nguage - Family Mosaic

Feel Good About
Coming Home
Social & Financial Inclusion Services
Family Mosaic’s
Time Bank
What can you expect from us

What is Family
Mosaic’s Time Bank
& how does it work
The Family Mosaic Time Bank rewards residents for helping
others in their local community.
Time Bank trades in hours and the swapping of skills, not in
pounds.
The idea is simple, you donate your time – an hour or
however much you can spare helping another resident, and
for every hour you spend helping someone, you receive a
‘time credit’.

Members of the Time
Bank can also exchange
time credits for...
• yVouchers and other freebies
• yAccess to training
• yAccess to exclusive events put
on by Family Mosaic
• yUp-to-date references for work
If you do not wish to use
your ‘time credits’ that you
earn through volunteering,
you can donate them
to a vulnerable resident
in the community who
is in need of help.
How is the
service offered
and where from
Time Banks operate best
within local communities,
enabling residents to make
a positive contribution to
their local area.
Family Mosaic will therefore
be setting up and running
several Time Banks across
London and Essex.
In particular we will be
providing this volunteering
service to people who
live or work in...
• yHackney
• yWaltham Forest
• yNewham
• ySouthwark
• yEssex.
If you live in an area where
we do not currently run a
Time Bank, we will be able
to refer you to the Time
Bank most local to you.

The amount of time that
you give to your Time
Bank is entirely up to
you and your personal
circumstances. It could
be that you volunteer as
a one off, or volunteer
time every week or
every now and again.
All out of pocket
expenses will be
reimbursed for
your volunteering
including travel and
lunch if necessary.
We will also be providing
members with free
training and workshops,
so that you can learn
new skills and improve
your employability.
In challenging and
uncertain times,
volunteering can also
play an important
role in contributing
to social well-being,
helping people to build
connections and a sense
of belonging within
their communities.
Why do we
provide this
service
Time Bank will allow
you to meet like-minded
residents in your area,
develop increased
confidence in using your
skills and allow you to
receive help with tasks
that you would otherwise
have to pay for.

How Does
Time Bank
Work
Ellen spends 1 hour
cooking for Time Bank
members and spends her
time credit by getting help
with her garden
From Katharine
Nicole
then donates
her time
credit to her
elderly
neighbour
who needs her
lounge painted
Katharine spends
1 hour weeding
Ellen’s garden and
spends her time credit
on a knitting lesson
From Nicole
Nicole teaches
Katharine
to knit for 1 hour
All ‘time credits’ are logged on a computer by your Time Bank
Co-ordinator and are stored there until you need them.

Who is the
service for
The service is open to...
• yanyone over the age of 16
• yAny resident who lives in
one of the boroughs where
FM are running a Time
Bank.
Even if you do not feel
you have any skills to
offer, everyone has
knowledge and abilities
which other members
of the community
could benefit from.
Even helping others
with small tasks
can contribute to a
happier and more selfsufficient
community.
What to
expect from
the service
We will...
• yOffer you suitable
volunteering opportunities
with a Time Bank local to
you
• yReimburse all out of pocket
expenses (this may include
travel, lunch and childcare
costs)
• yProvide regular, on-going
support, and keep you upto-date
with any changes to
FM Time bank
y • Adhere to all relevant data
protection, confidentiality,
equality and diversity and;
health and safety legislation
and policies

• yAcknowledge all calls,
e-mails, letters and web
enquiries within 3 working
days.
• yWhere we are unable to
resolve your query, we will
provide a full response
within 10 working days
• yWe will produce written
leaflets/information in ‘Plain
English.’ All information
will be made available
on request in different
languages, as well as
available in Braille, pictorial
and large print
Details of any
key teams and
partners we
work with
• yBig Lottery
• yPathways2Work
• yVolunteering England
• yHackney Community
Voluntary Service (HCVS)
• yBusiness in the Community
(BITC)
y • Family Mosaic’s Volunteers
in Partnership (VIP) project.

Customer feedback / What to do
if unhappy with the service offer
Your feedback is important to us. The Time Bank
Steering Group is responsible for developing this
service and monitoring its performance. If you have
any suggestions on how to improve the service,
contact Gemma McGrath – Time Bank Projects Coordinator
on 0208 829 4683. Alternatively, please
complete a feedback form and return it to
Family Mosaic
Albion House,
20 Queen Elizabeth Street,
London, SE1 2RJ.
If you are unhappy with the service and the Time
Bank staff are unable to resolve your complaint
Mumtaz Samad-Dey
Head of Social and
Financial Inclusion
at Albion House
Phone 020 7089 1322
or email mumtaz.
samad-dey@
familymosaic.co.uk

Our Offices
Head Office
Albion House,
20 Queen Elizabeth Street,
London, SE1 2RJ.
Essex North
Rowan House,
33 Sheepen Road,
Colchester, Essex, CO3 3WG.
Essex South
Pembroke House,
Northlands Pavement,
Pitsea,
Essex, SS13 3DU.
Arcola Street
9 - 13 Arcola Street,
London, E8 2DJ.
For access to other
Family Mosaic
services please call:
0300 123 3456

Key contact details
& how to access the service
Gemma McGrath
Time Bank Projects Co-ordinator
07947 590 258
Temitope Oyedele
Time Bank Administrator
gemma.mcgrath@familymosaic.co.uk
0208 829 4683
temitope.oyedele@familymosaic.co.uk
Charmaine Jacobs
Hackney Time Bank Coordinator
07538 936 451
charmaine.jacobs@familymosaic.co.uk

Main contact
address
Albion House
20 Queen Elizabeth Street
London
SE1 2RJ
Through our web site
www.familymosaic.co.uk

Talking your language
Bengali
French
Somali
Spanish
Turkish
Vietnamese
This document gives you information about our Family Mosaic’s
Time Bank. If you need any part of this document in large print,
Braille, on CD or explained in your own language please contact us
on 0300 123 3456.
Printed on FC paper
from mixed sources
including recycled
Albion House
20 Queen Elizabeth Street
London SE1 2RJ
Version 1: First published: May 2011, Last revised: May 2011