Service delivery plan - Citizens Advice

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5.0 How will we measure our success? 5.1 By the impact our services have on the most deprived people in Calderdale We will focus services in Calderdale on the super output areas identified by the Index of Multiple Deprivation as the 5% most deprived in the country. The positive links between good advice and deprivation are well documented. By providing focused advice at people in these areas we will make a positive contribution to the priorities of our strategic partners, and to the health and wellbeing of people in Calderdale. 2008/9 2009/10 20010/11 2011/12 Clients from postcodes in most deprived super output areas 995 problems resolved 1100 problems resolved 1200 problems resolved 1300 problems resolved 5.2 By improving services offered to the most vulnerable people in Calderdale We will focus services on the most deprived 10% of people in Calderdale as defined by income (LSC eligible clients). We will focus work on people in these areas, and provide more detailed support, casework and representation for clients from this group. 2008/9 2009/10 20010/11 2011/12 Numbers of clients in the most vulnerable group provided with complex support, casework and representation 879 cases 967 cases 1063 cases 1169 cases 5.3 By developing our key outcome areas throughout the economic downturn 2008/9 2009/10 20010/11 2011/12 Overall 10201 people 11221 people 12,343 people 13,577 people number of clients helped in Calderdale Amount of Welfare Benefits gained for people in Calderdale £982,774 additional benefits gained for people in Calderdale £1,000,000 additional benefits gained for people in Calderdale £1,050,000 additional benefits gained for people in Calderdale £1,100,000 additional benefits gained for people in Calderdale Amount of Debt Managed on behalf of our clients. Numbers of Housing Repossessions avoided £3,464,874 (source PG Debt & CASE) 123 people represented at court with positive results £3.7m £4.0m £4.3m 130 people represented at court with positive results 135 people represented at court with positive results 140 people represented at court with positive results 8
Contact Details Chief Executive: Rory Deighton District Office: 01422 340303 rory.deighton@calderdalecab.org.uk Calderdale <strong>Citizens</strong> <strong>Advice</strong> Bureau Halifax Office 37 Harrison Road Halifax HX1 2AF June 2009 9
Page 1 and 2: Calderdale District Citizens Advice
Page 3 and 4: 3.2 How will the service be managed
Page 5 and 6: 4.0 What are the key areas of devel
Page 7: Actions LSC1 We will develop LSC Ca

Service delivery plan - Citizens Advice

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