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Immingham
for profiles of the people who work in the Immingham hub and what they do
Stuart Cufflin is on hub-book
Rachel Reeves
I have worked in Sales and Support here at the Immingham hub
for two years, but have been in the fuel business most of my
working life, having worked for a fuel distribution company for
the last 18 years. I particularly enjoy my current role as I get to
talk to a wide spectrum of customers with varied requirements
which is demanding at times, but always rewarding! Out of work,
I enjoy going out with friends and socialising, particularly going
to the cinema. I also like to keep busy at home refurbishing my
house, although my on-going (two year) bathroom
refurbishment project gives my colleagues at work plenty to
tease me about.
intouch
18
“New Newton Building”
★★★★★
See all 14 members of
the team
Today via: hub book Stuart Cufflin • Comments
Stuart Cufflin, Regional Manager, Customer Support makes a
‘hubba-hubba’ about the Immingham team...
“Customer Support at Humber has a close proximity to our refining colleagues but has a strong
marketing focus and characteristics. Our partnership with our Warwick colleagues allows us to deliver
a seamless service to our customers as the whole process from customer account set up, through order
taking, deliveries and reconciliation, to final invoicing, uses the same technology and follows the same
processes at both locations.
Our day staff are now based at the new Newton building, directly opposite Humber Refinery. All
support services and administration staff are based here as part of the ConocoPhillips on-going drive
to safety, as all staff not directly involved in production at the refinery have moved into what is not only
a safer, but better working environment away from the refining site.
We have only been in residence for a couple of months but everyone loves our new home! The building
is superb offering great facilities including a canteen, gym, excellent ‘break-out’ areas and the whole
place feels more professional which is particularly important when our customers visit.
Warwick and Immingham are very much one team, pulling together for our customers’ benefit.
Indeed, the only slight difference is the extended hours Immingham offers from its IPC base nearby, as
we are always available for customer’s enquiries whenever deliveries are being made; early, late,
Saturdays and Sundays, we are there ensuring there is not only a point of contact for our Dealers, but
continuity of supply, ensuring everything runs smoothly. Where there may be problems to solve, the
out of hours shift team are empowered to make decisions, which can be challenging with a lot of
experience required to make the right call.
Janine Davison
Hi, I'm Janine Davison and I've worked for ConocoPhillips for
nearly four and a half years in Sales Support at Immingham. I
take orders and enquiries for Immingham, Bramhall, Teesside and
LPG and also help out with Whitegate Refinery work, providing
month end and billing support. My spare time is spent on
shopping trips with my fifteen year old daughter Jade; on various
DIY fiascos with my partner in our new house; at the gym or the
cinema as I'm a self confessed film geek.
Bridie Fairbank
This is my ‘second stint’ at ConocoPhillips as I had a three month
gap between a one year maternity cover position and being
offered my current contract as a Reconciliation Administrator. My
job involves balancing both sales and stocks for the terminals I’m
responsible for and then making sure the sales figures tally with
the individual deliveries, as well as daily reconciliations. If they
told me I’d be dealing with figures all day in ‘maths classes’, I’d
have never believed them! I’ve just got my own house, which I’m
madly decorating with the help of my cute kitten ‘Dudley’. I also
go to the gym - about once a month!
Bridget Rushby
I started my ConocoPhillips career in Reconciliation, followed by a
role in LPG, but evidently they weren’t for me as the last nine of
the ten years here have been spent in Reconciliation
Administration, crunching the numbers that matter. Certainly the
job is challenging and fairly intense, as the input needs to be
precise if every client is to get the correct paperwork and all the
volumes are to tally-up at my end of day balancing. I’d sum up the
job as challenging but satisfying! I really enjoy gardening but
wouldn’t say I’m that green fingered and the rest of my time is
spent with my three grandchildren, with one more due to keep
me busy at the end of May.
Sara Doe
Hi, my name is Sara Doe. I'm a Reconciliation Administrator at
ConocoPhillips in Immingham. My role includes dealing with the
reconciliation for Immingham White Oil and LPG at Teesside,
Bramhall and various terminals around the country. I have
worked for ConocoPhillips for four years. Out of work I enjoy
spending time with my husband and two children who are three
years and 18 months so I don't have a lot of time for hobbies.