touch - Phillips 66

JET News
Views People
One day, two sites,
four new projects
eighty staff,
it all adds
up to...
...a ‘wheely’ good
Community
Day!
...in this issue
Delivery focus
Dig out, drop off, donate
50 years success in Germany
The future is bright at Bramhall
Bringing it all together in Budapest
Issue 16 Autumn/Winter 2010
fuelling the local community

Welcome
Welcome to the
Autumn/Winter
issue of In Touch...
There’s been plenty going on in the
world of ConocoPhillips and Jet
since the last edition, as you will
see this issue is our biggest ever!
Community Day 2010 -
Brandon Marsh and
Stoke Floods...
From corporate news to
community based activities,
people and places, I hope you
find it informative and fun to
read.
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If you have any news and
stories we can publish next
time please get ‘In Touch’!
Call me on 01926 404967
or email me at
judy.green@
conocophillips.com
Last year’s ‘Marketing
Conference’ took on a
completely new slant
as staff from UK &
Ireland Marketing at
ConocoPhillips’
Warwick office
went out and
about in the local
community, helping out for the day,
completing a wide variety of projects for various charities and care
homes. As well as supporting a good cause, days such as this give
individuals a great opportunity to mix and work together as a team to
achieve a rewarding result.
So, with the slide show being replaced by the shovel and powerpoints
by the paintbrush, after the resounding success of last year’s
community day, it was decided to continue the theme of giving
something back to the local community this year.
The challenge was to find projects to which we could not only make a
significant impact in just one day, but that could also accommodate
over 80 people as well as having an environmental impact! After much
deliberation, many phone calls, emails and a bit of surfing,
Warwickshire Wildlife Trust sprung to the fore as needing our help at
their two Coventry based sites.

The morning of 21 July dawned
sunny and, with the exception of a
skeleton staff left ‘manning’ the office,
the teams, together with three
customers who are Dealer Council
members, set off in anticipation of a
‘green-fingered’ day followed by a
celebratory barbeque in the evening.
The Warwickshire
Wildlife Trust
In 1968, a small group of
birdwatchers formed Brandon Marsh
Conservation Group. Their mission
was to prevent the Marsh from
becoming a wood. This required them
to maintain and enhance appropriate habitat for the benefit of
birds. In 1986, the group was renamed Brandon Marsh Voluntary
Conservation Team and became part of Warwickshire Wildlife
Trust.
A great days work
Phil Dickin from the Warwickshire
Wildlife Trust was delighted with the
outcome of the day’s endeavours.
“The groups were well organised,
enthusiastic and made a big
difference. They should be very
pleased with themselves and
proud of the impact they have
made for the site.
The ConocoPhillips teams
worked hard all day and
accomplished their goals. Some
of the teams we host tend to
treat the day as an opportunity
to 'take a day off'. This
certainly did not happen with
ConocoPhillips.”
Cover story
Community
Community
focus counts at
the Warwickshire
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Wildlife Trust
Today, Brandon Marsh is a 228 acre nature reserve (SSSI - Site of
Special Scientific Interest) lying on the banks of the River Avon
and to the south-east of Coventry. It consists of a number of
pools surrounded by scrub and woodland. It provides good
birdwatching opportunities all year round.
Stoke Floods is the second largest expanse of water in Coventry
and is an extremely valuable habitat. Managed by the
Warwickshire Wildlife Trust and Coventry City Council it supports
a wide variety of water birds and pondlife.
The lake at Stoke Floods was formed by mining subsidence due
to the workings at the former Binley Colliery. Wetland areas such
as this are one of the most threatened natural features of the
British countryside so it is important that they are taken care of
and protected. Stoke Floods acts as a focal point for birdlife, and
attracts a variety of species throughout the year including
swans, ducks and several species of geese.
See the day
in pictures...

Woodland Management at
Brandon Marsh Nature Centre
Woodland Management at Brandon Marsh is essential to
enable low level plants such as bluebells to flourish. Trees are
seeded in a variety of ways, including animal movement and
wind distribution. This means that if left unchecked, the site
would soon be taken over by trees.
The ‘shades on the hair’ look as modelled
by Lucy and Helen
These trees need to be thinned out to ensure that the strongest
survive to full maturity but also so that low level ground
covering plants have a chance to become established. These
plants are especially important for other species like
butterflies, bees and birds.
The team
helped to strip
out silver birch
saplings to thin
out the canopy,
allowing light to
reach the ground.
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This work supports
biodiversity at
Brandon Marsh,
helping to educate
the many visitors to
the importance and
beauty of wildlife.
Improving the River
Bank at Stoke Floods
Nature Reserve (Balsam
Bashing!)
As The the River Aviation Sowe world runs slowly through begins the city to recover of Coventry from
the and the Trust has been actively working with
recession, local communities which has had a significant to improve affect on their
industry, understanding hitting it of harder the river than and many its others, wildlife In and Touch to
takes demonstrate a look how ways Jet that have local not only people maintained, can get
but involved strengthened both for their leisure, position health in the and marketplace
well being.
with As part the of help the of project, Dave work Everett, is being Marketing undertaken Manager, on
Specialty the river Products. itself to improve habitats, particularly for
Otters and Water Voles. One of the ways to do this
“As
is to
part
rid
of
the
a strategic
area of
review
non native
of our
species,
business,
the
which
most
started
rampant
back
being
in 2008,
Himalayan
we have
Balsam.
been assessing every
aspect of our business to enable us to be dynamically
placed
The project
to adjust
involved
to what
removing
our customers
Himalayan
need,
Balsam
when they
from
need it in the
future.
the river
It is
bank
crucial
along
that
the
we
River
keep
Sowe,
our supply
making
chain
the
efficient,
river
maintain
volume from our key locations and keep our core customer base.
Otter and Water Vole friendly. This plant spreads
aggressively if left unchecked and destroys plants and
Recently, we have moved our focus away from an operational one to a
fauna that are vital in supporting water based
more marketing and supply led position; case in point at Leeds Bradford
mammals.
International Airport. We have reduced our asset ownership with the
airport themselves taking over the tank farm. With our joint venture
partner, BP, ceasing operations at the airport, we have moved from a joint
venture operation to a sole supplier position. Whilst this position is
unlikely to continue indefinitely with additional suppliers showing
interest in LBIA, we can be proud of The the considerable ‘A’-team efforts successfully
made by our customer support group and supply department to keep
the airport operational following Air BP’s departure, and maintaining
continuity of supply during a very challenged period. During our sole
supply tenure, from July 2009 to date, we have not had any outages of
product and we have further reacted to some very challenging
One down, 2,0000 to go!
Working
toget
requirements
around the repatriation of airline customers in response to the recent
volcanic ash cloud scenario.
Our supply chain is crucial to the success of this new operation and we are
ideally positioned to do so with nearby Misterton and Teesside terminals
offering robust continuity of supply.
At Newcastle airport, Jet have gained new business from Thomson
Airlines and have also retained our sole supplier status at Teesside and
Robin Hood Doncaster Sheffield, as well as adding volume from easyJet
at the same airport.
Looking at the Aviation portfolio in general, we continue to market
actively at five core locations: Belfast International, Robin Hood Doncaster
Sheffield, Teesside, Newcastle and Leeds Bradford International. We are
if I sneak up quietly!...

Improving the Visitor Experience
at Brandon Marsh Nature Centre
Brandon Marsh is a 200-acre nature reserve and Site of Special
Scientific Interest (SSSI) on the banks of the River Avon, near to
Coventry. Once an active sand and gravel quarry, the site is now a
tranquil series of pools and wetlands, with nature trails and seven
bird hides.
The Visitor Centre was opened by Sir David Attenborough in 1998
and contains displays, hands-on activities and information about
the Nature Reserve, as well as a Tea Room and Shop.
The team finished off a Dutch drain (back breaking work as the
ground was so hard), created soakaways, refurbished a small pond
and painted fencing around the visitor centre entrance and car
park.
The briefing...
The chain gang
‘wildly’
her !
Makes a
nice
change
from
LRP!
Wildlife Mural at Brandon
Marsh Nature Centre
Brandon Marsh was constructed almost 10 years ago
during which time the understanding of the
educational and learning needs of their diverse visitors
was not fully recognised. Together with an increase in
the popularity and interest in the environment, the site
does not provide the accessibility for visitors that they
would like.
Work is currently underway to improve the site - recently an
observation area was constructed adjacent to the Tea Room,
they are developing their orchard and the Eco Zone
education area is being refreshed. In order to make the site
more appealing and accessible, they wanted a wildlife mural
painted on the wall of their car park.
This mural has been designed to act as an ‘art sign post’,
depicting the many species of wildlife found at the site. The
purpose of this project is multifold – not only to make the site more
welcoming, but more importantly, to provide a visual guide to their
diverse audiences be they children or visitors with visual
impairments or learning difficulties. The Trust wants to bring
nature to people but recognise that a range of mediums need to be
used to accomplish this.
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Pure
genius!!...
I’m wasted
The mural had been drawn on the wall prior to our arrival. We
painted the mural (a bit like painting by numbers!).

50 years
success
in Germany
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At ConocoPhillips Germany, teamwork makes
the difference
In August this year, ConocoPhillips Germany
(COP) celebrated its 50-year anniversary. It was
a very special company anniversary that bears
testimony to the great commitment, innovative
ideas, and especially the team spirit of the
workforce – fundamental COP values that
always set the company apart from its
competitors. Barry Quinn, General Manager,
European Marketing, looks back on some critical
milestones in the past, as well as looking
forward to the challenges ahead.
Over the last five decades, there have been some fantastic
examples of how COP managed to overcome a range of
challenges during difficult times. The strength of the JET brand
and the inventiveness of the people behind the brand have
allowed our business to thrive thanks to a never-ending stream
of innovations and by adapting to changing market conditions
– in one of the most difficult markets in Europe.
Low Cost – High Volume – Low Price
This has been the reigning principle since the 1970s, and it has
brought COP and its JET brand great success. And yet, what
sounds so simple at first turns out to be somewhat more
challenging in reality. It requires the right strategy and the right
people – people with a great deal of foresight and also a good
dose of stubbornness, so as to be able to implement the strategy
in the face of objections and hostilities. We managed to do just
that again and again in the past, and our success reinforced in us
the determination to strike out in new directions and try out
unconventional and cost-effective solutions. A few milestones
in COP’s history will illustrate our successful approach.
Pioneering achievements in the German
service station market
In the early 1970s, putting fuel prices on display was not a hot
topic. Prices were not seen as being so appealing that drawing
special attention to them seemed warranted. COP saw that
differently. Why should customers not be told about the JET
price advantage This is why Conoco invented the pole sign as
early as 1971. It was a resounding success: sales at JET service
stations soared by about 30 percent – and it paved the way for
the nationwide introduction of the price tower in 1974! A
further innovation in Germany’s service station market
occurred at the end of 1975, with the nationwide introduction
of self-service stations. This model saves costs, so that we can
offer JET customers even cheaper branded fuel. Then and now,
all internal and external business processes are constantly
reviewed in terms of their efficiency. It is a consistent
commitment that our customers appreciate. Today, JET service
stations have the highest average volume per location.

from a ‘quin’tessential viewpoint...
50 years’
success in
Germany
Integrated logistics
Conoco always adopted a cross-functional approach – it is a
prerequisite for finding clever solutions such as the integrated
logistics model first developed by COP in Germany. The model
allowed every single step to be consistently calculated through
and tested in terms of its cost effectiveness – from the
preparation of a product right through to its delivery to the
service station. As a result, COP Germany had an optimal delivery
system as early as the beginning of the 1980s, where transport
companies were in charge of deliveries to service stations at a
very cost-effective rate. The system was so good that its basic
characteristics are still in place today.
Discovery of Shopping at service stations
Also during the 1980s, we started building the first shops at our
JET service stations. On offer were cigarettes, beverages, sweets,
magazines and the full range
of our own engine oils. In the
1990s, the shops were
expanded, both in terms of
floorspace and product
range. Something entirely
new came along in 2002: our
big pilot project SPAR
express! In the international
retail chain SPAR, COP had
found the ideal partner – a
partner with outstanding
competence in retailing using
a minimum of floor space.
Following a detailed market
analysis and the operation of several test stations, it quickly
became clear that the shops featuring the SPAR brand boosted
their efficiency as well as their turnover. By 2009, a total of more
than 300 JET service stations had therefore been converted to
SPAR express outlets. In 2010, only JET service stations with SPAR
express shops are included in the network. This concept has also
been extended to Austria through an arrangement with the
convenience brand Bila, a market leader in Austria.
The HSE Excellence Initiative
Health, safety and the environment (HSE) have always been top
priorities for COP. Germany Marketing manages the safety
exposure of almost 8,000 people dispersed across our station
network. The launch of the HSE Excellence Initiative in 2008 was
therefore a natural evolution of the existing HSE management
system. The aim: zero incidents and accidents at all JET service
stations, which are company owned and dealer operated. This
was to be achieved by identifying the areas that can be especially
prone to accidents, like working on heights or the restocking of
heavy merchandise – everyday activities that can lead to a kind
of complacency and hence a degree of negligence. Also on the
agenda were conflict management and the prevention of holdups.
All areas and topics were reviewed using measures such as
seminars, lightning audits, Golden Rules and spot checks of
technical safety details and preventive measures. In this way, it
was possible to train service station operators and suppliers and
their employees to renew their focus on hazards and potential
sources of danger. As a result, COP Germany today has an industry
leading TRR of 0.17
Strong Brand as a success factor
It goes without saying that a unique market positioning such as
that of JET also calls for unique advertising.
Real cult status was achieved in Germany by the image campaign
that was launched back in 2006 and is still successful today, with
its refreshingly clear message, “It’s just smarter!” The underlying
idea was to start an advertising campaign that was unusual,
emotive, appealed to smart shoppers, was fun and also quite
distinct from those of competitors. The perfect partner was found
in the well-known German cartoonist Rötger “Brösel” Feldmann.
He penned numerous advertisements and posters that persuade
consumers through humour that filling up with JET-branded fuel
at a low price is really clever! The result: since the campaign was
launched, JET became the most liked brand in Germany!
..continued overleaf
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50 years
success
in Germany
Filling up carbon neutral at JET
On 1 December 2009, COP launched a particularly
innovative cooperation: the joint effort between JET and
ARKTIK GmbH allows JET customers to be carbon-neutral
when refueling their cars. All that is required is possession of an
ARKTIK card. Customers pay a monthly membership fee of 2 euros
and make their own contribution towards helping the climate by
paying 2 cents extra per litre of fuel. JET, in turn, makes its own
climate contribution by adding a further 2.5 cents per litre. In this
way, JET customers are able to achieve 100-percent compensation
for the CO 2 emissions of their vehicles by supporting gold-standard
climate protection projects – and this compensation also includes
the indirect emissions associated with the production and
transportation of fuel. For major corporate customers wanting to
run their fleet in a carbon-neutral manner, there is the JET
Compensation Card. This commitment benefits customers as well
as JET: for customers at JET service stations, it is a simple and costeffective
method of compensating for the CO 2 emissions resulting
from their personal fuel consumption, and for JET it means access
to new groups of customers and improved customer loyalty, all of
which are adding to the strength of the JET image.
Vision & Values
At the end of February 2010, our most recent forward-looking
project – Vision & Values – was launched. Its purpose: to create
local identity for employees in Germany that complements the
overarching international corporate vision of COP. A team of 13
employees developed a vision for the future and the associated
guiding principles. The objective for the team was to create an
identity and purpose for our business that would motivate the
employees.
The slogan (and song!) that resulted “Individually strong, together
unbeatable” emphasizes the fundamental strengths of our
business - a Marketing business that is independent in many ways
but with the backing of a strong global company; where the parts
of our business combine – refining, wholesale, retail and support
functions; and every individual contributing to their team’s success.
And why is that so Because throughout the 50 years of its
corporate history, what has always set COP apart from the crowd is
this: strong as individuals, unbeatable as a team – a true vision
with tradition!
A commitment to community values
As a successful company, we feel obliged to make a contribution to
the community, and to live up to our social responsibilities through
various campaigns and projects. One example: COP employees
competed in several teams during the anniversary celebrations
and raised 10,000 euros for the Hamburger Familienhafen
(‘Hamburg Family Harbour’), the first out-patient children’s hospice
supporting terminally ill children and their families on their
difficult and often long journey. COP also eschews traditional
Christmas gifts for partners, choosing instead to donate 15,000
euros to the Sternenbrücke children’s hospice in Hamburg.
Incoming gifts are donated and sold by an internal auction and the
proceeds are donated to help children in misery (SOS
Kinderdörfer).
COP has also been running blood donation sessions twice a year
since 2008 and last year a bone marrow typing drive, designed to
give the greatest possible number of patients suffering from
leukemia or some other disease of the hematopoietic system a
new lease on life, resulted in a COP donor helping to save a life.
development of more efficient vehicles that use less fuel. Current
forecasts are for total sales of fuel in Germany to contract by 25
percent by 2020, compared with today's levels. This situation will
exert enormous pressure on businesses operating service
stations. Even today the profitability of the retail business is quite
low, and a loss of volume on that scale will force many operators
out of the market, unless the loss in volume can be offset by
higher margins. Refineries will also feel the pressure of declining
regional demand, as traditional export markets are increasingly
supplied by new, very large and therefore efficient refineries in
India, China and the Middle East.
How we deal with these changes, how we maintain our
leadership in terms of efficiency, at the same time as protecting
the profitability of our industry – all these factors will provide
the basis for our success over the next 50 years.
We have already begun to meet the challenges of the year 2020.
An interdisciplinary international team is already at work
analyzing our options, so that we can plan and implement them
with sufficient lead time.
The contribution of every single individual to our business model
“Low Cost – High Volume – Low Price” will be a vital factor in this
endeavour. More than ever we need to ensure that we can
maintain our significant competitive advantage so that we will
be profitable whatever the future market conditions. We will
therefore work safely and healthily, invest wisely, and extract the
maximum benefit from local and global service centres, so that
our customers will always have good reason to return to JET.
A look into the future
Where to from here We will be facing many challenges ahead, but
our experience will stand us in good stead in tackling them. The
worldwide need to reduce harmful emissions has led to the

and the winner is...
Jet’s
Award
Winners
Sebastian scoops top prize
Jet Dealer, Sebastian Nonis (pictured centre), of Forfar Road Service
Station, Dundee wins the award for Forecourt of the Year at the
Scottish Local Retailer 2010 awards ceremony.
Strength, stubbornness, self confidence and Sebastian slip off the
tongue. He certainly needed those qualities in abundance in order to
keep his business going when a large supermarket and forecourt
opened literally over the road from his Jet dealership, threatening his
livelihood.
Sebastian’s story starts when he decided to ignore the advice of his
family, close friends and even some suppliers who understandably
recommended he ‘hang up his petrol pumps’ and move on to
pastures new; how could he possibly compete with the ‘giant’ over
the way
A bridge too far
Jet’s Forfar Road site is situated on a busy dual carriageway,
attracting passing motorists as well as backing on to a big housing
estate where a large amount of his loyal, regular ‘convenience’
customers would call in to pick up papers, drinks and snacks. Even
with a new bridge joining the housing estate and the new
superstore, Sebastian reckoned that with his range honed to
perfection and with a deep understanding of his customers’ needs,
his customers might not want the added ‘hike to the hyper’ and it
would be a bridge too far
The logic was all well and good, but even Sebastian had to agree with
‘the doubters’ that his current store was ill equipped as an alternative
to a slick, well stocked and marketed superstore. His store was tired,
too cramped and basically not up to standard.
Putting his money where his mouth is!
So without further ‘ado’ he put together a six-figure funding package
to literally flatten his existing forecourt and build a bigger and better
purpose built store from scratch. With the help and advice of local
suppliers and Jet’s regional manager, Paul Yates, he even managed to
continue to trade throughout the major building works. The result, a
stunning store ideal for his customers’ requirements, fit to
complement the Jet forecourt image and branding.
His bold decision, not only to carry on regardless, but to bravely
expand his operation in the face of adversity, has been vindicated
where it matters most - sales have rocketed since the re-build,
margins are up and most importantly he continues to literally ‘fuel the
local community’ as his business goes from strength to strength. It
was this single-minded determination that the judges warmed to
and it was with great pleasure they awarded him the SLR Forecourt of
the Year award.
And there’s more...
Blair Girvan of Girvans of Aberfeldy picked up the SLR Forecourt
of the Year runner up award. He is pictured (top right) with Roger
Harrop and Millie Clode. Not one to be excluded from a good
party, Garry Gibson of Cooper Brothers also picked up an award as
runner up in the Community Involvement sector. He is pictured
(top left) picking up his award from Sandra Fisher, flanked by
Millie Clode.
Keeping the wheels of industry oiled...
Newton Park Service Station wins Car Care and Lubricants award at the
Forecourt Trader of the Year Awards.
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The car care and lubes outlet at Nick Baker’s Newton Park Service Station at Darlington, County Durham offers
an amazing array of great brands and excellent categorisation, supported by strong point of sale. Its wide
range includes the new JetMax lubricants range, as well as other branded oils and additives, coupled with car
care and valeting products, together with road safety, replacement bulbs and other ‘distress’ products.
According to the judges, one of the major deciding factors in Newton Park coming out on top was the
knowledge and helpfulness of the staff in assisting clients decipher the extensive range of lubricants.
From left to right, awards host Mark Durden-Smith is pictured with site manageress Christine Glenn, Nick
Baker and Graham Tissiman from the award sponsors, the Convenience Group.

delivery
feature
delivery focus
intouch
10
Let it snow, let it snow...
Well, maybe that’s not quite what staff at ConocoPhillips' delivery hub are
hoping for this coming winter, but one thing’s for certain, if it does then
they aim to be prepared.
Sam Payne, Operations Administrator at the Warwick Hub, explains the
‘Snow and Ice Pre-Delivery Checklist’ to In Touch. “Getting product to our
customers on time is what we pride ourselves on and, following lessons
learnt from a harsh winter last year, we decided we could improve our
planning for adverse weather conditions with a view to ensuring,
wherever possible, deliveries get through.
Simple things can make all the difference and mean that aborted
deliveries, which cost time and money, can be avoided. More importantly,
the safety of both site and delivery staff is paramount and planning ahead
can alieviate potential hazards. It's a question of observation, good
communication and a little forethought from ourselves and the customer
to make sure as many provisions as possible are in place when bad
weather hits. The phones are manned from 06.00 Monday to 16.00
Saturday, so there’s no reason why customers can’t talk to us and help us
and themselves in thinking about safe, on-time deliveries and what they
can do to help.
To further understand how a fuel delivery is actually made into our Jet
sites, a team of people from ConocoPhillips’ head office staff,
encompassing a variety of roles from Retail Services, Customer Support,
Regional Managers and Contracts & Investments, met up at a local site
in the Midlands to expand their knowledge of what goes on at the point
of delivery.
On a sunny day at Jet’s Rye Hill site on the busy A45 near Coventry, staff
gathered for a day ‘in the field’ under the watchful eye of Wincanton’s
head driver, Gary Walton, from Kingsbury terminal, to undergo the type
of training a ‘competent person’ undertakes when a tanker ‘turns up’.
When a new site joins the Jet network our delivery contractors perform
a full risk assessment of the site, together with undertaking the training
of competent persons to ensure they are perfectly placed to understand
the driver’s point of view, as well as what Jet demands of their staff in
terms of safety procedures.
The driver and competent person work as a team and check that
safeguards and precautions are in place before a delivery commences.
Having confirmed the order matches what has been brought to site on
the tanker, both check there is sufficient ullage or space in the tanks and
Therefore, we have drawn up a checklist to chat through with customers
when they place their order, or we will call them if the weather forecast
deems this necessary." The pre-delivery checklist asks customers to
consider the following factors:
Will the site have sufficient grit to allow for a safe delivery and will all
areas, including the driver’s immediate working area around his
vehicle, be sufficiently gritted
Will the site and working area be clear and ready for delivery, i.e. snow
cleared from delivery area and man lids and locks free of ice
Are nearby access roads clear of snow and ice and suitable for large
tankers to drive along
“Hopefully by engaging with customers, asking them to think about
the delivery process and be pro-active, notifying us if any issues arise
or weather conditions change, will ensure not only do Jet’s customers
get their fuel safely and on-time, but there is a wider benefit as the
public who visit Jet sites can also be sure of filling up, safely too!”
concluded Sam.
Perfect Delivery Demonstration
that the correct fuel from each of
the tankers’ pots goes into the
correct receiving tank.
Tanker position, manoeuvring, a
safe working area, fire
precautions, the safe placement
and management of hoses and
avoidance of spills are all also
crucial in ensuring safe deliveries.
Mistakes could not only be costly
but could endanger lives, which is
unacceptable and all the more
reason for a high level of
competency and competent persons on Jet sites.
Competent persons training is available to all sites in the Jet network. If
you would like to train, or refresh your current training for you and your
staff, speak to our Customer Support group when requesting your next
delivery or your Jet Regional Manager, so that training can be arranged
for your site.
Rye Hill
Filling
Station

Unannounced
Safety
Observations
At ConocoPhillips, the goal is to achieve zero injuries and
incidents while viewing the health and safety of our employees,
contractors, customers and neighbours equally. This is
particularly the case for our delivered service where our goal is to
make a delivery without a spill or incident every time. To
continue the focus on achieving zero incidents, a programme of
unannounced safety observations has been developed in
conjunction with each of the three transport contractors -
Suckling Transport, Wincanton and DHL.
The unannounced observations take place at delivery points and
consist of a member of the transport company’s staff observing
the actions taken by the driver in conducting his delivery. They
will check that all procedures are followed correctly and address
any unsafe practices that have the potential to lead to an
incident in the future.
Analysis from past incidents has shown that incidents happen
when procedures aren’t followed or steps are missed. Often this
has been happening for some time and the aim of these
observations is to capture any deviations from process and make
sure they are corrected before they lead to an incident.
This isn’t a process designed to catch people out, but ensure that
deliveries are carried out without incident and to the high
standards we all expect. Observations may also be recorded if
someone assisting in a delivery is not following the agreed
procedures, e.g. a competent person walking off whilst a delivery
is taking place. These observations will be passed back to the site
so they too can make sure they are operating safely. It is also a
good opportunity to praise good work and this is fed back as well
when a delivery has taken place to the highest standards.
Mick Smith, ConocoPhillips Contract Manager, Suckling Transport,
says: “One of the added benefits of observing deliveries is
meeting the site management and staff. I always show my ID,
introduce myself and explain the purpose of my visit and it’s a
great way of getting to know the people and discussing any
issues there may be. The drivers are not aware I will be present,
although there may be an initial element of surprise on their
part. They understand through safety talks the purpose and
benefits of these observations.”
Sales
Support...
it’s sorted!
Anne Day, Sales Support Supervisor reports...
Four months have passed since the launch of our new customer
database and we have had time to reflect on how this new
method of managing our customer relationship is working.
Customer Support, together with Retail and Credit, are users of
the database which enables us to focus on the customer and be
consistent with information that is shared between these three
groups.
Our launch date was Tuesday, 8 June, when we were still
enjoying the early days of summer. We had completed months
of development, designing and testing the new system, and we
were anxious to start using the database because we had been
eagerly awaiting the benefits we knew it would bring. In
Customer Support, in particular, there was an air of anticipation
because of additional technological advances we had made to
link our call manager system into the customer database.
At 9am our first caller came through to us, the customer entered
his full account number, his call was answered by Sarah Pollard
and his customer record immediately appeared on her screen.
Sarah was able to see a number of additional details which
previously had not been readily available, such as a list of
existing orders, information on product availability and much,
much more.
How is it benefitting us
All our data is now held in one place, which has eliminated the
need for the same data to be entered in a number of different
places for use by different groups. Our Retail regional managers
have access to customer information on their mobile devices
and laptops, which is helping them when they visit existing and
prospective customers. In Customer Support, our phone
conversations with customers are changing because we have so
much more information at our fingertips and can now
immediately retrieve that information for customers. We
continually assess our customer service performance and look
for improvement opportunities.
How can customers help us
It would be great if all customers could key in their account
number when contacting Customer Support. This will make the
system as effective and efficient as possible and will avoid
unnecessary delays while we retrieve a customer record. By
linking to a customer record, we can ensure that queries are
logged against the relevant customer account and can easily be
retrieved for future reference or assigned to someone within
ConocoPhillips to follow up.
Many thanks to everyone for making this project so successful.
In partnership with our customers, we are confident that this
success will continue and reap many rewards and benefits for
everyone.
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etail
round-up
Reggie’s ready
Hammonds Group reaches £10k Guide Dog
sponsorship target
Hammonds, situated on Norwich Road, Halesworth, has praised local customers for helping reach an amazing fundraising
target of £10,000 to sponsor a guide dog. Hammonds Service Station is one of six sites across the whole of the Hammonds
group that took part in a group-wide fundraising initiative in aid of the popular charity, Guide Dogs.
Over the past two years, the garage has used a number of creative approaches to raise money; baking and selling cakes
and Christmas mince pies, prize draws and raffles, selling second-hand books and videos on-site, as well as asking
customers for donations for carrier bags.
The Hammonds family and staff chose to support Guide Dogs because of the premature loss of a much loved family pet
labrador, the breed used by the charity. After finding out how much it actually costs to train and support a guide dog,
the team was determined to raise as much money as possible for the worthy cause.
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“We operate at the heart of a fantastic, close-knit community and it’s important for us to find opportunities to make a positive difference,”
explained forecourt manager, Louise Hammond. “We have been overwhelmed by the support and generosity of our customers. One man heard
about our campaign while filling up with petrol and decided to donate a huge toy jaguar cat. By raffling it off, we managed to raise £100 in one
go!” Other Hammonds sites were involved in a sky dive, bacon roll days, soup days and donations in lieu of surplus computer equipment to raise
funds. Items have also been sold via eBay.
The guide dog, which Hammonds has named Reggie, will be allocated to a member of the local community, providing them with mobility and
freedom.
Top Gear ‘Jets’ into
Padstow
Famous for its beautiful coastline and
being the home of Rick Stein’s seafood
empire, Padstow now boasts another
tourist attraction – the Jet forecourt! The
forecourt was recently chosen as a
filming location for an episode of the
hugely popular TV show, Top Gear.
The show, which aired on Sunday, 18
July, featured the three presenters
facing yet another random challenge.
This time, they were tasked with
building their own motor homes and
driving them from Fleet Services on
the M3 to Cornwall.
A series of hilarious events unfolded as
they faced trying to keep their motor
homes intact in strong winds and having to change into wetsuits while
inside their vehicles! At the end of a long day, they then headed to the
Jet forecourt in Padstow to stock up for their next challenge – preparing
a three course dinner in their motor homes. Despite not being able to
buy their food of choice – steak – they did manage to get the
ingredients to cook up a feast back at the caravan site.
The BBC Top Gear production team contacted Jet Padstow’s forecourt
owner, Michael Trenouth, to secure the site as a filming location and
understandably he jumped at the opportunity.
Michael commented: “It was great fun having the presenters
and crew here on-site – lots of people in the area had heard
about the filming beforehand so we had quite a crowd on
the day. But, since then it’s become even more of a
talking point. It’s created a real buzz among our
customers, but even more bizarrely, lots of tourists
are coming into the forecourt simply to be able to
say that they’ve visited the ‘Top Gear Garage’!
It’s really put us on the map so we are
delighted that we had this opportunity
to take part.”

Working
together to
fuel success
David Watson, one of Jet’s Regional Managers, talks us through
‘the biggest Dealer deal in Jet’s history!’
“The Malthurst Group (MRH) has been a Jet customer since 2000.
MRH is the biggest group Retail Dealer in the country with
approximately 300 sites trading through many of the leading UK’s
fuel brands. By the end of 2009, Jet had over 20 MRH sites ‘onboard’
and as part of our policy of expansion of the Dealer
network, we were keen to further our relationship with MRH.
After a comprehensive tendering process, where we won a further
35 sites to be branded Jet, the job of bringing them on board has
taken up the majority of my time. My role historically covered Jet
sites in the East and East Anglia, which I still make time to look
after, but now my Sat-Nav is working overtime as I trek from
Southampton to Scotland and everywhere else, it seems, inbetween!
I think the reason our relationship with MRH has flourished is ‘we
do things the Jet way’ - both myself and the Retail team offer a
personal service, getting to know everyone in MRH from the
Directors and General Manager, to the field management team
and staff on every site. We interact with them and if they want
anything done we get it done, no fuss, no hassle; simple really!
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When a new site switches over to Jet I ensure everything is in
place and ‘on-brand’ from staff uniforms to Point of Sale, as
attention to detail really matters. Staff are fully briefed and I run
through all the procedures they will need in their day to day
operations. After a couple of weeks, we return to sign off the site
and ensure everyone is happy.
My role has changed considerably looking after MRH but it is very
rewarding and fulfilling, being mutually beneficial to see MRH
and the Jet Dealer network expand in such a dynamic way. My
‘worn out’ car may not be so keen, but I love it”, says David.
Jet is very keen to develop our business and relationships with
MRH by exploring any mutually beneficial opportunities that may
arise.
Black socks get yellow and blue kit!
Jet’s Lower Kilburn Garage has sponsored a Jet branded
football strip for the Spondon Dynamos Black Socks
Under 11s team. The forecourt has supported the team
for a number of years and this year was delighted to be
able to supply the new kit for the team. The boys are
very excited about the kit and optimistic that it will spur
them on to have a very successful season.
Pictured from left to right - Dean Morgan (manager of
team), Zach Yates, Freddie Mcado, Jack Morgan,
Cameron Dabell, David Barber, Andy Madeley (team
trainer), Sam Mellor, Jack Caldbeck, Jake Harris, Daniel
Madeley and Jake Hickton.

etail
round-up
‘Dig out, drop off, donate!
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14
Jet kicks off 2010 FIFA World Cup build-up by
encouraging customers to get ‘shirty’with them!
As World Cup fever
commenced earlier
this summer, 17
Jet filling stations
launched a football
shirt amnesty and
invited locals to play
their part and give
something back to the
people of South Africa,
the 2010 FIFA World
Cup host nation.
VSO UK director, Brian Rockliffe, commented: "We have been
overwhelmed by the generosity of everyone. VSO worked with
two of our South African partners, Far North and Children on the
Move, to make sure the shirts reached vulnerable children, many
of whom have lost parents to HIV and AIDS and live in poverty.
In celebration of the World Cup, VSO and Far North, a community
organisation in the Limpopo Province, brought together teams
from local villages for an inter-village football tournament on
3 July. Donated shirts were handed out to the hundreds of
children taking part.
‘Over 350 football shirts take
over Border Cars Forecourt’.
Jet’s national ‘Dig Out,
Drop Off, Donate’
initiative urged people to
delve deep into their
wardrobes and drawers
and donate any old,
unused and unwanted
football shirts to their local
Jet filling stations.
The shirts were donated to
VSO, the world’s leading
independent international development charity that works
through volunteers to fight poverty in developing countries. In
total, 1,053 shirts were donated to 17 Jet sites throughout the UK.
All of the shirts were packaged up and sent to South Africa to be
distributed to children and adults through VSO’s network of
volunteers and local projects.
Children on the Move distributed
shirts through sports coaching,
where education is
incorporated into fun lessons.
For many, these are likely to be
the first football shirts they
will have ever owned".

Help for Heroes ‘Vivaro Vault’
drives into
Kirkbymoorside
The UK’s only road-going Vauxhall ‘Vivaro Vault’ rolled into Kirkbymoorside
to collect £513 raised by Jet Dealer and Vauxhall Retailer, Ryedale Garages,
for Help for Heroes.
The specially customised Vauxhall Vivaro Sportive Double Cab 2.0 CDTi is swathed in Help for
Heroes livery and comes complete with Fort Knox-inspired graphics. The Vivaro was
commissioned by Vauxhall Motors, to undertake a two-week ‘Drive for Heroes’ tour of the UK to
collect funds raised by Vauxhall Retailers for Help for Heroes.
Steve Haw, General Sales Manager of Ryedale Garages, had the honour of depositing the
cheque in the Vivaro Vault and said: “We are very proud to be supporting Help for Heroes and
would like to thank all of our customers and staff for their generosity over the last few months.
We hope this will be the first of many cheques we can present to this worthy charity.”
Ryedale Garages is a family owned business which has been operating in the local
community since 1946. The company has been actively fundraising for Help for Heroes
through the sale of wristbands and by collecting donations at their Jet Fuel Station in Kirkbymoorside.
Drive for Heroes is just one of many fundraising activities Vauxhall has arranged for its two year support partnership with the charity,
which helps British servicemen and women who have been wounded in the service of their country.
CPNet Enhancements
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Earlier this year, CPNet underwent a whole new look and feel with
new graphics giving the site a fresh look. These visual changes have
been coupled with enhancements to its functionality.
In surveying and listening to user feedback, the over-riding comment
was that both Wholesale and Retail customers wanted to get at their
information fast - so we’ve added a ‘quick-picks’ box to enable users to
readily access their account information, prices and invoices, in just
one click. Also, important news items that could be crucial to
businesses were being hidden away amongst other information, so
this has been brought to the fore in a new ‘News Alerts’ area at the top
of the home page.
So log on and see the new look CPNet. Also, please consider whether
anyone else in your organisation may benefit from having access to:
• Online invoices, that can be easily downloaded into your own system
• Up-to-date volume lifting information
• Real time pricing updates
We continue to try to improve CPNet. If you have any feedback or
suggestions, please contact Janet Messenger on 01926 404107
or by email: janet.messenger@conocop hillips.com

Terminal
time
The future is brig
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16
At a time of low investment
and increasing asset sales
within the oil industry,
ConocoPhillips is ‘bucking
the trend’ with a multimillion
pound expansion at
the Bramhall Terminal.
Bramhall Terminal is a fuel service depot which is fed by pipeline
from Humber Refinery at Immingham. This is a very efficient
and environmentally friendly way of shipping product to its
storage tanks. Historically, petrol, diesel, kerosene and gas oil are
all supplied to customers out of Bramhall via three semiautomated
loading racks.
The scope of current works to further expand Bramhall’s
capacity and capabilities by upgrading existing racks and
adding a fourth rack started in the summer, following on from
the successful installation of an ethanol blending facility. This
was part of Government compliance and ConocoPhillips’
commitment to provide sustainable biofuels for the future.
speeding up the loading process and more importantly, making
the whole operation safer with less chance of mis-fills, spills and
human error at the loading rack.
Bramhall is already a busy depot, but only during certain times
when congestion between 05.00 and 08.30 creates a problem
for the terminal. It is envisaged that automation, coupled with
an increase in loading rig capacity, will provide faster, quicker
throughput and alleviate almost all of the congestion previously
found at the terminal. The new streamlined operation will mean
a steadier traffic flow in and out of
Bramhall Terminal.
CAD drawing of a new loading rack
This latest modernisation and improvement project will enable
increased volumes of product to be supplied into the UK inland
market. The project adds another loading rack, reconfigures the
existing racks and automates the fuel loading process.
Increased capacity, increased
efficiency, increased automation
Off-site fabrication
of the new racks
Work to add a fourth loading rack is well underway and due to
be completed by the end of Q1 2011. In addition to this new
rack, the whole of the loading process is being fully automated.
In the future, each driver will use a ‘smart-card’ which holds vital
information on the customer, their truck, its tank capacities and
the type and amount of fuel ordered and required; thus

ht at Bramhall
Safety on-site, especially on a project of this scale, is paramount.
As there will be a large number of contractors on-site during this
project, who may not be familiar with ConocoPhillips’ safe
working practices, the Terminal Team designed an initiative to
ensure that everyone on site maintains a high level of safety
awareness. Safety observations by terminal staff and contractors
are reviewed weekly, awarded points based on their significance
and, where necessary, changes are implemented. In recognition,
a small token of appreciation is being given each week to the
individual or teams involved together with a donation from
ConocoPhillips of £100, building up in a fund to give to the
workers’ chosen charity.
Pictured left to right:
Peter Lee - Terminal Manager, Simon Management
Keith Mason - Terminal Superintendent, Simon Management
Promenex Contractor
Paul Feasey - Terminal Operations Manager, ConocoPhillips
Matt Dearnley - Terminal Engineer, ConocoPhillips
Les Proud - BC&T Project Manager
This awareness of potential health and safety issues involving
everyone has already paid dividends with emphasis being placed
on near miss reporting in order to avoid serious incidents.
Already a pumping issue, with a faulty valve in an OPA section of
the terminal, was noticed by an external contractor and reported
before it could pose a problem and a water pipe, which was
unmarked on the original terminal plans provided by OPA when
ConocoPhillips took over the operation of Bramhall, was
unearthed and traced back to its source by a conscientious
contractor. It has subsequently been tapped and will be used to
wash down the racks due to its close proximity to them, meaning
there will be fewer hoses and pipes on the ground in the future
and fewer trip risks. As a result of this initiative, five months of
project work has taken place incident free.
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The existing loading racks
Safely does it
In planning such large scale works, one of the challenges facing
the Terminal Team is to keep the terminal running with the
minimum of disruption.
Therefore, whilst the civil works had to be undertaken on-site, as
much of the mechanical and electrical works to fabricate the
new loading rack will be undertaken off-site at the fabricator’s
yard by dedicated contractors. The new and refurbished racks
were designed and constructed in a modular way so they could
be lifted into place with as minimum disruption as possible in a
phased manner.
In conclusion
The benefits of this investment for customers using Bramhall are
clear-cut, as it will allow them to collect their fuel and get the
trucks through the depot and out to the marketplace more
quickly and safely.
ConocoPhillips’ terminal team consists of Paul Feasey, Contract
Owner, Chee Thoo, Project Manager and Matt Dearnley, Terminals
Engineer. The terminal is operated by Simon Management
Limited.

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Conference
feature
The Wholesale speakers
Entitled ‘yesterday, today, tomorrow - bringing it all together in
Budapest’ the business sessions looked at Jet’s heritage from its
roots, through decades of change, merger and evolution, into the
global company ConocoPhillips and the Jet brand is today.
Budapest’s unique history celebrates the bringing together of
Buda and Pest in 1873 and today it is a thriving modern city
offering visitors a feast of art, architecture and cultural
experiences - all in all, the ideal ‘backdrop’ to mirror the
conference theme.
In Touch ‘brings you’ a comprehensive look into what was said...
The global oil industry yesterday, today and
tomorrow
Barry Quinn, General Manager, European Marketing, presented
customers with a stimulating overview of how the oil industry has
Budapest 2010
This September brought the Jet
Wholesale customers and Jet Retail
Dealers to the Hungarian capital city for
their respective annual conferences.
Business direction and conduct
“Our work is never so urgent or important that we cannot take the
time to do it safely and in an environmentally responsible manner.”
That was the opening comment from Stefan Wulkan, Manager, UK &
Ireland Marketing, as he discussed the importance of continued
attention to Health, Safety and Environmental impact. He spoke about
the current activity of refining risk assessments and working together
with those customers, to whom ConocoPhillips delivers product, to
reduce risks for all parties concerned in the delivery process. To
paraphrase one of his comments: “Personal injury and spills benefit no
one, we do not want to see our customers, colleagues or community
being hurt as a result of doing business.” From a Retail perspective,
Stefan went into some specifics around risk assessments. Delivery
controls, together with Suresite audits, site defects, tank gauging and
overfill prevention, were amongst the many topics discussed.
Stefan then went on to talk about the strengths of the business and
that the business is on a path of growth and he re-affirmed
ConocoPhillips’ commitment to the long-term. Anchored around
three pillars, Customers, Colleagues and Community engagement, he
spoke of what the customers should expect from the organisation.
yesterday, t
evolved from ‘yesterday’ when access to future supplies was not an
issue for the major oil companies, to today where the economical and
logistical access to the earth’s reserves is a challenge in a both a
political and regulatory sense.
“ConocoPhillips”, Barry said, “ is without doubt a major player in the
market as an international, integrated global oil and gas company,
but the challenges faced in these current recessionary times are
multi-faceted.” Barry gave a broad perspective into the global fiscal
position, business improvement initiatives and future opportunities,
as well as regulatory and fuel specific mandates and also looked at
the world’s emerging markets.
The 2011 initiative is to focus on core assets with ongoing investment
to ensure continued growth and continuity of supply in the
downstream marketplace, bringing product through its brands to
consumers. “ConocoPhillips’ business model”, he summed up, “is
adaptable and ideally placed to ensure we all thrive into the future.”
Strong customer relationships have been, and will continue to be, core
to our success. In being a supplier of choice, we have a preference for
long term strong relationships and, as such, we seek win-win
solutions to opportunities and you should expect a positive mindset
and attitude from interacting with us. Strong relationships open up
opportunities for growth, for our customers and for ConocoPhillips.
Equally, he spoke about how internally the company will continue to
invest in its people/colleagues, to maintain a challenging and
rewarding work environment allowing for personal growth
benefitting the individuals and customers.
On community engagement, Stefan mentioned the many
community based projects customers are involved with and
encouraged them to take part in projects close to them personally. We
have many customers and colleagues committed to making a
difference to local communities and we support people who make a
personal commitment.
“This market offers challenges and many opportunities. Your success
is our success and I thank you for your business”, Stefan concluded.

Pete George
David Marriage
Talking Wholesale
ConocoPhillips’ Jet Branded Distributors and Resellers
were welcomed to the business session by their host,
Pete George, Marketing Manager, Wholesale. The
Wholesale business channel encompasses diverse
customers from Resellers, Branded Distributors and
Supermarkets, to LPG, Aviation and Marine customers,
with many operating in several market sectors.
Pete started the Wholesale session with an overview of
the current marketplace and touched upon the challenges facing the
industry today and the topics to be discussed such as HSE, Credit and
Finance, Product Specification Changes, Supply infrastructure and
continuity of supply in what Pete described as ‘challenging times’. He
concluded that ConocoPhillips’ plans for the future are extremely
positive for its Wholesale and Branded Distributors in the inland UK and
Ireland markets, especially considering the company’s strong refining
position.
A trader’s viewpoint
David Marriage, MOC (Hedge) Trader, gave a trader’s
viewpoint to his audience, following the theme of
yesterday, today, tomorrow.
Strong economic growth, industrialisation and a growing middle class
will drive energy demand in developing countries like China, India and
other non-developed world countries with a significant growth in
auto ownership. It is forecast that the Middle East and China together
will add one million barrels per day of gasoline demand”, said David.
What does it mean for you
Following the conference theme, David concluded: “Today, the
difficulty is simply getting the oil out of the ground and to market
efficiently. As for tomorrow, addressing the question ‘where is the flat
price of crude going’”, he continued, “probably up, but don’t bet your
house on my opinion! However, refining margins need to improve
and the market is plagued by large inventories of crude and products
which need to reduce. In the longer-term (five years or more) future
demand is expected to ‘challenge’ crude oil supply capability.”
The UK Marketplace
Tony Conway, Marketing Manager,
Strategy & Business Improvement and
Richard Plows, Strategy Manager,
looked at ‘Market-place dynamics’ in the
UK supply infrastructure.
In terms of demand, the UK market looks
“The UK refinery sector and products markets are fully
to have varied little over the past few
integrated into the EU oil market by law and are widely
decades from a position in 1979, where
integrated into the global market by the hidden hand
there were 18 refineries supplying 30
of economics, so it’s from this angle I’ll look at the oil
million tonnes of gasoline and diesel, to
markets. From 2004 until 2008, I like to refer to this
today where demand is 50 million tonnes
period as a ‘golden age of refining’, demand was high
of gasoline and diesel*.
oday, tomorrow...
Richard Plows
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19
and refining margins good. In the past, economic growth and good
refining margins pushed crude values up with China being a huge
growth area, followed by India and other ‘emerging’ countries. The
developing world continues to build refineries and their thirst for
product will dominate the market.
UK Refineries 1979
18 Refineries
26,480 Service Stations
30 million tonnes of
petrol, diesel and jet
Following the recession, which saw a significant ‘dip’ in demand and
values, the last 18 months have seen these factors bounce back to a
reasonable level. However, global refining capacity continues to
outpace demand and balancing global supply and demand is the
difficulty. Coupled with tighter specifications on sulphur content in
fuels, these are some of the reasons why there is pressure in the
refining sector and the reason why many are for sale or running at
reduced capacity.
Europe remains a net importer of distillates and an exporter of
gasoline. The opposite is true in the North American market where
gasoline demand is down 11%, primarily driven by renewables and
efficiencies.
* Source UKPIA

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UK Refineries 2009
9 Refineries
9,264 Service Stations
50 million tonnes of
petrol, diesel and jet
However, in the current
climate there are only nine
refineries to supply just
over 9,000 UK sites, as well
as the other products
required for transport and
industry. According to the
UK Government and
industry bodies, since the
1970s, low returns and
weak demand growth has
led to a lack of
discretionary investment
in the UK downstream
infrastructure.
Commissioned in 1969, Humber’s initial throughput was 86,000
barrels per day and with continuous investment over its 40 year
history, its throughput is now over 200,000 barrels per day of crude and
other feedstocks; in terms of visualising those barrels, that’s equivalent
to 20 million litres of petrol a day!
Crude arrives by
ship to the Tetney
Monobuoy, moored
two miles out to sea
at the mouth of the
Humber estuary. It is
then pumped onshore
to Immingham
to be refined. Once
‘processed’, product
leaves the refinery by
sea, pipeline, road and
rail.
Such excellent refining capability underpins strategic, stable, low-cost
continuity of supply into the UK market, producing approximately 14%
of all UK product requirements.
The Humber estuary
Most UK investment since
has been to comply with Continuous Investment
regulatory requirements,
Throughout the decades, new, efficient, more sophisticated processes
for example, HSE, fuel quality standards and petrol vapour recovery,
and infrastructure, together with expansion and investment, have
with a number of terminals closing due to the amount of investment
allowed Humber to stay at the forefront of its industry.
required to achieve compliance.
...bringing it all tog
Our ‘jewel in the crown’ - The
Humber Refinery
Darren Cunningham, Operations Manager,
Humber Refinery, spoke about one of
ConocoPhillips’ ‘key assets’ and why, when other
refineries are possibly an ‘endangered species’,
Humber Refinery is ‘best in class’ and here to
stay...
In 2004, the Immingham Combined Heat & Power Plant was brought
on-line. Operated as part of Humber Refinery, it provides steam and
power to two refineries and with its recent expansion, is the largest
combined heat and power plant in Europe. It is extremely efficient,
working at 70% thermal efficiency compared to others in the power
generation market which are running at approximately half of that
figure, as well as being very environmentally friendly.
“Humber Refinery is unique! It’s the only refinery
in the UK to produce petroleum coke and today is
the largest producer of premium grade coke in the world, and Europe’s
largest producer of anode grade coke. From the outset, Humber was
designed to produce petroleum coke. Coking converts low value
heavy oil into petroleum coke and more valuable light products.
Premium or Needle Coke is used to make graphite electrodes used in
electric arc steel making, which is a high value specialty product.
Regular or Anode Coke from Humber is used to make anode blocks for
the aluminium smelting industry.
Immingham Combined Heat & Power Plant

Humber is one of the most energy efficient and cleanest refineries in
the UK and has one of the best safety records in Europe. Shown
consistently by independent benchmarking to be one of the most
sophisticated and profitable refineries in Europe, and as one of the
premier refineries in ConocoPhillips’ global portfolio, we believe we
are best in class and here to stay.
Product quality
The final speaker at the Wholesale presentation was Paul Whitesmith,
Product Quality Manager, whose presentation on the ever increasing
legislative impact on the specification of fuels sold by Jet’s Authorised
Distributors and Resellers was ‘close to the hearts’ of the assembled
delegates. Paul said “Past achievements have been primarily targeted
at reducing the harmful effects on human health and the environment.
These measures included the removal of lead from petrol and the
reduction in sulphur from most grades of petroleum products.”
These reductions have been achieved at very significant cost to the
refining industry both in terms of many years of high capital
investment and through ongoing running costs.
There are three main reasons for the ongoing changes and
improvements in fuel quality and vehicle technology:
• Emissions reduction: Reducing harmful effects on human health and
In order to meet future emissions targets vehicles will need to operate
environment
at maximum efficiency over longer timescales. Additives are required
• Carbon Intensity: Lowering greenhouse gas emissions to help limit
to achieve all these aims. There will also be a place for niche fuels in
Paul Whitesmith
global climate change
this new legislative age.
• Energy Independence: Reducing dependence on oil producing
regions and improving national balance of payments
ther in Budapest
RTFO, RED, FQD...what does it all mean
The industry is currently working to various EU/UK Specific
Regulations, the main focus being the Renewable Transport Fuel
Obligation (RTFO). However, the RTFO will be superseded early 2011
by two new key pieces of legislation... the Renewable Energy Directive
(RED) and the Fuel Quality Directive (FQD). Motor Industry specific
legislation has also been put in place.
The Renewable Energy Directive (RED)
• Covers both transport fuels and power generation
• 20% of Europe’s energy to come from renewable sources by 2020
• Each member state has their own individual targets, the UK target is
15% from renewable sources overall and includes 10% for UK
transport by 2020
• Introduces more stringent carbon and sustainability targets for the
biofuels used
• Minimum Green House Gas (GHG) reduction targets for biofuels -
35% initially, increasing to 50% from 2017
which mandates a 6% ‘well to wheels’ GHG reduction from 2010
levels by 2020 for fossil fuel suppliers. It also introduces an increase in
ethanol content of petrol to 10%. It allows up to 7% FAME (Fatty Acid
Methyl Esters) but there is no limit on advanced biodiesel blends.
It also introduces other fuel quality parameters:
• Off-road gas oil sulphur levels reduced from 1,000 ppm to 10 ppm
by 1 January 2011
• Reduction in diesel polycyclic aromatic hydrocarbons (PAH) from
11% to 8%
The Motor Industry does not escape the new targets as they have
been set their own stringent CO2 requirements for fleet average
emissions in the Light Duty Vehicle CO2 Regulations
• 130 g/km by 2015
• 95 g/km by 2020
These levels are currently at around 140 g/km
There will be penalties imposed for not meeting these stringent
targets. Electric vehicles, hybrid technology and engine down-sizing
with high output petrol engines all contributing to achieving these
requirements.
The impact
The impact on fuels is wide ranging, the most obvious being the
increased use of biofuels, whilst the second, but more immediate
impact, is the introduction of 10 parts per million sulphur gas oil for
off-road use.
This in itself introduces issues with cross contamination and
customers need to be extra vigilant to keep to specification. It is also
important to regularly check filters and monitor equipment for
possible fuel seal leaks.
Gas oil and kerosene for heating purposes will almost certainly be
targeted for sulphur reduction as will both aviation kerosene and
marine fuels.
Many questions and answers followed as the impact of the changes
in the industry and, more specifically the day-to-day management of
specific fuels, were raised.
continued overleaf - Jet and the Retail Market...
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The Fuel Quality Directive (FQD) is a very complex piece of legislation

Jet and the Retail Market
The assembled Jet Retail Dealers were welcomed by Patrick Hudson,
Marketing Manager, Retail, who outlined the developments and
challenges facing the Dealers since the last Dealer Conference three
years ago in South Africa.
Patrick outlined Jet’s position in the Retail market versus its
competitors and discussed the different market segments within
this market. Hypermarkets are now the biggest sector by market
share, followed by the Dealer sector, with the Oil Company company
operated sites sector remaining the smallest segment and likely to
continue to shrink as Oil Companies continue to dispose of their
The Retial speakers
Non-fuels support
Ken Johnson, Retail Services Supervisor,
tells us about his plans to help support Jet’s
Retail Dealer network.
“What is the role of Retail non-fuels
support
Answer - to support the Dealer and
promote and protect the brand.
Our core business is selling refined
products, from the best refinery in the country, to our retail
customers through the Jet brand - that is what we believe we
are good at. However, we recognise that with a brand there are
non fuels areas that we need to service and fulfil.
What does Jet non-fuels support mean Why do we do it The
support can be split into two areas. The first is all about brand
awareness and helping to attract customers to Jet sites by
making sure as many people as possible know about the Jet
offer. The second is to provide the necessary tools to aid dealers
in providing the best possible offering to the end user. This could
be in the form of pump maintenance, credit card services and a
lubes brand, to name but a few.
It is important that what we do offer is delivered properly and
safely through ourselves and our contractors.
Ken Johnson
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company owned sites. Only 29 new sites were built last year and 18
of these were by hypermarkets; the Dealer sector has seen the
majority of recent site closures and its throughputs per site are below
those of the hypers and co-ops. Jet’s average site throughputs are a
third higher than the dealer average making it a strong competitor
in this segment. Patrick said that there were potentially very exciting
opportunities for Jet with some of its nearest competitors in the
sector recently announcing that their retail operations are
potentially up for sale. We are very keen to continue growing by
pursuing any opportunities that come our way to grow our dealer
business.
Generally there is weak demand reflecting economic conditions and,
without doubt, value and service are key to retaining sales. There are
very few major initiatives taking place in market at the moment and
premium fuel sales continue to decrease despite the introduction of
these by many of our competitors. The ‘change to diesel’ has been
steady at about 40/60 for a few years but is now accelerating and
best estimates are that by 2014 it will be 50/50. Last year, more
diesel cars were sold than petrol ones. “Have you got enough diesel
pumps” Patrick asked. “Another fast moving area is technology
where unmanned sites, electronic pump gauging and sophisticated
point of sale systems are part of the retail fabric. Add to this the
increasing legislative burden government is putting on our industry
and rightly, an increased focus on safety, then there is plenty to
occupy us into tomorrow!
I believe it’s all about people, employees and customers alike; their
development, the right culture, the right skills and giving everyone
the opportunities to succeed. This will protect, re-enforce and
develop Jet’s heritage and brand values”.
To understand what we need to deliver, we ask an independent
company to undertake market research on our brand on a
regular basis. Our strengths (local, friendly and approachable)
and weakness (we are not on motorways) of the brand and how
we compare to the competition, helps define our support
strategies and where we should be positioned in the market.
Brand audits such as these give us opportunities to improve how
we do things. PR and promotions focus on the local community
and site service and standards are important in helping us sell
the Jet offer. We then need to continue in our efforts to
encourage those people to return by ensuring a good experience
every time they visit a Jet site and we need to remember there’s
no point in promoting all that’s good with Jet if we fail on site
service and standards.
Brand research tells us we have an ‘industry-leading’ conversion
rate from customers who actually use Jet, to those who say they
prefer to use Jet.
This year’s National Merlin 2 for 1 entry into the UK’s top
attractions promotion was a resounding success with over
63,000 redemptions to date. Feedback also suggests we have
now got the Point of Sale (POS) right - visually strong and a
great compliment to our branding offer.
The re-launched JetMax lubes package has been a great success
story, with the new image well received. Help from dealers has
been fantastic to get the product on the shelves and since launch
we have grown sales to over 100,000 litres.

It’s our aim to continue to grow Jet relationships to leverage the
Global strength of ConocoPhillips, coupled with Dealers’ local
expertise and experience, to expand the highly successful and
sustainable Jet Retail network. We recognise what Dealers bring to
the table: a wealth of knowledge, expertise and commitment about
the local marketplace.
Let’s all work towards raising the levels of site service and standards
by not only doing the basics well but by going that extra mile to
make sure every customer visit to a Jet site is a good one”, said Ken.
...and last but not least
Following on from ‘Price Power’, when Jet undercut the
supermarkets by 1ppl, Jet then ran the ‘No One locally Lower
Guaranteed’ offer to reinforce the Jet pricing position. Remember
the pricing parrots attached to your pole signs They did have a life
of their own with many flying off in high winds!
Perhaps one, if not the, area of most change on the forecourt over
the last 15 years has been the shop offer. Jet developed the first
shop franchise offered to dealers – the Jiffy Shop and went on to
introduce the new generation stores concept with 1,600 sq. ft. of
selling space, on-site bakeries, off licences plus fresh produce and
don’t forget ‘Slush Puppy machines’.
Geoff Patching
The past, present and future of a Jet site, from
Geoff Patching, Sales Manager Retail
“What are the components that make
a Jet site…
Brand is a major factor – look at how it’s
changed over the years, although based on
evolution rather than revolution. Jet has been first with a few
industry changes; we were the first Oil Company to put up a sign in
the UK to advertise our prices!
The fuels supplied – in the past we have had leaded fuels, then
unleaded and today bio blends with varying percentages on non
hydrocarbons added to both petrol and diesel …product
differentiation is again a focus for the industry.
Technology - manual everything to start with, i.e. attended service,
mechanical pumps, casio tills were state of the art, no credit cards so
the majority of people paid with CASH! (Remember that). Today our
forecourt pumps, POS and back office systems are totally
unrecognisable from the hardware of the 50/60s. Manual petrol dips
taken in the rain, giving quite literally manually produced wet stock
reconciliations. No bar codes, no CCTV, no ANPR...the list goes on!
And so the brand developed into the European brand we see today
with curved Jet heads on the pole sign, Jet canopy pods and
latterly, the introduction of digital pole signs and one common Jet
image across Europe.
Technology and the future
Outside payment terminals, contactless credit/debit card
acceptance, driver controlled deliveries with no need for a
competent person on-site, constant changes in product
specification and legislation, additives, bio-fuels... the list is mindboggling
and endless, but rest assured we will draw upon the
experience from the last 50 years to enable us to be pro-active in
ensuring we lead the way for the next 50!
Jet’s new 2011 image rollout...
Whatever happens in the market, whatever challenges arise, we
will always work with our customers to overcome them. We have
one of best Refineries in Europe, the longest dealer heritage of any
of the oil companies in the UK and, in my opinion, the best people.
One thing’s for sure, whatever the ‘bricks and mortar’ of our offer
are, with Dealer staff and our staff willing to go the extra mile, we
together will always give Jet its unique ‘personality’ that
differentiates us from the faceless major brands.
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Non fuels, a crucial part of the forecourt offer today – in the 50s there
were no convenience stores, sites offered servicing/repair of cars and
whilst still important to many sites, who would have thought that
the local filling station of the 50s would become the corner shop and
much more in the 80/90s and beyond.
By doing this hopefully we can hopefully
remain…’Everyone’s cup of tea!’
What gives a site its ‘x-factor’ What is it It’s the people, your
people, our people. Jet people, the dealers, retailers and sales
assistants, make up the most essential part of any Jet site – we give
you the brand, you add the personality.
Looking back through the archives I noticed that the first Dealer
Council meeting was on 5th November 1981 – I wonder if there were
any Dealers plotting to blow up Conoco head office in Blackfriars
The Dealer Council is still valued by Jet and thriving today.
Pricing and promotions have always been a major factor in Jet’s
history. Jet has used forecourt offers plus incentives to try and win
customers and generate loyal regular and repeat buyers - who can
forget Green Shield stamps and Jet’s own JetCash and the later Smile
promotions

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Wholesale
news
Stoddards use old fashioned ‘Cheadle’
negotiation skills to renew Jet contract
In 1965, Ronnie Biggs escaped from
prison and fled to Brazil, the 70mph
speed limit was introduced onto
Britain's roads, Winston Churchill died
and Stoddards began to sell bulk fuels!
Stoddards began life in 1926 when its
founder, Percy Stoddard, managed to
persuade his parents to finance a truck
to replace his horse and cart for coal
deliveries. Percy’s coal business thrived
and in 1941, at the height of the war,
he moved it to Cheadle, buying a
garage on the site where Stoddards still stands today. However,
wartime was tough and coal was heavily rationed so Percy, always
quick to adapt, branched out into logs and agricultural contracting.
The business prospered and by 1948, Stoddards had diversified into
haulage and Percy’s sons, Brian and Malcolm, were involved driving
tipper trucks from local quarries into major cities to help with the rebuilding
effort after the war. In 1965, Jet Sales Representative, Arthur
Leke, mentioned to Brian Stoddard that Jet was looking for an
Authorised Distributor in the area and a deal was agreed on a
handshake.
Having enjoyed
working with
Jet for over 25
years, TateOil
have recently
signed as a Jet
Distributor.
“We welcomed the opportunity to further our
relationship with Jet and are proud to be associated with a progressive
and forward thinking company”, George Tate commented.
In anticipation of their busiest year yet, TateOil have secured a number
of new delivery vehicles, all carrying the Jet branding and livery.
The Solway Fisher is part of the James Fisher
Everard fleet serving a global business. James
Fisher Everard has worked with ConocoPhillips
for over a quarter of a century, transporting
fuels by sea to various locations around the UK.
Whilst James Fisher Everard does operate on
the spot market, UK network requirements are
managed by contract of afreightment, moving
over one million tonnes of product annually in
support of ConocoPhillips Inland Marketing.
From ConocoPhillips’ perspective, it is vitally important to deal with
contractors whose focus on quality and safety is equal to ours and, as such,
we are delighted that the Solway Fisher has won the league table of
Quality and Safety Performance. The Quality Cup is awarded half yearly to
the leading vessel, with points awarded against an array of measurement
criteria. In addition to proudly displaying the cup on board, the half yearly
winners are credited with the sum of £250 to the welfare fund of the
The 2010 deal took a big more negotiation as the picture shows!... but
ConocoPhillips are delighted that Stoddards (who now operate a
mixed fleet of five vehicles delivering 11million litres of fuel a year to
domestic, agricultural and commercial customers) have signed to be
a Jet Authorised Distributor for a further five years, meaning that in
2015 we will be able to celebrate 50 years of partnership between
the two companies.
Commenting on the new agreement, Judith Stoddard, who took over
the running of the business with her brother Peter and her cousin
Paul Stoddard, from Brian in 1996, said "We’re happy to be re-signing
for a further five years given the current climate. JET have always
been adaptable whilst providing back up support when needed,
ensuring we can provide our customers with the continuity they
expect in today’s rapidly changing society. We look forward to our
Golden Jubilee celebration!"
The deal was concluded with a celebration dinner attended by Judith,
Peter and Paul Stoddard, as well as Pete George, Marketing Manager
for Wholesale together with Guy Pulham, Regional Manager for the
North West and West Midlands, who concluded the deal with Judith.
In a happy coincidence, Guy was born in 1965!
TateOil fly the colours
Furthering the on-site branding at TateOil’s Otley Headquarters, the
company has adopted the Jet logo’s yellow background as part of its
own corporate colours and
now flies an eye-catching
flag proudly outside their
offices. As well as developing
the company’s brand image
and identity, stationery and
promotional material also
carry the readily identifiable
colours... this even extends
to the website at
www.tateoil.co.uk
Solway Fisher seizes victory on the seas
vessel which the crew themselves decide how to spend and the year end
winners will receive £500.
On a recent visit of his vessel to Immingham, Captain Dennis Smith, of the
Solway Fisher, was presented with the Quality Cup by Fleet Director, Arthur
Todd, in recognition of his vessel having delivered the
best Quality and Safety Performance in the
tankships fleet during the first half of 2010.
Mr Todd recognised that success in safety is a team
effort and said: “Our crew have shown considerable
interest in this award which is intended to
recognise the achievements of those who assist in
delivering and maintaining high quality and
safety performance in operating our vessels.”
The contract is managed by the Operations team
based in Warwick, led by Sara Runciman, Operations Manager, Supply.

Ziggy and Zaggy
‘Musical in a Day’ Workshops
Following on from the success of the workshops in 2009, five more workshops took place
this year in Hampshire, Cornwall, Ayrshire, Lincolnshire and Wakefield. School children
learned valuable lessons in staying safe on the roads, thanks to the partnership between
Jet and music education charity, Armonico Consort. The potentially lifesaving messages
were delivered to pupils aged 8-11 at Bordon Junior School, Penryn Junior School, Loudoun
Montgomery Primary School, All Saints Primary School and Normanton Common Primary School,
through a specially designed one-day music and drama workshop.
Children were assigned roles and encouraged to work together to learn bespoke scripts and songs during Armonico Consort’s ‘Musical in a Day’
workshop. The songs were based around The Jet School Run Code, an initiative designed to safeguard children as they arrive and leave school.
Road safety
feature
‘The Jet School Run Code
in action!...
As well as inspiring children to think about road safety in general, the workshops were also designed with
a view to encouraging pupils to ‘educate’ their parents and the children were given ‘goody bags’ to take
home. The Jet School Run Code was launched in conjunction with Brake, the road safety charity, after
research by the fuel brand revealed that over half of parents questioned admitted to breaking basic
driving rules on the school run, including speeding, dangerous parking and stopping in unsafe places to
drop children off. Consisting of important do’s and don’ts and other road safety guidelines for parents, The
Jet School Run Code was developed with the aim of eliminating such behaviour.
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Four more workshops are scheduled to take place at the end of November during Road Safety Week, an initiative by Brake, the road safety
charity. The theme for Road Safety Week this year is ‘KIDS SAY SLOW DOWN’.
Jet backs national march for road safety to
stop speeding drivers and save lives
135,000 children from 677 schools across the UK
marched from their school gates at 10am on
Wednesday, 16 June in an attempt to stop
speeding drivers and break a world record for
the largest ‘walking bus’.
The children were taking part in the Giant
Walking Bus, an initiative coordinated by
Brake, the road safety charity and sponsored
by Jet. The event aimed to raise awareness
about the appalling number of children
killed and hurt on foot by fast traffic and to
raise funds for the charity’s work
supporting families bereaved and injured
by road crashes. Shockingly, between five and six children are killed
or seriously injured while walking every day on UK roads. A survey
by Brake of nearly 1,500 parents across the UK found that over half
(53%) said the road where they lived was plagued by speeding
drivers. Nearly three in four (72%) said they needed a 20mph limit
outside their home, while only a further 3% said they already had
one. 20mph zones are normal in many residential areas in Europe
but much rarer here despite proof that they
radically reduce child casualties.
More than 135,000 children around the UK
simultaneously took part in the event,
aimed to encourage drivers to slow down
to 20mph or lower in built up areas. The
event broke the current record of 119,697
children, set by Brake in 2009, and raised
more than £70,000 for Brake’s support
services, including its helpline for
bereaved and injured families.
Brake is calling on Local Authorities to
tackle child deaths and injuries on our
roads, including funding 20mph safety
zones around every school and residential area.

Our people
out ‘n’ about
Long Service Awards
Congratulations to the following employees who, during the second half of 2010, will have achieved these long service
landmarks in their careers:
40 YEARS -
Pete George,
Marketing
Manager,
Wholesale
30 YEARS -
Heather Russell,
Reconciliation
Admin
30 YEARS -
Cheryl Huggins,
Supervisor
EMEA SAP Sales
& Distribution
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25 YEARS -
Tony Conway,
Manager, Strategy &
Business Improvement
15 YEARS -
Paresh Chauhan,
Web Analyst
20 YEARS -
Dave Watson,
Regional Manager,
Retail
20 YEARS -
Richard Plows,
Strategy Manager
5 YEARS -
John Banholzer,
Retail Pricing
Analyst
15 YEARS -
Sandra Douglas,
IT Business Partner
Analyst
5 YEARS -
Naomi Donoghue,
Operations
Supervisor
Immingham
What do I do when the
Lee McCloskey and Paul Turner, based at ConocoPhillips’ Warwick
office, both personify the phrase ‘and now for something
completely different’ when their day job is done. Both serve their
local neighbourhoods as they embark on their other roles in the
community. Lee is a Special Police Constable and Paul is a Crew
Manager for Warwickshire Fire & Rescue Service - or is it that they
both just like the chance their job at ConocoPhillips doesn’t give
them - dressing up in uniform
Lee McCloskey spends his days as a Business Assurance Analyst at
ConocoPhillips, but on certain nights and evenings he treads the
beat as a Special Constable for Warwickshire Police. Lee says, “As
Special Constables, we work voluntarily, but are fully trained police
officers, with identical powers to that of our full time colleagues,
and carry a full warrant card. We simply let the station we are based
at know what hours we want to work and they roster us on shift
accordingly. A lot of what we do is basically neighbourhood
policing, working in the local community, which is very fulfilling.
The police force invests in our training. Initially there is a three
month training period and on top of that there are obligatory
refresher courses and we keep up to date with other aspects of the
job such as specific policing legislation, first aid or safety training.
There are plenty of possibilities to expand your skills.
fulfilling as there is never a dull moment. We deal with anything
that comes in over the radio; variety truly is the spice of life.
I love the fact that every day is different as you face new
challenges and opportunities. It certainly puts things
in perspective as it’s very easy to sit back and be
critical of the police but as you get involved
personally you see things ‘from the other side of
the fence’. I think I now have a more rounded view
of life having spent time in the police force.
I started as a ‘Special’, initially
for a trial period to see if I
liked it, and three and a half
years later I’m still really
enjoying it. The feeling of
camaraderie and team
spirit is one of the main
things that keeps you
going and helping old
ladies cross the
street, of course!”
concludes Lee.
I like to work on Friday and Saturday evenings, dealing with all sorts
of problems that may occur. I find busy weekend shifts the most

EDT isFAB!
During 2010, ConocoPhillips has taken positive steps to support
students in studying STEM subjects (these are Science, Technology,
Engineering and Mathematics). This follows government research
which has shown decreased levels of students studying in these
subjects and therefore the talent pool available to employers is
also showing a decline. Within UK & Ireland Marketing (UKIM),
four employees (David Hoy, Anne Day, Morag Millington, Janet
Messenger and Sue Pattison) participate in the Steering
Committee, which is setting our vision and applicability for the
marketing organisation.
England
Claim Trophy
The benefits to ConocoPhillips and UKIM in particular, are
providing a development opportunity for existing members of
staff by participating in events such as Celebration and
Assessment Days, through to identifying projects for students and
at the same time ensuring that the ConocoPhillips name and
brand is highlighted to potential employees of the future.
Employees have been able to hone their skills in mentoring and
personal leadership by representing the company as an
ambassador through to the assessment of candidates, which
supports skills required in our recruitment and appraisal processes.
We look forward to developing these relationships further into
2011 and those interested in participating should contact one of
the steering committee members or their supervisor.
New starter
ConocoPhillips is pleased to welcome Nathan
Stockwood who has accepted a permanent position in
Customer Support, Immingham, as a Sales Support
Administrator. Welcome on board to Nathan and we
wish him every success in his career with UK & Ireland
Marketing.
The England team recently found success on the road. No, they
didn’t win away at Montenegro; Suckling Transport delivers fuel to
Jet sites across the South of England. In the summer of 2009 the
Company launched its 1mKm Challenge. The 163 drivers
employed by Suckling Transport formed local and international
teams to try to complete one million kilometres without incurring
a road accident, personal injury, spillage or crossover.
The England team recently completed the task and raised £1,000
for their chosen
charity, CLIC Sargent.
Team captain, Dave
Razey, who works on
the ConocoPhillips
contract at Coryton,
collected the
trophy and team
members also
received specially
commissioned
key rings.
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‘day-job’ is done...
Paul Turner is an Operations Coordinator in the busy Warwick
Customer Support group. In his spare time he also works within
the retained duty system at his nearby Fire Station in Atherstone,
which is an identical job to a full time fire-fighter, the only
difference being his role encompasses evening and weekend
cover.
Paul gives us more detail: “I live near to my local fire station
and I get a great sense of satisfaction and pride fulfilling such
an important role within my local, and the wider
community. My job as a fire-fighter fits nicely
around my day job, social and family
commitments. I basically provide fire
cover outside of my commitment to
ConocoPhillips, allowing me to
provide evening and weekend
cover whilst being at home or
within close proximity of the
fire station.
We have two fire trucks
based at Atherstone, one
of which is manned around
the clock by full-time crews and
the second which is also manned in
principle 24/7 by retained staff
such as me. So, depending on the type of emergency, either or
both units can be called into action throughout the day or night. It
takes a minimum of four crew members for an appliance to be
operationally available. As a Crew Manager, I’m in charge of the
appliance along with a driver and two other crew members
trained to wear BA (Breathing Apparatus).
So we are available to attend as many incidents as possible, it is
important that within the retained duty system we are as multifaceted
and flexible as possible. The more first-aiders and drivers
we have the better. As such, I have recently completed and passed
my HGV2 and EFAD (Emergency Fire Appliance Driving) courses,
which means I am now response trained and available to drive to
operational incidents.
The job is without doubt a serious business and we deal with some
‘unpleasant’ situations ranging from house fires, road traffic
collisions and chemical spills to rescuing a cow from a river. Each
‘job’ is different and you never know exactly what challenges you
may face. It is amazing how adrenalin assists me when dealing
with something that would ordinarily be difficult to complete.
Finally, yes, in answer to the question everyone asks me, in true
Fireman Sam fashion, I have been called to attempt a rescue of a
cat from a tree in a school playground!”

Customers
out ‘n’ about
Customer Sponsorship
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Mont Buet Climb
Sunil and Balraj Tandon of the Park Garage Group climbed Mont Buet in September for ‘The Friends of Baale
Mane Gopalapura’ charity.
The Baale Mane (Baale Mane means ‘Girls home’) at Gopalapura is a home for around 50 girls between the
ages of six and 16 situated on the outskirts of the city of Bangalore, India. Founded in 2001 by Paraspara Trust,
an NGO ( non-governmental organisation ) dedicated to the eradication of the child labour system, and now
owned by The Baale Trust, it provides shelter and a loving home for girl children.
The girls are either orphans, have a single parent who is unable to care for them or have lost contact with their
parents. Most of the girls have been rescued from domestic service, some have been found homeless in the
streets by volunteers and others have been given shelter having been arrested by the police when living on
the streets.
Screwball
Rally...
Dan Parr from Mike Hill Graphics, along with two
friends, undertook a charity car rally across Europe to
raise money for the male cancer research charity,
Everyman. The car had to be an old banger (worth
under £750) which could get up and down the Alps
twice and go for about 2,000 miles without conking
out. Everyman was launched with two aims, to break
the taboos surrounding prostate and testicular
cancer and raise awareness of them amongst men
and women. They aim to raise funds so that the
Everyman scientists can continually carry out vital
research, improving the outlook for every man - and
so cross out testicular and prostate cancer.

John O’Groats to
Lands End Challenge
The Tesco Commercial Directors committed to take on a huge challenge in order to
raise over £250,000 for the Tesco Charity of the Year, CLIC Sargent. Having trained
hard, they completed the cycle ride from John O’Groats to Lands End in 56 hours, 11
minutes, by cycling 24 hours a day in relay format and covered 980 miles.
CLIC Sargent is a charity that focuses on caring for children and young people with
cancer. It provides support, both for the children themselves and, critically, also for
their families.
and from Lands End to John O’Groats...
Peak performance
Neal Pearson of Peak Oils completed the cycle ride from Lands End to John O’Groats in seven and a
half days and covered 874 miles. Neil commented: “I think that I underestimated how hard it was
going to be, some days spending 13 hours in the saddle. Unfortunately, the weather wasn't with us
and on the first day we were battling against such severe winds that we were only cycling at four
mph on the flat when we should have been averaging 15 mph. Day two we reached the highest
point of the challenge over 500m above sea level, by which point everything was hurting and the
rain was relentless. The guys I was cycling with were absolutely fantastic and it was their support
and sing-a-longs which helped the miles go by a little less painfully.”
The group, as a whole, has raised £90,000 for the Wooden Spoon Society who help
disadvantaged children and young people throughout the UK and there is still some sponsorship
to come in. Neil personally raised £4,600 to date and really appreciated the support from
everyone who sponsored him. He feels an enormous sense of achievement for completing the
challenge but he hasn’t quite recovered enough to get back on the saddle just yet!
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South Downs Epic
Mike Garner of Hampshire based dealer, Woolmer Service
Station, recently took part in the South Downs Epic, a 70km
Enduro cycle ride, completing the course in six hours, nine
minutes and 35 seconds. Mike chose the Motor Neurone Disease
Association (MND) to receive his sponsorship donation from
ConocoPhillips after a friend was diagnosed with MND. MND is a
progressive neurodegenerative disease that attacks the upper
and lower motor neurones. Degeneration of the motor neurones
leads to weakness and wasting of muscles, causing increasing
loss of mobility in the limbs, and difficulties with speech,
swallowing and breathing.
BUPA Great
Manchester Run
Karen Wood of Cheshire Gas completed the
BUPA Great Manchester Run in May in aid
of the Meningitis Research Foundation.
Karen successfully ran all the way in 72
minutes, without stopping, and she was
really thrilled about this because she has
never run before and raised £1,292.00.
MRF funds research to prevent
meningitis and septicaemia and
improve survival rates and outcomes.
They promote education and awareness
to reduce death and disability and give
support to people affected.

Our people
all in a good
cause
Patrick Hudson, Jet’s Marketing Manager, Retail,
together with his twin brother Ed and their
respective teenage sons, George and Charlie, made it
to the top of Mount Kilimanjaro at around 7.00am on
14 August, after seven days of climbing, culminating
with an overnight scramble to the summit at
5,895 metres (circa 20,000ft and the highest point
in Africa and the world’s highest freestanding
mountain). The temperature at the summit was below
minus 10 degrees centigrade and they were guided by
some incredibly capable and patient Tanzanian guides
and the support of a great team of fellow climbers, all in
different states of mental and physical meltdown!
Patrick commented “I had previously climbed
Kilimanjaro in 2004 with my eldest son but this time
Kilimanjaro
conquered
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I found it an
almost unbearably
tough climb, both physically and
mentally. I finally reached the top
40 minutes behind my son and my
mind kept asking me why I wanted
to go through the agony all over
again!” As a result of the sponsorship
as much as anything else, Patrick
resisted the constant temptation to
give up.
ConocoPhillips sponsored Patrick in aid
of ActOne ArtsBase, a disabled dance
group.
Weak at
the Knees
Jo Barlow, Jet’s Brand Coordinator, completed the 26 mile BRMB Walkathon in June,
together with her two nieces whose father had a severe stroke two years ago. The initial
prognosis was very poor but, despite all the odds, he has made a phenomenal recovery,
learning to walk and talk again.
The Stroke Association has proved to be valuable, helping with the recovery, through
advice, knowledge and specialist therapy. His strength and determination has made
them all so proud and they wanted to try and give a little bit back to those that have
helped him, so Jo nominated The Stroke Association for part of the sponsorship.
The remaining sponsorship money that the team collected went towards BRMB's
nominated charity, the Queen Elizabeth Hospital in Birmingham, helping military
patients and their families on their road to recovery.
Three Peaks Challenge
In July, a group of 21 staff from UK and Ireland Marketing took part in the 'Three Peaks Challenge', a bid to climb
the highest mountains in Scotland, England and Wales over a weekend. The climb was in aid of Action Medical
Research, a children’s charity that has been funding medical breakthroughs for almost 60 years and played a
vital role in the development of the UK polio vaccine. Today the charity is dedicated to improving the health of babies and children. The three
teams, ‘Jet Propelled’, ‘Are We There Jet’ and ‘Jet Setters’, each comprising five climbers and two driver/support personnel, completed the
challenge in just over 24 hours, but were hampered by a combination of traffic for the Scottish Open Golf at Loch Lomond and some of the
poorest ‘summer’ weather that the mountains could throw at them.

Memory Walk 2010
Lorraine Briggs, Sales Support Coordinator, took part in the
Memory Walk in Charlecote Park, Wellesbourne in October. The
Memory Walk is the Alzheimer's Society's biggest annual
fundraiser and raises money to support people living with
dementia in the local areas.
Race for
Life
Helen Stanton, Retail Finance Analyst,
completed the Race for Life in Worcester
in June to raise money for Cancer
Research UK.
All at Sea
Judy Green, Business Improvement Coordinator and In Touch
Editor, swam 25 kilometres (15.5 miles) along the coastline of the
Red Sea in Egypt (one section of the swim could only be reached
by camel) and raised money for Marie Curie Cancer Care.
Employing more than 2,700 nurses, doctors and other healthcare
professionals, Marie Curie Cancer Care expect to provide care to
around 29,000 terminally ill patients in the community and in
our hospices this year, along with support for their families. Their
services are always free of charge to patients and their families.
Thanks to the support from family, friends and ConocoPhillips,
Judy has already raised more than £1,200.
Great
North Run
Tony Reddington, Marketing Manager, Finance, completed the
Great North Run (13.1 miles) in
September, together with his
elder brother.
Over a year ago, Tony’s
younger brother, Gerald, died
suddenly at the age of 43.
Gerald died from coronary heart
disease as a result of having
Type 1 diabetes for well over 22
years. Diabetes is tough, it
causes many problems,
strokes, heart disease,
blindness to name but a few.
Diabetes UK is a charity
which supports people with Diabetes and works
tirelessly to help people with the illness. Tony nominated
Diabetes UK in order to support this charity and recognise the
help they gave to his brother during his life.
Well done to
everyone
Employee Sponsorship
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Bits ‘n’
Pieces
...and finally
remember,
remember, it’s
Movember
Carols at
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Warwick Castle
The
ConocoPhillips will be sponsoring the annual 'Carols at Warwick Castle'
event which will be held this year on Saturday, 18 December in the
dramatic surroundings of Warwick Castle. The evening is enjoyed by
over 2,500 people every year and includes carol singing from the
outstanding Choirs of St Mary’s Church accompanied by the Royal Spa
Brass Band. The event is compered by BBC Coventry and Warwickshire’s
radio presenter, Annie Othen, and
there will be a range of hot food,
mulled wine and mince pies on
sale, getting families into the
festive mood for Christmas.
1st November
Mo, slang for moustache, and November come together each
year for Movember.
Movember challenges men to change their appearance and the face
of men’s health by growing a moustache. The rules are simple, start
Movember 1st clean shaven and then grow a moustache for the
entire month.
The funds raised through Movember’s UK campaign benefit The
Prostate Cancer Charity (TPCC), the UK’s leading prostate cancer
charity. 28 Mo Bros took up the challenge and, as you will see, the
results are fantastic, great material for friends and colleagues to dine
out on in years to come!
30th November
Due to last year's success, ConocoPhillips will
again have exclusive sponsorship of the 'The
Jet Factor' competition to find the brightest
and best young singer in Warwickshire.
Over 60 local schools and numerous music
groups were involved in last year's
competition. Auditions will be held at St
Mary's Church on Saturday, 13 November and Saturday, 27
November. The winner will have the unique opportunity of
performing alongside the Choir at the event as well as winning an
iPod Nano and a family annual pass to Warwick Castle.
Last year's winner was Toby Desperles-Abel, pictured above with
compere Annie Othen and Jet’s Tony Conway who presented him
with his prize of a Nintendo Guitar Hero and family annual pass to
Warwick Castle.
The Jet Mo Bros were: John Banholzer, Simon Bannister, Russell Best,
Stuart Braidley, Russell Bredin, Graham Clout, Tony Conway, Jim Daly,
Pete George, David Hoy, Kris Hudson, Lee McCloskey, Dean Farrell,
Matt Miller, Geoff Patching, Sam Payne, Neil Plaskitt, Richard Plows,
Jim Sanders, Russ Thomas, Chee Thoo, Paul Wright, Stefan Wulkan,
Geoff Henderson, Paul Whitesmith, Simon Holmes, Paresh Chauhan
and Tim Handy. The Mo Bros were ably supported by their Mo Sistas
in charge of photoshoots, etc: Jacqui McElfatrick, Karen Watkins, Anne
Day and Judy Green.
Last year a noble band of more than 45,000 Mo Bros and Mo Sistas
raised £5million for The Prostate Cancer Charity. The money they
raise through Movember funds their key areas of work and every
year this money helps reach out to more men with prostate cancer
and their families. Prostate cancer is the most common cancer in
men in the UK and The Prostate Cancer Charity fights the disease on
every front – through research, support, information and
campaigning.