guide to multi source feedback

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Multi Source Feedback What is Multi Source Feedback Multi Source Feedback (MSF) is a confidential process of gathering information about your behaviour and performance from a number of sources “ it is the systemic collection and feedback of performance data on an individual or group derived from a number of stakeholders on their performance “ Ward (1995) It is a reliable method of providing data for reflection and development of your work performance “ (NHS Education Scotland and COGPED 2008) In other words it is a way of looking at your behaviour in your job role from more than one perspective, a full circle view. Revalidation One type of information required as supporting information for medical revalidation will be multisource feedback from colleagues. This information will be considered at your annual appraisal. As a doctor you are required to provide evidence from MSF twice in the five year cycle of revalidation. (General Medical Council 2008) Benefits People that have used MSF have identified a number of benefits, these include: • Increased self awareness and insight, “discovering your blind spots” • Identifying and understanding their strengths • Helping them to take ownership and control of their own development • Helping with their continuing professional development (CPD) • Providing the evidence to support an effective appraisal process There are also benefits to your practice: • Better communication • Better patient care through improved skills and knowledge • A more open learning culture • Helping to inform the provision of Continuing Professional Development
Keys to Successful Multi Source Feedback • Timing Many General Practitioners are only using MSF as part of the evidence to support revalidation. However it can be used at any time to gain feedback. It may be advisable to avoid times of significant change within a practice or if as an individual you are under significant change in your personal life. • Purpose It is important for you to consider why you are carrying out the MSF and what may be the implications for you and your practice. It may sound obvious, but are you happy to receive feedback and reflect on it The practice that you work in should also be supportive of process and be willing to act upon and participate the outcomes of the review. • Tools The MSF questionnaire that you choose should reflect your purpose. What is it that you want to know about for example if you are in a educational role you may wish to choose a tool that asks questions related to that. As revalidation becomes formalised you will be required to use a tool that reflects the principles of Good Medical Practice and is accredited by the General Medical Council. Currently there are a number of tools being developed. There are some examples of MSF questionnaires in appendix 3 and 4. • Confidentiality and Anonymity The most important aspect of a MSF is that of confidentiality. The best way for it to be organised is that the responses are sent to a third party who collates and organises the feedback. This may be someone from outside your practice such as a practice manager from another surgery, your appraiser or a trusted colleague. • Feedback Evidence has indicated that 360 feedback is a positive developmental process provided that skilled facilitators are used to provide the feedback and to encourage reflection. It is therefore recommended that; The feedback facilitator has received training in giving feedback The feedback takes place in a an appropriate environment Appropriate time is given to the feedback process
Page 1: NHS Berkshire West Multi Source Fee
Page 5 and 6: Resources • Websites General Medi
Page 7 and 8: Appendix 1 Suggested Process for Ef
Page 9 and 10: Appendix 3 Stop, Start, Continue, F

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