EXECUTIVE OF THE YEAR: - Customer Service Institute of Australia

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$"00'%)$,%)!"+0%$.$"( THE BENEFITS OF MYSTERY SHOPPING By Lauren Mathews Client Service Manager Market Pulse International !"#$%&'()*&$)%$+"#$+,%)-&%%. >"#."#.:&#8%&)&#&6&)7#/+9D."7#42#4"#$%&#/12$+9&)#2&)64/&# 4"*12$)7#$%42#42#,1"*.9&"$.3#$+#7+1)#G124"&22E#
“ Lauren’s extensive experience in customer service, management, and administration has prepared her well for her current role as Client Services Manager - Australia for the Customer ” Experience Improvement company - Market Pulse International. '&*599&-#$31)%$;%)3&$#D)+64*&2#7+1#84$%#4",+)9.$4+"#+"#7+1)#/12$+9&)# 2&)64/&2#2+#7+1#/."#)&/+:"42&;#)&8.)*;#)&$).4"#."*#:.4"# G124"&22#:)+8$%E !!April 2011 "#$"%%"&$"!!! 8U
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EXECUTIVE OF THE YEAR: - Customer Service Institute of Australia

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