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JET News Views People<br />
Building<br />
brands for<br />
global<br />
growth...<br />
Andy Viens, President,<br />
Global Marketing, takes a<br />
look at the key role of<br />
marketing in our business<br />
...in this issue<br />
Taking it to the MAX<br />
An attractive 2 for 1 offer<br />
Heltor Skelter<br />
Immingham hub-book<br />
Jet climbs high<br />
Issue 15 Spring/Summer<br />
fuelling the local community
Maintaining<br />
Cover story<br />
Global<br />
Marketing<br />
Reinvigorating our Brands<br />
Several years ago, US Marketing recognized the need to<br />
build its three fuel brands regionally to capitalize on the<br />
localized market strength of each brand. The goal of this<br />
process was to tap into what consumers knew and loved<br />
about 76, Conoco and <strong>Phillips</strong> <strong>66</strong>, in order to build brand<br />
value that would drive volume.<br />
In 2009, the new 76 campaign ‘We’re on the driver’s side’<br />
aired in the Portland, Oregon and Seattle Washington<br />
markets. The campaign brought a fresh point of view for<br />
this category and for 76, emphasizing that the most<br />
intouch<br />
2<br />
Wholesale Marketing plays a key role across the world in<br />
securely placing refinery production, protecting and<br />
developing brand value, managing the sale of products,<br />
and interfacing with our customers and consumers. So,<br />
when asked to write about US Marketing focus areas and<br />
challenges for a UK and Ireland based magazine, my first<br />
thoughts were that the challenges we face in US<br />
Marketing are not unique to one part of the world. In our<br />
worldwide marketing organization, we must focus on<br />
developing brand strength, responding to external<br />
pressures, being efficient with costs and operating safely,<br />
no matter where we are.<br />
Focusing In<br />
Growth is a major focus for US Marketing. As markets<br />
have become over-supplied with products, the strategic<br />
value of Marketing increases as it creates a reliable<br />
placement option for our refineries. In the last two years,<br />
significant strategic reviews have been completed on the<br />
majority of our US refineries. These reviews have<br />
resulted in higher integration targets than currently exist<br />
and are therefore driving significant growth goals for<br />
Marketing over the next five years. These growth goals<br />
are a challenge but it’s always more enjoyable to be in a<br />
business that is growing and US Marketing has the<br />
people in-place to meet this challenge.<br />
Similarly in Europe, we face a market place that is both<br />
over-supplied and highly competitive. It is imperative<br />
that we continue to leverage our strengths and build<br />
effective working relationships internally, as well as with<br />
our suppliers and customers, to secure placement for<br />
products coming out of our Whitegate and<br />
Humber refineries.<br />
important thing in the car is the driver, not the fuel. It<br />
attempted to bring fun and personality back to the<br />
fuelling experience. Since the launch, customer and<br />
consumer response has been positive. In May 2010, the<br />
new campaign will run for the first time in Los Angeles,<br />
California.<br />
The new Conoco campaign work began in 2009 with the<br />
finished product launching May 2010 in Denver,<br />
Colorado, Spokane, Washington, Billings, Montana and<br />
Springfield, Missouri. The new campaign seeks to bring a<br />
unique angle and a humorous perspective to reinvigorate<br />
focus on the benefits of Conoco gas for the car.<br />
The <strong>Phillips</strong> <strong>66</strong> re-launch is in the beginning stages and is<br />
scheduled for 2011. The current focus has been on<br />
capturing the essence and equity that <strong>Phillips</strong> <strong>66</strong> has<br />
historically brought to the table and using that as inputs<br />
for reinvigorating the brand message for the modern<br />
consumer.<br />
Ultimately, we believe each of these efforts to reestablish<br />
the brands as market leaders will contribute to<br />
long term brand strength and overall volume growth in<br />
the coming years.<br />
Lubricants<br />
A significant focus for Lubricants over the past 18 months<br />
has been around development, launch and rollout of the<br />
proprietary Liquid Titanium® additive in branded heavy<br />
duty engine oil. Lubricants identified a market need and<br />
offered customers industry-leading diesel engine oils<br />
with an exclusive additive that provides value, added<br />
performance and engine protection.<br />
Following extensive research, surveys and vehicular field<br />
fleet tests in a variety of diesel engine types, Lubricants<br />
rolled out Guardol ECT® and Kendall Super-D XA®, both
with Liquid Titanium. Liquid Titanium strongly bonds to<br />
metal surfaces at a molecular level, adding an extra layer<br />
of protection to further reduce wear on critical engine<br />
parts and help extend engine life. Customer product<br />
acceptance led to a six percent increase in branded diesel<br />
engine oil sales and, in a market where demand has<br />
fallen 8-9 percent, resulted in meaningful market share<br />
growth for Conoco<strong>Phillips</strong> Lubricants. More recently,<br />
Lubricants has expanded the proprietary Liquid Titanium<br />
additive to the Kendall Motor Oil passenger car line,<br />
thereby further leveraging the additive to grow market<br />
share in the automotive segment.<br />
Costs<br />
Costs continue to be a challenge within Downstream<br />
Refining and Marketing. The margin challenges we face<br />
every day, and the uncertain economic environment,<br />
demand that costs are always highlighted on our radar. I<br />
challenge each employee to be disciplined with spending<br />
and continuously look for efficiencies within the business<br />
to drive costs down and productivity up. We have been<br />
challenged in 2010 to bring our costs down and I have<br />
the confidence that we can reach these targets without<br />
impairing our other targets of safety, volume and<br />
building strong customer relationships.<br />
our marketing focus<br />
Facing Challenges<br />
Increased fiscal take, climate change policy uncertainty,<br />
additional regulatory burden, fuel specific mandates, and<br />
geopolitical risk are some of the major challenges in the<br />
political environment facing our company around the<br />
world. When I look at those challenges from a marketing<br />
perspective, many of them have a serious effect on what<br />
we do and what we will do in the coming years.<br />
Climate Change Policies<br />
Climate change policies and fuel specific mandates are<br />
two challenges that will continue to have significant<br />
impact on our business. Strategically responding to<br />
meet renewable product blending obligations, required<br />
in the United States’ Federal Renewable Fuel Standard<br />
and Europe’s Renewable Energy Directive, will be critical<br />
especially as obligations increase in the coming years.<br />
Hurdles for meeting our obligations will continue to<br />
arise, including State-level fuel mandates in the United<br />
Sates that conflict with our ability to generate offsetting<br />
credits. With this high level of external<br />
uncertainty, we must be agile in our response. As we<br />
explore opportunities to increase the percentage of<br />
renewable products blended into motor fuels, there are a<br />
myriad of issues involved in meeting blending<br />
requirements, including product liability, production and<br />
logistics constraints, as well as customer and consumer<br />
acceptance.<br />
Safety<br />
Keeping our people safe and able to return to their<br />
families is a challenge and focus that is constantly before<br />
us. From Lubricants plants, to retail contractors, to office<br />
employees, the goal is zero injuries. No matter how the<br />
challenges and focus areas change, safety is always the<br />
top priority.<br />
Across all areas of Marketing and in all sectors of the<br />
globe, we need to continuously raise the bar of<br />
performance to remain competitive. If we<br />
focus on doing the basic things right -<br />
operating safely, being disciplined in<br />
our cost structure, and delivering<br />
customer service that enables<br />
growth - we will be better able to<br />
effectively and efficiently meet<br />
the external challenges that we<br />
face.<br />
Another ‘bumper’<br />
edition of In Touch<br />
rolls off the press, packed<br />
with what’s happening in<br />
the world of Jet and<br />
Conoco<strong>Phillips</strong>, which I hope you<br />
find interesting and informative. I’m<br />
always keen to know what you think of In<br />
Touch, so please let me have your comments,<br />
along with any news and stories we can publish next<br />
time... and have a lovely summer!<br />
Call me on 01926 404967<br />
or email me at judy.green@conocophillips.com<br />
Welcome<br />
intouch<br />
3
Specialty<br />
products<br />
update<br />
Aviation<br />
intouch<br />
4<br />
high-lights<br />
As the Aviation world slowly begins to recover from the<br />
recession, which has had a significant affect on the industry, hitting it<br />
harder than many others, In Touch takes a look at how Jet have not only<br />
maintained, but strengthened their position in the marketplace with the<br />
help of Dave Everett, Marketing Manager, Specialty Products.<br />
“As part of a strategic review of our business, which started back in 2008,<br />
we have been assessing every aspect of our business to enable us to be<br />
dynamically placed to adjust to what our customers need, when they<br />
need it in the future. It is crucial that we keep our supply chain efficient,<br />
maintain volume from our key locations and keep our core customer<br />
base.<br />
Recently, we have moved our focus away from an operational one to a<br />
more marketing and supply led position; case in point at Leeds Bradford<br />
International Airport. We have reduced our asset ownership with the<br />
airport themselves taking over the tank farm. With our joint venture<br />
partner, BP, ceasing operations at the airport, we have moved from a joint<br />
venture operation to a sole supplier position. Whilst this position is<br />
unlikely to continue indefinitely with additional suppliers showing<br />
interest in LBIA, we can be proud of the considerable efforts successfully<br />
made by our customer support group and supply department to keep<br />
the airport operational following Air BP’s departure, and maintaining<br />
continuity of supply during a very challenged period. During our sole<br />
supply tenure, from July 2009 to date, we have not had any outages of<br />
product and we have further reacted to some very challenging<br />
requirements around the repatriation of airline customers in response to<br />
the recent volcanic ash cloud scenario.<br />
Our supply chain is crucial to the success of this new operation and we are<br />
ideally positioned to do so with nearby Misterton and Teesside terminals<br />
offering robust continuity of supply.<br />
At Newcastle airport, Jet have gained new business from Thomson<br />
Airlines and have also retained our sole supplier status at Teesside and<br />
Robin Hood Doncaster Sheffield, as well as adding volume from easyJet<br />
at the same airport.<br />
Looking at the Aviation portfolio in general, we continue to market<br />
actively at five core locations: Belfast International, Robin Hood Doncaster<br />
Sheffield, Teesside, Newcastle and Leeds Bradford International. We are<br />
looking to further develop these relationships to maximise our business<br />
opportunities, as well as taking a strategic look at other locations, some<br />
of which we have previously supplied and, due to commercial decisions<br />
on either side, have moved away from. At the moment the Aviation<br />
industry is very much a movable feast, with things changing rapidly.<br />
Therefore, we must broaden our contacts and foster them so that if<br />
market conditions dictate, we have the relationships and ability to move<br />
quickly to service any new customers who come to the fold.<br />
I think we find ourselves in a prime position to adapt to further changes<br />
in the marketplace with a strong supply chain from our core locations,<br />
coupled with a flexible, adaptable outlook tailored to the ongoing needs<br />
of our customers.”
In Touch talks to Dave Everett, to get an insight<br />
into the highs and lows of a challenging year in<br />
the Aviation industry, and how Jet is helping<br />
fuel the recovery...<br />
Dave Everett<br />
Marketing Manager,<br />
Specialty Products<br />
intouch<br />
5<br />
Marine goes paperless!<br />
Conoco<strong>Phillips</strong> Marine is switching from paper to electronic invoicing on 1 June 2010.<br />
Conoco<strong>Phillips</strong> has invested heavily in CPNet, our bespoke Extranet service which keeps customers up to date with<br />
Conoco<strong>Phillips</strong>’ business 24 hours a day and includes many tools designed to make our customers’ administration easier and<br />
faster. As part of CPNet, there is an electronic invoicing solution, giving customers extra flexibility to retrieve, print and<br />
download invoices. Online retrieval of invoices is now widely used by other areas of our business and ‘Marine going paperless’<br />
supports our commitment to achieve this progressive move, which we think benefits ourselves, our<br />
clients and, of course, the environment.<br />
Benefits include:<br />
• Increased speed with which customers can retrieve invoices, typically less than 24 hours after delivery.<br />
• Access to copy marine delivery tickets within 24 hours, via a link from within the relevant invoice.<br />
• Significant cost and time saving across Conoco<strong>Phillips</strong> relating to printing and administration.<br />
• Positive environmental impact
deals &<br />
dealers<br />
Taking it to the MAX<br />
intouch<br />
6<br />
Jet recently re-launched its engine oils as the JetMax range,<br />
which is designed to easily clarify their performance and<br />
applications to help drivers choose the right product. As<br />
well as giving the range a fresh look, Jet introduced a new<br />
product – JetMax Pro 5W30 - and replaced the existing<br />
four litre bottle with five litres, at no extra cost to the<br />
consumer.<br />
Having taken the decision to switch lubricant suppliers,<br />
it was a natural move for Jet to revise the existing<br />
range in order to be innovative and keep pace with an<br />
ever-evolving industry. The vibrant and eye-catching<br />
packaging has been designed to make the products<br />
not only stand out on the shelf and from the<br />
competition, but also enable drivers to quickly pick<br />
out the right product.<br />
Within the first few months of the launch, there has been a<br />
significant increase in the number of sites stocking Jet<br />
lubricants, which is a great endorsement of the new range<br />
and we are looking forward to seeing JetMax sales soar!<br />
JetMax is supported by a range of point of sale tools and<br />
informative literature to ensure staff and consumers are<br />
knowledgeable about the products’ usage. There’s a clear<br />
hierarchy of product performance and each product’s<br />
attributes are clearly and concisely presented.<br />
Sharon Morrow of Retail Services comments:<br />
“Today’s vehicles are demanding engine oils that need to<br />
work a lot harder for much longer in their modern, high tech<br />
engines. JetMax currently consists of four different products<br />
that covers in excess of 70 percent of the lubricant<br />
requirements for modern day vehicles and we continue to<br />
work closely with our new supplier, enabling us to reassess<br />
the existing range to develop offerings that will add value for<br />
its customers. Having seen the really positive response from<br />
dealers when we previewed the new range, we couldn’t wait<br />
to get JetMax to our forecourts.”<br />
Engine oils from Jet comprise JetMax 15W40, JetMax Plus<br />
10W40, JetMax Plus Diesel 10W40 and the latest addition -<br />
JetMax Pro 5W30, which is designed for the more high<br />
performance vehicles, in particular Ford. And there are<br />
plans ‘afoot’ to extend the range with a 5W40 and other<br />
high performance engine oils.<br />
Welcome to Crosspool<br />
Crosspool Filling Station on Manchester Road, Crosspool, Sheffield, has recently re-branded as Jet and has already seen a 20 percent increase<br />
in custom.<br />
Keith Gratrix, owner of Crosspool Filling Station, chose to make the move to Jet because of its keen pricing strategy and commitment to offering<br />
a friendly and efficient service to its customers.<br />
“As a local business that places great importance on serving the local community, we aim to offer customers the best possible prices for fuel.<br />
We regularly check our prices against competitors’ and the move to Jet has allowed us to provide our customers with an even greater value for<br />
money service,” said Keith.<br />
As well as a newly-branded forecourt, Crosspool also has a modern shop plus vacuum, gas and air facilities. In addition, it is also offering<br />
JetCard to business customers, an ideal tool to help them take control of their fuel costs.
Bridgehouse’s new store’s<br />
a ‘knock-out’<br />
Local boxer and former World Boxing Organisation (WBO)<br />
Cruiserweight World Champion, Johnny Nelson, helped Jet garage,<br />
Bridgehouse Service Station on Renishaw Hill, celebrate the<br />
opening of its new convenience store on Tuesday, 20 April.<br />
The forecourt shop re-opened its doors following extensive<br />
expansion, quadrupling the shop size from 250 to 1,000 square feet<br />
and providing the local community with a much wider selection of<br />
essential products and services.<br />
To help celebrate the new shop launch, Johnny Nelson<br />
'cut the ribbon’ at 9.30am at Bridgehouse,<br />
along with service station owners,<br />
Karon and Pete Swinden.<br />
The new shop at Bridgehouse now offers a ‘bake & bite’ in-store<br />
bakery and an off-licence. The Service Station also offers an MOT<br />
testing bay, which is part of the Good Garage Scheme, a registered<br />
directory of trusted local independent garages for car servicing.<br />
Karon Swinden, Bridgehouse owner, said: “We are very excited<br />
about the new shop and facilities. With the large amount of<br />
passing trade we receive from motorists on the M1, we are often<br />
asked about services that we previously could not offer when we<br />
had just the small kiosk shop. Now we are fully equipped to provide<br />
a full range of general supplies and motoring services to both the<br />
local community and passing trade. From the reaction we’ve had so<br />
far, it seems that our customers are as thrilled as we are.”<br />
intouch<br />
7<br />
Jet’s moving to<br />
‘topspot’...or should we<br />
say Topspot is moving to Jet!<br />
Four Aces in Wardley and Marske Services in Marske-by-the-Sea, part of the Topspot group, have chosen Jet as their<br />
new fuel supplier. Both garages have been an integral part of the local community, fuelling their needs for over<br />
half a century. The garages recently revealed their distinctive new look and have already seen an increase in<br />
footfall.<br />
Barry Eastham, Director, chose Jet because of its competitive prices, the strong emphasis it places on delivering<br />
friendly, local service and the support it offers to all its sites. As well as bright, newly branded forecourts, Four<br />
Aces and Marske also have well-stocked convenience stores, jet washes and sell bottled gas. In addition, they<br />
are also offering JetCard to business customers, an ideal tool to help them take control of their fuel costs.<br />
“As a business that places great importance on serving the local community, we were particularly drawn to<br />
Jet’s community-centric ethos and low pricing strategy,” explained Barry Eastham. “We are delighted with<br />
the new forecourt and from the feedback we have had so far, so are our customers.”
deals &<br />
dealers<br />
Service, Standa<br />
2009 aim hi awards<br />
Congratulations to everyone who participated in last year’s Aim Hi<br />
programme. The year ended with a high number of sites receiving<br />
vouchers in recognition of their continued commitment and<br />
enthusiasm to the programme over the 12-month period, helping<br />
to raise standards and service across the network.<br />
The Aim Hi Winners competition took place in February at the<br />
Welcombe Hotel in Stratford-upon-Avon. The six regional winners<br />
were invited to attend a celebratory dinner to receive their<br />
individual awards. They were:<br />
The top six sites had<br />
already submitted their<br />
individual accounts of<br />
why they deserved to<br />
be the overall winner.<br />
Geoff Patching, Retail<br />
Sales Manager,<br />
expressed Jet’s thanks<br />
to everyone for their<br />
intouch<br />
8<br />
• Woolmer Service Station<br />
• Prospect Garage<br />
• Springbank Service Station<br />
• Brobot - Waddington Service Station<br />
• MRH Country<br />
• Four Cross Garage<br />
total dedication in striving<br />
for excellence in their<br />
individual businesses and<br />
for always going the extra<br />
mile, reiterating the fact<br />
that “everyone here is a<br />
winner!”<br />
The judging was extremely close but the accolade was awarded<br />
to Woolmer Service Station for their passionate, committed and<br />
professional approach to customer service and standards.<br />
Due to the exceptionally high standard of entries, special<br />
recognition was also given to Prospect Garage who were<br />
presented with a ‘Highly Commended’ award for their<br />
outstanding results.<br />
Above:<br />
NATIONAL WINNER<br />
Dave & Jackie Auger<br />
(Woolmer Service<br />
Station) with Stefan<br />
Wulkan (Manager - UK<br />
& Ireland Marketing)<br />
and Geoff Patching<br />
(Retail Sales Manager)<br />
Middle:<br />
HIGHLY COMMENDED<br />
Suleman Patel &<br />
Naeem Pathan<br />
(Prospect Garage)<br />
Aim Hi Regional Winners with<br />
Patrick Hudson (Marketing Manager - Retail)<br />
Of course, we hope to see further improved standards and service<br />
with the introduction of the 2010 programme,<br />
Aim4Success...watch this space!<br />
‘Starthill’ fuels St Teresa’s School’s Easter Egg Hunt<br />
To celebrate the last day of term before the Easter break, St Teresa’s<br />
Catholic Primary School in Rochford held an Easter Egg hunt for all<br />
of its pupils with 200 chocolate eggs as prizes, donated by Jet<br />
garage, Starthill Service Station on Ashingdon Road.<br />
The event, which was held on Wednesday, 31 March, was organised<br />
with the help of FOSTs, Friends of St Teresa’s group. Sue Childs, chair<br />
of St Teresa’s Parent Teacher Association, said: “The Easter Egg hunt<br />
was a lovely treat for the children and a great way to end the term<br />
before the Easter holidays. We are very grateful for the eggs that<br />
have been donated; it shows a great sense of community spirit.”<br />
The children were given the task of finding silver star shapes<br />
around the school and received an egg for the stars they found; a<br />
fun-filled way to end the term.<br />
Siva Kumarasamy, owner of Starthill Service Station, said: “We<br />
donated eggs to St Teresa’s School last year and wanted to help<br />
again this year to get the school holiday off to a good start. Being<br />
a local garage, we like to be involved in projects such as this and<br />
help where we can.”<br />
‘eggstravaganza’
ds and Success!<br />
Excellent standards and service are vital to guarantee a satisfying customer<br />
experience and keep ahead of the competition. It is our goal to achieve this across<br />
the network as a mark of the Jet brand and the 2010 programme has been designed<br />
to build on the high standards already in place and challenge new areas of focus.<br />
This year sees a change to the existing Aim Hi Standards and<br />
Service programme. Aim4Success began on 1 March 2010 and<br />
consists of four key elements.<br />
Standards and Service focuses on brand assessment with an<br />
appraisal of the forecourt area infrastructure such as pumps,<br />
canopy and pole sign; coupled with the shop, staff appearance,<br />
safety and customer communication.<br />
Another important element of this<br />
section is ensuring that Point of<br />
Sale is current and properly<br />
displayed.<br />
training training<br />
standards & service<br />
aim success<br />
safety pr<br />
safety<br />
Safety is paramount in the running of our<br />
business and for all Jet Dealers. As in<br />
previous years, sites will be scored on<br />
various safety criteria including audits, risk<br />
assessments, site defects and the<br />
completion of contractor audits to ensure<br />
high standards of Health and Safety are<br />
constantly maintained.<br />
pr<br />
The Jet Retail Detail Training programme continues this year,<br />
with a variety of modules to be completed on CPNet. In addition<br />
to sites earning points towards their overall score, individual staff<br />
will also have the opportunity to receive vouchers by being the<br />
first to complete the training in each of the Regional areas.<br />
After the success stories of 2009, PR has become part of the<br />
Aim4Success programme. Each site will be expected to show at<br />
least one example of PR activity this year, such as a press release<br />
or press cutting for published stories. Our PR company, Prova, will<br />
be available for advice and assistance and Dealers can also make<br />
use of the PR toolbox facility that is available via CPNet.<br />
There are rewards for every Dealer meeting the points criteria, as<br />
well as Regional awards and an overall winner’s prize. In<br />
addition, higher levels of standards and service have been shown<br />
to improve the customer experience, boost sales and increase<br />
staff motivation.<br />
Such a positive outcome can only be good news for Jet, its<br />
Dealers and our customers.<br />
intouch<br />
9<br />
£100 Free Fuel winner<br />
Glendale Service Station, on Croft Road, Nuneaton, celebrated its recent refurbishment with an ‘Open Day’ on<br />
27 March, giving customers the chance to win £100 worth of free fuel. The site has recently undergone an<br />
extensive expansion, turning its small kiosk into a large forecourt shop which provides the local community<br />
with a vast selection of essential products. The garage also now sells alcoholic beverages.<br />
To help celebrate the new shop launch, Glendale, established in 1985, held a prize draw on the Open Day<br />
which gave customers the chance to sample the new extensive range of goods on offer. Suppliers, including<br />
Mars and Kerry Foods, were also involved and on-site, providing free samples to customers. Another of<br />
Glendale’s suppliers held a draw on-site, with the chance to win laptop bags and accessories.<br />
Jane Whistler, Cornwall Garage Group’s shops manager, said: “We’ve been serving the local community<br />
here in Nuneaton for twenty five years now and we’re very mindful of how many people rely on us - not<br />
just for fuel but also for general supplies. The open day allowed our customers to sample some of the new<br />
products we now have available and gave us the chance to thank them for their loyalty. The old shop was<br />
limited in terms of space so we felt it was time for a revamp. From the reaction we’ve had so far, it seems that our<br />
customers are as thrilled as we are. We are delighted with the improvements to the site; the forecourt shop can now take on a greater role and<br />
offer a wider selection of essentials. We hope our improved offering not only meets, but goes on to exceed, our customers’ expectations.”<br />
£100 free fuel winner, Dave Percival receives his cheque<br />
from Sue Boulton.
deals &<br />
dealers<br />
Jet have teamed up with Merlin<br />
Entertainments offering 2 for 1<br />
entry into the UK’s top attractions.<br />
An ‘attract<br />
intouch<br />
10<br />
Jo Barlow, Brand Coordinator, talks to In Touch about an<br />
exciting new partnership which is bound to be attractive to<br />
families in the lead up to the summer school holidays...<br />
“Being part of the local community is extremely important<br />
to everyone at Jet and, as such, we wanted to reach out to<br />
those people by offering something that would appeal and<br />
be accessible to Jet customers, their families and friends.<br />
Jet have teamed up with Merlin Entertainments, the<br />
exciting visitor attractions company which, with 62<br />
attractions, is the clear leader in family entertainment<br />
throughout the UK and Europe and second only to Disney<br />
worldwide. Merlin and its 22 top UK attractions were the<br />
obvious choice for us when we decided to offer something<br />
special to our customers this year. Memorable experiences,<br />
visitor satisfaction and the highest levels of both customer<br />
service and Health & Safety standards, put them at the<br />
forefront of the leisure industry. The geographical spread of<br />
its theme parks perfectly matches our UK service station<br />
network.<br />
you will receive four ‘2 for 1’ entry vouchers to some of the<br />
most popular family days out in the UK. The offer will be<br />
rolled out in May and June and will be valid at most of the<br />
attractions until the end of the year.”<br />
We hope the choice and variety of many well known<br />
attractions will appeal to everyone...<br />
Join the crew at LEGOLAND® Windsor as they set up camp in<br />
Pirates Landing - another new land for 2010! Try out your<br />
swashbuckling, seafaring skills at the Pirate Training Camp<br />
before climbing aboard the new swinging LEGO galleon, the<br />
Jolly Rocker – the first ever pirate ship in any LEGOLAND<br />
park!<br />
Experience TH13TEEN, the ultimate new rollercoaster at the<br />
Alton Towers Resort and ride into the unknown on the<br />
world’s first free fall drop coaster. Home to the UK’s favourite<br />
theme park, with fantastic thrill rides and family attractions,<br />
the Alton Towers Resort offers unlimited fun for kids of all<br />
ages, families and thrill seekers.<br />
The offer is a very simple one – every time you spend £20<br />
or more on fuel at any of our participating service stations,<br />
Step inside the UK’s first LEGOLAND® Discovery Centre in<br />
Manchester and it's like you have just jumped into the
ve’ offer...<br />
biggest box of LEGO® bricks ever; offering fun and highly<br />
interactive and educational experiences for children 3-12<br />
years old.<br />
Take a magical journey beneath the waves with SEA LIFE<br />
and discover spectacular displays from touch pools to<br />
walkthrough underwater tunnels provide breathtaking,<br />
close encounters with everything from humble shrimps<br />
and starfish to seahorses, sharks and rays. SEA LIFE centres<br />
are located in Birmingham, Blackpool, Brighton, Great<br />
Yarmouth, Loch Lomond, Scarborough and Weymouth;<br />
with SEA LIFE Seal Sanctuaries located in Hunstanton,<br />
Oban and Gweek.<br />
As the nation’s Thrill Capital, THORPE PARK is the ‘must do’<br />
destination for adrenaline junkies! New for 2010,<br />
experience SAW Alive, the world’s most extreme horror<br />
maze. Come face to face with live actors in six traps,<br />
depicting the most blood-curdling scenes from the iconic<br />
SAW movies before braving the world’s most terrifying<br />
rollercoaster, SAW – The Ride.<br />
Explore Chessington: it’s a whole world of Wild Adventures<br />
all in one place. Be one of the first to discover the ancient<br />
ruins of Wild Asia, a new and mythical land. With exciting<br />
rides and rollercoasters, Zoo, SEA LIFE centre and hotel,<br />
Chessington World of Adventures really is Britain’s Wildest<br />
Adventure!<br />
The Dungeons – in London, Edinburgh and York - invite you<br />
to delve into Europe’s most blood-curdling history. Live<br />
actors, rides, shows and special effects transport you back<br />
to those black, bleak times...are you brave enough<br />
Imagine a totally electrifying, full day out at Warwick Castle,<br />
where you can immerse yourself in a thousand years of<br />
jaw-dropping history, come rain or shine, with the Castle’s<br />
year-round programme of interactive entertainment<br />
including Fighting Knights, Fairytale Princesses, thrilling<br />
jousting tournaments and breathtaking birds of prey.<br />
Great fun, great themed attractions, and great value!<br />
LEGO, the LEGO logo and LEGOLAND are trademarks of the LEGO Group. © 2010 The LEGO Group<br />
intouch<br />
11
etail<br />
focus<br />
Buy<br />
local,<br />
One of Jet’s longest<br />
standing Dealers invests<br />
in an extensive site<br />
redevelopment...<br />
Meet the<br />
The Manchett family has owned the Manchetts Budgens of<br />
Burwell site since 1961 and has been a Jet Dealer since then,<br />
making them one of Jet’s longest-standing Dealers. Since its<br />
launch in 1961, three generations of the Manchetts family<br />
have made the group of companies what it is today – a<br />
successful business that encompasses all areas<br />
of the motor trade, including an MOT Centre, Car<br />
Workshop, Commercial Workshop and other<br />
‘motor businesses’ in the locality.<br />
The Jet brand resplendent at<br />
the redeveloped Manchetts site<br />
intouch<br />
12<br />
Sell local<br />
Brian Weedon, owner of Hopcrofts Holt in Steeple Ashton,<br />
rural Oxfordshire, sees sales soar following his<br />
shop refurbishment and explains why he thinks<br />
‘local is best’!<br />
“We have seen a 25 percent increase in customer footfall<br />
following the rebrand of our forecourt shop. The new<br />
store, with its new layout, offers a wider selection of<br />
products, as well as more special offers.<br />
The entrepreneurial family undertook<br />
detailed research prior to choosing<br />
a new partner for their new<br />
shop, to complement their<br />
successful Jet forecourt<br />
business.<br />
As one of only a small number of local shops in the area,<br />
we know that having the right types of products the<br />
rural community requires is a vital element in running a successful business. It’s all about knowing your customers - we always<br />
try to stock produce from nearby businesses. Our food-to-go lines, such as sandwiches, pies, pasties and cakes, are all sourced locally<br />
and our bread comes from the bakery in nearby Kidlington. As part of our off licence offering, we stock a selection from Oxford Fine Wines,<br />
who supply to the Oxford colleges. Although generally they are a little more expensive, their wines are ideal for special occasions...and<br />
most importantly of all, we like using them. One of our best sellers is wood and coal, of which we can sell a tonne of coal and 100 bags of<br />
logs a week during the winter, again sourced locally. This local supply chain is a really important part of our offering.<br />
Local village shops are on the decline, so we play a crucial role in meeting our customers’ needs.<br />
That is why we were particularly drawn to Jet’s community-centric ethos. We are delighted with<br />
the new shop and from the feedback we have had so far, so are our customers.”<br />
Above: The site back in 1926.<br />
Right: Hopcroft Holt Service<br />
Station in 1980<br />
Top: how the Jet livery stands<br />
out today.<br />
It doesn’t stop there, as Brian’s long-term plans are<br />
to knock down the existing buildings and<br />
re-develop the whole site, including further<br />
expansion of the shop and forecourt. With the<br />
nearest supermarket about seven miles away, he is<br />
confident there is a real opportunity for the future,<br />
as he intends to further his offering to his loyal,<br />
regular clientele from the surrounding villages.
Investment in the future<br />
Over a period of six weeks in February and March this year, the<br />
Burwell forecourt site was developed and the car showroom<br />
redeveloped into a new state-of-the-art 2,345 sq.ft. convenience<br />
store. The Budgens store development team then refitted the<br />
store to the highest standards.<br />
Brand new Tokheim 500 pumps were<br />
installed and super unleaded added to<br />
the range. New tanks, lines and a new<br />
canopy were also fitted.<br />
The existing workshops were<br />
refurbished and a new service reception<br />
added.<br />
From a retail perspective, the carefully<br />
considered store layout carries alcohol, food-togo,<br />
greetings cards, newspapers/magazines and<br />
fresh/chilled foods; new to the forecourt’s<br />
customer offering.<br />
As soon as you walk through the entrance of the<br />
new store, the aroma of hot foods entices the<br />
taste buds, with the ‘Good to Go’ range, along<br />
with fresh coffee, both highly visible. There is an<br />
area dedicated to fresh food; some 14 metres of<br />
fresh-food chillers draw customers to the<br />
bakery section at the back of the store where<br />
there is a dedicated freshly baked bread counter<br />
and morning goods.<br />
The launch day for the new store took place on 5<br />
March 2010. On the day, Manchetts invited a<br />
local award-winning school choir to perform at<br />
the front of the store. To encourage customers to<br />
attend, postcards with information on the new<br />
store were<br />
Manchetts...<br />
delivered to local residents, a Facebook page was<br />
launched to keep customers informed and advertising was<br />
placed in the village magazine.<br />
The launch day was a great success with more than 100<br />
customers joining the Manchetts team to celebrate. A team of<br />
17 staff are now employed at the Manchetts Budgens of<br />
Burwell store, all of whom were recruited from the local area.<br />
Just weeks after opening, the initial anticipated turnover has<br />
already been surpassed and fuel sales have also increased<br />
considerably.<br />
Robert Manchett, Director, comments: “Entering into the<br />
convenience retail sector fitted in with the dynamics of the<br />
business and complemented our successful forecourt business.<br />
We are an enthusiastic family and are keen to develop our<br />
business in the future. We believe our entrepreneurial spirit<br />
will ensure that our business continues to go from strength to<br />
strength in the years ahead.”<br />
Children from the local school<br />
choir cut the ribbon<br />
New tanks and lines<br />
mean state-of-theart<br />
fuel drawing.<br />
intouch<br />
13<br />
The off-licence section looks like a ‘storewithin-a-store’;<br />
the atmosphere being created by distinct<br />
wooden flooring and specialist lighting. Customers can choose<br />
from a comprehensive range of chilled and ambient wines,<br />
beers and ciders. The Manchetts have already teamed up with<br />
two local food suppliers – a local sausage company called<br />
Powter and a sandwich/baguette supplier, with plans in place<br />
to increase the number of local suppliers in the future.<br />
The Jet brand stands<br />
proud in the press<br />
The Jet brand is always looking to recruit new Dealers to its fold and this year’s<br />
marketing focus is entitled 'Yesterday, today, tomorrow...' The rationale behind the<br />
headline for the advertising campaign, featured in the trade press, is to explain to<br />
potential Dealers that Jet has a long and proud 'Dealer driven' history for over half<br />
a century. Today, behind the Jet brand, is the Humber Refinery, offering one of the<br />
most secure supply networks available in today's marketplace, showing we have<br />
the infrastructure in place to offer the very best in customer support. Finally, the<br />
reinforcement that Jet are here for the long-term, 'fuelling the local<br />
community', now and into the future.
Wholesale<br />
news<br />
Heltor’s depots score a double at<br />
prestigious fuel distributor awards<br />
Jet branded West Country fuel distributor, Heltor Limited, has<br />
scooped a prestigious award from the Federation of Petroleum<br />
Suppliers (FPS) – and in doing so has also made history.<br />
Heltor is a family-owned business with three depots across<br />
Devon and Cornwall, delivering fuel oil to homes and<br />
businesses. Their depots are inspected every three years by the<br />
Federation of Petroleum Suppliers, as part of the nationallyrecognised<br />
Depot Certification Scheme and only the top depots<br />
get a Gold or Platinum certification and are eligible for the<br />
Depot of the Year Award.<br />
This year, two of Heltor’s depots achieved the top Platinum<br />
certification. Heltor’s Newton Abbot depot has won first prize in<br />
the Depot of the Year Awards, while the firm’s St Austell depot<br />
came a close second.<br />
Paul Kingdon and Charlie Kingdon from Heltor were present to<br />
collect the awards from Andrew Dear, representative for award<br />
sponsors, QBE Insurance.<br />
Heltor’s ‘skelter’ ride continues as we are pleased to announce<br />
that Heltor have re-signed as a Jet Authorised Distributor for<br />
another contract period. Linda Kingdon tells us why they<br />
signed up again... “We are a family business and take great<br />
pride in the care and attention we give to everything we do and<br />
how that relates to us giving great customer service.<br />
“What I like about Jet is that they give us a personal service and<br />
share our mindset, even though they are a global company. You<br />
deal with ‘real’ people who care, who are answerable and who<br />
are always on the end of a phone if you need them. It’s all about<br />
helping each other! Continuity of supply is excellent; you could<br />
intouch<br />
14<br />
Heltor Skelter<br />
“We’re thrilled that<br />
our depots took first<br />
and second place in<br />
the awards,”<br />
commented Paul<br />
Kingdon, managing<br />
director of the<br />
company. “Achieving<br />
this double victory in<br />
competition with<br />
depots across the<br />
country, is a testament<br />
to the hard work and<br />
dedication to service that our staff<br />
provide.<br />
even call it ‘supply on demand’ over the last couple of cold<br />
winters, enabling us to meet our clients’ needs.<br />
We have always had a great relationship with our Regional<br />
Manager, Mike George, who has recently retired, but we are<br />
really pleased with Jet’s appointment of our ‘new man’, Paul<br />
Carey, who we have known for some time too and we look<br />
forward to a long and prosperous relationship together.”<br />
Paul Kingdon (top) and son<br />
Charlie collect their awards from<br />
Andrew Dear at the FPS dinner<br />
“We’re still very much a family<br />
business and our customers<br />
appreciate the traditional values<br />
that shine through in our<br />
operations.” The FPS inspection is<br />
rigorous, and comprises an audit<br />
of compliance with existing<br />
legislation, health and safety issues<br />
and environmental measures to ensure a safe and professional<br />
operation for staff, customer and the public.<br />
Vanessa Cook, Marketing & Events Manager at the FPS,<br />
commented: “This is the first time in the history of the Depot of<br />
the Year Awards that one company has won first and second place.<br />
This is quite an achievement for Heltor and it demonstrates that<br />
the two depots in question have not only performed top among<br />
similar depots, but have also scored between 90 and 100<br />
percent in our certification audits.” The awards were presented<br />
at the FPS 2010 Awards Dinner in Harrogate on 22 April, where<br />
Jet’s Paul Carey pictured with Heltor’s Managing Director, Paul Kingdon.
Alasdair Moores secures double<br />
signing for the next five years<br />
...come on you yellow and blues!<br />
With World Cup fever about to descend on the country, Jet are pleased to announce two important<br />
signings of their own, as Hall Bros. (Fuels) Ltd and Barton Petroleum are to re-sign to the ‘yellow<br />
and blue’ Jet brand for another contract period.<br />
Firstly, In Touch talks to Joe Clarkson-Hall at Hall Bros. (Fuels) Ltd, to see why he’s put pen to<br />
paper again...” Firstly, a little about who we are and what we do. We are a family run fuel<br />
oil and lubricants distributor based in Bridlington, East Yorkshire. We supply to domestic,<br />
agricultural and commercial customers across Yorkshire from our depots at Bridlington<br />
and York. Local demand for fuel oils has allowed us to steadily grow and diversify our range<br />
of products and services as well as our customer base.<br />
"Why Jet Other than a competitive price, security and reliability of supply are the main things<br />
that we need from a supplier. Over the last decade, Jet has shown us that they can consistently<br />
provide the support we need in all of these areas, which allows us to concentrate on growing<br />
our business.<br />
People are also an important factor and we know that we can depend upon Alasdair Moores<br />
and Pete George to look after us. When there are occasional problems, as there always will be,<br />
Alasdair and Pete make sure they are rectified quickly and effectively. That support is invaluable.<br />
So, when we compared the service that Jet have consistently delivered year after year, to what we know is available elsewhere, it really was<br />
a no-brainer. That is why we are delighted to have extended the relationship for another five years."<br />
intouch<br />
15<br />
Barton Petroleum...<br />
Richard Burton, Managing Director talks to us about why he is all set to re-sign with Jet...<br />
L to R: Jon Lovesay, Richard<br />
Burton and Jet’s Alasdair Moores<br />
“At the time of writing this, the ink is not quite dry on our new contract; however, it’s a ‘done deal’. We have been Authorised Jet Distributors<br />
for three years now and are looking forward to continuing to grow that relationship. Why In my opinion, Jet represents the best all round<br />
Authorised Distributor package ‘out there’. We get an excellent delivery service and the after sales package is second to none.<br />
We like the Jet people, who are all easy to get on with (even Alasdair!), and they offer us a very professional support service. I also like the<br />
Jet image, which is bright and modern and, together with their marketing assistance and help with tanker liveries, I don’t think we could beat<br />
the overall package we get with Jet.<br />
There is no doubt it has been a tough couple of years for all fuel distributors but I’m looking forward to our two companies going forward<br />
together for the mutual benefit of both businesses and really feel that together, we are perfectly placed to be in prime position for ‘the<br />
upturn’.”
Wholesale<br />
news<br />
Pictured at the recent<br />
FPS exhibition (left to<br />
right): GB Oils -<br />
Jonathan Stewart,<br />
Finance Director,<br />
Paul Vian, Managing<br />
Director and<br />
Karen McBride,<br />
Supplies Manager;<br />
Conoco<strong>Phillips</strong> -<br />
Pete George, Marketing<br />
Manager, Wholesale<br />
and Emma McKim,<br />
National Accounts<br />
Manager<br />
‘Wholesale’<br />
changes..<br />
No thanks...<br />
we’re doing quite<br />
nicely!<br />
intouch<br />
16<br />
With the recent press regarding the fragility of the ‘oil industry’, refineries up for<br />
sale or closing and the general ‘doom and gloom’ within the UK market,<br />
Conoco<strong>Phillips</strong> is continuing to invest in infrastructure and their supply chain for the<br />
long-term.<br />
Pete George, Marketing Manager, Wholesale, gives us an insight into why he thinks<br />
Conoco<strong>Phillips</strong> is in a prime position to forge ahead, even during uncertain times...<br />
“I have to admit that this is one of the strangest times I’ve known during a long time<br />
in the industry. Who would have thought that some of the major players in the UK<br />
inland supply market would either have no refinery or have their refineries up for sale<br />
Above: The Conoco<strong>Phillips</strong><br />
‘Wholesale Team’<br />
Our success is undoubtedly a result of the strengths of our Humber Refinery. Its point of difference is, as a petroleum coking refinery<br />
designed to supply the steel and aluminium industries, it is not solely reliant on the gasoline and distillates market place to be successful.<br />
Also, its flexibility means that we can go to the ‘market’ with the right deals for our customers at the right margin for ourselves. The<br />
Humber Refinery is unique and we must ensure that we continue to utilise its strengths in our UK marketing operations.<br />
Our dedicated team is the other major contributing factor in our continued success. Our Authorised Distributors and Resellers like the<br />
‘local’ contact with our Regional Managers - Paul Carey, Bruce Mackie, Alasdair Moores, Guy Pulham covering the UK and Paul Barrington<br />
looking after business development in Ireland. Our clients like the fact that they can ‘draw’ from numerous locations, geographically<br />
spread throughout the country. Reliability and consistency are key factors in our ability to meet our customers’ requirements.<br />
National Accounts, based in Warwick, headed by Emma McKim, with the help of Karen Watkins and Nicky O’Neill, ensure we develop high<br />
volume opportunities with larger clients. Recently, Emma McKim headed the team that has concluded successful contract negotiations<br />
with three major supermarket chains. “Going forward, we need to develop opportunities, be flexible and maintain our customer focus to<br />
ensure we keep our momentum up,” concludes Pete.<br />
GB Oils are the UK’s largest independent reseller of fuels and lubricants in the commercial, industrial, agricultural, domestic and retail<br />
forecourt sectors; currently trading under 44 ‘household named’ fuel brands. The scale of the GB Oils business is measured in billions of<br />
litres of fuel supplied annually, with continuing expansion planned for the future.<br />
Conoco<strong>Phillips</strong> is delighted to have agreed a long-term supply deal with GB Oils from its core locations - Immingham, Kingsbury,<br />
Bramhall and the Jetty via Associated Petroleum Terminals (APT) to feed GB Oils’ Scottish locations. Such a deal secures volumes for<br />
Conoco<strong>Phillips</strong> through its key locations and is testament to the strong and growing relationship between the two companies.<br />
Paul Vian, Managing Director, GB oils, commented: “As GB Oils continues to focus on developing its Oil Distribution business in Britain, it<br />
is equally essential to ensure that long term supply positions are in place to support this growth strategy. To that end, we are delighted<br />
to have agreed a new long term supply contract with Conoco<strong>Phillips</strong> that underpins both companies’ commitment to this market place<br />
for many years to come.
Driver safety<br />
evening back by<br />
popular demand<br />
On Tuesday, 26 January, Jet garage, Cooper Brothers in Newmains,<br />
opened its doors for an evening of personal safety advice and basic<br />
training for the lone motorist, in conjunction with Strathclyde Police.<br />
The evening was free for participants and helped drivers to better<br />
understand basic car mechanics, including how to undertake oil and<br />
tyre checks, as well as explanations behind sometimes complex<br />
equipment, such as locking wheel nuts.<br />
Presentations on personal safety for the lone motorist were given by<br />
the crime reduction team from Wishaw Police Office. The evening took<br />
place at Cooper Brothers’ MOT workshop next to the Jet garage.<br />
Garry Gibson of Cooper Brothers was excited about the event and<br />
commented: “As a business, we feel we have an important role to play<br />
in the local community and we hope we are delivering on that by<br />
helping lone motorists to feel that bit safer when out and about. Our<br />
expert mechanics are always on hand to<br />
offer advice and are keen to make sure<br />
our customers feel they can pop in and<br />
gain an impartial view on safety and<br />
mechanical issues.”<br />
Health & SafetyMeasure it...<br />
Manage it!<br />
HSE performance...if we don’t measure it, we can’t manage it! During<br />
2010, Conoco<strong>Phillips</strong> has set some ambitious initiatives in place and, with<br />
careful analysis of the metrics and any trends that develop, we can help<br />
change how some things are done to reach more ambitious targets.<br />
For example, site defects - we have encouraged delivery drivers to identify<br />
and report any defects found at delivery points. The new 45 day target for<br />
fixing problems identified is a big ask from 2009’s target of 60 days from<br />
the end of the month in which the problem was raised. Progress is<br />
commendable so far as the situation is a ‘win-win’ one with drivers feeling<br />
they can really make a difference, whilst we are removing accident risks<br />
from the dealer network much faster, which has a positive effect all round.<br />
Transport contractor slow speed manoeuvring accidents is a new focus<br />
area for 2010, and after a poor start to the year performance in this area is<br />
improving and reflects the focus placed. We are also looking at Customer<br />
Risk categorisation, as we are aware that some of our ‘delivered’ customers<br />
are more likely to experience incidents than others, by definition of their<br />
site infrastructure. Such incidents can include injuries or spills and we are<br />
working to identify the factors, to both retail and wholesale customers, so<br />
we can work with higher risk sites to reduce their risk.<br />
Health &<br />
Safety<br />
news<br />
intouch<br />
17<br />
A spokesperson<br />
for Strathclyde Police said: “Any event that is<br />
committed to improving the safety of the motorist is to be welcomed<br />
and the Cooper Brothers’ initiative is no exception. The events are<br />
always enjoyable yet educational.” From Jet’s perspective, Tony<br />
Conway, Marketing Manager, Strategy and Business Improvement,<br />
agreed and noted: “The Cooper Brothers’ initiative is an extremely<br />
positive one and we’re delighted to support it. It fits in very much with<br />
our philosophy of supporting road safety projects in the community.”<br />
It’s no long-haul to safety<br />
Wincanton, one of Jet’s hauliers, places paramount importance on safety in everything it does and as such was pleased to take<br />
part in World Day for Safety and Health at work. This is an annual event introduced in April 2003 by the International Labour<br />
Organisation (ILO). It is based on the principle that Decent work must be Safe work and the purpose is to create worldwide<br />
awareness of the dimensions and consequences of work-related<br />
incidents and diseases and take the opportunity in stressing the<br />
prevention of accidents and illnesses at work.<br />
The Health and Safety Executive (HSE) is fully supportive of the ILO's promotion of this day<br />
which is recognised with events taking place around the world to raise awareness. A<br />
spokesperson for Wincanton commented, “We have positively engaged in recognising and<br />
supporting this annual event with the engagement of employees through Safety briefings<br />
and Safety bulletins issued nationally and the visual impact of the T-shirts.”<br />
The IPC office move of key staff from the terminal to<br />
the new Newton building passed without incident<br />
and results in a more pleasant working<br />
environment away from the terminal. After a slow<br />
start to the year, Safety Observations are increasing.<br />
This is particularly pleasing as we purposely set no<br />
individual targets in this area to test the level of<br />
engagement in HSE.<br />
Finally, the often overlooked ‘H’ of HSE, Health... our<br />
Health Challenge commenced in February with a<br />
virtual goal of seeing which team travels the most kilometres across the<br />
world, with one point, or virtual kilometre, being awarded for every five<br />
minutes of aerobic exercise.
Hub<br />
feature<br />
Buy Search it Now<br />
Immingham<br />
for profiles of the people who work in the Immingham hub and what they do<br />
Stuart Cufflin is on hub-book<br />
Rachel Reeves<br />
I have worked in Sales and Support here at the Immingham hub<br />
for two years, but have been in the fuel business most of my<br />
working life, having worked for a fuel distribution company for<br />
the last 18 years. I particularly enjoy my current role as I get to<br />
talk to a wide spectrum of customers with varied requirements<br />
which is demanding at times, but always rewarding! Out of work,<br />
I enjoy going out with friends and socialising, particularly going<br />
to the cinema. I also like to keep busy at home refurbishing my<br />
house, although my on-going (two year) bathroom<br />
refurbishment project gives my colleagues at work plenty to<br />
tease me about.<br />
intouch<br />
18<br />
“New Newton Building”<br />
★★★★★<br />
See all 14 members of<br />
the team<br />
Today via: hub book Stuart Cufflin • Comments<br />
Stuart Cufflin, Regional Manager, Customer Support makes a<br />
‘hubba-hubba’ about the Immingham team...<br />
“Customer Support at Humber has a close proximity to our refining colleagues but has a strong<br />
marketing focus and characteristics. Our partnership with our Warwick colleagues allows us to deliver<br />
a seamless service to our customers as the whole process from customer account set up, through order<br />
taking, deliveries and reconciliation, to final invoicing, uses the same technology and follows the same<br />
processes at both locations.<br />
Our day staff are now based at the new Newton building, directly opposite Humber Refinery. All<br />
support services and administration staff are based here as part of the Conoco<strong>Phillips</strong> on-going drive<br />
to safety, as all staff not directly involved in production at the refinery have moved into what is not only<br />
a safer, but better working environment away from the refining site.<br />
We have only been in residence for a couple of months but everyone loves our new home! The building<br />
is superb offering great facilities including a canteen, gym, excellent ‘break-out’ areas and the whole<br />
place feels more professional which is particularly important when our customers visit.<br />
Warwick and Immingham are very much one team, pulling together for our customers’ benefit.<br />
Indeed, the only slight difference is the extended hours Immingham offers from its IPC base nearby, as<br />
we are always available for customer’s enquiries whenever deliveries are being made; early, late,<br />
Saturdays and Sundays, we are there ensuring there is not only a point of contact for our Dealers, but<br />
continuity of supply, ensuring everything runs smoothly. Where there may be problems to solve, the<br />
out of hours shift team are empowered to make decisions, which can be challenging with a lot of<br />
experience required to make the right call.<br />
Janine Davison<br />
Hi, I'm Janine Davison and I've worked for Conoco<strong>Phillips</strong> for<br />
nearly four and a half years in Sales Support at Immingham. I<br />
take orders and enquiries for Immingham, Bramhall, Teesside and<br />
LPG and also help out with Whitegate Refinery work, providing<br />
month end and billing support. My spare time is spent on<br />
shopping trips with my fifteen year old daughter Jade; on various<br />
DIY fiascos with my partner in our new house; at the gym or the<br />
cinema as I'm a self confessed film geek.<br />
Bridie Fairbank<br />
This is my ‘second stint’ at Conoco<strong>Phillips</strong> as I had a three month<br />
gap between a one year maternity cover position and being<br />
offered my current contract as a Reconciliation Administrator. My<br />
job involves balancing both sales and stocks for the terminals I’m<br />
responsible for and then making sure the sales figures tally with<br />
the individual deliveries, as well as daily reconciliations. If they<br />
told me I’d be dealing with figures all day in ‘maths classes’, I’d<br />
have never believed them! I’ve just got my own house, which I’m<br />
madly decorating with the help of my cute kitten ‘Dudley’. I also<br />
go to the gym - about once a month!<br />
Bridget Rushby<br />
I started my Conoco<strong>Phillips</strong> career in Reconciliation, followed by a<br />
role in LPG, but evidently they weren’t for me as the last nine of<br />
the ten years here have been spent in Reconciliation<br />
Administration, crunching the numbers that matter. Certainly the<br />
job is challenging and fairly intense, as the input needs to be<br />
precise if every client is to get the correct paperwork and all the<br />
volumes are to tally-up at my end of day balancing. I’d sum up the<br />
job as challenging but satisfying! I really enjoy gardening but<br />
wouldn’t say I’m that green fingered and the rest of my time is<br />
spent with my three grandchildren, with one more due to keep<br />
me busy at the end of May.<br />
Sara Doe<br />
Hi, my name is Sara Doe. I'm a Reconciliation Administrator at<br />
Conoco<strong>Phillips</strong> in Immingham. My role includes dealing with the<br />
reconciliation for Immingham White Oil and LPG at Teesside,<br />
Bramhall and various terminals around the country. I have<br />
worked for Conoco<strong>Phillips</strong> for four years. Out of work I enjoy<br />
spending time with my husband and two children who are three<br />
years and 18 months so I don't have a lot of time for hobbies.
hub-book<br />
View all the hub-book friends<br />
Buy Read it Now on for hub-book to connect with friends<br />
Dawn Joyner<br />
As Reconciliation Supervisor, I am responsible for ‘making sure the<br />
numbers add up’ for all products in store, retail sales, collections,<br />
deliveries, all the loading cards and fuel for our own transport<br />
bunkering use...you name it, we reconcile it! I cover for, and<br />
oversee, the work of the team and really enjoy the interaction<br />
with colleagues and customers alike. The work, mainly in our SAP<br />
system, is intense, detailed and requires a lot of focus. I like<br />
reading and shooting things...especially the boss! (that’s the big<br />
straw thing with the target on in archery) although I have to<br />
admit, luckily for Conoco<strong>Phillips</strong>, my work is far more accurate<br />
than my aim with bow in hand.<br />
Mike Bawden<br />
I look after LPG supply together with the Bramhall and<br />
Immingham terminals. I have worked at Conoco<strong>Phillips</strong> for ‘a<br />
little while’, in numerous roles and locations around the country. I<br />
started as an apprentice in our commercial vehicle workshops in<br />
Plymouth with moves to Kingsbury, Bramhall, Immingham,<br />
London, Sunderland, back to Plymouth and Immingham once<br />
more. I’m a very keen sailor, having raced mainly catamarans.<br />
More recently, my sailing has been on dry land in the form of land<br />
yachting. I will be competing at the ‘European and World<br />
Championships’ later this year in Belgium.<br />
Rachel Eyre<br />
I have worked at Conoco<strong>Phillips</strong> for a staggering 21 years, which<br />
is hard to believe - as I now and again remind the boss, I’d have<br />
got less for murder! I have worked in reconciliation, LPG and<br />
transport and am about to move from Operations<br />
Administration, which is in essence a forward planning role, to a<br />
shift based (for the first time ever!) job in operations coordination,<br />
involving out of hours cover...a change is as good as a<br />
rest they say.<br />
Naomi Donoghue<br />
Hi, I'm Naomi Donoghue, Operations Supervisor at Immingham. I<br />
joined the company almost six years ago as part of the IPC shift<br />
team who oversee the day to day deliveries for<br />
Immingham/Bramhall and Stockton. Despite changing roles<br />
three years ago, I can still regularly be seen working shifts but also<br />
spend much more time working 9-5 than I used to. Out of work, I<br />
am a keen tennis player and often play competitively through the<br />
summer for my local club.<br />
Ian Goodwin<br />
I am an Operations Coordinator working on the shift team<br />
down at IPC. I have been with the company now for three<br />
years, having previously worked on the construction of<br />
Heathrow Terminal 5 (the luggage system wasn’t my<br />
responsibility, honest). I am a very keen singer, having<br />
performed at local pubs and clubs around my home town of<br />
Scunthorpe. A couple of years ago I auditioned for the X-Factor<br />
but unfortunately wasn’t bad enough to be shown on the telly.<br />
Gill Young<br />
I joined Conoco<strong>Phillips</strong> back in February 1992 as secretary<br />
for Immingham Terminal. I moved over to Retail in<br />
September 1995, working mainly from Doncaster, then<br />
temporarily out of Warwick. In February 1997, I moved back<br />
to Immingham to take up my current role of Reconciliation<br />
Administrator. Presently, away from work, when I am not<br />
trying to keep up with my fast moving four year old, I enjoy<br />
doing Zumba classes, walking and cooking for friends and<br />
family.<br />
Stuart Cufflin<br />
I joined Conoco<strong>Phillips</strong> in 2007, my background being quite<br />
technical, from my degree in chemistry through various<br />
industrial, chemical and supply chain roles. As Regional<br />
Manager, Customer Support, my day to day tasks include<br />
running three departments - Operations, Sales Support and<br />
Reconciliation, based jointly at the new Newton Building<br />
and at IPC. I am also responsible for looking after our largest<br />
haulier, all of which keeps me busy with over 500 customers<br />
and 150 staff and drivers; I certainly don’t get bored at work!<br />
I like the challenges my job brings, and particularly enjoy<br />
getting involved in new business opportunities and<br />
providing cost effective solutions for the ‘field based’<br />
tender team.<br />
Out of work, my time is taken up almost<br />
exclusively by my three young children,<br />
the eldest of which is only seven, so I<br />
have my hands full there. In fact,<br />
I think coming to work seems<br />
like a rest!<br />
intouch<br />
19<br />
Heather Brown<br />
I joined Conoco<strong>Phillips</strong> in December 2006 as Operations<br />
Coordinator, working on the shift team at IPC. Prior to joining<br />
Conoco<strong>Phillips</strong>, I worked for Exel in a similar type of role. I am a<br />
Karate Black Belt and I enjoy holidays in my apartment in Spain.<br />
Karl Stretton<br />
I have worked for Conoco<strong>Phillips</strong> for just over eight years and I<br />
work on shift at IPC as an Operations Coordinator. I enjoy this<br />
role as it tends to be where all of the action happens, needing<br />
quick thinking and some time flying by the seat of your pants!<br />
Outside of work, my main interests are going to the gym,<br />
angling and I am currently looking at studying Egyptology<br />
through the Open University.
Customer<br />
focus<br />
orders<br />
respond<br />
regional managers<br />
taking the lead<br />
Anne Day talks about<br />
supporting you jetorders@conocophillips.comworld-leaders<br />
changes<br />
account<br />
CorytonBramhallmanagement<br />
payload<br />
phone systemsDieselUnleaded<br />
LPG the management of<br />
volumes<br />
Kerosenebunkeringreconcilliation<br />
short-notice tonnes<br />
invoicing<br />
support<br />
software<br />
information deliveries ‘day-to-day’ data<br />
upgrade delivery standards<br />
resources launch date needs<br />
loading<br />
success Teeside capacity address CPNet to enhance<br />
rig Westerleigh<br />
site<br />
yes delivery window<br />
repeat<br />
Plymouth<br />
instructions<br />
details<br />
experience<br />
payload<br />
there for you<br />
fuelling success<br />
customersConoco<strong>Phillips</strong><br />
Customer<br />
provision<br />
weekdays<br />
requirements<br />
relationshipsknowledgeorganisation<br />
working together<br />
West London<br />
tracking account numberdrivers<br />
Support...<br />
immingham<br />
solutionsrequests<br />
queries<br />
brand<br />
safety litres<br />
solutions<br />
drive preparation real-time<br />
first-time<br />
provide promises<br />
Data ‘Day’<br />
formats<br />
speed<br />
dial<br />
pumps<br />
supply<br />
fuel<br />
flexibility<br />
right person<br />
Gas<br />
oil<br />
verification<br />
support<br />
demand<br />
matters<br />
SAP<br />
Kingsbury<br />
Jet<br />
hub<br />
pots<br />
vision<br />
email<br />
here to help<br />
together<br />
technology<br />
up-to-date<br />
computers<br />
weekdays<br />
key<br />
notes<br />
easier<br />
systems<br />
IPC<br />
ask<br />
price<br />
Warwick<br />
working hours<br />
solutions<br />
appropriate<br />
meeting<br />
options<br />
ready to respond<br />
requirements<br />
schedules<br />
relationships on time every time<br />
upgrade<br />
trucks<br />
solutions<br />
utilisation<br />
technology<br />
customers<br />
information<br />
efficiency<br />
night<br />
day<br />
terminals<br />
LPG<br />
The management, and more importantly the accessibility of data, is crucial to the ability of<br />
people at all levels in an organisation to take the right decisions for the benefit of the<br />
business and the customer.<br />
maximum<br />
access<br />
fingertips<br />
minimum<br />
people<br />
Historically, each area of the business has been responsible for maintaining its own<br />
contact information and customer records. There was no common format or crossover<br />
of information and a variety of software was used for data storage. In addition,<br />
Regional Managers on the road had no easy way to access the information.<br />
intouch<br />
20<br />
As front line support for customers, from opening new accounts, taking orders,<br />
arranging deliveries, reconciling sales, and issuing invoices, Customer Support, along<br />
with Retail and Credit, has recognised a need for a different approach to enable them to<br />
respond more quickly to customer requests, and to make more information readily<br />
available, in a centralised location.<br />
Initially, Customer Support, Retail and Credit will be using the additional functionality of the<br />
database to store their channel-specific data and it is anticipated that other groups will soon<br />
follow. Regional Managers will be able to access the same records on their BlackBerry, so will get<br />
up to date information on activities between their Customers, Customer Support, Contracts, Retail<br />
Services and Credit.<br />
Customer Support understands how important it is for you to get through to the right person, first time, so we are<br />
also taking the opportunity to upgrade our phone systems so that your call is routed to the most appropriate person with<br />
up to date customer information at their fingertips.<br />
To enable Customer Support to be presented with a customer's record, at the point at which the call is answered, we will be asking<br />
customers to enter their account number and to choose from the following options: ‘Place an order’, ‘Change an order’, ‘Request a Late<br />
Change’ and ‘Other’.<br />
As an alternative, customers could consider emailing their order. This option provides them with the flexibility to place orders when it suits<br />
them and avoid our peak time rush. For more details, send an email to jetorders@conocophillips.com and we will provide full details.<br />
The new Customer Support fuel order line numbers are:<br />
During working hours 9am - 5pm, Monday to Friday, excluding Bank Holidays:<br />
Bramhall 0844 335 6124<br />
Coryton/West London 0844 335 6129<br />
Grangemouth 0844 335 6106<br />
Immingham IPC 0844 335 6148<br />
Kingsbury 0844 335 6149<br />
LPG 0844 335 6114<br />
Plymouth/Westerleigh 0844 335 6155<br />
Teesside 0844 335 6142<br />
.. and in addition, the following general query lines will also be changing<br />
CPNet and Invoice Queries 0844 561 8842<br />
Republic of Ireland Queries 0844 335 6437<br />
Anne concludes, “We are expecting to be much more ‘day to day’ efficient with the implementation of our database, as we will be able to<br />
see real time data relating to activities that have taken place.”
Community spirit,<br />
a winning<br />
formula...<br />
Community<br />
focus<br />
Jet garage, John R Ford, situated on Ampthill Road, Shefford, is<br />
backing its local school’s football team with great results already.<br />
The garage has sponsored the year seven boys football team at<br />
Robert Bloomfield Middle School.<br />
In total, 15 bright yellow and blue kits were provided to the team<br />
and they are already proving to be a big hit with the players, as<br />
Steve Fox, Assistant Head at the school comments: “The boys look<br />
fantastic in their new strip and are thrilled to bits with it. It makes<br />
them look very professional and is definitely helping them in<br />
their winning streak – they have won every game since they<br />
started wearing it!”<br />
The garage has chosen to sponsor the team, not only because it’s<br />
just down the road from the forecourt, but also because of owner<br />
Richard Ford’s connections with the school. As well as being Chair<br />
of Governors, Richard and his three children all went to Robert<br />
Bloomfield Middle School. “We operate at the heart of a fantastic,<br />
close-knit community and it’s important for us to use our position<br />
to make a positive difference,” explained Richard, who is excited<br />
to be in a position to give something back.<br />
“Robert Bloomfield Middle School puts a lot of emphasis on sport<br />
and fitness and the pupils are very committed to their teams.<br />
We’re delighted to be able to help by providing this kit and look<br />
forward to following their ongoing progress with interest,” he<br />
concluded.<br />
David Watson, Regional Manager, for Jet, comments: “Sport plays<br />
a vital role in communities up and down the country, so it’s always<br />
positive to see local garages doing their bit and backing school<br />
football teams in their area, especially when there’s a strong<br />
family connection like this.”<br />
intouch<br />
21<br />
Community ‘Quality’ rewarded<br />
It’s almost three years since Haddington Athletic Junior Football<br />
Club held talks with all of the football clubs in Haddington, East<br />
Lothian, with a view to forming a Community Football Club.<br />
A voyage of ‘discovery’...<br />
Eddie Bates, who works at Humber Refinery, gave us an end of season viewpoint: “The Discoveries<br />
Safer Communities season 2009/2010 was one to remember, as we competed and won the<br />
Scunthorpe Jack Kalson Commercial Under 12s League and to top that, we won through to the final<br />
of Jack Kalson President’s Cup for Under 12s, which was played on Monday, 3 May 2010. We beat<br />
Wrawby Rovers in the final by two goals to one; this final was played at the home of Scunthorpe<br />
United (Glanford Park) and was a fantastic experience for the boys and their families. The boys have<br />
worn the strip with pride and we were all grateful for Jet’s kind contribution.”<br />
We are delighted to announce that Haddington Athletic have<br />
become the first Club in East Lothian, and only the tenth Club in<br />
the whole of Scotland, to be awarded the prestigious Scottish<br />
FA Quality Mark Community Award, the Association’s top<br />
award.<br />
Raymond Daniel, coach at Haddington Athletic, commented:<br />
“The kit is excellent and we’re very grateful for the sponsorship<br />
from By-Pass Service Station. We use it home or away,<br />
depending upon opponents. The teams have been doing well<br />
and the U21s have got through to the cup semi final, so here’s<br />
hoping!”
‘Jet Propelled’,‘Are We There Jet’ and ‘Jet Setters’ take<br />
on the Three Peaks Challenge<br />
‘Peak<br />
performance’...<br />
Following the success of last year’s ‘Trailwalker’ challenge, a team of 21 intrepid adventurers from Conoco<strong>Phillips</strong>, Warwick are<br />
busy preparing to take on a new challenge for 2010 in a bid to raise £6,000 for Action Medical Research. The challenge they<br />
have chosen is ‘The Three Peaks Challenge’ which involves climbing the three highest mountains in Britain - Ben Nevis, Scafell<br />
Pike and Snowdon, in 24 hours or less, including driving time.<br />
The teams, named ‘Jet Propelled’, ‘Are We There Jet’ and ‘Jet Setters’, will be setting off from the base of Ben Nevis at about<br />
4.30am on Saturday, 10 July. After a quick decent from the 1,344m summit, the support crews will whisk them off to the<br />
Lake District to tackle Scafell Pike which, at 978m, is the smallest of the three peaks. Then it is off to Wales to conquer the<br />
final mountain, Snowdon, at 1,085m. If the teams are to complete the challenge in 24 hours, this will mean climbing<br />
Snowdon in the dark!<br />
In order to get fit for the challenge, the teams have already been on two training walks and have a couple more planned<br />
before the event. However, the most recent training walk up Snowdon was cut short due to the summit being blanketed<br />
in heavy snow, making it inaccessible without crampons. To date, the teams have raised over £1,900 for Action Medical Research. This charity<br />
has been funding medical breakthroughs for almost 60 years and played a vital role in the development of the UK polio vaccine. Today, the<br />
charity is dedicated to improving the health of babies and children. You can find out more about the charity at www.action.org.uk. If you'd<br />
like to support the participants of this challenge and donate to Action Medical Research, please log onto<br />
http://www.action.org.uk/sponsor/jetpack.
Wild weather doesn’t stop<br />
the ‘Wildings’<br />
Brother and sister, Sabrina and Max Wilding, brought a new<br />
meaning to ‘Neighbourhood Watch’ when some of the largest<br />
snowfalls in recent history saw elderly and frail residents in<br />
Paignton unable to get out to shop for vital supplies.<br />
‘The Wildings’ took the shop to them, as they took bread and<br />
milk to their neighbours, checked all was okay and brought back<br />
any other shopping orders local residents required; all supplied<br />
from the local Jet service station, Wilding Motors, on Totnes<br />
Road where their parents work.<br />
Ian Wilding, father of the children, said: “We didn’t push the<br />
children to do this; checking on elderly neighbours and regular<br />
customers we had not seen in a while, was their own idea. The<br />
residents were really pleased and appreciated their visits. What<br />
they’ve done is great; Tracey and I are really proud of what the<br />
children did.”<br />
Padstow’s Jet service<br />
station also helped the<br />
elderly during the<br />
inclement weather,<br />
ensuring that its elderly<br />
customers were kept<br />
warm as it delivered coal<br />
and bottled gas to them,<br />
even though it couldn’t<br />
get its own deliveries of<br />
coal. Owner, Mike<br />
Trenouth, said: “We<br />
used our own 4x4 vehicles to go to the coalman<br />
to pick up supplies and then delivered them to our elderly<br />
customers. We were conscious of how important it was for the<br />
elderly to keep warm through the freeze.”<br />
Kilimanjaro bound<br />
intouch<br />
23<br />
Patrick Hudson, Jet’s Marketing Manager, Retail, tells us about a trip<br />
back to his homeland in aid of causes very close to his heart...<br />
“This coming August, together with my twin brother Ed and our<br />
respective teenage sons, George and Charlie, we will attempt to<br />
climb Mount Kilimanjaro in aid of causes that are very close to our<br />
hearts. Six years ago I climbed Kilimanjaro with my eldest son and<br />
Mike Garner (Jet Dealer in Hampshire) and I can’t quite believe I’m<br />
mad enough to attempt it again, this time honouring a promise<br />
made to my younger son that, when he was 16, I would endeavour<br />
to do the same with him, if he wanted to do so. In addition to others<br />
on the climb, will be Mike Greene (ex Jet) who broke his leg on our<br />
last attempt at the summit but is determined to make it to the top<br />
this time! We are certainly not underestimating the task as it’s a<br />
very testing challenge, with only half of those attempting it actually<br />
reaching the summit.<br />
To give us the added impetus needed to get to the top, we are<br />
climbing for two charities, firstly ‘500 miles’ which aims to get<br />
people living in impoverished rural areas of Malawi and Zambia,<br />
who have lost limbs or are disabled, back to normal life, as far as<br />
possible, by recovering their mobility with a combination of<br />
surgery, prostheses (artificial limbs) and therapy.<br />
‘500 Miles’ is a UK registered charity that supports ‘Flyspec’ which is<br />
based in Zambia and run by two orthopaedic surgeons, John Jellis<br />
and Goran Jovic, giving their time to the cause on a voluntary basis.<br />
In 2009, they travelled 32,758 nautical miles by air (John and Goran<br />
are both also pilots and fly themselves to clinics where they can)<br />
and 31,026 kilometres by road, making 107 visits throughout<br />
Zambia seeing 5,258 patients and performing an astonishing 1,527<br />
operations at an average cost of around £100 per operation. Flyspec<br />
also pays to train local Zambian staff to make prostheses and to<br />
maintain the charity's workshops and infrastructure; this helps<br />
ensure that its activities will be sustainable in the future.<br />
In Zambia, an estimated 95 percent of those needing orthopaedic<br />
surgery or prostheses have no access to it. People with disabilities<br />
are, almost without exception, hidden away and ignored, having to<br />
suffer in silence and isolation. Zambia is one of the poorest<br />
countries in the world and has no public welfare system or social<br />
security support. Flyspec are making a real difference and<br />
completely transforming impoverished people’s lives, in many cases<br />
allowing them for the first time to be properly mobile, independent<br />
and able to support themselves...a truly amazing achievement that<br />
will surely motivate us to get to the top of Kilimanjaro.<br />
A second charity, which I am seeking more local support for, is called<br />
‘Act One Artsbase’ and it provides dance classes and respite to<br />
disabled young people in Hertfordshire where I live.”<br />
For more information log on to:<br />
http://www.justgiving.com/hudsons-do-kili
Bits ‘n’<br />
Pieces<br />
fitness frenzy<br />
intouch<br />
24<br />
- all in a good cause<br />
on 2 legs...<br />
Cash for kids...<br />
Ian Wallace, Director of James Wallace (Dumfries) Ltd.,<br />
took the long trip from his Jet dealership in Scotland to<br />
the USA to support some needy charities.<br />
Ian said: “In February 2010, at the grand old age of 54,<br />
I took part in my first ever marathon with my son,<br />
Alistair, in Austin, Texas, where he is currently at<br />
university. I am raising money for two charities; firstly,<br />
Cash For Kids, which raises money for local children's<br />
charities. I was sponsored by Conoco<strong>Phillips</strong>, who<br />
made a donation to Cash for Kids. I also chose to<br />
support Act4Africa, as Alistair will travel to Africa this<br />
summer to assist in a programme educating in schools and<br />
orphanages about HIV/Aids, about how to avoid it and how to<br />
live with it”.<br />
Ian completed the marathon in 4 hours 24 minutes.<br />
Ian Jets 2 it!<br />
Ian Doubtfire, Managing Director of Jet2.com, one of Jet’s<br />
Aviation customers, truly did Jet to his marathon.<br />
He says: “Being an aviation enthusiast, I was always aware of<br />
the excellent work done by the ORBIS team using their DC10<br />
flying around the world. Just imagine being given the gift of<br />
sight just by completing a simple cataract operation –<br />
it must be truly life changing. Can you believe that<br />
there are 45 million people who are blind worldwide,<br />
of which 80 percent suffer needlessly I felt I had to<br />
do something to help this non profit organisation<br />
which is manned by volunteers.<br />
Whilst I am getting on, there is still life in the ‘old<br />
boy’ and my daughter suggested I ran a marathon.<br />
To help persuade me, she suggested the Grand<br />
Cayman Islands – I didn’t think about the heat<br />
when I registered! I conquered the 26 miles, 385<br />
yards and completed a once in a lifetime goal in 5<br />
hours 45 minutes.<br />
Thanks for the sponsorship from Conoco<strong>Phillips</strong>”.<br />
BAPS 10k challenge - the spirit of service<br />
More than 3,500 people around the country took to the streets and parks on Sunday, 18 April 2010 for the BAPS<br />
Charities 10k Challenge to raise funds for children and other worthy causes. BAPS Charities UK held this year’s<br />
event in conjunction with the UK’s leading children’s charity, Barnardo’s, as well as several smaller charities<br />
around the country. It brought together members of the community from a wide variety of backgrounds and<br />
ages – ranging from three to over 90 – to walk, jog or run a distance of 10 kilometres.<br />
Conoco<strong>Phillips</strong> was happy to sponsor Retail Customer, Yogesh Chag, joint owner of Craven Park Service Station,<br />
in this challenge. The BAPS Charities 10k Challenge was completed in a total of 15 centres around<br />
the UK, many supporting charities at the local level as well.<br />
on 2 wheels... on 4 legs...<br />
Miles along the Nile<br />
Lisa Davis cycled 256 miles along the banks of the River Nile in<br />
November 2009 for the British Heart Foundation in memory of<br />
Antony, her husband and best friend, and also to raise<br />
awareness of the heart disease.<br />
Lisa said: “It was a tremendous experience, both physically and<br />
emotionally. We cycled over five days, the longest day being 78<br />
miles. We passed a couple of filling stations, unfortunately not<br />
Jet ones as I would have had my photo taken there as well.<br />
With the help of sponsorship from Conoco<strong>Phillips</strong>, I exceeded<br />
my target of raising £9,000.”<br />
on ‘Wall Street’<br />
Helen Needham, Director at Hingley & Callow<br />
Oil Ltd., in Stourport, completed a charity<br />
race at Cheltenham during the Festival in<br />
March 2010. In front of a crowd of<br />
thousands, Helen managed to push her horse, Mister Wall<br />
Street, through the field to finish third.<br />
Helen was fortunate enough to be selected for the race and<br />
had to promise to raise at least £5,000 for Cancer Research to<br />
compete. As Hingley & Callow are a customer of<br />
Conoco<strong>Phillips</strong>, we were happy to oblige with a donation.