Index Overview 1 1. Leadership 3 2. Strategy 12 3. People 22 4. Partnerships & Resources 31 5. Processes, Products & Services 42 6. Customer Results 52 7. People Results 59 8. Society Results 64 9. Key Results 68 Glossary 76
overview overview EFQM Excellence Award 2010 1 <strong>Olabide</strong> <strong>Ikastola</strong> Sociedad Cooperativa, hereinafter referred to in this document as olabide, is a Basque school run as a family cooperative. The school, founded in 1963 to educate in and disseminate knowledge of the Basque language and culture, is maintained by a collective of parents who, as members of the cooperative, are both customers and owners of the school whilst they continue to enrol their children in <strong>Olabide</strong>. The school offers Infant Education (IE, 2-year-olds) through to Upper Secondary Education (USE, 16 to 18-year-olds). <strong>Olabide</strong> is located in the city of Vitoria-Gasteiz, the capital of the province of Álava and the administrative capital of the Basque Country (or Euskadi as it is called in the Basque language), an autonomous region of Spain. The city has a population of around 220,000. Geopolitically, Spain is made up of 17 autonomous regions, each one operating with its own parliament and government and empowered to establish and manage its own policies and budgets in areas such as health and education, amongst many others. The Basque Country, with a population of around 2,100,000 and located in the north of Spain, is one of these autonomous regions. The above-mentioned basic information is taken from the Qualification File submitted by <strong>Olabide</strong> to the EFQM in Brussels on 27 November, 2009. This document also outlines the main characteristics and trademark features of the school normally included in an Overview of this type, and it is for this reason that, after consultation with EFQM authorities, we have decided not to repeat the information here but to refer the assessor team members to the Qualification File itself for further reference. Additionally, and also for practical reasons of space limitations in this document, the content of the current <strong>Olabide</strong> Mission, Vision, Values and Strategy Plan 2009-12 (with corresponding Strategic Objectives), updated and approved in the Extraordinary Assembly of Cooperative Members in June 2009 and also included in the Qualification File, are not presented in this submission document. Instead, and on the grounds that the results presented in criteria 6, 7, 8 and 9 of this document are related to the delivery of <strong>Olabide</strong> MVV pre-2009 and the Strategy Plan 2004-09, criterion part 2c of this submission document reflects the content of the Strategy Plan 2004-09 (with corresponding Strategic Priorities), the pre-2009 Values are presented in criterion part 1a and the pre-2009 Mission and Vision statement is shown below. Mission - vision The mission of <strong>Olabide</strong> <strong>Ikastola</strong> is to collaborate in the all-round education of our pupils, using our immediate environment –knowledge of the Basque language and culture– as a starting point, and with an open-minded approach to the world, with a view to guiding and preparing our pupils for the challenges that face them both now and in the future. To this end, the school will develop the following strategies: 1. Personalised and qualified teaching for all, rooted in attitudes based on respect, tolerance, solidarity, coeducation, cooperation, responsibility, commitment and austerity, working in line with and developing Christian values. 2. The involvement of, and effective communication with, all the school community, based on collaboration, delegation and empowerment, commitment to the objectives of the school, the ability to listen and accept criticism, mutual trust and a positive attitude, thus developing the philosophy of cooperativism. 3. A culture of calmness, recognition, mutual trust, optimism and enthusiasm, prioritising and clarifying objectives to best focus our efforts. 4. Teamwork among all members of the education community, fostering and transmitting a culture of continuous improvement and innovation. 5. The support and deployment of Information and Communication Technologies (ICT), and the existence of suitable facilities, equipment and services, both in the academic and non-academic field, living out the principles expressed herein at all times. As an end objective, <strong>Olabide</strong> aspires to continuous improvement with respect to how the school is run, the teaching-learning processes, multilingual education, the provision of cultural and sports activities, environmental conservation, corporate social responsibility and the cooperative spirit, all of which is geared towards contributing to the social development of the Basque Country and in the hope that the different generations of pupils who have studied in <strong>Olabide</strong> <strong>Ikastola</strong> will have fond memories of their schooldays. approved (as a modification) in the general assembly of cooperative Members, 16-12-2006
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