Tutorial – Written Exams

Error Message?
If you get an OOPS error, you probably had extra blank spaces either after or below the last row
of data in the TXT file. You will need to DELETE the extra blank spaces and have the mouse
curser appear the end of the row (see below).
5) On the confirmation page you will see:
A) The # of records that uploaded successfully
B) Click on ‘Show Records’ to see the candidate names and person IDs
C) If certain PersonIDs were not found in the system, you will see them listed here
What to do with records not found?
For records that were not found (i.e., match with the personal IDs stored in NEOGOV):
You will need to troubleshoot these records by matching them to what’s on your roster and what
was written on the scantron. It’s usually an incorrect digit that was bubbled in by the applicant
or there’s an erase mark that the scanner is picking up.
You may also have to do a process of elimination on the .txt file, make changes on the .txt file,
SAVE it, then re-upload the .txt file (go to STEP 3 above)
* If you need additional assistance, please contact the NEOGOV Systems Administrator.
Records should match
The # of scantrons that you scanned in your batch, should match the total # of records
on the confirmation page, which is comprised of successful records, records not found,
duplicate records, etc. If there is a discrepancy with totals, it is probably due to a
scantron that DID NOT get scanned through properly. If that is the case, you will have
to re-scan that scantron and repeat ALL steps in this section
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NEOGOV – Written Exams – 02/28/14