Directory - Trinidad and Tobago

Maracas Beach
One of the most popular beaches in Trinidad
Fostering
entrepreneurship
and innovation
Warm, friendly and fun-loving, Trinidad and Tobago’s
people are at the heart of the tourism industry in this
Caribbean paradise.
With the majority of businesses in the local tourism
industry being categorised as micro, small or medium
enterprises, visitors to the islands are always assured of
authentic and intimate island experiences.
In recognising the value of our people, the
Government of Trinidad and Tobago has earmarked the
development of a highly skilled human resource as a key
pillar in the national tourism drive.
Programmes such as the Small Tourism Enterprises
Project (STEP), is providing the necessary training and
support to ensure small business make a big contribution
to national economic development.
A project of the Tourism Development Company
Limited (TDC), STEP targets tour operators, tour
guides, tourism transport providers, bed and breakfast
operators and small hotels (75 rooms or less).
The programme continues to make significant
contributions to the development of the tourism
industry by providing a comprehensive approach to
fostering innovation, high performance and profitability
among small entrepreneurs through cutting edge and
industry relevant training, as well as collaborations with
destination management companies.
STEP training workshops include Association
Management, Business Management, Customer
Relationship Management, Defensive Driving, Records
Management, Computer Literacy, Social Media and
Niche Marketing and Protocol and Business Etiquette
workshops.
These training and capacity building programmes
have been designed in response to the needs of the local
tourism industry and are also informed by current trends.
All workshops conducted in Trinidad are mirrored in
Tobago to achieve simultaneous growth on both islands.
STEP Programme of workshop training conducted to tourism service providers
6 TTTIC Directory