HP Enterprise Services - DHHR

HPES Response to West Virginia MMIS Re-procurement RFP
4.1.10 Solution Alignment with BMS’ Business and Technical Needs
Staffing Plan (Req. 3)
The purpose of our staffing plan is to provide the appropriate mix of positions and people to
meet BMS’ requirements. This plan addresses the selection and assignment, roles and
responsibilities of the staff and the tools, equipment, and processes used by the staff. This plan
builds on the base processes and techniques outlined in the HR management plan and
provides further details as to the specific staffing plan to provide the right staff, with the right
skill set, at the right time for each particular project phase. Nothing is more important to service
excellence than the caliber of the people who deliver it. No competitor can match the
experience, dedication, and attention to customer care than the people HPES brings to this
project. The leadership team will determine staffing requirements based on approved project
requirements, skill sets needed, work estimates, and the proposed solution. Managing employee demand is a proactive,
iterative activity where HPES leaders forecast, identify, request, and continually adjust personnel to support the business needs
and goals.
Our process begins with the creation of a staff loading chart, based on the staffing plan determined to meet the needs of the
RFP. As HPES moves through development and defining of requirements, project managers—using the PMBOK process—will
be updating the project plans, staffing plan, and staff loading chart accordingly.
During selection and assignment, managers match candidate’s behaviors, skills, and career goals to the requirements and
expectations of the position. Our managers use the principles of behavioral interviewing in this selection and assignment
phase. A mix of candidates, from various sources, is used to verify that we have the right mix of skill sets. Our internal HPES
staff uses Primavera Evolve, which is the professional services work force automation tool used across HPES. Additionally, we
recognize the relationships BMS has developed with the incumbent’s knowledgeable staff members. Our goal is to select, hire,
and transition existing qualified incumbent contractor staff members.
After the appropriate staff is identified, we understand that employees have a real need for communication between the
business functional area teams, BMS, and their account leaders if a project is to be successful. Communication is about
delivering the right information to the right audience at the right time. We use various communication tools to verify that our
HPES staff is as productive and effective as possible in its daily performance.
Besides communication, our employees are provided the necessary tools and processes to perform their roles successfully.
The integration of our application suite of COTS tools interfaces with our corporate time-tracking system. This will allow the
project manager to view actual effort against the schedule and proactively work issues with their team that could affect the
staffing plan. The processes used are documented and embedded within the integrated tool suite.
For further details, reference the “Draft Staffing Plan” provided in the “Sample Deliverable Formats” tab.
Facility Plan (Req. 4)
BMS is investing in its MMIS Re-procurement Project and has required its vendor to deliver services and products necessary to
design, develop, implement, and operate the new solution. An important element of the new contract is acquiring, establishing,
and maintaining appropriate facilities that will house the project and its operations for each phase.
HPES will acquire facilities that will provide a professional business environment to facilitate a productive working atmosphere
and deliver the highest level of member and provider Medicaid services. As required by the RFP, our selected facilities for the
MMIS Re-procurement Project are outlined in the draft facility management plan within our proposal response.
Our plan contains the following content:
Highlights
• Depth of expertise
and experience of
team developing
staffing plan
• Use of proven
processes, tools, and
methodologies
• Approach to securing workspaces and meeting facility requirements—We have
carefully considered space options and have selected facilities that will house operations for
the three phases and meet BMS’ facility requirements.
• Proposed work site descriptions—As an experienced contractor delivering quality
services to support state Medicaid projects nationwide, we understand that the operations
facility is part of the project infrastructure and directly affects performance and efficiency.
We describe our primary Charleston operations facility, where the following work will be
performed:
Highlights
• Facilities that provide
a professional
business environment
• An understanding that
the operations facility
directly affects
performance and
efficiency
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Business operations
Claims receipt (hard copy) and prescreening
RFP # MED11014 Page 59