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with Liquid Titanium. Liquid Titanium strongly bonds to<br />

metal surfaces at a molecular level, adding an extra layer<br />

of protection to further reduce wear on critical engine<br />

parts and help extend engine life. Customer product<br />

acceptance led to a six percent increase in branded diesel<br />

engine oil sales and, in a market where demand has<br />

fallen 8-9 percent, resulted in meaningful market share<br />

growth for Conoco<strong>Phillips</strong> Lubricants. More recently,<br />

Lubricants has expanded the proprietary Liquid Titanium<br />

additive to the Kendall Motor Oil passenger car line,<br />

thereby further leveraging the additive to grow market<br />

share in the automotive segment.<br />

Costs<br />

Costs continue to be a challenge within Downstream<br />

Refining and Marketing. The margin challenges we face<br />

every day, and the uncertain economic environment,<br />

demand that costs are always highlighted on our radar. I<br />

challenge each employee to be disciplined with spending<br />

and continuously look for efficiencies within the business<br />

to drive costs down and productivity up. We have been<br />

challenged in 2010 to bring our costs down and I have<br />

the confidence that we can reach these targets without<br />

impairing our other targets of safety, volume and<br />

building strong customer relationships.<br />

our marketing focus<br />

Facing Challenges<br />

Increased fiscal take, climate change policy uncertainty,<br />

additional regulatory burden, fuel specific mandates, and<br />

geopolitical risk are some of the major challenges in the<br />

political environment facing our company around the<br />

world. When I look at those challenges from a marketing<br />

perspective, many of them have a serious effect on what<br />

we do and what we will do in the coming years.<br />

Climate Change Policies<br />

Climate change policies and fuel specific mandates are<br />

two challenges that will continue to have significant<br />

impact on our business. Strategically responding to<br />

meet renewable product blending obligations, required<br />

in the United States’ Federal Renewable Fuel Standard<br />

and Europe’s Renewable Energy Directive, will be critical<br />

especially as obligations increase in the coming years.<br />

Hurdles for meeting our obligations will continue to<br />

arise, including State-level fuel mandates in the United<br />

Sates that conflict with our ability to generate offsetting<br />

credits. With this high level of external<br />

uncertainty, we must be agile in our response. As we<br />

explore opportunities to increase the percentage of<br />

renewable products blended into motor fuels, there are a<br />

myriad of issues involved in meeting blending<br />

requirements, including product liability, production and<br />

logistics constraints, as well as customer and consumer<br />

acceptance.<br />

Safety<br />

Keeping our people safe and able to return to their<br />

families is a challenge and focus that is constantly before<br />

us. From Lubricants plants, to retail contractors, to office<br />

employees, the goal is zero injuries. No matter how the<br />

challenges and focus areas change, safety is always the<br />

top priority.<br />

Across all areas of Marketing and in all sectors of the<br />

globe, we need to continuously raise the bar of<br />

performance to remain competitive. If we<br />

focus on doing the basic things right -<br />

operating safely, being disciplined in<br />

our cost structure, and delivering<br />

customer service that enables<br />

growth - we will be better able to<br />

effectively and efficiently meet<br />

the external challenges that we<br />

face.<br />

Another ‘bumper’<br />

edition of In Touch<br />

rolls off the press, packed<br />

with what’s happening in<br />

the world of Jet and<br />

Conoco<strong>Phillips</strong>, which I hope you<br />

find interesting and informative. I’m<br />

always keen to know what you think of In<br />

Touch, so please let me have your comments,<br />

along with any news and stories we can publish next<br />

time... and have a lovely summer!<br />

Call me on 01926 404967<br />

or email me at judy.green@conocophillips.com<br />

Welcome<br />

intouch<br />

3

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