Quality Account 2010/11 - Royal Marsden Hospital

The Royal Marsden NHS Foundation Trust
Part two
Priorities for improvement and statements
of assurance from the Board
In 2009/10 and 2010/11 we consulted with
patients and carers from the Council of Governors,
Patient and Carers Advisory Group, the Board
and frontline clinical staff to choose from a long
list of national and local priorities on ten quality
priorities for improvement over 2010/11. In setting
these priorities we have aimed to reflect national
and international priorities that are a measure of
the quality of patient care and have endeavoured
throughout to set stretching targets.
For each area of care if the performance was
measured in 2009/10 this will be compared with
performance in 2010/11. For new measurements
(metrics) only the 2010/11 results will be shown.
Finally, new priorities for improvement in 2011/12
are also described.
Important: In many of the following sections
information or data is provided as numbers, or
graphs or both to illustrate or explain. Information
at The Royal Marsden is treated very seriously
as it is important that all stakeholders (patients,
carers, staff and the Government) can trust
and rely on our information. We also use this
information every day to measure our care over
time. Because we take information so seriously
we have an information team which is trained
and educated in specifically health information
and statistics. Our data/information quality is
externally checked and audited (information about
this can be found towards the end of the QA). If
there is anything that we can make clearer or if
you have any questions regarding our information
please contact our Head of Quality via the hospital
switchboard 020 8642 6011 or via our website,
www.royalmarsden.nhs.uk
Priorities for improvement 2010 /11:
No. Category Priority
1. Safe care Reduction of
health associated
infections (HCAI)
2. Safe care Reduction in falls
3. Safe care Reduction in
medication incidents
4. Safe care Reduction in Venous
Thrombo Embolism
(VTE or blood clots)
1. Effective
care
2. Effective
care
3. Effective
care
1. Patient
experience
2. Patient
experience
3. Patient
experience
Reduced length of stay
Reduction in the
hospital standardised
mortality ratio
Reduction in the
incidence of hospital
acquired pressure ulcers
To be in the top 20%
of trusts for key areas
of inpatient survey
To be in the top 20%
of trusts for key areas
of outpatient survey
Roll out of the real-time
patient feedback throughout
the trust
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