Download - University of Gloucestershire

Enrolment 

and Induction 

Handbook 2009/10

We are delighted you have chosen to study with us and 

we are looking forward to meeting you when your course 

begins. 

Before you start your course, there are some key things 

you need to do and this booklet will help you complete 

these tasks. In particular you need to: 

• pay your tuition fees 

• fully enrol on your course 

• activate your university Network Account (so you 

can apply for your university Identity Card and for 

access to e-mail and other online resources) 

• apply for your university Identity Card 

• understand your induction arrangements 

We have tried to include everything you need to 

help you on your way, but if you have any questions, 

please ask. 

If you are experiencing any difficulties with the printed version of this 

document or require particular support during Enrolment and Induction, 

please contact our Disability Advisers by telephoning 01242 714541 

or emailing disability@glos.ac.uk 

For more information visit www.glos.ac.uk

3 

31 

heading to go here 

Contents 

Welcome from the Vice-Chancellor 2 

Online Enrolment and Fee Payment 4 

First Things First 

Logging on for Enrolment and 

Fee Payment 

Money Matters: Paying Your Tuition Fees 

Enrolling on Your Course 

Frequently Asked Questions 

Joining the Network 12 

Activating Your Network Account 

Carrying the Card 14 

Apply for a University Identity Card 

Your Induction to the University 16 

and to Your Course 

University of Gloucestershire 20 

Support Package 

Voluntary Religious Faith 22 

Questionnaire 

Useful Information and Contacts 24 


2 

Welcome 

Becoming a member of a university 

community for the first time is a 

challenging event for everyone. Most 

people feel nervous and unsure about 

what it will be like. 

At the University of Gloucestershire we try 

to make this transition as easy as possible 

for you. Existing students and a wide range 

of staff will be on hand ready to help you 

with vital information and advice that will 

make your induction process a great start 

to your time with us. 

Do read this booklet carefully. It will give 

you a good start in terms of the vital things 

you need to know before joining. 

You will be enrolling in a dynamic and 

growing institution that, like you, is entering 

a key stage in its development. 

I hope you will find your time with us both 

happy and fulfilling. The university is its 

people - staff and students - and I very 

much look forward to welcoming you to 

our community. 

Professor Patricia Broadfoot CBE 

BA(Hons) PGCE MEd PhD DSc AcSS 

Vice-Chancellor 


5 

3 



4 

Online Enrolment 

and Fee Payment 

You should enrol with the university at least two weeks 

before the start of your course. 

Online Enrolment and Fee Payment will be available for 

students on courses, as follows: 

ENROLMENT DATE 

COURSE 

10 August 2009 Postgraduate Certificate in Education 

(Primary and Secondary) 

17 August 2009 Foundation Studies Art and Design 

Postgraduate and Research courses 

24 August 2009 Undergraduates (including BA/BSc, BEd, 

LLB, HND/C, Foundation Degrees, 

Graduate Diplomas and Health related courses) 

Simply go to http://resources.glos.ac.uk/new students 

and click on ‘Online Enrolment and Fee Payment’. 


5 

First Things First 

Before you can access online Enrolment and Fee 

Payment you must have: 

• accepted the offer of a place to study with us if 

required to do so. Many courses (although not all) 

require students to accept the offer of a place to 

study. This offer will have been made to you by 

letter. If this letter asked you to send confirmation 

that you are accepting the offer of a place, but 

you have not done so, you will be unable to enrol 

on your course. If you applied to the university via 

UCAS you can check the status of your application 

via the UCAS website – www.ucas.ac.uk/students 

• met any entry conditions required of you. Entry 

conditions may be academic (for example, provision 

of evidence of success in previous studies), or 

non-academic (for example completing a Criminal 

Records Bureau check). If these conditions have not 

been met, or the university does not know that they 

have been met, then you will be unable to enrol on 

your course. 

If you are not sure if you have accepted your offer of 

a place to study or met your entry conditions then 

please contact admissions@glos.ac.uk for advice, 

or telephone 01242 714501. 

Logging on for Enrolment and Fee Payment: 

You can use any computer with internet access. 

Go to http://resources.glos.ac.uk/newstudents 

click ‘Online Enrolment and Fee Payment’ then 

‘Enrol and Pay’. 

Select either ‘Option 1 - Enrolment and Payment’ or 

‘Option 2 – Payment Only’. 

Read and accept our Data Processing Consent Notice* 

and our Terms and Conditions 

To Log on: 

Enter your student number - (the seven digit number 

that can be found on the letter with this leaflet) 

eg 0912345, and your date of birth in the format 

dd/mm/yyyy. If you can’t find your student number 

then contact studentrecords@glos.ac.uk for 

assistance. Answer the additional security question 

based on the information provide on your application 

form. If you do not know the answer, try refreshing the 

screen for an alternative. 

Can’t log-on 

Email: eaccess@glos.ac.uk for help. 

* By law the university is required to hold personal data 

securely and we take our responsibilities seriously. We are 

also required, by law, to report particular aspects of the data 

we hold about students to various government bodies. 

We will not release your data to external organisations 

except those noted in the Consent Notice, and those 

exempted by the appropriate Data Protection Legislation. 

If you do not consent to your data being used in the ways 

described, you will be unable to enrol on a course with the 

University of Gloucestershire. For more information visit 

http://resources.glos.ac.uk/policies/dataprotection 


6 

Money Matters - Paying Your Tuition Fees 

Before you can enrol, you need to make arrangements 

for your tuition fees to be paid. We recommend that 

you read our Fees Policy which can be found at 

http://resources.glos.ac.uk/fees 

You will be shown the outstanding balance for your 

tuition fees: 

COURSE 

Undergraduate - Full-time (studying for a Degree, 

HND/C, Graduate Diploma, Foundation Degree and 

short Applied Health courses) 

Any questions about your fees Please refer to the 

Frequently Asked Questions section on page 9 

or contact our Income Team - fees@glos.ac.uk or 

telephone 01242 714222. 

Choose your preferred payment option (Direct Debit 

or Debit/Credit Card). 

If paying by Direct Debit: 

• complete the Direct Debit instruction and print the 

Direct Debit Guarantee 

HOW THE FEE IS DERIVED 

The annual fee less any contribution made by a third 

party (eg Student Loan Company, sponsor*, parent etc). 

COURSE 

Undergraduate - Part-time (studying for a Degree, 

HND/C, Graduate Diploma, Foundation Degree and 

short Applied Health courses) 


Based on the number of modules that you are 

registered for**, or on the assumption that four modules 

will be taken, less any contribution made by a third 

party. 

COURSE 

Postraduate (Taught) 

• note that confirmation of payment details will be 

sent to your student email account 

• NB you will incur an administration charge if you 

cancel a Direct Debit Mandate but do not notify 

the university’s Income Team: fees@glos.ac.uk or 

telephone 01242 714222. 

Direct Debit collection dates: 

Full-time undergraduate and PGCE students paying 

annually - two payments collected 11 November 2009 

and 20 January 2010. 

Postgraduates and all part-time students - Monthly 

payments from 1 November 2009 (for those students 

enrolled by 1 October 2009). 


The annual fee less any contribution made to the 

payment of the fee by a third party (eg sponsor*, 

studentship etc). 

* If you are to be sponsored for all or part of your fees, and 

your sponsor does not wish to pay their contribution online, 

they must complete a Sponsorship Form (available from: 

http://resources.glos.ac.uk/fees/index.cfm) and send it to 

The Income Team, University of Gloucestershire, Waterworth 

Building, The Park, Cheltenham, GL50 2RH 

If paying by credit/debit card please: 

• complete all details requested exactly as they 

appear on your card. ‘*’ indicates a mandatory 

field. Remember to print your payment completion 

statement. 

Once fee payment arrangements are confirmed you 

will be able to enrol (see page 8). 

** If you intend to take fewer then four modules in a year you 

should contact your Course Leader or the Student Helpzone 

for help with registering the actual number of modules to be 

taken. Notify the Income Team (fees@glos.ac.uk) that you 

have registered on fewer than six modules and your fee will be 

amended. 


7 

Fee Payment for International Students 

International students have two tuition fee payment 

options: 

1 You can pay the full amount before you enrol at the 

university (please see below). 

2 You can pay in two instalments: 

- 1 st instalment: 50% of your tuition fees to be paid 

before enrolment (please see below) 

- 2 nd instalment: 50% of your tuition fees to be paid 

by direct debit on 20 th January 2010. 

Please note: Students must have a UK bank account 

in order to set up a direct debit. Therefore if you 

want to pay in two instalments, you must agree 

to open a bank account within seven days of 

enrolment and provide the International Student 

Adviser (internationalstudents@glos.ac.uk) with 

your full account details. 

Paying your tuition fees before you arrive in the UK 

1. By telegraphic transfer into the university’s bank 

account using the following details: 

Bank details: 

University of Gloucestershire Current Account, 

National Westminster Bank 

PO Box 9, 31 The Promenade, Cheltenham, 

GL50 1LH, United Kingdom 

Bank Account Number: 24241350 

Bank Sort Code: 60-05-16 

IBAN Number: GB92NWBK60051624241350 

Swift Code: NWBK GB21 29X 

• Please quote the student’s name and student 

number on all payments made through the bank. 

• Please note that you are responsible for all 

processing charges made by the banks. 

• Please send a copy of the remittance to the Tuition 

Fee Administrator at the address below and bring a 

copy with you to the United Kingdom. 

2. By credit or debit card 

If you want to pay by credit or debit card you can 

either make the payment online (see page 6) or by 

telephoning the Income Team on +44 (0) 1242 714222. 

It can sometimes be difficult to make payments 

online from overseas as the banking system has strict 

controls in place, so you might prefer to pay by bank 

transfer as outlined above. 

3. By cheque (which must be cleared before 

enrolment is permitted) or banker’s draft in 

Pounds Sterling 

Please make cheques and banker’s drafts payable to 

‘University of Gloucestershire’. Write your name and 

student number on the back and send it by secure 

post to: 

Tuition Fee Administrator 

Finance and Planning 

University of Gloucestershire 

MK108 Monk Building, The Park 

Cheltenham, GL50 2RH 

United Kingdom 

4. Sponsored students 

If you have official sponsorship i.e. from your 

government, you must send an official letter from 

your sponsor as evidence of this to the Tuition Fee 

Administrator at the above address. If we do not 

receive this letter, you will be charged the full fees 

yourself. 

If you cannot pay your tuition fees before you arrive 

in the UK 

Induction Week is a very busy time at the university, 

so the best option is to pay your tuition fees before 

you arrive. If this is not possible, please bring a 

banker’s draft in Pounds Sterling made payable to 

‘University of Gloucestershire’ with you to the UK. 

This can be paid in directly at the Finance Office on 

Park Campus or to a member of the Finance Team at 

the International Enrolment Event during Induction 

Week. You will then be able to complete the enrolment 

process. 

If you have any questions or difficulties, 

please email the Tuition Fee Administrator at 

fees@glos.ac.uk or the International Student Adviser 

at internationalstudents@glos.ac.uk. 


8 

Enrolling on Your Course 

Once arrangements have been made to settle your 

fees you should confirm your personal details. Go to 

http://resources.glos.ac.uk/newstudents and click on 

‘Online Enrolment and Fee Payment’ then click on 

‘Enrol and Pay’ and select ‘Option 1- Enrolment and 

Payment’. If you have any questions then please refer 

to the Frequently Asked Questions section on page 9, 

or contact Student Records at 

studentrecords@glos.ac.uk or 

telephone 01242 714079. 

IMPORTANT: You should aim to enrol at least two 

weeks before the start of your course so that you can 

apply for your Identity Card (see page 14) in good time. 

However, you must enrol within 2 weeks of the start of 

your course, otherwise you will be withdrawn from your 

programme and your records will be 

closed down. 

Check and amend your details as required. Ensure 

you complete all mandatory fields (indicated by ‘*’) 

otherwise you will be unable to proceed. Please ensure 

that: 

• your course details are correctly recorded – if in 

doubt, contact admissions@glos.ac.uk for help 

• your name is spelt correctly - this will appear on your 

final award certificate 

• your home and contact address details are correct - 

we write to you at your contact (correspondence) 

address so it is important that you keep this updated 

throughout the year 

• your phone numbers are recorded correctly 

• you provide details of who to contact in an 

emergency. 

been made before completing your enrolment. 

Bank Details for Receipt of Bursaries Only 

Bank details can be entered so that any bursaries 

you may be entitled to can be paid directly into your 

nominated account. The university will contact you 

before any such payments are made. It is important 

that you maintain these details and amend any 

changes to your bank account details via Student 

Records Online (see page 13). 

Certificate of Enrolment 

You will receive confirmation on-screen when you have 

successfully completed enrolment. 

Print your Certificate of Enrolment and keep it safe. 

A copy will be sent to your student email account – 

this should be saved. You will need to produce this 

certificate when you collect your university Identity 

Card and National Union of Students Card. You can 

also submit it to your Local Authority for Council Tax 

exemption purposes. 

Don’t forget to set up your university Network Account 

(see page 12) and apply for your university Identity 

Card (see page 14) if you have not done so already. 

You cannot change the fields coloured blue but can 

edit all the others. Corrections to information in ‘blue’ 

fields should be emailed to studentrecords@glos.ac.uk 

(please enter ‘Corrections’ in the Subject field of your 

email). Do not wait for notification that changes have 


9 

Enrolment and Fee Payment: 

Frequently Asked Questions 

Where can I find my Student Number 

You can find this on the letter which came with 

this booklet. If this is not available then email 

studentrecords@glos.ac.uk with your full name, 

date of birth and course title. 

I don’t have a PC at home. How should I enrol 

You can enrol on any computer with internet access 

(eg in a library or at an internet café). If you are 

on campus you can use a computer at one of our 

Learning Centres. Go to a Service Desk and staff will 

help you. Note that you will need to be able to print 

your Certificate of Enrolment. 

I think my course is incorrectly recorded. What do 

I do 

Before enrolling you should contact our Admissions 

Department - admissions@glos.ac.uk or by 

telephoning 01242 714501. 

Can I apply for my Identity Card before enrolling 

You can apply for your Identity Card as soon as 

enrolment becomes available for your course (see 

page 14 for details). 

Will I be able to start my studies before enrolling 

You must be enrolled within two weeks of the start of 

your course. If you are not enrolled by this time we will 

assume that you have withdrawn from your course. 

Within this two week period, you will be able to attend 

lectures, but you will not be able to borrow books from 

the Learning Centre or use other facilities that require 

an ID Card. 

Can I enrol now but pay my fees later 

You must make arrangements for the payment of all 

fees before enrolling. If you don’t wish to pay your fees 

by Credit/Debit card, you can set up a Direct Debit to 

spread payments. Please contact the Income Team 

(fees@glos.ac.uk or telephone 01242 714222) if you 

are having difficulties paying your fees. 

What should I do if I think the fees requested are 

higher than expected 

If someone else is contributing to your fees for you 

(such as a sponsor or parent) then your outstanding 

balance will be adjusted to reflect any payments 

already made. If you think the balance is incorrect you 

should contact the other party to check payments 

have been made or in the case of a sponsor, that the 

Sponsorship Authorisation Form has been completed 

and sent to the university. 

If you think your tuition fees are incorrect, or you are 

waiting for fees to be paid from another source, then 

we recommend that you set-up a Direct Debit Mandate 

for the outstanding payment while you wait for your 

funding position to be confirmed. No money will be 

taken from your account until November 2009, giving 

you time to adjust or cancel the Direct Debit Mandate 

as necessary. Important: you will incur a penalty charge 

if you cancel a Direct Debit Mandate but do not notify 

the university’s Income Team: fees@glos.ac.uk. 

Full-time undergraduate students: If your Fee Loan has 

not been confirmed to the university, the outstanding 

tuition fee debt will be shown as £3225 (or in certain 

circumstances £1285) for full-time students, and the 

appropriate tuition fee for part-time students. In this 

case we advise setting-up a Direct Debit Mandate 

for the outstanding tuition fee balance. Since the first 

instalment is not taken until 11 November 2009 you 

have time to adjust or cancel this mandate. Important: 

you will incur a penalty charge if you cancel a Direct 

Debit Mandate but do not notify the university’s 

Income Team: fees@glos.ac.uk. 

Once the Student Loan Company (SLC) confirms 

details of your fee support to the university your 

outstanding university tuition fees will be adjusted 

accordingly. If the amount you are being asked to pay 

does not correspond with the Confirmation of Final 

Assessment notification from the SLC, then please FAX 

a copy of this final assessment form to 01242 714469. 


10 

If you applied late for support from the SLC you should 

set up a Direct Debit Mandate for the total of your 

fees in order to progress through enrolment. When 

confirmation of your position is received from the 

SLC, your Direct Debit can be amended or cancelled 

as appropriate. Since the first Direct Debit payment will 

not be taken until 11 November 2009, you have plenty 

of time to clarify your funding position, and make 

adjustments to your mandate before any 

money is taken. 

I forgot to print my Certificate of Enrolment 

A copy of your Certificate of Enrolment will be sent 

to your university email account which you should 

save for future reference. You will need to set up your 

university Network Account (for details please see 

page 12) before you can access this. 

Part-time undergraduate students: We have assumed 

that you will study four modules in your first academic 

year. If you are planning to study more or less than 

this then contact fees@glos.ac.uk so your tuition 

fees can be adjusted. If your fees are to be paid by a 

sponsor then you should check with your sponsor that 

the necessary paperwork has been completed. The 

Sponsorship Authorisation Form is downloadable from: 

http://resources.glos.ac.uk/fees 

How do I correct details about me which are wrong 

You can change some of your details directly while you 

enrol, including your contact and term time addresses 

and emergency contact details. You do not need to 

tell us you have made a change – our systems will 

automatically be updated. 

The blue text, which you cannot amend yourself, 

can be changed by emailing your amendments to 

studentrecords@glos.ac.uk. Please write ‘Corrections’ 

in the ‘Subject’ field of the email. The corrections may 

take several days to process so please do not wait for 

them to happen before completing enrolment. 

I have completed my details but I can’t move on to 

the next screen 

This might be because you have not completed a 

compulsory field. These fields are marked with a ‘*’, and 

you must complete them all before you can continue. 


13 



12 

Joining the 

Network 

It is important that you activate your Network 

Account as soon as possible since it gives you access 

to the university’s online facilities and it is the means 

through which you apply for your university Identity 

Card (see page 14). 

You can set-up your Network Account as soon as 

enrolment becomes available for your course (see 

page 4 for details). 


13 

Activating your Network Account 

Go to http://resources.glos.ac.uk/newstudents and 

click on ‘Activate Your University Network Account’. 

Follow the instructions described noting that your 

initial password is your date of birth. 

Any problems Contact us at icthelpdesk@glos.ac.uk 

or telephone 01242 714044. 

Text Messaging 

The university may text you to let you know of late 

changes to timetables, teaching rooms etc. If you do 

not wish to be contacted in this way, then you may 

indicate this via Student Records Online. 

You will retain access to the university’s network 

facilities whilst you are a current student. Once you 

complete your course, or should you withdraw from it, 

your access to the network will be removed. 

Email 

Each student is provided with a personal email 

account and it is through this that university staff 

will contact you. You should access your university 

email account at least once a week. Open your email 

box by clicking on ‘Login to email’ at the top of the 

Student Homepage - http://resources.glos.ac.uk/ 

currentstudents/. 

Student Records Online 

You are given access to your personal student record 

via Student Records Online (click ‘Student Records 

Online’ at the top of the Student Homepage - http:// 

resources.glos.ac.uk/currentstudents). 

Here you can register for modules, see your timetable 

and results, and change your address details etc. 

Hopefully you should be in a position to confirm 

your address details at the point of completing 

Online Enrolment and Fee Payment. If contact 

(correspondence) and term-time address details are 

not confirmed until after enrolment or they change, 

you may amend the details through Student Records 

Online. 

Once you have activated your Network Account you should apply for 

your university Identity Card (see page 14). 


14 

Carrying the 

Card 

All students and staff of the university are 

required to obtain a University Identity 

(ID) Card and carry it whilst on university 

premises. 


15 

You should apply for your Identity Card as soon 

as possible and at least two weeks prior to the 

start of your course’s induction programme. For 

Undergraduates and Postgraduates this means no 

later than 31 August 2009. For PGCE and Foundation 

Studies Art and Design no later than 24 August 2009. 

As well as providing access to university premises, 

the ID Card enables the use of the inter-site bus 

service . Journeys between campuses cost just 70p, 

a significant saving on the standard fare, on the 

production of a valid student ID card. 

The Student ID card is also the means through which 

you borrow and reserve books from the university 

Learning Centres, as well as pay for photocopying, 

printing, fines etc. 

• be a close-up of your head and shoulders with you 

facing the camera. 

Collect your ID Card from your ‘Home’ campus 

Learning Centre – you will need to produce your 

CERTIFICATE OF ENROLMENT (other arrangements 

will be made for students studying at a distance). 

eacess@glos.ac.uk can arrange for a duplicate copy 

of your certificate to be sent to your university email 

account if necessary. 

If you have any difficulties uploading you photograph, 

or if you have any other queries in relation to your 

ID Card then please email idcards@glos.ac.uk or 

telephone 01242 714199. 

Once you have activated your university Network 

Account (see page 12) you will be able to apply for 

your ID Card. Go to http://resources.glos.ac.uk/ 

newstudents and click on ‘Apply for Your University 

Identity Card’. 

You will be asked to upload a digital photograph 

of yourself (in JPG format). The photograph, which 

should be a recent picture of you on your own, should 

be of passport quality and specifically: 

• taken against a pale, plain background so that your 

features are clearly distinguishable 


16 

Your Induction to 

the University and 

to Your Course 

14 - 18 September 2009 

Your attendance at the induction events laid on by your 

Faculty is important so please make every effort to be 

available. If you have other commitments then you are 

advised to ensure that your induction is prioritised. 


17 

Each faculty has its own set of web pages detailing 

induction programmes for their courses, so to find 

out more, please go to http://resources.glos.ac.uk/ 

newstudents and follow the links. If you have questions 

about induction please use the details below to get in 

touch: 

FACULTY OF MEDIA, ART AND COMMUNICATIONS 

Pittville Studios, Albert Road, Cheltenham, GL52 3JG 

Reception Tel: 01242 714940 

All Courses: helpzonepittville@glos.ac.uk 

Tel: 01242 714444 

FACULTY OF EDUCATION, HUMANITIES 

AND SCIENCES 

Francis Close Hall Campus, Swindon Road, 

Cheltenham, GL50 4AZ 


All Courses: helpzonefch@glos.ac.uk 

Tel: 01242 71444 or, 

Natural and Social Sciences 

sciences@glos.ac.uk Tel: 01242 714823 

FACULTY OF SPORT, HEALTH AND SOCIAL CARE 

Oxstalls Campus, Oxstalls Lane, Gloucester, GL2 9HW 


All Courses: helpzoneoxstalls@glos.ac.uk 

Tel: 01242 71444 or shsc@glos.ac.uk Tel: 01242 715132 

Need travel directions 

go to www.glos.ac.uk/travel 

Humanities: 

humanities@glos.ac.uk Tel: 01242 714823 

Education 

education@glos.ac.uk Tel: 01242 714636 

Open Theological College 

otc@glos.ac.uk Tel: 01242 715049 

THE BUSINESS SCHOOL 

The Park, Cheltenham, GL50 2RH 


All Courses: helpzonepark@glos.ac.uk 

Tel: 01242 714444 or 

business@glos.ac.uk Tel: 01242 777888 


18 

Induction Week: Monday 14 September 2009 

Full-time Undergraduate Students (BA/BSc/LLB, HN, 

Foundation Degree and Graduate Diploma) 

Your attendance at the induction activities is crucial 

since it is through these events you will meet your 

Academic Review Tutor, be introduced to your chosen 

course, find out about your timetable for the following 

week and meet others studying the same course. 

Your induction takes place on your home campus and 

you can find out where this is by checking the Campus 

Finder at http://resources.glos.ac.uk/newstudents. 

The first event is your Welcome Meeting. The letter 

which comes with this booklet outlines the time and 

location for your Welcome Meeting. We will send a 

reminder to your university email account (please see 

page 13) before the start of your induction programme. 

Foundation Studies Art and Design 

Your induction programme is in the morning of 3 and 

4 September. Further details will be sent by your 

course team. 

All other courses 

Specific information relating to your academic 

induction programme will be sent to you directly by 

your course team. 

If you do not know the time and location of 

your Welcome Meeting by 7 September, email 

studentrecords@glos.ac.uk for assistance, typing 

‘Welcome Meeting’ in the ‘Subject Field’. 

Part-time Undergraduate Students (BA/BSc/LLB, HN, 

Foundation Degree and Graduate Diploma) 

You are invited to attend any of the activities on 

offer during the week and can dip in and out of the 

induction programme as you wish. Look at the relevant 

faculty induction web-page http://resources.glos. 

ac.uk/newstudents to check for events specifically 

targeted at part-time students. 

Distance Learning Undergraduates (including Local 

Policy, Playwork and Open Theological College) 

You will be sent specific information about your 

induction directly from the course team. Please contact 

staff using the details on page 17 if you have any 

queries about arrangements. 


21 



20 

University of 

Gloucestershire 

Support Package 

For new Full-time Undergraduates starting 

2009/2010 


21 

How to apply for the University of Gloucestershire 

Financial Support Packages 

You will be asked to submit your bank details at 

Enrolment so that any awards can be paid directly into 

your bank account. You will then receive an e-mail (to 

your university e-mail account) asking you to send in 

a copy of your Student Support Notification (showing 

the loans and grants that you will receive from Student 

Finance Direct in 09/10) to the Student Financial 

Support Team as soon as possible. The team will then 

assess your entitlement to bursaries. All students will 

have to be registered for any financial support to be 

paid. 

If you take a sandwich course and you are eligible for 

this bursary, you will receive £300 during your 

year-out placement. 

A list of Compact Partners can be found on our 

web site 

http://resources.glos.ac.uk/departments/ 

financeplanning/financesup/index.cfm. 

Minimum Standard Bursary 

If you receive the full Maintenance Grant of £2906, 

the university is required by Government to pay a topup 

of £319 in 2009/2010. This support will continue 

throughout your course if you continue to receive the 

full Maintenance Grant every year. 

Academic Scholarships 

If you gain 360 or more UCAS tariff points from 

A-Level, BTec or equivalent obtained in one sitting (as 

at 1 September prior to entry), you will receive a oneoff 

payment of £500 in the year of entry. 

Compact Students Bursary 

We’ll give you a one-off payment of £1,000 if you 

attended a school that is one of our Compact partners. 

You will also have successfully completed a course, 

lasting a minimum of one year, no more than 15 

months prior to enrolment at the university. 

Compact students in receipt of a full Maintenance 

Grant will then continue to receive further bursary 

payments in years 2 and 3 (assuming normal 

completion). 


22 

Voluntary Religious 

Faith Questionnaire 

As a university we are engaged with all aspects of student 

life, one of these being religious and spiritual needs. 

With this in mind, we would like to give you an opportunity 

to tell us about your religious or spiritual background or 

practice. This is confidential, entirely voluntary and not 

required for enrolment! The information you give helps us 

develop our provision for all students, of all faiths and none. 


23 

The Faiths and Chaplaincy service are here for 

students of all faiths and none. We have contacts for 

all the major faiths, Buddhist, Christian, Hindu, Jewish, 

Muslim and Sikh. See the web pages for more details 

www.glos.ac.uk/chaplaincy 

The information you give will only be passed on to 

the Faiths and Chaplaincy team and in accordance to 

university Guidelines under the Data Protection Act, we 

undertake to protect your privacy. 

To disclose your religious or spiritual background or 

practice, simply go to http://resources.glos.ac.uk/ 

newstudents and click on the link ‘Voluntary Religious 

Faith Questionnaire’. 

If you wish, you can let us know your religious or 

spiritual affiliation without leaving further details. 

Alternatively, the questionnaire allows you to leave 

your contact details if you wish to be contacted by the 

Faiths and Chaplaincy service. In this way we can keep 

you up to date about upcoming events this term, and 

provide you with an opportunity to meet the team. 

Thank you for completing this questionnaire. It is very 

helpful to us in making sure we provide for the religious 

and spiritual needs of all students. For details of where 

to meet the Chaplaincy team during Fresher’s Week 

and the different events taking place, please visit our 

web pages http://resources.glos.ac.uk/chaplaincy or 

contact us at chaplaincy@glos.ac.uk 


24 

Useful Information and Contacts 

ACCOMMODATION 

For more information please visit 

http://resources.glos.ac.uk/studentservices 

You can contact our Accommodation Advisers 

by telephoning 01242 714544 or emailing 

accommodation@glos.ac.uk 

CAR PARKING PERMITS 

You can find out more at 

http://resources.glos.ac.uk/departments/em/car.cfm 

and purchases can be made from the online store at 

http://ecommercegateway.co.uk/glos/store 

CATERING SERVICES 

Details of our catering options can be found at 

http://resources.glos.ac.uk/department/em/ 

catering.cfm 

CHAPLAINCY 

For more information on the details of services 

provided by the Chaplaincy visit 


Support from our chaplains (including links to 

non-Christian Faith Advisers), can be obtained by 

telephone on 01242 714593 or 01242 714914 or 

email chaplaincy@glos.ac.uk 

COUNSELLING 

You can find details of our counselling service at 


You can contact our counsellors on 01242 714542 

or email counselling@glos.ac.uk 

DISABILITY ADVICE 

We offer a range of support to students with specific 

needs and for more information visit 

http://resources.glos.ac.uk/studentservices You can 

contact our Disability Co-ordinator on 01242 714541 or 

email disability@glos.ac.uk 

FINANCIAL ADVICE 

Details of the support provided by our Student 

Financial Adviser can be found at 


You can find out more from our advisers by 

telephoning 01242 714535 or emailing 

finsupport@glos.ac.uk 

LEARNING CENTRES 

Full details of services and support provided by our 

Learning Centres are available on 

http://resources.glos.ac.uk/departments/lis 

MEDICAL CENTRES 

You should ensure that you are registered with a local 

surgery. 

To register with a surgery go to: 


GLOUCESTER: Oxstalls Surgery 01452 522709 

(including out of hours cover) 

CHELTENHAM: The Park Medical Centre 

01242 714400 (out of hours 01242 690236) 

Underwood Surgery 01242 580644 

STUDENT HELPZONE 

Your first port-of-call, each campus has its own 

Helpzone. Staff can offer advice and support in 

matters academic and non-academic. 

To find out more visit 

http://resources.glos.ac.uk/studentservices/ 

helpzones 

Telephone 01242 71444 or email 

helpzonepittville@glos.ac.uk 

helpzoneoxstalls@glos.ac.uk 

helpzonepark@glos.ac.uk 

helpzonefch@glos.ac.uk 

STUDENTS’ UNION 

Details can be found at www.yourstudentsunion.com 

To buy an NUS Extra card visit www.nusextra.com 

You can buy the card online and choose for it to be 

sent to your home or have it ready to pick up from the 

Students’ Union. The card is essential for every student 

and opens the door to discounts on everything from 

train fares to cinema tickets. 

TRAVEL INFORMATION 

For instructions on how to find us go to 

www.glos.ac.uk/travel 

TUITION FEES POLICY 

Detailing tuition fees, administration charges and 

refund policies. Full details are available at 

http://resources.glos.ac.uk/fees/index.cfm or email 

fees@glos.ac.uk. 


25 

TERM DATES 2009/2010 

Undergraduate/Postgraduate (including Distance 

Learning courses) 

Autumn Term: 21 September – 11 December 

Spring Term: 11 January – 26 March 

Summer Term: 19 April – 11 June (or 27 August for 

students on ‘fast-track’ programmes) 

NB: Induction programme on 14-18 September which 

Undergraduate students are expected to attend. 

BEd 



Summer Term: 19 April – 18 June 

NB: Induction programme on 14-18 September which 

BEd students are expected to attend. 

CHECKLIST 

Have you: 

• paid your tuition fees (see page 4) 

• enrolled and printed your Certificate of Enrolment 

(see page 8) 

• activated your university Network Account 

(see page 12) 

• applied for your university ID Card (see page 14) 

• noted the time and location of your Welcome 

Meeting (full-time undergraduate students only) 

PGCE (Primary) – Cheltenham Campus and 

London Campus 


Spring Term: 4 January – 1 April 


PGCE (Secondary) 


Spring Term: 4 January – 1 April 


Foundation Studies Art and Design 




NB: Induction programme during the mornings 

of 3 and 4 September. 


58654 7/09

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