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List of Case Studies on Strategy - Case Catalogue IV

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44<br />

Restructuring estructuring T TTurnaround<br />

T urnaround Strategies<br />

Strategies<br />

keywords<br />

Korea’s Kookmin Bank; Restructuring<br />

strategy; Asian financial crisis; Jung Tae<br />

Kim; Kookmin Interbank Payment Service<br />

(KIPS); Customer Relati<strong>on</strong>ship<br />

Management (CRM); Risk management<br />

group; South Korean chaebol; Risk Adjusted<br />

Pricing System (RAPS); Basel II capital<br />

accord; Financial leverage; Housing and<br />

Commercial Bank (H&CB); Private<br />

commercial bank; South Korean financial<br />

system; Chip-based mobile banking.<br />

Tata Tele Services Ltd.: Setting up<br />

a New C<strong>on</strong>necti<strong>on</strong><br />

Tata Tele Services Ltd. (TTSL) a part <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

the Tata Group <str<strong>on</strong>g>of</str<strong>on</strong>g> companies, and <strong>on</strong>e <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

India's biggest business c<strong>on</strong>glomerates,<br />

spearheads the group’s presence in the<br />

telecom sector. TTSL was incorporated in<br />

1996 and in spite <str<strong>on</strong>g>of</str<strong>on</strong>g> being an early entrant<br />

in the Indian telecom market, it had<br />

acquired the image <str<strong>on</strong>g>of</str<strong>on</strong>g> a laggard. The<br />

company however, is trying very hard to<br />

become a major player and has come up<br />

with a series <str<strong>on</strong>g>of</str<strong>on</strong>g> initiatives to improve its<br />

market share.<br />

Pedagogical Objectives<br />

• To discuss the strategies taken up by<br />

management to turnaround the company<br />

• To discuss the factors that drive the<br />

Indian telecom sector and how TTSL is<br />

trying to increase its customer base by<br />

<str<strong>on</strong>g>of</str<strong>on</strong>g>fering better services<br />

• To discuss TTSL’s ambiti<strong>on</strong>s to become<br />

a popular brand by focusing <strong>on</strong> the<br />

company’s initiatives towards <str<strong>on</strong>g>of</str<strong>on</strong>g>fering<br />

its subscribers more value and less costs.<br />

Industry Telecom Industry<br />

Reference No. RTS0021<br />

Year <str<strong>on</strong>g>of</str<strong>on</strong>g> Pub. 2004<br />

Teaching Note Not Available<br />

Struc.Assig. Not Available<br />

keywords<br />

Tata Tele Services Limited; Tata Group;<br />

Bharti Telecom; Reliance Infocomm;<br />

Hutchins<strong>on</strong> Essar; GSM (global system for<br />

mobiles); CDMA (Code Divisi<strong>on</strong> Multiple<br />

Access system); (GPRS) General Packet<br />

Radio Switching; Data based services; Pushto-talk;<br />

Distributi<strong>on</strong> network.<br />

Nissan and Mitsubishi: A Tale <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

Two Turnarounds<br />

In the late 1990s, when Renault and<br />

DaimlerChrysler took up the challenge <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

turning around ailing Japanese car<br />

manufacturers Nissan and Mitsubishi<br />

respectively, observers were sceptical <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

their chances. Both the Japanese car<br />

www.ibscdc.org<br />

manufacturers were plagued with similar<br />

problems like huge debt and slumping sales.<br />

While Renault’s turnaround man Carlos<br />

Ghosn nicknamed ‘le cost killer’ proved<br />

the sceptics wr<strong>on</strong>g by successfully turning<br />

around Nissan within a short period <str<strong>on</strong>g>of</str<strong>on</strong>g> time,<br />

DaimlerChrysler’s Rolf Eckrodt’s attempt<br />

to revive Mitsubishi did not yield desired<br />

results.<br />

Pedagogical Objectives<br />

• To discuss the situati<strong>on</strong>s that led to the<br />

troubled times at Nissan and Mitsubishi<br />

• To discuss why Renault and<br />

DaimlerChrysler picked up a stake in<br />

the ailing Japanese auto manufacturers<br />

• To discuss the turnaround efforts <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

Ghosn and Eckrodt<br />

• To discuss why Nissan could be turned<br />

around while Mitsubishi could not.<br />

Industry Auto Manufacturing<br />

Reference No. RTS0020<br />

Year <str<strong>on</strong>g>of</str<strong>on</strong>g> Pub. 2004<br />

Teaching Note Not Available<br />

Struc.Assig. Not Available<br />

keywords<br />

Nissan and Mitsubishi turnaround; Renault<br />

and DaimlerChrysler; Carlos Ghosn; Rolf<br />

Eckrodt; Cross functi<strong>on</strong>al teams; Nissan<br />

revival plan; Keiretsu; Comm<strong>on</strong> supplier<br />

Mitsubishi Motors Corporati<strong>on</strong> (MMC)<br />

operating system; Nissan’s 3-3-3<br />

programme; Cost-cutting at Nissan;<br />

Mitsubishi triple-zero scheme.<br />

S<strong>on</strong>y’s Cost-Cutting Strategies<br />

Since its incepti<strong>on</strong> in 1946, S<strong>on</strong>y<br />

Corporati<strong>on</strong> has been known for its<br />

innovati<strong>on</strong> and product quality. However,<br />

since the late 1990s, due to high<br />

competiti<strong>on</strong> from domestic and<br />

internati<strong>on</strong>al players, recessi<strong>on</strong> in the<br />

Japanese ec<strong>on</strong>omy and quality c<strong>on</strong>cerns<br />

<str<strong>on</strong>g>of</str<strong>on</strong>g> its gadgets, S<strong>on</strong>y has been facing<br />

stagnant growth and decreased pr<str<strong>on</strong>g>of</str<strong>on</strong>g>itability.<br />

With its core business <str<strong>on</strong>g>of</str<strong>on</strong>g> c<strong>on</strong>sumer<br />

electr<strong>on</strong>ics witnessing stagnated growth,<br />

S<strong>on</strong>y under its CEO, Nobuyuki Idei, initiated<br />

a massive restructuring plan in 1999, which<br />

was primarily aimed at cutting costs and<br />

regaining the company’s competitive edge.<br />

Pedagogical Objectives<br />

• To discuss the restructuring strategies <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

S<strong>on</strong>y<br />

• To discuss the company’s<br />

‘transformati<strong>on</strong> 60’ initiative .<br />

Industry C<strong>on</strong>sumer Electr<strong>on</strong>ics<br />

Reference No. RTS0019<br />

Year <str<strong>on</strong>g>of</str<strong>on</strong>g> Pub. 2004<br />

Teaching Note Not Available<br />

Struc.Assig. Not Available<br />

keywords<br />

S<strong>on</strong>y; Restructuring; Cost Cutting;<br />

C<strong>on</strong>sumer Electr<strong>on</strong>ics.<br />

Philips: Restructuring to Make<br />

Things Better<br />

Since the mid-1980s, Philips, <strong>on</strong>e <str<strong>on</strong>g>of</str<strong>on</strong>g> the<br />

largest c<strong>on</strong>sumer electr<strong>on</strong>ics companies in<br />

the world had been witnessing losses in<br />

many <str<strong>on</strong>g>of</str<strong>on</strong>g> its fourteen divisi<strong>on</strong>s, including<br />

its core business – c<strong>on</strong>sumer electr<strong>on</strong>ics.<br />

Cheaper products from Japanese and<br />

Korean companies flooded Europe, which<br />

was the niche market for Philips. The<br />

1990s were no different for Philips and it<br />

c<strong>on</strong>tinued to reel under losses and<br />

stagnating growth.<br />

Pedagogical Objective<br />

• To discuss how Philips, under CEO<br />

Gerard Kleisterlee with his ‘towards <strong>on</strong>e<br />

Philips’ philosophy, has been able to<br />

recover itself and is preparing itself for<br />

a pr<str<strong>on</strong>g>of</str<strong>on</strong>g>itable future.<br />

Industry C<strong>on</strong>sumer Electr<strong>on</strong>ics<br />

Reference No. RTS0018<br />

Year <str<strong>on</strong>g>of</str<strong>on</strong>g> Pub. 2004<br />

Teaching Note Not Available<br />

Struc.Assig. Not Available<br />

keywords<br />

Philips; Restructuring; Towards <strong>on</strong>e<br />

Philips; Gerard Kleisterlee; C<strong>on</strong>sumer<br />

electr<strong>on</strong>ics; Corporate strategy; Lets make<br />

thing better; DVD recorders; Compact disc;<br />

Strategic c<strong>on</strong>versati<strong>on</strong>s; Recovery plan <str<strong>on</strong>g>of</str<strong>on</strong>g><br />

Philips; Change at Philips; S<strong>on</strong>y;<br />

Semic<strong>on</strong>ductors; Medical systems.<br />

Kellogg’s: Reclaiming its Lost<br />

Leadership<br />

Kellogg’s, an American ic<strong>on</strong> for breakfast<br />

cereals, had been facing stagnating growth<br />

since the early 1990s. With its focus <strong>on</strong><br />

selling high volumes, Kellogg’s <str<strong>on</strong>g>of</str<strong>on</strong>g>fered high<br />

discounts to clear its stocks, which resulted<br />

in the reducti<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> pr<str<strong>on</strong>g>of</str<strong>on</strong>g>itability. Further,<br />

in 1999, Kellogg’s lost its leadership<br />

positi<strong>on</strong> in breakfast cereals in the US<br />

market to General Mills.<br />

Pedagogical Objective<br />

• To discuss the restructuring strategies<br />

adopted by Kellogg’s under the leadership<br />

<str<strong>on</strong>g>of</str<strong>on</strong>g> its new CEO, Carlos M Gutierrez, to<br />

<strong>on</strong>ce again become the biggest breakfast<br />

cereal maker in the US.<br />

Industry Pastas and Cereals<br />

Reference No. RTS0017<br />

Year <str<strong>on</strong>g>of</str<strong>on</strong>g> Pub. 2004<br />

Teaching Note Not Available<br />

Struc.Assig. Not Available

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