Semi-Annual Meeting - New Mexico Municipal League

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WEDNESDAY, MAY 2 - Continued 4:00 - 5:00 PM What the H-E-double-hockey-sticks is going on?! Is it me or is the customer losing it? The changing dynamic of customer expectations has escalated the level of aggression they display when they feel their expectations have not been met. In this session we will explore perspectives and tools that will help you discover: Speaker: The internal task and external environments driving this change. The cultural dynamics that shape the changing expectations. How to determine if the REAL root cause is a PROCESS or POWER issue. How to develop a response to the issue. How to deploy the response. How to develop a proactive EYE. Michael R. Smith, Director Public Service University - City of Albuquerque 5:15 - 7:00 PM Welcome Reception - Marriot THURSDAY, MAY 3 7:30 AM Registration 8:30 AM - 12:00 PM MORNING GENERAL SESSION Presiding: Ron Vonderhaar, CZO - NMLZO President Elect Impact Fee Coordinator - City of Albuquerque 8:30 AM - 12:00 PM COMPREHENSIVE ANALYSIS OF CODE ENFORCEMENT Statutory and Jurisdictional Foundations Understanding the End Process to have a Solid Beginning Legal Basis for Penalties Constitutional Protections Preparation of the Case Staffing and Training Appropriate Notices Inspection Requirements Evidentiary Factors Role of Inspector SPOUSE/GUEST: (Includes all functions, meals, etc.) O Early Registration O Late Registration By April 18 th - $60 After April 18 th - $75 NAME: Spouse/Guest will attend: O Welcome Reception (5/2/12) O Luncheon/Awards (5/3/12) PAYMENT INFORMATION: O Included on Registrants PO Attach copy or provide PO#. O I prefer a vegetarian meal O I have special needs (contact Colette Schobbens or Linda Alire-Naranjo @ the NMML.) O Check Enclosed - Payable to NMML. (Include registrant name on check/stub.) O Charge my registration fee to: O VISA or O MasterCard listed below. O Charge registrant & spouse/guest fee to registrant’s VISA/Master Card to the left. The NMML is authorized to use the card below to pay all applicable registration fee(s) in the amount of $ Card #: Exp Date: Name of Card Holder: (If different from registrant name) Credit card transaction (s) will be processed one week prior to the conference. Receipts available upon registration check-in. PLEASE RETURN BY WEDNESDAY, APRIL 25 TH TO: Sharon Griego, Office Clerk P.O. Box 846 - Santa Fe, NM 87504 Phone: (800) 432-2036 or (505) 982-5573, Fax (505) 984-1392 REGISTRATION/CANCELLATION POLICY - PLEASE READ CAREFULLY! After April 25 th you must register on-site. All requests for cancellation must be received in writing by April 25, 2012. Cancellations received after April 18 th will be charged a $25.00 cancellation fee. No refunds given after April 25 th ; No registrations or cancellations accepted by telephone; No partial refunds made if you decide not to attend particular functions. If you have preregistered and do not attend without cancelling your registration, you are responsible for full registration fee. This policy also applies to Spouse/Guest registrants.
2012 NMLZO SEMI-ANNUAL MEETING A D V A N C E R E G I S T R A T I O N Full Meeting: (Includes all functions/meals etc.) O $150 Early Registration - By April 18 th O $188 Late Registration - After April 18 th Full Meeting Registrant will attend: O Welcome Reception (5/2/12) O Luncheon/Awards (5/3/12) NAME: THURSDAY, MAY 3 - Continued 8:30 AM - 12:00 PM COMPREHENSIVE ANALYSIS OF CODE ENFORCEMENT - Continued Conducting Inspections & Handling Potential Problems Gaining Access to the Property Inspection Recordkeeping Preserving Documentation (reports, photos, etc.) Handling Difficult People Visual Evidence Posting Notices Administrative Hearings Individual Hearing Officer Board or Commission Presenting Your Case - Are you prepared? TITLE: EMPLOYERS NAME: MAILING ADDRESS: Municipality or County Including City/State/Zip Mock Administrative Hearing Case Study - Identify Problems & Solutions Questions & Answers Speakers: Karen Beyke, Legal Consultant University of Tennessee’s Municipal Technical Advisory Service BILLING ADDRESS: EMAIL: PHONE: For registration confirmation O I prefer a vegetarian meal Including City/State/Zip O I have special needs (contact Colette Schobbens or Linda Alire-Naranjo @ the NMML.) PAYMENT INFORMATION: Randy Van Vleck General Counsel New Mexico Municipal League 10:00 - 10:15 AM NETWORKING BREAK WITH EXHIBITORS 12:00 - 1:00 PM LUNCHEON/AWARDS CEREMONY Presiding: Ben Maynes, CZO - NMLZO President 1:15 - 5:00 PM AFTERNOON GENERAL SESSION O Will Pay at Meeting - PO# Presiding: Ron Vonderhaar, CZO - NMLZO President Elect O Check Enclosed - Payable to NMML (Include registrants name on check/stub.) O Charge my registration fee to: O Visa or O Master Card listed below. The NMML is authorized to use the card below to pay all applicable registration fee(s) in the amount of $ Card #: Exp Date: 1:15 - 5:00 PM COMPREHENSIVE ANALYSIS OF CODE ENFORCEMENT - Continued from Morning 3:00 - 3:15 PM NETWORKING BREAK WITH EXHIBITORS Evening Free Name of Card Holder : (If different from registrant name)
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Semi-Annual Meeting - New Mexico Municipal League

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