Code of Practice for Private Hospitals, Nursing Homes and Maternity ...

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and responding to complaints. A time frame is set for staff to provide initial response to complaints, e.g. 10 working days. 7.4.3 A notice on the channels for receiving complaints is posted up for patients’ information at the admission office, reception counter of individual service, cashier and reception hall. 7.4.4 A staff is assigned as the patient relation officer to handle complaints. 7.4.5 A record of the details of the complaints received, investigation findings and actions taken is kept. 7.4.6 A complaint digest is provided by private hospitals to the Director of Health on a monthly basis. 7.4.7 Staff and related personnel of the hospital regularly receive training on customer service improvement. Code of Practice for Private Hospitals, Nursing Homes and Maternity Homes 32
Chapter 8 Patient Care 8.1 Overview Patients with different conditions warrant special attention. It is essential for the licensee to identify the type of conditions that warrants special attention; and to plan and monitor the service accordingly. For individual patients, the medical practitioner in charge of the patient assumes the most important role in delivering appropriate care. The following standards relate to the care of patient in general, care of critically ill patient, care of patients who require restraint and care of children. 8.2 Care of the Patients in General 8.2.1 There is a registered medical practitioner who is in charge of the patient and accountable for the care of the patient during his/her stay in the establishment. The medical practitioner is responsible for coordinating medical services to be provided to the patient. 8.2.2 For patients who are admitted to an establishment by a medical practitioner with admission privilege, that practitioner assumes the role of the practitioner in-charge of the patient. When there is a change in the practitioner in-charge, the patient should be informed accordingly. 8.2.3 When the patient is admitted to the establishment, there is timely assessment by the practitioner in-charge of the patient. 8.2.4 During the stay of the patient in the establishment, the medical practitioner in-charge should regularly follow up the patient taking into consideration of the clinical condition. 8.2.5 In nursing homes not providing 24-hour resident medical practitioner coverage, the patient and his/her next-of-kin must be informed of the arrangement of medical service of the home before admission. 8.2.6 Patients should be properly assessed by a medical practitioner prior to undergoing any intervention. Code of Practice for Private Hospitals, Nursing Homes and Maternity Homes 33
Page 1 and 2: Code of Practice For Private Hospi
Page 3 and 4: Staff Development and Education…
Page 5 and 6: Chapter 17 Intensive Care Service /
Page 7 and 8: Standards on Support Services Chapt
Page 9 and 10: Compliance with the requirements un
Page 11 and 12: “Ordinance” - means the Hospita
Page 13 and 14: ehabilitative treatment and for per
Page 15 and 16: Chapter 2 Organisation and Administ
Page 17 and 18: 2.5 Clinical Governance 2.5.1 Clini
Page 19 and 20: Chapter 3 Accommodation and Equipme
Page 21 and 22: Chapter 4 Human Resources Managemen
Page 23 and 24: (iv) (v) update them of current req
Page 25 and 26: 4.7.5 The patients are informed of
Page 27 and 28: 5.3.2 The Quality Committee impleme
Page 29 and 30: 6.2.4 There is a mechanism to ensur
Page 31: (x) the right to be informed of any
Page 35 and 36: documented with the staff’s signa
Page 37 and 38: Chapter 9 Risk Management 9.1 Overv
Page 39 and 40: 9.5 Safety of Patients with Mental
Page 41 and 42: 9.6.8 The infection control team sh
Page 43 and 44: (viii) anaesthetic records, includi
Page 45 and 46: Chapter 11 Research 11.1 Overview
Page 47 and 48: (x) Death of an in-patient from sui
Page 49 and 50: Chapter 13 Pathology 13.1 General
Page 51 and 52: Chapter 14 Pharmacy and Dispensing
Page 53 and 54: patient, they should be administere
Page 55 and 56: 15.2.3 A registered radiographer is
Page 57 and 58: Chapter 16 Operating Theatre Servic
Page 59 and 60: (ii) blood pressure measuring devic
Page 61 and 62: Chapter 17 Intensive Care Service /
Page 63 and 64: direct observation is not feasible
Page 65 and 66: staff are in attendance. Hospital s
Page 67 and 68: manner 18.4.6 The design, facilitie
Page 69 and 70: Chapter 20 Cardiac Catheterisation
Page 71 and 72: 21.2.7 In case of interruption of e
Page 73 and 74: patient. 22.2.6 Resuscitation equip
Page 75 and 76: Chapter 24 Obstetric and Nursery Se
Page 77 and 78: 24.3.8 The nursery is equipped with
Page 79 and 80: Chapter 25 Radiotherapy Service 25
Page 81 and 82: 26.2 Staffing 26.2.1 A doctor who i
Page 83 and 84:
Chapter 27 Dental Service 27.1 Req
Page 85 and 86:
Chapter 29 Occupational Therapy Ser
Page 87 and 88:
Chapter 31 Services for Treating Dr
Page 89 and 90:
Chapter 32 Chinese Medicine Service
Page 91 and 92:
32.3.9 Investigation Investigation
Page 93 and 94:
the room that houses the x-ray equi
Page 95 and 96:
Chapter 34 Housekeeping and Support
Page 97 and 98:
34.4.6 For occupational safety and
Page 99 and 100:
34.8 Central Sterile Supplies Servi
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Hong Kong are adhered to during dai
Page 103 and 104:
References 1. American Academy of
Page 105 and 106:
17. Department of Health, New South
Page 107 and 108:
for Older People (3 rd Edition). 20
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