Stuart Catalogue - Gorea plus doo
Stuart Catalogue - Gorea plus doo
Stuart Catalogue - Gorea plus doo
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Technical Information<br />
Service & Repair<br />
Our dedicated service staff are on hand to help, in the unlikely event<br />
that your <strong>Stuart</strong> ® equipment develops a fault. Please contact them by<br />
one of the following means with a clear description of the problem;<br />
E-mail: service@bibby-scientific.com<br />
Tel: +44 (0) 1785 810475<br />
Fax: +44 (0) 1785 810471<br />
On occasion it may be necessary for your equipment to be sent back<br />
to our Service Department for repair. In this case please contact the<br />
Service Department for a reference number, which you should<br />
include with your faulty equipment. Please also ensure you include a<br />
clear description of the fault and a completed copy of our<br />
Decontamination Certificate, to certify that the returned item is not<br />
contaminated with any harmful substance. The Decontamination<br />
Certificate is available as a download .PDF file at<br />
www.stuart-equipment.com, or contact us and we will be happy to<br />
fax you a copy. Please clearly mark the package for the attention of<br />
the Service Department and post to the following address:<br />
Service Department<br />
Bibby Scientific<br />
Beacon Road<br />
Stone<br />
Staffordshire<br />
ST15 0SA<br />
United Kingdom<br />
All replacement parts are guaranteed for 6 months and where ever<br />
possible returned equipment is turned around within 5 working<br />
days.<br />
Please contact our Service Department for further information on<br />
onsite repairs and equipment calibration services.<br />
Technical Support<br />
<strong>Stuart</strong> have a dedicated Technical Support team who are on hand to<br />
help with any applications advice and questions you may have about<br />
our products and how to use them. The team is made up of<br />
experienced laboratory scientists whose backgrounds include<br />
chemistry, biochemistry, cell and molecular biology. There are two<br />
fully equipped laboratories which are used for developing<br />
applications, testing new products and assisting with customer<br />
protocols. We aim to respond to queries on the same day if at all<br />
possible. If you have any technical queries concerning any of our<br />
products you may call our dedicated Technical Support phone line or<br />
email us at the following address:<br />
E-mail: stuarthelp@bibby-scientific.com<br />
Tel: +44 (0)1785 810433<br />
Fax: +44 (0) 1785 810471<br />
Page 110<br />
<strong>Stuart</strong> Science Equipment <strong>Catalogue</strong>
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