Introducing your new City Utilities and Services Bill - City of Dallas

Introducing your new
City Utilities and Services Bill
Coming soon, the City of Dallas is introducing a new look to
customer bills. This flier is designed to help you understand the new
features and format of your bill.
The new bill style incorporates a common look across City departments.
For your convenience, beginning in October, your annual security alarm renewal reminder will be
included for those residential customers with security alarm permits. You will no longer receive a
separate letter for renewal.
The City Utilities and Services Bill will arrive in a standard white envelope. The smaller blue
envelope will no longer be used.
(front side)
Website and Contact Number
for questions
Customer Name and Account
Number
Annual Security Alarm Renewal
Reminder, if applicable
(Coming in October)
Invoice Summary (Charge
details on reverse side)
Utilities
And
Services
Customer Name: John Q. Public
Account Number: 123456789
Service Address: 1500 Marilla Dr.
INVOICE SUMMARY
Previous Balance
Payment(s)
Other Transaction(s)
Balance Forward
Current Charges (see back pages for details)
Special Collection Division Charges
Water Charges
Sewer Charges
Sanitation Charges
Storm water Charges
Total Current Charges
Total Amount Due
$111.74
($111.74)
$0.00
$0.00
$50.00
$9.80
$18.03
$21.14
$5.80
$104.77
$104.77
Amount Due by 8/1/08 .................... $104.77
Amount Due after 8/1/08 ................ $107.43
Web:
Call / Llame:
www.DallasCityHall.com
(214) 651-1441
Invoice 987654321 Issued: 7/17/08 Page 1 of 2
SPECIAL MESSAGES
Security Alarm Residential Renewal Permit Fee:
Your security alarm permit will soon expire 9/17/08.
For your convenience, please submit your signed
application and the renewal fee, along with your
utility bill. By doing this, you will be in compliance
with all provisions of Article I, Chapter 15-C of the
Dallas City Code and applicable State Laws.
Please note if you have any outstanding security
alarm fees, the $50.00 payment will be applied
toward the outstanding fees and your permit will
not be renewed.
Section for Special Messages
(changes monthly)
Keep this portion for your records
Be a good neighbor!
Operation WaterShare: Helps pay water bills for
customers facing temporary financial setbacks.
This program is administered by The Salvation Army.
Charitable Donation
Information
Please return this [portion with your payment 09-21
PO Box 660025
Dallas, TX 75266-0025
ACCOUNT NUMBER:
123456789
Make payable to:
City of Dallas
Amount Due by 8/1/08
Amount Due after 8/1/08
Operation WaterShare
$104.77
$107.43
___________
City Hall, 1AN
Dallas, TX 75277
Total Amount Enclosed
$ __________
Bill Stub to return with
payment
Seq# 000100
John Q Public
1500 Marilla Dr 5AN
Dallas TX 75201
Check here for change of address on back
Check here if you are not paying in full and
designate payment instructions on back
12 3 4 5 6 7 8 9 0 0 0 0 0 10 4 7 7 9 0 0 0 0 0 10 7 4 3 3 0 0 0 0 0 0 0 0 0 0 1 15 1 11 2 0 0 8 2 14 6

(back side)
Invoice 999999999 Issued: 7/8/08 Page 2 of 2
Charge Details
Water Use History
Charge Messages
SPECIAL COLLECTIONS DIVISION
Invoice Date Description Charge Adjustment Penalty Interest
Applied
Payment Amount Due
7/12/2008 Security Alarm Residential
Renewal Permit Fee
$50.00 $0.00 $0.00 $0.00 $0.00 $50.00
Special Collection Division Charges $50.00
UTILITY
Service from 6/17/08 to 7/17/08 for 32 days
Service
Meter Read
Provided
Number Previous
Water
Sewer
Sanitation Collection Fee (incl 8.25% Tax)
Storm Water Fee
Utility Charges
50
40
30
20
10
0
Jul-07
Aug-07
Sep-07
Oct-07
Read
7/6/08
Usage in
100 gallons
722185 1,589 1,610 41
Nov-07
Dec-07
Jan-08
Feb-08
Mar-08
Apr-08
Sewer Average 37 (100 Gallons)
May-08
Jun-08
Jul-08
37
Usage
Charge
5.90
14.54
Base
Charge
3.90
3.49
Total
$9.80
$18.03
$21.14
$3.49
$54.77
Conservation! As part of the conservation plan, lawn watering
with an automated sprinkler system is prohibited from 10 a.m. to
6 p.m. from June through September.
Base Charges: Base water and sewer charges cover fixed costs
such as reading and maintaining the meter, account maintenance
and billing, mailing the bills and processing the payments. Base
charge for sewer also includes cleaning the sewer system to
minimize blockage.
Usage Charges: This charge is based on volume of usage and
covers variable costs such as chemicals, electric power, facility
maintenance, repair of water and wastewater mains and repayment of bonds sold to finance construction of the water and sewer system.
Residential Sewer Charges: Your monthly sewer charge is based on an average of your water use billed during the previous winter
months (Dec-Mar) or your current month’s water use, whichever is less.
Sanitation Collection Fee: This fee covers collection and disposal of household garbage, brush and bulky trash, dead animals and
recyclable items.
Storm water Fee: This fee funds the City’s storm water utility, formed in 1991, to meet requirements of a federal mandate to control
storm water pollution. The fee also pays for other routine maintenance activities that affect storm water quality.
Address Changes
Partial Payment Instructions (check related box on front to utilize)
Payment Methods and Locations
Payments may be automatically drafted monthly from your bank account through our
AutoPay program. For details, contact Customer Service at (214) 651-1441.
Payments may be made by phone at (214) 651-1441 or online, at www.dallascityhall.com
using a check or credit card.
Please note: If your account is scheduled for disconnect, payment should be made in
person at one of the addresses listed or call 311 to locate other paystations.
In the event your check is returned for insufficient or uncollected funds, we may re-present
your check electronically. {En el caso que su cheque sea devuelto por falta de fondos o
fondos no cobrados, nosotros podremos pedir que procesen otra vez su cheque
electrónicamente.}
City of Dallas
In Person Payment Locations
Dallas City Hall
1500 Marilla Street
8 a.m. - 5 p.m. Monday
Martin Luther King, Jr. Community Center
2922 Martin Luther King Boulevard
8:00 a.m. - 5 p.m. Monday - Friday
West Dallas Multipurpose Center
2828 Fish Trap Road
8:30 a.m. - 4 p.m. Monday - Friday