Good afternoon, I am calling on behalf of the Imagination ... - Le Moyne

<strong>Good</strong> <strong>afternoon</strong>, I <strong>am</strong> <strong>calling</strong> on behalf of the Imagination Library Progr<strong>am</strong> in Syracuse that (NAME OF
CHILD) is enrolled in. My n<strong>am</strong>e is (YOUR NAME). Is (NAME OF EITHER
PARENT/GUARDIAN)available?
Hi MR./MRS/(NAME OF PARENT/ GUARDIAN). As I mentioned, my
n<strong>am</strong>e is (YOUR NAME) and I <strong>am</strong> <strong>calling</strong> on behalf of the Imagination
Library Progr<strong>am</strong>, a partnership of the library system, school district, and
the Literacy Coalition of Onondaga County . I understand that you have a
child who is part of this progr<strong>am</strong>, is that correct?
Great. I <strong>am</strong> <strong>calling</strong> to confirm that
your child has been receiving your
books as part of this free progr<strong>am</strong>.
Have you been receiving your
books in the mail?
IF NO
IF YES
IF YES
PROCEED TO
NEXT PAGE
IF YES
IF YES
IF NO
(HELP TO ENSURE THAT
PARENT UNDERSTAND WHAT
THE PROGRAM IS WITH
SOMETHING LIKE THE
FOLLOWING)…
Has your child been receiving a
free book each month in the mail?
IF NO
I’m so sorry, this must be a
mistake. Is your child
(CONFIRM NAME OF
CHILD)? Have I dialed
(CONFIRM NUMBER)?
IF NO
I was <strong>calling</strong> to verify some
information for the Imagination
Library Progr<strong>am</strong>. Is there a
better day or time to reach
HIM/HER/ONE OF THEM?
(RECORD INFORMATION
ON SURVEY FORM).
Thank you for your help.
Someone will try to call back
THEN / AT ANOTHER TIME.
Have a nice day.

If YES to RECEIVING BOOKS
If NO to RECEIVING BOOKS AND
CONFIRMED PARTICIPANT
If NO to RECEIVING BOOKS AND
NOT PARTICIPANT IN PROGRAM
The Literacy Coalition of Onondaga County
is working with the Imagination Library to
see if this progr<strong>am</strong> is successful. I’m <strong>calling</strong>
to see if you might be able to help us by
answering a few questions about your
experiences with reading books as someone
in this progr<strong>am</strong>? Do you have just a few
minutes to do this?
IF NO
IF YES
PROCEED TO
NEXT PAGE
IF YES
I <strong>am</strong> so sorry to hear about this. When
did you sign up for the progr<strong>am</strong>?
(RECORD INFORMATION ON
SURVEY FORM)
Let me double check your information
and see what I can do to make sure that
you begin receiving your books.
(CONFIRM ADDRESS AND
RECORD INFORMATION ON
SURVEY FORM)
I apologize for the delay in getting your
books. I will be sure to check on this
for you. In the meantime, we are
surveying people before and after they
receive their books. Do you have a few
minutes to answer some questions?
IF NO
Is there a better time to contact you ?
(RECORD INFORMATION ON
SURVEY FORM)
Great. We will try back then. Thank
you for your time. Have a nice day.
IF YOU HAVE DIALED THE
CORRECT NUMBER AND HAVE
CONFIRMED THE CORRECT
NAME, THEN….
I apologize for the error. I will correct
the information in our records. Thank
you for your time. Have a nice day.
(RECORD INFORMATION ON
BACK OF SURVEY FORM)
OR
IF YOU HAVE DIALED THE
INCORRECT NUMBER OR
PERSON NO LONGER LIVES AT
THIS NUMBER…
I apologize for the error. Do you have
a number where I might reach (NAME
OF PARENT)?. IF NOT, Thank you
for your time. I will correct the
information in our records. Have a
nice day.
(RECORD INFORMATION ON
SURVEY FORM)

Great. Before we begin, I need to let you know that I will be asking you a few questions that are part of a survey
being conducted by researchers at Le Moyne College. The survey is designed to help us learn if the Imagination
Library progr<strong>am</strong> is successful. Your responses will be kept confidential and will be available only to professional
researchers and staff. If the results are published, the data will be presented in group form, and individual participants
will not be identified. You may choose not to answer any questions, and you do not need to complete this survey in
order to continue receiving Imagination Library Books. However, your participation will help us improve the
progr<strong>am</strong>. The risks of participating in this survey are minimal and are no greater than those encountered in ordinary
life.
Before we proceed with the questions, are you above 18 years of age? (RECORD INFORMATION ON SURVEY
FORM)
Do you understand the purpose of this study and your rights as a participant? (RECORD INFORMATION ON
SURVEY FORM)
PROCEED TO SURVEY, READ EACH QUESTION, AND
RECORD RESPONSES
That brings us to the end of the survey. Do you have any questions?
(DO YOUR BEST TO RESPOND HERE…IF YOU GET A QUESTION THAT YOU ARE UNSURE OF, TELL
THE CALLER THAT YOU WILL LOOK INTO IT AND HAVE SOMEONE CONTACT THEM EITHER BY
PHONE OR MAIL IF NECESSARY. WRITE DOWN THE QUESTIONS AND PERSON’S CONTACT
INFORMATION AND GIVE THEM TO YOUR PROFESSOR)
Thank you so much for your time. Your participation in this survey will help us improve this progr<strong>am</strong>. Have a nice
day.