Tutorial – Written Exams

Written Exams
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Table of Contents
Create Written Exam Record . . . . . . 3
Review Existing Test Locations . . . . . . 4
Add Test Location . . . . . . . . . 4
Edit Test Location . . . . . . . . . 5
Add Test Date . . . . . . . . . 5
Add Written Exam Evaluation Step . . . . . 7
Schedule Applicants for Written Exam (Manually) . . 8
How Candidates Can Self-Schedule for Written Exam . . 10
Add Answer Key . . . . . . . . . 15
Edit Answer Key . . . . . . . . . 16
Upload Test Results (.txt file) . . . . . . . 17
Review/Verify Candidate Test Results . . . . . 19
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Create Written Exam Record
Before creating a WRITTEN exam evaluation step, and scheduling applicants for a written test, the following
must be completed:
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Written Exams
3) Below the top navigation, click on ‘Add New Exam’
4) A) Enter and/or Select information for all required fields
B) Click on ‘Submit Test Record’
Test Retake
If applicable, specify # of days before an Applicant can retake a test. This feature prevents the
scheduling of applicants for a written exam if the applicant has been previously scheduled for the
exam and the test retake waiting period has not yet passed. The test retake period is defined for each
test. When scheduling applicants, if the test retake waiting period has not yet passed, scheduling
dates will not appear for the applicant during the scheduling process. The status of ‘Unscheduled – Not
Yet Eligible to Retake Test’ will appear. An override checkbox allows the user to bypass this rule and
schedule the applicant if necessary.
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Review Existing Test Locations
Before adding a new test location entry, it is imperative that you review the existing ones as chances are the
location of your test has already been entered in the system by another recruiter.
To check existing locations:
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Test Locations
3) Search for your test location by Title, Address, and/or City
Add Test Location
Did you Review Existing Test Locations?
To avoid duplicate entries in the system, please ensure you have reviewed the EXISTING test
locations that have already been entered in the system by other recruiters. (SEE SECTION ABOVE)
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Test Locations
3) Below the top navigation, click on ‘Add New Exam Location’
4) A) Enter and Select information for all required fields
B) Select all applicable exam types in which you would like for this location to display in the list of available
choices of location
C) Click on ‘Save’
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Edit Test Location
To edit existing locations for any name or address changes:
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Test Locations
3) Upon finding your location, click on ‘Edit’ next to it on the far right
Add Test Date
Before adding your Test (exam) date, you will need to have identified the location, date, time, and duration.
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Written Exams
3) Upon finding your Test (Written Exam), click on ‘View Dates’ under the Exam Dates column
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4) Below the top navigation, click on ‘Add New Test Date’
5) A) Enter and/or Select information for all required fields
B) Click on ‘Save’
Self-Scheduling & Login Expires
You have the ability to allow candidates to self-schedule for oral, written, and performance exams.
Once enabled, candidates can log into their GovernmentJobs.com account and select the exam date
and time that they prefer.
Please note that the applicants must be notified by either e-mail or mail merge notification that they
can log into their account and schedule themselves for an interview or written exam as in the case of
this tutorial.
If you are allowing candidates to ‘Self-Schedule’, you will need to change the default date of the
‘Login Expires’. This is the final date for the applicants to self-schedule for the test online
For more info on Self-Scheduling, see section named ‘How Candidates Can Self-Schedule’
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Add Written Exam Evaluation Step
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Candidate Track > Exam Plan
3) Upon finding your Exam Plan, click on the ‘Name’ of the Exam Plan
4) On the Exam Plan Detail page under the Evaluation Steps section, click on ‘Add Step’
5) A) Select ‘Written Exam’
B) Enter and/or Select information for all applicable fields
Scored
If Scored was selected, the ‘Scoring’ section will populate and you will need to define the
scoring criteria. For more info on this, please refer to the Scoring Plan Guides on the HR Portal
- NEOGOV Tips page.
C) Select your Exam (i.e., Written Exam) and also select the date(s) & time
D) Click on ‘Save’
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6) On your Exam Plan Detail page, you should now see your Written Exam step
Schedule Applicants for Written Exam (Manually)
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Candidate Track > Exam Plan
3) Upon finding your Exam Plan, click on the ‘Name’ of the Exam Plan
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4) On the Exam Plan Detail page under the Evaluation Steps section, click on ‘View Applicants by Step’
5) Click on the ‘+’ button, to expand the section of your ‘Written Exam’ step
6) A) Select your candidate(s)
B) Select ‘Schedule for Written Exam’
C) Select ‘Selected’
D) Click on ‘Go’
7) A) Select a date/time for each candidate
B) Click on ‘Schedule’
8) Notice on the ‘View Applicants by Step’ page, the candidates now display with their scheduled dates/times.
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Notifying Candidates for their Written Exam
Upon scheduling candidates for the written exam, you will need to send them an email notification as
well with the location, date, time, etc.
How Candidates Can Self-Schedule For Written Exam
Recruiters will need to complete the following prerequisites for allowing candidates to ‘selfschedule’
themselves:
Enable ‘Self-Scheduling’ on your Test Dates Listing
↓
Move Candidates into Written Exam Step
↓
Email Candidates instructing them to login to their GovernmentJobs.com applicant
profile in order to ‘Self-Schedule’ themselves
Enabling ‘Self-Scheduling’
In order to allow candidates to ‘Self-Schedule’ themselves, you must enable the ‘Self-Scheduling’
option in the test dates listing. For more info, see section above named ‘Add Test Date’
Steps that Candidates will need to take
1) Go to the Government Jobs website at http://www.governmentjobs.com
2) A) Click on ‘Sign In’ (located in top right corner of page)
B) Enter your Username & Password
C) Click on ‘Sign In’
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3) Click on your username
→ located in the top right corner of the screen
4) In the drop-down window, click on ‘Job Applications’
5) On the left side under the list of Applications you’ve submitted, locate the Application in which you need to
self-schedule yourself and click on the ‘Schedule Exam’ link
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6) A) Select a time on a day that suits your schedule
B) Click on ‘Confirm Appointment’
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7) A) You will now see the following that confirms your date & time
B) Close this window by clicking on the ‘X’
8) On the left side under your Applications, locate you Application and you’ll see your date & time that you’ve
been scheduled for
Change Date / Time
You can also click on this link to change the date & time that you’ve scheduled for,
assuming there are other dates/times available
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What Recruiters will see in INSIGHT
To see what date/time the candidate has chosen, you can go to the Written Exam Evaluation Step and next to
their name under the Disposition column you will see the date/time. (Alternatively, you can also run a Test
Roster report)
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Add Answer Key
Request Temporary Access
To ADD your answer key, you must first request to have temporary access from the NEOGOV
Systems Admin.
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Written Exams
3) Upon finding your Test (Written Exam), click on ‘Keys & Item Analysis’ under the Answer Keys column
4) Below the top navigation, click on ‘Add New Answer Key’
5) A) Enter your Test Key Description
B) Enter the # of questions
C) Enter a ‘1’ for the answer to each of your questions
D) Click on ‘Save Key’
DO NOT LOCK KEY
Always click on ‘Save Key’, as clicking on ‘Save & Lock Answer Key’ will permanently prevent the
key from being updated (by you or the NEOGOV Systems Admin) should there be any mistake or
should you decide to exclude any questions at a later time due to your candidate’s score/results.
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Edit Answer Key
Request Temporary Access
To EDIT your answer key, you must first request to have temporary access from the NEOGOV
Systems Admin.
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Written Exams
3) Upon finding your Test (Written Exam), click on ‘Keys & Item Analysis’ under the Answer Keys column
4) Click on ‘Edit’
5) Edit your answer key
6) Click on ‘Save Key’
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DO NOT LOCK KEY
Always click on ‘Save Key’, as clicking on ‘Save & Lock Answer Key’ will permanently prevent the
key from being updated (by you or the NEOGOV Systems Admin) should there be any mistake or
should you decide to exclude any questions at a later time due to your candidate’s score/results.
Upload Test Results (.txt file)
Scanning your Tests (Scantrons)
For complete step-by-step instructions, please refer to the Desktop Scanner help guide on the HR
Portal – NEOGOV Tips page.
Methods to upload .txt file
You can upload the .txt file from either of the methods below:
1) The computer you’re using at the scanning station on the 1 st floor at the Hall of Admin Building.
2) Your desktop computer
(you’ll simple save.txt file onto a flash drive, then upload it from your own desk computer)
Maximum of 200 records per .txt file
NEOGOV will accept .txt files with a maximum of 200 records at a time. If your text file has more
than 200, you’ll need to break it up into separate files. For example, if the file has 250 records, you
can have one with 150 and another with 100.
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Tests > Written Exams
3) Upon finding your Test (Written Exam), click on ‘Upload’ under the Results column
4) A) Click on Browse to upload the .TXT file that was saved onto the desktop computer
B) Select the test date(s)
C) Select a test key
D) Click on ‘Upload File’
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Error Message?
If you get an OOPS error, you probably had extra blank spaces either after or below the last row
of data in the TXT file. You will need to DELETE the extra blank spaces and have the mouse
curser appear the end of the row (see below).
5) On the confirmation page you will see:
A) The # of records that uploaded successfully
B) Click on ‘Show Records’ to see the candidate names and person IDs
C) If certain PersonIDs were not found in the system, you will see them listed here
What to do with records not found?
For records that were not found (i.e., match with the personal IDs stored in NEOGOV):
You will need to troubleshoot these records by matching them to what’s on your roster and what
was written on the scantron. It’s usually an incorrect digit that was bubbled in by the applicant
or there’s an erase mark that the scanner is picking up.
You may also have to do a process of elimination on the .txt file, make changes on the .txt file,
SAVE it, then re-upload the .txt file (go to STEP 3 above)
* If you need additional assistance, please contact the NEOGOV Systems Administrator.
Records should match
The # of scantrons that you scanned in your batch, should match the total # of records
on the confirmation page, which is comprised of successful records, records not found,
duplicate records, etc. If there is a discrepancy with totals, it is probably due to a
scantron that DID NOT get scanned through properly. If that is the case, you will have
to re-scan that scantron and repeat ALL steps in this section
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Review/Verify Candidate Test Results
To ensure your scoring criteria is correct, it is advised to perform spot checking for some candidates by
following the steps below. If you feel the scores are too low or high, you can always review and adjust the
scoring criteria in your Written Exam step as you deem necessary.
1) Login to NEOGOV > INSIGHT
2) From the top navigation bar in INSIGHT, go to Candidate Track > Exam Plan
3) Upon finding your Exam Plan, click on the ‘Name’ of the Exam Plan
4) On the Exam Plan Detail page under the Evaluation Steps section, click on ‘View Applicants by Step’
5) Click on the ‘+’ button, to expand the section of your ‘Written Exam’ step
6) The scores will be displayed under the ‘Disposition’ column
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