BMC Demand and Resource Management - RightStar

DATASHEET
BMC Demand and Resource
Management
Manage resource demand and supply — while optimizing your IT project portfolio
— to improve overall IT effectiveness.
Key Benefits
» Maximize the visibility of IT
projects throughout the
enterprise and make resource
commitments with confidence
» Systematically align IT projects
with business and IT drivers
» Eliminate low-value, under-theradar
work
» Adjust IT priorities with clear
visibility into the impact of
resulting staff changes
» Systematically coordinate project
activities (and their resulting
operational changes), thus
breaking down the silos between
the Project Management Office
(PMO) and Operations
» Obtain a better understanding of
overall organizational capacity
for new initiatives
» Make intelligent staffing
assignments based on your
staff’s ability and experience
Business Challenge
Juggling a slate of ever-changing projects, services, and sustaining tasks against a diverse pool of staff and
contractors is a daunting challenge for almost every CIO and IT manager. When asked to take on a new project,
managers may say “no” simply because they don’t have confidence that they have enough available staff. Worse
yet, they may take on the burden, but then find they are unable to meet business demand.
To effectively support business requirements, IT organizations need to align IT project investments with business
priorities. They need to balance growth and operational activities and foster ongoing collaboration between
disparate teams to gain greater efficiency and speed, while also improving the effectiveness of both growth and
operational spend.
The BMC Solution
BMC Demand and Resource Management provides a holistic view of resources and demand, enabling
centralized prioritization, governance, planning, and costing for capital projects and operational work across the
enterprise. Designed exclusively for IT, this solution allows you to work with your customers and end users to
identify and prioritize the highest value projects and other sustaining and operational work. It also establishes
consistent processes to balance supply and demand, increase transparency, improve staff productivity, and
control risk.
Balance Supply and Demand
Manage staff and contractor capacity against IT project and operational demand.
» Inventory IT demand across project and operational tasks
» Make staffing and cost tradeoffs
» Adjust in-flight activities in response to changes in IT demand, project status, and resource availability
Increase Transparency
Create broad visibility to encourage joint business/IT ownership.
» Categorize and prioritize project requests and delivery schedules
» Build a single source of truth for IT business management with a single view of IT activities, resources, and
spending — and enable individual business units to rank IT projects relevant to them
» Expose inconsistent priorities between business units and ensure alignment
» Initiate change requests and track their progress and status directly from the project environment
» Enable users to create individualized project portlets where they can:
o
o
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o
Monitor project performance
Analyze and compare project status, schedules, and financial data for each project
Roll-up data within one or more personally or globally defined portfolios
Establish rules that trigger alerts and notifications of specific events or issues

Additional Benefits
» Invest in services aligned to
business objectives
» Reduce execution risk
» Ensure workers are staffed on
the highest value and most
critical efforts
» Achieve better visibility into
ongoing efforts
» Save 10 percent or more by
eliminating low value services,
applications, and projects
Improve Staff Efficiency
Assess the skills and capacity of your workforce and reassign effort to the highest value activities.
» Understand the skills and resources required to support the business today — and anticipate future needs
» Quickly gain visibility into staffing demands for specific individuals, groups, or job functions and use that
information to adjust staffing assignments, organizational structure, training, and hiring decisions
» Leverage easy-to-use, ad hoc reporting capabilities to ensure IT has all the data required to optimize IT
performance and client communications
» Streamline processes and eliminate repetitive and time-consuming activities and tasks
Improve Governance and Control Risk
Identify critical operational, vendor, staffing, and compliance issues that create business risk.
» Manage the complete project lifecycle — from request to completion
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Provide project checkpoints to automate IT approval processes
Support any IT project governance process
» Manage the breadth of projects IT organizations support — from large, complex, user-facing projects to
small, internally focused infrastructure projects or IT service requests
» Use built-in value analyzers based on your business priorities to determine business value and risk metrics
o
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Configure the questions to reflect your company’s business value and risk criteria
Combine the results with financial and scheduling information for in-depth portfolio analysis
Integration with Change Management
BMC Demand and Resource Management integrates with BMC Change Management to improve coordination of
project activities and their resulting operational changes, thus breaking down the silos between the Project
Management Office (PMO) and Operations.
By linking project and change management processes, IT organizations gain a holistic view of resources and
demand, enabling centralized prioritization, governance, and planning for projects and operational work.
BUSINESS RUNS ON I.T.
I.T. RUNS ON BMC SOFTWARE.
Business thrives when IT runs
smarter, faster, and stronger. That’s
why the most demanding IT
organizations in the world rely on
BMC Software across distributed,
mainframe, virtual, and cloud
environments. Recognized as the
leader in Business Service
Management, BMC offers a
comprehensive approach and
unified platform that help IT
organizations cut cost, reduce risk,
and drive business profit. For the
four fiscal quarters ended December
31, 2010, BMC revenue was
approximately $2 billion. Visit
www.bmc.com for more information.
Integration with Service Request Management
BMC Demand and Resource Management also integrates with BMC Service Request Management for a single,
client-facing funnel of all IT demand and requests, including project initiation requests.
By linking demand and resource to service request management, you will systematically capture 100 percent of
business requests for IT projects; improve governance for evaluating and vetting project initiation requests; and
enable clients to track the status of their requests via a self-service portal.
Part of a Comprehensive Solution
BMC Demand and Resource Management is one of several BMC IT Business Management solutions, bringing
together best practices in IT business management and enterprise application deployment to ensure rapid time to
value. Developed by former CIOs and IT executives who are experts in IT management and who have established
best management practices for a multitude of IT domain areas, these applications are designed to be
implemented rapidly, delivering value immediately — usually in less than 90 days.
For More Information
To learn more on BMC Demand and Resource Management, please visit www.bmc.com.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be
registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their
respective owners. © 2010, 2011 BMC Software, Inc. All rights reserved. Origin date: 07/10
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