Parliamentary and Health Service Ombudsman _" IN PEOPLE - the ...
Parliamentary and Health Service Ombudsman _" IN PEOPLE - the ...
Parliamentary and Health Service Ombudsman _" IN PEOPLE - the ...
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Annex A: Suggested wording for paragraph 217.<br />
<strong>Parliamentary</strong> Commissioner for Administration<br />
217. The <strong>Ombudsman</strong> investigates complaints that injustice has been caused by<br />
maladministration on <strong>the</strong> part of government departments or certain o<strong>the</strong>r public<br />
bodies. If <strong>the</strong> <strong>Ombudsman</strong> finds that <strong>the</strong>re has been maladministration, <strong>the</strong><br />
Government is not bound by <strong>the</strong> findings or recommendations, but if it rejects a<br />
finding it should have cogent reasons for doing so <strong>and</strong> it is potentially open to<br />
challenge if it unreasonably rejects a recommendation. 37 In those cases where <strong>the</strong><br />
<strong>Parliamentary</strong> <strong>Ombudsman</strong> makes a recommendation regarding <strong>the</strong> payment of<br />
compensation, departments follow <strong>the</strong> guidance set out in Managing Public Money<br />
at:<br />
www.hm-treasury.gov.uk/d/mpm_whole.pdf. The <strong>Ombudsman</strong>'S Principles outline<br />
<strong>the</strong> approach public bodies should adopt when delivering good administration <strong>and</strong><br />
customer service, <strong>and</strong> how to respond when things go wrong. Fur<strong>the</strong>r information on<br />
<strong>the</strong> <strong>Parliamentary</strong> <strong>Ombudsman</strong> can be found at: www.ombudsman.org.uk<br />
37 R (Bradley <strong>and</strong> o<strong>the</strong>rs) v Secretary of State for Work <strong>and</strong> Pensions [2008] EWCA Civ 36.
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