DELTA SIGMA PI Southern LEAD Provincial Conference

DELTA SIGMA PI
Southern LEAD Provincial Conference
Raleigh, NC
March 1-3, 2013
Draft: 2/26/13
Friday, March 1
5:00-8:30 p.m. Check-in/Registration with Delta Sigma Pi
9:00 pm. – 1:00 a.m. Deltasig DJ Party/Networking
Saturday, March 2
Early
Breakfast on your own
7:30-8:00 a.m. Check-in/Registration with Delta Sigma Pi (if you checked in Friday,
no need to check-in again)
8:00 a.m.-5:30 p.m. Visit Leadership Foundation, community service, GEICO, GradSpring, MECCA
Specialties, Fraternal Composite Service, Tutor Mentoring Service (TMS),
chapter sales and other exhibits
8:30-9:45 a.m. Welcome & Networking
Communicate + Cultivate + Collaborate = The Leadership Performance
Equation with Jackie Mueckenheim, ERC
10:00-11:00 a.m. Breakout Sessions I
Become Your Own Hero-The Ordinary Secret for Living an Extraordinary Life
Effective Meetings
Recognizing Excellence—Deltasig Awards & Scholarships
Recruitment Boot Camp
11:15 a.m.-12:15 p.m. Breakout Sessions II
Strengthening Member Loyalty
Conflict – The Inevitable Enemy
Goal Setting and Planning
Respect and Managing Generational Differences
12:15 p.m. Lunch —Network by meeting someone new! (Meal Ticket Required)
-Program begins at 12:45
Lunch Sponsored in Part By:
2:00-3:00 p.m. Breakout Sessions III
Assert Yourself!
Leadership Styles—What Type of Leader Are You
Delegate Orientation/Chapter President Roundtable
Effective Meetings
3:15-4:15 p.m. Breakout Sessions IV
21 st Century Fundraising for Deltasigs
Professional Etiquette (and Netiquette) Essentials
Dealing with Difficult People
Risk: Manage it, Avoid it
4:30-5:30 p.m. Closing Session
- Chapter Collegian of the Year presentations
7:00-7:30 p.m. Networking (cash bar)
7:15-7:30 p.m. Dinner seating

7:30 p.m.-1:00 a.m. Dinner, Awards Program and Dancing (Meal ticket required)
-Recognizing Collegian of the Year Award Recipients
-Pearl & Ruby Badge Raffle
-DJ Dance to follow program until 1:00 a.m.
Sunday, March 3
Early
Breakfast on your own
8:00-8:30 a.m. Credentials: Provincial Council Delegates Check-in
8:30 a.m.- Noon Provincial Council Meeting – All delegates should attend
KEYNOTE SPEAKER – JACKIE MUECKENHEIM, ERC
Communicate+Cultivate+Collaborate=The Leadership Performance Equation
Jacqueline (Jackie) Mueckenheim is the Lead Training and Development Consultant of North Coast
IT Group’s Organizational Development Division. Jackie has over 22 years experience in developing,
designing, and facilitating workshops and seminars, executive retreats, and strategic planning
initiatives for corporate, nonprofit, and academic groups. Her industry experience includes banking,
finance, and accounting, manufacturing, healthcare, education, lodging and hospitality, technology,
and professional services.
Having developed an extensive background in professional communications, business writing,
technical communication and documentation, leadership and management development, customer
service, talent management, and teambuilding, Jackie partners with clients to improve overall
organizational performance by helping their staff members – executive teams,
managers/supervisors, and individual contributors alike – to build and strengthen core
communication, leadership, and interpersonal relationship skills.
Jackie spent over 17 years with The Thomson Corporation as a Senior Editor, Project- and Product
Manager, as part of Thomson Learning’s Business Reference Division (Gale). Her training
background includes a corporate trainer role while part of the Thomson team, an adjunct instructor in technical writing at Case
Western Reserve University, and she currently designs and facilitates open enrollment professional development workshops for
Cleveland State University’s Monte Ahuja College of Business.
Jackie is a certified DiSC facilitator, as well as a board-certified instructor with the Ohio Board of Nursing and for the Counselor,
Social Worker, and Marriage and Family Therapist Board of the State of Ohio. She has completed the ESL Certification Workshop
through Case Western Reserve University, the Employee Engagement and Retention program through Career Systems International,
and the Business Continuity/Contingency Planning certificate program through Cleveland State University.
Jackie earned a Bachelor of Arts degree in English from Wayne State University, and a Master of Arts degree in English (focus on
rhetoric, composition, and writing) from Case Western Reserve University.
This program teaches participants how to develop your leadership potential.
Human-centered workplace communication practices, leadership cultivation, and collaborative practices translate into successful
leaders and ultimately organizational performance. In this dynamic and meaningful session, participants will understand that leading
requires connection!
KEY LEARNING POINTS:
Understand the principles of effective, human-centered communication
Explore relationship-driven leadership (direction vs. influence)
Discuss how to cultivate leaders from within an organization
Identify leadership styles and understand how style affects performance
Outline models for more effective collaboration among leaders and their staff members

About the Breakout Sessions
BREAKOUT SESSIONS I
10:00-11:00 a.m.
Become Your Own Hero-The Ordinary Secret for Living an Extraordinary Life with Eddie Stephens
Participants will explore mythology archetypes that permeate our anthropology and discuss common threads between them. The
presentation will examine “The Hero's Journey”, a basic pattern found in many narratives from around the world and learn how these
concepts are linked to our psychological roots.
Learning points:
Learn some new ways to think about life balance
Discuss ideas for keeping your life in balance while avoiding burnout
Follow your bliss
Effective Meetings with Chris Powers, ERC
This presentation will teach you how to plan and conduct meetings to maximize participation and achieve desired outcomes. You
will discover the different types of meetings, how they impact what you do, and how to develop an action plan for using effective
meeting practices. This highly engaging workshop will show you how to understand the differences between task and process issues
in groups and give you the ability to build confidence in the use of effective meeting leadership practices.
KEY LEARNING POINTS:
Why do we meet and what constitutes a successful meeting
The importance of meetings and stages of group development.
The 9 steps to meeting success.
Planning for a successful meeting including how to focus on the task, facilitating member involvement, watching the pace, and
dealing with counterproductive behavior.
Recognizing Excellence—Deltasig Awards & Scholarships with Jeanne Gregory
Participants will:
Learn about the online awards process and the various awards available from Delta Sigma Pi
Learn about the application requirements and criteria for each award with the online system
Learn helpful tips and winning traits from other award-winning applications
Every collegiate and alumni chapter in Delta Sigma Pi should be applying for the various awards offered by the Fraternity, but
surprisingly, very few chapters ever apply. This session will provide details about the submission process, the awards options
available, how to apply, how to present an award-winning application and other helpful tips.
Recruitment Boot Camp with Janene Winton
Participants will:
Analyze key barriers to recruitment
Work in teams to strategize methods of enhancing recruitment practices
Be encouraged to spark thought and leave with at least five new ideas

BREAKOUT SESSIONS II
11:15 a.m.-12:15 p.m.
Strengthening Member Loyalty with Dale Clark
Collegiate Participants will:
Learn how to engage more participation from chapter members
Identify factors that affect one’s loyalty to the organization
Embrace the recruiting and pledging process as the introduction to building loyal collegiate and alumni memberships
Learn how to influence other members so they may gain the same passion for the Fraternity that you have
Alumni Participants will:
Learn tips to recruit and build stronger participation from alumni members
Identify factors that affect one’s loyalty to the organization
Learn how to better counsel chapters for which they are the District Director, Advisor, or Regional/Provincial Committee liaison
Be reassured that age old concerns are still present with today’s collegiate members, even with some modern twists
Conflict—The Inevitable Enemy with Chris Powers, ERC
Few things cause as much stress as resolving conflict between individuals we work with and share space with. Even with the best
intentions, you may have different opinions and varying viewpoints from others. This session provides you the tools for conflict
resolution where everyone can be a winner!
KEY LEARNING POINTS:
Identifying causes of conflict between individuals in organizations
Understanding why different perspectives impact organizations
Using constructive techniques to resolve issues and develop improved relationships
Confidently embrace the differences of people, creating a synergistic organization which leads to a stronger competitive
advantage
Goal Setting and Planning with Jodi Schoh
Participants will:
Understand the difference between setting an organizational vision and setting goals, objectives, and action plans
Discuss the importance of involving members and working to create buy-in for the goal and plans
Learn the importance of maintaining personal credibility and integrity as they work on transforming their chapter
Respect and Managing Generational Differences with Jackie Mueckenheim, ERC
This program teaches participants how to foster a more respectful, diverse, and inclusive workplace environment.
In this meaningful, interactive, and energetic workshop, participants will develop a greater understanding of what it means to
interact with respect, to value diversity in order to build better workplace relationships (with colleagues and customers), and to
harness the power of understanding the different generations active in our work- and marketplaces today.
KEY LEARNING POINTS:
Discuss why respect in the workplace is critical to our success
Increase awareness of the value of diversity
Explore ways to manage diversity more effectively
Identify ways to create a more inclusive workplace environment
Understand generational differences and how to motivate a multigenerational workforce

BREAKOUT SESSIONS III
2:00-3:00 p.m.
Assert Yourself with Jackie Mueckenheim, ERC
Fear disagreeing with anyone Fear expressing your own opinion Fear saying “no” because you don’t want someone to “get mad”
at you Fear disappointing others, even though you’ll be disappointing yourself Or…ever been told that you’re a bully, but you think
you’re just being assertive
If you answered “yes” to any of these questions, this workshop is for you!
Assertiveness may not come naturally to you – you may find yourself either passive or way too aggressive. However, learning to be
more assertive is an invaluable communication, relationship, and leadership tool that anyone can work on developing.
KEY LEARNING POINTS:
Identify assertive, passive, and aggressive behaviors
Balance an increased level of assertiveness with successful teamwork
Practice assertive non-verbal communication (body language, facial expressions, tone of voice)
Plan "proactive" rather than "reactive" responses
Develop speech patterns to help you develop more assertiveness
Delegate Orientation/Chapter President Roundtable with Chancellor/David Ross
Chapter Presidents or the chapter’s elected alternate delegate and Regional Vice Presidents should attend this session to best
prepare for Sunday’s Provincial Council meeting.
Effective Meetings with Chris Powers, ERC
This presentation will teach you how to plan and conduct meetings to maximize participation and achieve desired outcomes. You
will discover the different types of meetings, how they impact what you do, and how to develop an action plan for using effective
meeting practices. This highly engaging workshop will show you how to understand the differences between task and process issues
in groups and give you the ability to build confidence in the use of effective meeting leadership practices.
KEY LEARNING POINTS:
Why do we meet and what constitutes a successful meeting
The importance of meetings and stages of group development.
The 9 steps to meeting success.
Planning for a successful meeting including how to focus on the task, facilitating member involvement, watching the pace, and
dealing with counterproductive behavior.
Leadership Styles—What Type of Leader Are You with Velvet Simmons
Participants will:
Understand current academic thinking on leadership styles
Identify their own leadership style
Develop skills for enhancing identified leadership styles now and in the future

BREAKOUT SESSIONS IV
3:15-4:15 p.m.
Dealing with Difficult People with Chris Powers, ERC
In this workshop, Individuals will learn how to improve their opportunities for successful relationships by getting along with others.
This workshop concentrates on how to become more effective in dealing with difficult people, both internal and external to the
organization. Attendees will gain an appreciation for necessary and unnecessary conflict and constructive strategies for resolving
issues and developing positive relationships.
The workshop introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to
take positive steps to turning problem relationships around.
KEY LEARNING POINTS:
Identifying why some people are so difficult to deal with
How to use rapport and empathy to understand others
Understanding “The Gift of Feedback”
Using tools and techniques to help make even the most difficult people “glad they know you”
21 st Century Fundraising for Deltasigs with Jessica James
Participants will:
Understand what is required to plan and implement a successful fund raising event
Learn and use creative thinking techniques to generate new fund raising ideas
Learn how to successful lly motivate members to participate
Create a plan of action for your own fund raising event(s)
Professional Etiquette (and Netiquette) Essentials with Jackie Mueckenheim, ERC
From making a contact, to partnering successfully in the workplace, to getting a new customer’s business, you are relying on your
communication skills and your ability to understand the “must haves” for good business etiquette. And whether you’re meeting
face-to-face, sending an email or text, giving a presentation, hosting a business meal or event, updating your social networking sites,
or making a professional introduction, it’s all about connecting successfully using savvy skills.
KEY LEARNING POINTS:
Understand the meaning and importance of professionalism
Discuss the link between personal image (or brand) and professional etiquette standards
Outline the three levels of professional (or unprofessional) impressions that we make on others
Explore the “Top 15” of professional etiquette (and netiquette) best practices
Risk: Manage it, Avoid it: with Derrien Bonney
Participants will:
Be able to identify areas of risk in social and business situations
Examine what you can use to guide what you say “yes” or “no” to in day-to-day situations
Understand the responsibility and power you have in regards to risk management as an individual