Airline Startup Information Pack - Abu Dhabi Airports Company

Airline Startup Information Pack 

Abu Dhabi & Al Ain International Airports 

Date: Feb 2012 

Version: 2012/01


AUH/AAN 

FOREWORD 

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This start-up information pack will provide the operator with a range of useful 

information that will assist in facilitating a smooth implementation of services at 

Abu Dhabi and Al Ain International Airports. 

A dedicated ADAC Airline Marketing team will serve as the main point of contact 

for the operator and all various internal and external key stakeholders involved in 

facilitating the start of services at ADAC’s airports. The Route Development 

Officer will work closely with the operator with all facilitation issues and will assist 

the operator in ensuring that all operational and regulatory requirements are met. 

Furthermore, each operator will be assigned a dedicated Airline Account 

Manager that will look after the operator throughout its operations. 

This dedicated team will also ensure that the operator is introduced to the correct 

contacts within ADAC Operations, Scheduling & Capacity Planning, Safety & 

Security, Marketing, Communications, Ground Handling, Catering, Hospitality, 

The Department of Transport, The General Civil Aviation Authority, Abu Dhabi 

Tourism Authority, Travel & Tourism Agencies, and Hotel operators as required. 

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AUH/AAN 

TABLE OF CONTENTS 

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Table of Contents 

Section 

Page 

I – Requirements for New Airline Startups at Abu Dhabi International Airport 4 

I – Emergency Procedures 9 

II – Key Airport Contacts 14 

III – Regulatory Agencies Contacts 19 

Appendices: 

I – GCAA Information Bulletin 06-2010 20 

II – GCAA Application for a Foreign Operator Permit 25 

III – ADAC Conditions of Use: Abu Dhabi International Airport 41 

IV – ADAC Conditions of Use: Al Ain International Airport 60 

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SECTION I 

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Requirements for New Airline Startups at Abu Dhabi & Al Ain International Airports 

ADAC Airline Marketing will serve as the key point of contact for facilitating all the below 

requirements for the operator’s startup and will ensure the smoothest possible implementation of 

the following procedures: 

1) Department of Transport (DOT) Requirements: 

- The operator should advise ADAC of its status under the Bilateral Air Rights 

Agreement with the UAE. As such, the operator will be required to submit to 

ADAC a designation letter. 

- In the event that the operator is not designated under the Air Service Agreement, 

the operator must apply for a Temporary Operating Permit (TOP) with the DOT. 

- All foreign operators must receive DOT approval prior to operating any flights to 

Abu Dhabi and/or Al Ain International Airports. 

- On behalf of the operator, ADAC will facilitate all necessary requirements with 

the DOT in order to obtain the necessary approvals. 

2) General Civil Aviation Authority (GCAA) Requirements: 

- The operator must submit insurance documents that conform to the minimum 

requirements stipulated in the GCAA Information Bulletin 06-2010. Please refer 

to Appendix I – GCAA Information Bulletin 06-2010. 

- The operator must also complete the GCAA Flight Operating Permit 

Questionnaire, and attach to it all the necessary certificates mentioned in the 

document. Please refer to Appendix II – GCAA Flight Operating Permit. 

Note: The GCAA Flight Operating Permit Questionnaire must be attested by the 

Operator’s Civil Aviation Authority 

- The operator must submit to ADAC the Security Program. 

- All foreign operators must receive GCAA approval prior to operating any flights to 

Abu Dhabi and/or Al Ain International Airports. 

- The operator should submit all the above-mentioned documents to ADAC Airline 

Marketing. 

- On behalf of the operator, ADAC will facilitate all necessary requirements with 

the GCAA in order to obtain the necessary approvals. 

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AUH/AAN 

SECTION I 

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3) Abu Dhabi Airports Company (ADAC) Requirements : 

- The operator must submit in writing to ADAC, a request for approval to start 

operations at Abu Dhabi International Airport. With this request, the operator’s 

proposed schedule of flights is to be attached 

- An approval letter will be sent from ADAC to the operator, once the schedule has 

been approved by ADAC’s Slot Coordinator, and all regulatory approvals have 

been granted 

- The operator is required to agree to and sign an ICS Service Agreement prior to 

the first flight. The operator must establish contact with ADAC ICS and engage in 

discussions pertaining to all IT-related needs and CUTE connections 

- The operator must submit its Emergency Plan to ADAC 

- The ADAC Conditions of Use document for Abu Dhabi and/or Al Ain International 

Airports will be dispatched to the operator. Two copies must be signed and 

returned back to ADAC prior to the first flight 

- For more information on the above, please refer to Appendix III & IV – ADAC 

Conditions of Use 

- Criminal Investigation Department (CID): 

It is mandatory that all foreign operators with intentions to operate flights to Abu 

Dhabi and/or Al Ain International Airports to obtain CID approval prior to the first 

flight. ADAC will facilitate this process on behalf of the operator, and will require 

the following information: 

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• The operator’s intent to start operations at Abu Dhabi and/or Al Ain 

International Airports 

• The proposed start date of operations 

• The operator’s street & mailing address, including telephone & fax 

numbers in the home country, and also in the UAE, if applicable 

• A list of employees required to access the airport for operating the flight, 

including their details (name, title, contact, nationality, and passport 

numbers) 

• A copy of the agreement/contract between the operator and its 

respective Abu Dhabi / UAE General Sales Agent (GSA) 

• A copy of the trade license for the operator’s GSA in Abu Dhabi / UAE 

Note: ADAC will facilitate this process for the operator and will require at 

least 10 working days in order to obtain the necessary approval.


AUH/AAN 

SECTION I 

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- Initial Airport Pass Application: 

• An Arabic letter will be required to be submitted by the operator and 

addressed to the Airport Pass Office requesting for airport passes for all 

respective staff. 

• Passport copies and details of all staff (name, position, contact, 

nationality, and passport numbers) required to access the airport for 

operating the flight must also be submitted to ADAC for airport pass 

processing. 

• Please ensure that all staff that require airside airport access have a 

valid UAE Residency Visa sponsored by the airline or its respective 

GSA. 

• It is a mandatory requirement that all airline staff that require airside 

airport access must have an occupation listed on the UAE Residency 

Visa that is related to airline operations only (e.g. Station Manager). 

Any occupations that are not related to airline operations/ground 

handling (e.g. Sales Manager / Secretary) will not be accepted by the 

Airport Pass Office and this could jeopardize the issuance of any airside 

airport pass. 

Note: ADAC will facilitate this process for the operator, and will provide an Arabic 

template that must be placed on a company letterhead and signed by the 

operator, when required. 

4) Operations Requirements: 

- ADAC will introduce the operator to the Slot Coordinator for Abu Dhabi 

International Airport. The operator must submit its proposed schedule of flights at 

Abu Dhabi International Airport, to ADAC’s Slot Coordinator for approval. 

Please note that slot approval is required for all operations at Abu Dhabi 

International Airport. 

- ADAC will introduce the operator to ADAC’s Land & Property Manager. All 

terminal / ramp office space requirements are to be agreed upon between the 

operator and the Land & Property division at ADAC. 

- ADAC will introduce the operator to the ADAC ICS Account Manager. All IT / 

CUTE requirements at Abu Dhabi and/or Al Ain International Airport are to be 

agreed upon between ADAC and the operator prior to the first flight. 

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SECTION I 

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5) Abu Dhabi Hospitality Company (ADHC) Requirements: 

- ADAC will introduce the operator to the Hospitality Services Manager. All 

premium lounge requirements are to be agreed upon between the operator and 

Abu Dhabi Hospitality Company (ADHC). Please refer to Section II – Key Airport 

Contacts for the appropriate contact details. 

- All foreign airlines operating regular services to Abu Dhabi and Al Ain 

International Airports are offered use of an ADAC-operated lounge product for 

their passengers. Airlines should contact the ADAC Hospitality Services Manager 

for details and pricing. 

- Should foreign airlines wish to utilize any non-ADAC operated lounge product, 

they must obtain the agreement of the ADAC Chief Commercial Officer, Mr. 

Huraiz Almur Bin Huraiz, before making any contact with any third party provider 

at Abu Dhabi and Al Ain International Airports. 

6) Abu Dhabi Airport Services (ADAS) Requirements: 

- ADAC will introduce the operator to the General Manager at ADAS. The operator 

must establish contact with ADAS and agree to the services required for the 

Standard Ground Handling Agreement (SGHA), and on the published rates. 

7) Catering Requirements: 

- ADAC will introduce the operator to the General Manager of Catering. The 

operator is to hold discussions with Abu Dhabi Airport Catering and specify on all 

catering requirements, as necessary. 

8) Abu Dhabi National Oil Company (ADNOC) Requirements: 

- ADAC will introduce the operator to the Senior Aviation Sales Manager at 

ADNOC. The operator may wish to hold discussions with ADNOC for any fuel 

requirements. 

9) Abu Dhabi Aircraft Technologies (ADAT) Requirements: 

- ADAC will introduce the operator to the Commercial Sales Manager at ADAC. 

The operator may wish to hold discussions with ADAT for any maintenance 

requirements. 

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SECTION I 

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10) Al Ain International Airport Operations 

- ADAC Airline Marketing will introduce all operators with intentions to operate 

flights to Al Ain International Airport to the GM – Al Ain International Airport. 

- All start-up requirements will be handled by the GM – Al Ain International Airport, 

and in close collaboration with ADAC Airline Marketing. 

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SECTION I 

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Emergency Procedures 

The following emergency procedures are in effect at Abu Dhabi International Airport, and will 

serve as a guideline for all operators to follow. For any queries, or additional requirements, please 

contact the ADAC Emergency Planning Manager (refer to Section II for contact information). 

Aircraft Crash (On Airport) 

A senior operations representative of the Airline shall proceed directly to the Emergency 

Operations Centre and report to the Crisis Director. 

An operations representative shall proceed directly to the RVP and await further instructions from 

the Incident Commander. 

The airline concerned shall ensure that copies of passenger, crew and cargo manifest are made 

available at the following locations: 

- Mobile Command Post 

- Emergency Operations Centre 

- Survivor Reception Centre 

- Friends & Relatives Reception Centre 

Where possible, the airline shall arrange for at least one representative to be dispatched to the 

following locations: 



- Crew Reception Centre 

The airline shall be responsible for managing all of the un-injured survivors and friends & 

relatives, once they have been reunited and/or been given the clearance to exit the airport. 

The airline shall activate its Crisis Communications Plan (Media Response) and dispatch a 

representative to the Media Centre in order to deal with the press. 

The airline shall activate its aircraft recovery/removal plan and is responsible for the expeditious 

removal of its aircraft from the runway / movement area (if applicable). The airline may seek 

assistance from ADAC for aircraft removal/recovery. 

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SECTION I 

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Aircraft Crash (Off Airport – On Land) 



An operations representative shall proceed directly to the crash site and report to the Incident 

Commander. 



- Crash Site 













Aircraft Crash (Off Airport – At Sea) 



An operations representative shall proceed directly to the crash site and report to the Incident 

Commander. 



- Crash Site 




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SECTION I 

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Full Emergency 

No action required. 

Local Standby 


Aircraft Ground Incident 

A Senior Operations representation (e.g. Station Manager) shall proceed to the incident site and 

report to the Incident Commander. 

Bomb Warning on Aircraft 

A Senior Operations Representative (e.g. Station Manager) shall proceed to the Rendezvous 

Point and await further instructions from the Incident Commander. 

The airline shall arrange to have the following lists available to the Incident Commander upon 

request: 

- Passenger Manifest 

- Cargo Manifest 

- Dangerous Good List 

- Crew List 

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SECTION I 

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Unlawful Interference 



An operations representative shall proceed directly to the RVP and await further instructions from 

the Incident Commander. 



- Mobile Command Post 













Domestic Fires 


Fires outside the Airport Boundary 


Medical Response 


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SECTION I 

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Public Health Emergencies 


Note: A full copy of the Airport Emergency Plan (AEP) is available upon request. 

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SECTION II 

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Key Airport Contacts 

Main Address: 

Abu Dhabi Airports Company 

P.O. Box 94449 

Abu Dhabi 

U.A.E. 

Fax: +971-2-575-8300 

Key Contacts: 

Airline Marketing: 

Mark Povall 

Route Development Manager 

Tel: +971-2-505-3224 

Mob: +971-2-512-8563 

@: mpovall@adac.ae 

Rany Nasser 

Traffic Development Manager 

Tel: +971-2-505-3436 

Mob: +971-50-613-0553 

@: rnasser@adac.ae 

Sarosh Bhatti 

Airline Relations Manager 

Tel: +971-2-505-3392 

Mob: +971-50-106-6134 

@: sbhatti@adac.ae 

Tamara Bercebal 

Airline Account Manager 

Tel: +971-2-505-3296 

Mob: +971-50-780-5018 

@: tbercebal@adac.ae 

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SECTION II 

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Jaber Al Shuaibi 

Senior Route Development Officer 

Tel: +971-2-505-3216 

Mob: +971-50-582-2695 

@: rhawi@adac.ae 

Slot Management: 

Basem Barahmeh 

Senior Airside Operations Manager 

Tel: +971-2-505-2430 

Mob: +971-50-612-9015 

@: bbarahmeh@adac.ae 

Zeina Gabriel Askar 

Senior Scheduling Officer 

Mob: +971-50-237-6654 

@: Zaskar@adac.ae 

Scheduling & Slot Approval: 

scheduling@adac.ae 

Airline Agency Relations: 

For day-to-day operational matters dealing with the various airport agencies such as police, customs, 

immigration, and others 

Ali Kazouiny 

Airline Agency Relations Manager 

Tel: +971-2-505-3410 

Mob: +971-50-835-2279 

@: akazouiny@adac.ae 

ADAC ICS: 

For all IT / CUTE related operational matters 

Abdulwahid A. Amiri 

ICS Account Manager 

Tel: +971-2-505-3497 

Mob: +971-50-950-8395 

@: aamiri@adac.ae 

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SECTION II 

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Land & Property: 

For all office space requirements 

Nazima Al Sulthana 

Operations & Revenue Analyst 

Tel: +971-2-505-5250 

Mob: +971-50-318-7564 

@: nsulthana@adac.ae 

ADAC Duty Managers: 

24-Hour Contact 

Mob: +971-50-811-8286 

ADAS Duty Managers: 


Tel: +971-2-575-5455 

Mob: +971-50-811-3634 

Safety, Security & Environment: 

Mohamed A. Al Shehhi 

Head of Safety, Security, and Environment 

Tel: +971-2-505-2092 

@: moalshehhi@adac.ae 

Airport Security: 

Jamal S. Al Naqbi 

Head of Aviation Security 

@ : svalentine@adac.ae 

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SECTION II 

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Airport Emergency: 

Selwyn James Valentine 

Emergency Planning Manager 

Tel : +971-2-505-3697 

Mob : +971-50-456-3328 

@ : svalentine@adac.ae 

Navigation Services: 

Nasser A. Juma 

VP Air Navigation Services 

Tel : +971-2-505-3528 

@: njuma@adac.ae 

Air Traffic Control: 

Ali Babakri 

Manager – ATC (SERCO) 

Tel: +971-2-505-2040 

Mob: +971-50-622-4659 

@: aalbabakri@ans.adac.ae 

MET Office: 


+971-2-505-2035 

Abu Dhabi Airport Services (ADAS): 

For all ground handling requirements 

Graham Keddie 

General Manager 

Mob: +971-50-812-5800 

@: gkeddie@adas.adac.ae 

Najeeb Chehade 

AGM – Landside Operations and Outstations 

Tel: +971-2-505-2045 

@: nchehade@adcc.adac.ae 

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SECTION III 

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Kurian Idicula 

Contracts & Admin Superintendent 

Tel: +971-2-505-2551 

Mob: +971-50-818-1395 

@: kidicula@adas.adac.ae 

Abu Dhabi Hospitality Company (ADHC): 

For all premium lounge requirements 

Christiana Kyprianides 

Hospitality Services Manager 

Tel: +971-2-575-7377 Ext. 227 

Mob: +971-50-622-7678 

@: ckyprianides@adhc.adac.ae 

Catering: 

For all catering requirements 

Paul Haines 

General Manager – Catering 

Tel: +971-2-575-7623 

Mob: +971-50-446-0752 

@: phaines@adac.ae 

Abu Dhabi National Oil Company (ADNOC): 

For all fueling requirements 

Mr. Mohamed Majed Al Mansoori 

Aviation Division Manager 

Tel : +971 2 6959800 

Dirc : +971 2 6782223 

Mob : +971 50 6424372 

@: m.almansoori@adnoc-dist.ae 

Aviation Sales Dept. Staff are as follows: 

Mr. Hareb Khamis Al Dhaheri 

Aviation Sales Dept. Manager 

Tel : +971 2 6959810 

Mob : +971 50 6225536 

Dirc : +971 2 6770469 

@: hareb.aldhaheri@adnoc-dist.ae 

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AUH/AAN 

SECTION III 

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Mr. Mohamed Ali Al Hosani 

Sr. Aviation Sales Manager 

Tel : +971 2 6959805 

Dirc: +971 2 6766424 

Mob : +971 50 3298932 

+971 50 6215513 

@: mohammed.ali@adnoc-dist.ae 

Mr. Asim Rasheed 

Aviation Sales Manager 

Tel : +971 2 6959807 

Mob : +971 50 4100340 

@: asim.rasheed@adnoc-dist.ae 

Mr. Naser Hasan Saleh 

Aviation Sales Manager 

Tel : +971 2 6959866 

Mob : +971 50 2400904 

@: naser.saleh@adnoc-dist.ae 

All commercial and financial inquires shall only be directed to: 

@ : aviationsales@adnoc-dist.ae 

Fax #: +971 2 6723399 

+971 2 6764624 

Aviation Operations Dept.: 

Mr Mohammed Al Ansari 

Aviation Ops Dept. Manager 

Tel : +971 2 5059301 

Mob : +971 50 6221860 

Fax : +971 2 5757243 

@ : mohd.ansari@adnoc-dist.ae 

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SECTION III 

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Contact Information for Nominations of Aviation Fuels 

Airports E-Mail Fax No. 

Abu Dhabi Int'l Airport 

ad-apron@adnoc-dist.ae +971-2-5757296 

+971-2-6945675 

Al-Ain Int'l Airport 

mohammed.ali@adnoc-dist.ae 

jasim.albalooshi@adnoc-dist.ae 

+971-3-7855313 

Bateen Int'l Airport 

mohammed.ali@adnoc-dist.ae 

ali.mansoor@adnoc-dist.ae 

+971-2-4449942 

Sharjah Int'l Airport 

saeed.alrajaby@adnoc-dist.ae 

Ad-apron@adnoc-dist.ae 

+971-2-5757296 

Fujairah Int'l Airport 


salem.dhanhani@adnoc-dist.ae 

+971-9-2227607 

Ras Al Khaimah Int'l Airport 


ahmed.humouda@adnoc-dist.ae 

+971-7-2448513 

Al Maktoum Int'l Airport 


ad-apron@adnoc-dist.ae 

+971-2-5757296 

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SECTION III 

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Abu Dhabi Aircraft Technologies: 

For all maintenance requirements 

Kirubel Tegene 

Manager – Commercial Sales 

Tel: +971-2-505-7226 

Fax: +971-2-575-7263 

Mob: +971-50-614-6906 

@: kabebe@adat.ae 

Regulatory Agencies Contacts 

General Civil Aviation Authority (GCAA): 

P.A. Fernando 

Airwothiness Inspector – SAFA Program 

General Civil Aviation Authority 

P.O. Box 30500 

Dubai 

U.A.E. 

Tel: +971-4-211-1686 

Fax: +971-4-211-1627 

Mob: +971-50-661-7029 

@: safa@gcaa.ae 

Abu Dhabi Department of Transport (DOT): 

Simon Hutcheson 

Director International & Governmental Affairs 

Department of Transport 

P.O. Box 20 


U.A.E. 

Tel: +971-2-656-6406 

Fax: +971-2-635-9615 

Mob: +971-50-816-1008 

@: simon.hutcheson@dot.abudhabi.ae 

Ghaleb Solh 

Head of International Affairs – Aviation 

Department of Transport 

P.O. Box 20 


U.A.E. 

Tel: +971-2-695-8412 

Fax: +971-2-635-9610 

Mob: +971-50-253-7448 

@: ghaleb.solh@dot.abudhabi.ae 

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AUH/AAN 

APPENDIX I 

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Appendix I – GCAA Information Bulletin 06-2010 

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APPENDIX II 

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APPENDIX II 

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Appendix II – GCAA Application for a Foreign Operator Permit 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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APPENDIX III 

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Appendix III – ADAC Conditions of Use 

Abu Dhabi International Airport 

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25 November 2007 

ABU DHABI INTERNATIONAL AIRPORT 

CONDITIONS OF USE 

VERSION 0.02 

1 July 2011


ABU DHABI INTERNATIONAL AIRPORT (Emirate of Abu Dhabi) 


1. Definitions 

1.1 ADAC means Abu Dhabi Airports Company PJSC Commercial Registration No. 1004995. 

AED or Dirham is the lawful currency of the UAE. 

Airport means Abu Dhabi International Airport, Emirate of Abu Dhabi, United Arab Emirates. 

Airport Operations Manual means our manual, required under the General Civil Aviation Authority Civil 

Aviation Regulations Issue No.2005-02, about operating aircraft and facilities at the Airport, as amended from 

time to time. 

Air Operator’s Certificate means the certificate of that name issued under the applicable civil aviation 

legislation of the country in which your operation is based. 

Airport Security Program means our program, required under the UAE Civil Aviation Regulations, which 

describes issues such as security responsibilities, procedures, contingency plans and standards at the Airport, 

as amended from time to time. 

Certificate of Registration means for an aircraft the certificate of registration issued by the General Civil 

Aviation Authority under the Civil Aviation Regulations. 

Conditions mean these Conditions of Use for Abu Dhabi International Airport and any Rules and Regulations 

relating to the use of Abu Dhabi International Airport published by us. A copy of the Conditions is available on 

request from us. The Conditions shall take precedence over any other conditions or terms and no servant or 

agent of us is authorized to agree any variation of these terms except by written agreement signed on behalf of 

us. 

EBOR means the United Arab Emirates inter-bank offered rate for three (3) month loans in Dirham prevailing at 

11.00 am on the relevant date. 

Embarking Passengers means all passengers on board a departing aircraft. This includes Transit Passengers, 

Transfer Passengers, Infants and Positioning Crew, but excludes Operating Crew. 

facilities and services means our facilities and services as set out in Schedule 7 except to the extent that 

those facilities and services are provided to you under a separate contract, lease, licence or other authority from 

us. 

general aviation means any air service other than a regular public transport operation or RPT and scheduled 

cargo operations. 

infant means a child under two years of age who has not paid to occupy a seat on an aircraft. 

interest rate means a lesser of four (4) percent per annum above EBOR or if EBOR ceases to exist or to be 

published, four (4) percent above such comparable rate of interest as we may determine; or the highest rate of 

interest then permitted to be charged by law in the UAE. 

legislation means every federal or local law, decree or ordinance and any rule, order, regulation, notice, 

direction, bye-law, permission and plan for the time being made under or deriving validity from any federal or 

local law, decree or ordinance and any rules, regulations, orders, bye-laws or codes of practices of any local or 

municipal authority or services supplier or undertaker having jurisdiction at the Airport or in respect of any 

aircraft using it, or any matter affecting the Airport or any aircraft using it, these Conditions of Use or any of the 

rights and obligations contained in them which are in force during the term of this agreement. 

MTOW means for an aircraft its maximum take-off weight as specified by the manufacturer or as approved by 

the General Civil Aviation Authority. 

Operating Crew means your employees operating as flight or cabin crew on an arriving or departing aircraft. 

Positioning Crew means your flight and cabin crew, other than Operating Crew, arriving into, or departing 

from, the Airport on company duty travel for the purpose of positioning for, or returning from, crewing duties. 

regular public transport operations or RPT means air service operations where, for a fee, the aircraft is 

operated according to fixed schedules over specific routes and is available to the general public on a regular 

basis. 

Season means, in each year (a) for the Northern Summer season, the period commencing on the last Sunday 

in March and ending on the last Saturday in October and (b) for the Northern Winter season, the period 

commencing on the last Sunday in October and ending on the last Saturday in March.


Transfer Passenger means a passenger who connects from one international flight to another without being 

processed by the Abu Dhabi Immigration Service at the Airport. 

Transit Passenger means a passenger whose origin and destination is another port, serviced by the same 

flight. 

UAE means United Arab Emirates 

we or us or ours means Abu Dhabi Airports Company and includes our successors and assigns. 

you or your means, in the case of RPT or scheduled cargo aircraft, the holder of the Air Operator’s Certificate 

at the time our facilities and services at the Airport are used or in the case of general aviation and other nonregular 

public transport operations aircraft, the person who is identified as “Owner” in the Notification of Aircraft 

Details form or if no one is so identified, the holder of the Certificate of Registration at the time our facilities and 

services at the Airport are used and includes your or their respective executors, administrators, successors and 

assigns. 

1.2 The singular includes the plural and the plural includes the singular. 

1.3 If you consist of more than one person or company, then each person or company is jointly and severally liable 

under these Conditions with each of the others. 

1.4 If any part of these Conditions is unenforceable, these Conditions are taken to be modified to remove that part. 

The rest of these Conditions are not affected by that part being removed. 

2 These Conditions 

2.1 Subject to any separate variation agreement in writing between you and us, the use of the Airport and all its 

facilities and services by you or on your behalf is subject to these Conditions. 

YOU SHALL BE DEEMED TO HAVE ACCEPTED THE CONDITIONS BY YOUR USE OF THE AIRPORT. 

2.2 Subject to any contrary requirement under legislation, we may change, replace or waive any of these 

Conditions provided that we have: used our reasonable endeavours to consult you (either directly or through 

any relevant industry bodies) at least 90 days before we change, replace or waive any Conditions and 

considered and responded to you in writing (either directly or through relevant industry bodies) in relation to any 

comments or objections you have raised to our change, replacement or waiver; and we give you (either directly 

or through any relevant industry bodies) notice in writing at least 30 days before the change is to be effective. 

3 Information we require before you use our facilities and services 

3.1 Before using our facilities and services at the Airport you must give us: 

(a) 

(b) 

(c) 

(d) 

your name, address and contact details; 

evidence that you have a security program that meets the requirements of our security arrangements 

and any relevant requirements of the Civil Aviation Regulations; 

evidence that you have in place emergency procedures in connection with all potential threats to 

passengers, cargo and our facilities and services at the Airport at least to the standard required to 

comply with our Airport emergency procedures; 

the names, addresses, telephone numbers, facsimile numbers and all other contact details of your 

key personnel we can contact at any time about emergencies, security, operational or financial 

matters in connection with you using our facilities and services at the Airport; 

(e) evidence of the insurance policies you hold that are consistent with the requirements of Schedule 1 

and confirmation that these policies will remain current at all times when you are using our facilities 

and services at the Airport; 

(f) 

(g) 

(h) 

(i) 

ground handling arrangements for operating crew, passengers and cargo; 

arrangements for the removal of stationary aircraft; 

a completed Credit Application form (see Schedule 2); and 

a completed Notification of Aircraft Details form (see Schedule 3) for all your aircraft which are likely 

to be using our facilities and services at the Airport. 

3.2 Unless otherwise agreed, you shall supply us with an unconditional bank guarantee in a form reasonably 

acceptable to us. This bank guarantee will be for an amount equal to our reasonable estimate of the airport 

charges you are likely to incur over a 3 month period.


3.3 You must provide us with the details of any changes made to information described in clause 3.1 within 30 days 

of such change. 

4 Provision of information in relation to charges 

4.1 This clause 4 applies where we require information from you for the purpose of calculating charges payable by 

you for your use of our facilities and services at the Airport. 

4.2 If you use facilities and services that are subject to aircraft movement based charges, or charges based on 

passenger numbers under Schedule 5 of these Conditions, you must use your best endeavours to provide to us 

or authorize your ground handling agent to provide the following information to us on your behalf, at the end of 

each day on which you use those facilities and services: 

(a) 

(b) 

(c) 

the number of aircraft movements at the Airport that day (for cargo and positioning operations); 

the number of disembarking and Embarking Passengers on your aircraft operating at the Airport on 

that day; and 

any further disaggregation of aircraft movement or passenger numbers we reasonably require to 

determine charges payable by you under Schedule 5. 

4.3 Within 7 days of the day on which you used our facilities and services: 

(a) 

(b) 

you must provide the information required under clause 4.2 if you have not already done so; and 

if you have provided to us information under clause 4.2 and you detect an error in that information, 

then you must provide to us the correct information. You must, at the same time, provide to us an 

explanation of why the original information was incorrect. We will accept the later information as being 

correct unless we are not satisfied with the explanation provided to support the change. 

4.4 You acknowledge that we will use the information you provide to us under clauses 4.2 and 4.3 for the purpose 

of calculating the charges payable by you for using our facilities and services at the Airport. 

4.5 If you do not comply with clauses 4.2 and 4.3, then you agree that we may charge you for use of our facilities 

and services on that day on the basis that each seat on the aircraft operated by you on that day was in fact 

occupied by a passenger. If you later provide the information required under clauses 4.2 and 4.3 and we have 

charged you in accordance with this clause 4.5 and you have paid to us those charges and we believe that we 

have been overpaid, then we will provide to you a refund (without interest) of any amount we calculate to have 

been overpaid. 

4.6 You acknowledge that we may verify from time to time information you have provided to us by means including 

(but not limited to): 

(a) 

(b) 

reference to data collected by the Abu Dhabi Immigration Service; and 

directly counting passengers embarking or disembarking aircraft operated by you. 

You will use your best endeavours to assist us to identify the reason for any differences between the 

information provided by you under clause 4.2 and 4.3 and the information collected by us under this clause 4.6. 

4.7 If, after the end of a Season, we ask you to do so, you must give us certified statements from your then 

regularly-engaged independent auditors verifying, for the Season just expired, the accuracy of the information 

you have previously given to us under this clause 4. You must give us the certified statements within 60 days of 

the date of our request. Your independent auditors who give us the certified statements must be members of or 

affiliated with an internationally-recognised, independent accounting firm. 

4.8 You must permit us (or our agents or accountants), on reasonable notice and at reasonable times, to audit, at 

our expense, your records and systems which relate to the information you must give us under this clause 4. 

4.9 If the certified statements provided under clause 4.7 or an audit by us under clause 4.8, discloses any error in 

the information you have given us under clauses 4.2 and 4.3, or you and we agree that the information you 

have given us under clauses 4.2 and 4.3 was in error after we verify under clause 4.6, we will immediately 

invoice you for the charges which you should have paid to us if the information you gave to us under clauses 

4.2 and 4.3 was not in error. We will issue our invoice, and you must pay it, in accordance with clause 8. 

If the extent of the error in our favour is more than five per cent (5%) of the information actually given to us, then 

you must reimburse us for the cost of our audit under clause 4.8. 

4.10 We will use our best endeavours to maintain the confidentiality of any information that you provide to us, which 

you advise is commercially sensitive. 

5 Information generally 

5.1 The address where your information should be sent to is set out in Schedule 4. If possible, we would appreciate 

receiving information electronically.


5.3 You must let us know as soon as practicable if there is any change to the information you have given us. 

5.4 You acknowledge that you have read and understood our Airport Operations Manual. 

5.5 If you ask us, in writing, and subject to any express or implied confidentiality arrangements we may have with 

third parties (including the governments of Abu Dhabi or the UAE) or other need for confidentiality, we will give 

you details of: 

(a) 

(b) 

(c) 

(d) 

(e) 

our Airport Security Program and other security arrangements that may apply from time to time; 

Airport emergency procedures; 

Airport insurance policies; 

which of our facilities and services at the Airport are available for you to use; and 

Type A - Approach and Takeoff Chart. 

5.6 We may charge reasonable fees for the supply of copies of Type A - Approach and Takeoff Chart, and for 

multiple copies of any other publications or information requested by you under these Conditions of Use. 

6 Using our facilities and services 

6.1 When using our facilities and services at the Airport you must comply with: 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

all legislation; 

our Airport Operations Manual; 

our Airport Security Program; 

these Conditions; 

other conditions, instructions orders and directions necessary for the day to day operation of the 

Airport, if (except in emergencies) we have consulted you (either directly or through any relevant 

industry bodies) about them and given you 7 days notice of them, or as much notice as is reasonably 

practicable; 

local flying restrictions; 

our requirement for no aircraft parking over 4 hours without prior written approval of ADAC; and 

directions on security from the Director of the General Civil Aviation Authority. 

6.2 You must not do anything which puts us in breach of any legislation, and you must reasonably co-operate with 

us in our provision of the facilities and services (including complying with our reasonable directions arising out 

of your use of our facilities and services). 

6.3 You accept that access to our facilities and services is subject to the demands of other users of the Airport; and 

may constrained by legislation. 

7 Common Use Principles 

Access to all facilities and services will be equitably allocated by us, having regard to their availability and the 

requirements of all users. 

8 Charges 

8.1 You must pay us charges for using our facilities and services at the Airport, calculated in accordance with 

Schedule 5 as varied from time to time. 

8.2 The charges for using our facilities and services at the Airport shall accrue from day to day and are payable in 

UAE Dirham. 

However we are prepared to accept payment in United States Dollars, Great Britain Pounds or European Union 

Euros. In this instance, the applicable UAE Dirham charge will be converted into the currency you have 

requested be accepted, using the applicable prevailing exchange rate of the Abu Dhabi National Bank at 

11.00am on the Sunday of the week in which your charges are incurred. 

8.3 If you have a credit account with us, we will invoice you for charges. 

8.4 Subject to clause 10, you must pay what the invoice shows is owing within the time stated for payment in the 

invoice by one of the methods for payment shown on the invoice. 

8.5 Unless you have a credit account with us, you must pay the charges you owe before your aircraft leaves the 

Airport unless we agree other arrangements in writing.


9 Varying charges 

9.1 Subject to this clause, we may vary any of the charges or the application of them at any time by giving you 30 

days notice in writing of a proposed maximum increase in charges or application before the variation becomes 

effective. 

9.2 We will consult with you (either directly or through any relevant industry bodies) at least 60 days before varying 

charges. 

10 If you do not pay on time 

10.1 If you do not pay the amount you owe on time, you must pay interest, calculated on a daily basis, on the amount 

from and including the day the amount becomes payable to and including the day you pay the amount and all 

interest accrued on it. 

10.2 If you notify us in writing that you dispute any charge shown in an invoice within 7 days of receiving that invoice 

and in our reasonable opinion you have grounds to dispute it, then the provisions of clause 17 will apply. 

10.3 In the case of a dispute, any undisputed amounts, or portions, must be paid within the time required by the 

invoice. 

10.4 Subject to clause 10.2, if you do not pay us an amount you owe us within 21 days after it is due for payment, we 

may: 

(a) 

(b) 

refuse to allow any or all of your aircraft to use our facilities and services at the Airport; and/or 

use reasonable means to detain any of your aircraft until you have paid all due charges and interest 

provided that: 

(i) 

(ii) 

(iii) 

we have first sought to negotiate in good faith any dispute about charges in accordance 

with 10.2 above; 

we have first sought to recover any outstanding charges and interest by exercising our right 

under any bank guarantee provided in accordance with clause 3.2 above; and 

we have given you 14 days notice in writing either during or after the 21 day period that we 

intend to do this. 

10.5 Unless we give you express written consent, you are not allowed to make any set-off against or deduction from 

the charges for using our facilities and services. 

10.6 We may take any other action against you that the law allows to recover anything you owe us. 

11 If you do not comply with these Conditions 

11.1 In addition to clause 10 we may, subject to our obligations under legislation, give you 14 days notice in writing 

not to use our facilities and services at the Airport if you do not comply with these Conditions. 

11.2 However, if you do not comply with any safety or security requirements, we may give you notice to comply 

immediately and we may stop you from using our facilities and services at the Airport if you do not comply with 

our notice. 

12 Moving aircraft 

12.1 We may (subject to air traffic clearances and any operational guidelines issued by us for the use of our facilities 

and services) order you to: 

(a) move an aircraft to another position at the Airport; or 

(b) remove an aircraft from the Airport 

at your cost and within a specified time, being a period that we consider, in all the circumstances, to be 

reasonable. 

12.2 If you do not comply with our order within the specified time, as a measure of last resort, we may move or 

remove the aircraft in accordance with the procedures at Schedule 6 and: 

(a) 

you must pay our reasonable costs of having the aircraft moved or removed and any costs incurred 

by us as a result of having the aircraft moved or removed; and


(b) 

you are liable for and indemnify us, our officers, employees and agents against any personal injury, 

death, loss or damage caused or contributed to by your failure to comply with our order. 

13 Airport closed or services unavailable 

13.1 We will endeavour to keep our facilities and services at the Airport available for you to use, subject to 

reasonable requirements for operational purposes, maintenance and new development or events beyond our 

reasonable control. 

13.2 If reasonably possible, we will notify you before we make any service or facility at the Airport unavailable. This is 

subject to clauses 6.3 and 15.2. 

13.3 If, at any time, safety or operational requirements mean that we consider it necessary to declare our facilities or 

services at the Airport to be wholly or partly unavailable for use by you, we will use our reasonable endeavours 

to identify alternative facilities and services which might be available for use by you, but the use of such 

alternative facilities or services shall be a matter for decision by you. You acknowledge that, in doing so, we will 

need to balance the needs of all affected parties so far as we reasonably can. 

14 Services we do not provide 

We do not provide: 

(a) 

(b) 

(c) 

(d) 

en-route air navigation services; 

en route meteorological services; 

hangar facilities; 

aircraft parking longer than 4 hours unless pre approved by ADAC in writing. 

Our charges do not include fees for these services or fees for things we provide outside the scope of these 

Conditions. 

15 Release and indemnity 

15.1 We and our officers, employees or agents are not liable for: 

(a) 

(b) 

loss or damage caused for any reason to an aircraft, its equipment, its load or the property of its crew 

or passengers at the Airport; or 

personal injury caused for any reason to the crew or passengers of, or persons servicing, an aircraft 

at the Airport, 

unless and then only to the extent caused by our own negligence or recklessness, or the negligence or 

recklessness of our officers, employees or agents. 

15.2 We and our officers, employees or agents are also not liable for: 

(a) any loss you suffer for any reason because the Airport or any part of it is closed or any service or 

facility at the Airport is unavailable; 

(b) 

(c) 

any loss you suffer, or any person claiming through you suffers, for any reason because of delays in 

the movement or scheduling of your aircraft; or 

any consequential injury, loss or damage in connection with the use of or closure of the Airport 

(including anything referred to in (a) or (b) of this clause). 

15.3 You are liable for and indemnify us against: 

(a) 

(b) 

(c) 

any damage your aircraft may cause to our property; 

any costs we incur in detaining any of your aircraft under clause 10.5; and 

claims for personal injury, death, loss or damage to property caused or contributed to by you, 

unless and then only to the extent caused by our negligence or the negligence of our officers, employees or 

agents. 

15.4 You agree to pay us an amount equal to any liability, loss, cost, charge or expense of the kind referred to in 

clause 15.3 suffered or incurred by any of our officers, employees or agents.


16 Exclusion of warranties and conditions 

16.1 Subject to this clause, we do not make any representation or warranty in connection with the use of the Airport. 

16.2 We will exercise due care and skill in providing the facilities and services to you. Our liability for breach of this 

clause is limited to: 

(a) in the case of goods, the repair or replacement of, or the supply of equivalent goods or the payment 

of the cost of repairing or replacing the goods or of acquiring equivalent goods; or 

(b) 

in the case of services, the supplying of the services again or the payment of the cost of having the 

services supplied again. 

16.3 If a warranty or condition is implied under any legislation in connection with the goods and services we provide 

and it can be excluded, we exclude it to the maximum extent possible and if we cannot exclude it, then our 

liability for breach of that warranty or condition is limited in the case of goods, in the same manner as set out in 

clause 16.2 (a) or in the case of services, in the same manner as set out in clause 16.2 (b). 

17 Dispute resolution by mediation 

17.1 If there is a dispute between you and us about whether you or we have complied with an obligation or have a 

right under these Conditions, then: 

(a) within 14 days of the dispute arising, you and we must meet to negotiate in good faith with a view to 

resolving the dispute; and 

(b) 

if we jointly fail to resolve such dispute within such period, either of us may refer the dispute to 

binding arbitration under the applicable Rules of the Abu Dhabi Commercial Conciliation and 

Arbitration Centre in effect on the date of the reference (which Rules are deemed incorporated by 

reference into these Conditions) by one (1) arbitrator appointed in accordance with said Rules. All 

proceedings will be conducted in the English language applying the applicable law of this Agreement 

with the location of the arbitration in Abu Dhabi. The award decision of the Abu Dhabi Commercial 

Conciliation and Arbitration Centre shall be final and binding on us and we both waive the right to any 

appeal under any system of law. The arbitration award shall be in lieu of any other remedy which 

might otherwise be available to either of us. 

17.2 The award shall be enforceable before any court of competent jurisdiction (which shall include, without 

limitation, the appropriate superior court in Abu Dhabi) upon the application to such court by either of us and in 

such event the responding party shall not raise forum non conveniens or any other argument or matter that 

seeks to modify the award decision or to otherwise invalidate, circumvent or frustrate the procedures set forth in 

this clause. 

17.3 You and we are to equally share the cost of the mediation. 

17.4 You and we may not seek any other means of resolving the dispute (other than seeking an urgent, interlocutory 

or interim injunction) until the arbitration has taken place. 

17.5 Where we are of the view, acting reasonably, that a dispute between you and us is not a genuine dispute, we 

reserve the right to take any other action against you that the law allows (including exercising our powers under 

clauses 10 and 11) while in dispute or arbitration with you. 

18 Entire agreement 

These Conditions: 

18.1 constitute the entire agreement between the parties as to its subject matter; shall be binding on you 

notwithstanding that you have not signed this agreement if you commence using any of the services after 

receipt of this document; and 

18.2 in relation to that subject matter, supersedes any prior understanding or agreement between the parties and 

any prior condition, warranty, indemnity or representation imposed, given or made by a party, other than as set 

out in these Conditions. 

19 Governing law 

These Conditions are governed by the laws of the Emirate of Abu Dhabi and the laws of the United Arab Emirates as 

applied in the Emirate of Abu Dhabi. Subject to clause 17, you and we agree to take legal proceedings in connection with 

these Conditions only in the Abu Dhabi courts.


For the purposes of being bound by these Conditions you warrant that you have full authority and power to bind any 

owner, lessor, mortgagor, lender or pilot of the aircraft and all their respective servants, agents or contractors. 

Signed as an agreement, 

By Mr. George Karamanos 

__________________________________ 

Duly authorised on behalf of ABU DHABI AIRPORTS COMPANY 

Company stamp: 

Position of Signatory: 

__________________________________ 

Vice President 

Corporate Marketing & Communications 

Date: 

__________________________________ 

By 

__________________________________ 

Duly authorised on behalf of ‘carrier’ 

Company seal: 


Date: 

__________________________________ 

__________________________________ 

__________________________________


SCHEDULE 1 (clause 3.1(e) - Insurance Policy Requirements 

Group / Classification 

Third Party Liability 

Combined single limit for third party liability for any 

one accident/incident occurrence to be not less 

than: 

Fixed Wing Aircraft 

1. 10,000 kg MTOW or less US$25,000,000 

2. 10,001 kg - 28,000 kg MTOW US$60,000,000 

3. 28,001 kg - 100,000 kg MTOW US$200,000,000 

4. 100,001 kg - 180,000 kg MTOW US$500,000,000 

5. 180,001 kg – 400,000 kg MTOW US$1,000,000,000 

6. Exceeding 400,001 kg MTOW US$1,500,000,000 

Helicopters 

1. up to two passenger seats US$5,000,000 

2. three and four passenger seats US$10,000,000 

3. more than four passenger seats US$15,000,000 o


SCHEDULE 2 - (clause 3.1(i)) - Customer Credit Application Form 

Applicant Information 

Name of Company: 

____________________________________________________ 

Trading Name: 

____________________________________________________ 

Business Address: 

____________________________________________________ 

Address: 

____________________________________________________ 

Telephone: _________________________ Fax: __________________________ 

Commercial Registration Number: 

____________________________________________________ 

Other Business Numbers (if applicable): ____________________________________________________ 

Years Trading: ________________ 

Financial Institution Information (e.g. bank or credit union) 

Financial Institution Name: ______________________ Branch: _______________ 

Country: _______________________ 

Do you plan to use this institution for any bank guarantees or line of credit ______ 

Accounts Payable Information 

Accounts Payable Manager: __________________ Telephone: _______________ 

e-mail Address: _______________________ .. Fax: ________________________ 

Please answer ‘YES’ or ‘NO’ to the following items and provide details including dates and circumstances if applicable. 

Use additional pages if necessary. 

Has the applicant declared bankruptcy or been declared bankrupt or entered into a scheme of arrangement in the past 10 

years If ‘YES’, provide details. 

________________________________________________________________________________________________ 

Has the applicant committed an act of insolvency within the meaning of the Civil Transactions Law (Federal Law no. (5) 

1985) (or where the applicant is incorporated overseas, an equivalent in the country of incorporation) If ‘YES’ provide 

details. 

________________________________________________________________________________________________ 

Does the applicant have any registered or unregistered charges against the assets of the applicant If ‘YES’ provide 

details. 

________________________________________________________________________________________________ 

Has the applicant been refused credit before If ‘YES’ provide details including amounts involved. 

________________________________________________________________________________________________ 

Is there any other information about the applicant that ADAC would reasonably expect to know or the applicant would like 

ADAC to consider when assessing this application If ‘YES’ provide details. 

________________________________________________________________________________________________ 

Conditions applicable to the grant of a credit facility: 

1. The applicant understands that the credit facility may be withdrawn at any time at the discretion of ADAC. 

2. The applicant understands that settlement is due within 30 days of issue of any invoice by ADAC. 

3. The applicant accepts that it is totally responsible for payment for all services supplied under ADAC’s Conditions of 

Use, in accordance with the terms thereof. 

Certification by Applicant


I have truthfully and accurately completed this application and understand that credit may be refused or suspended if any 

information provided in this form is intentionally untrue or inaccurate in any material particular. 

Please fill out applicable section. 

If a Sole Trader 

Full Name: 

Date of Birth: 

Residential Address: 

If a Partnership 

Full Names and Residential Addresses of all Partners: 

Full Name Residential Address 

If an Incorporated or Limited Company 


Company Number: 

_________________________________________ 

_________________________________________ 

_________________________________________ 

_________________________________ 

_________________________________ 

__________________________________________ 

__________________________ 

Country of Incorporation: _______________ Date of Incorporation: ____________________ 

Registered Office Address: 

Full Names of all Directors: 

__________________________________________ 

__________________________________________ 

Acknowledgment and Consent to disclosure of personal information and Acceptance of Credit Agreement Terms 

and Conditions 

1. Acknowledgment 

The applicant(s) acknowledge(s) that ADAC has informed me/us that certain items of personal information about me/us 

contained in this application or which may be subsequently obtained by ADAC may be disclosed to a credit reporting 

agency. This information includes, among other things, particulars as to my/our identity, the fact an application for credit 

was made and the amount of credit sought, details of current providers of credit at least 60 days overdue, discharges, 

cheques twice dishonoured and serious credit infringements. 

2. Consent 

I consent: 

(a) to ADAC obtaining from a credit reporting agency a credit report containing personal information about me/us 

for the purpose of ADAC: 

(b) 

(c) 

(i) 

(ii) 

collecting overdue payments in respect of commercial credit provided to me/us, and 

assessing my/our application for commercial credit on an ongoing basis; or 

(iii) assessing my/our application for consumer credit ; 

to ADAC’s nominated trade insurer (if any) obtaining from a credit reporting agency a credit report containing 

personal information about me/us to assess the risk of providing insurance to ADAC in relation to my/our 

application for commercial credit with ADAC; 

to ADAC giving and seeking from any credit provider named in this application for credit or in a credit report 

issued by a credit reporting agency information about my/our credit arrangements, including any information 

about my/our credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed 

to give or receive from each other. 

Signature of Authorised Company: 

Name of Representative: 

Printed name: 

Position: 

Date: 

___________________________________ 

___________________________________ 

___________________________________ 

___________________________________ 

___________________________________


SCHEDULE 3 - (clause 3.1(j)) - Notification of Aircraft Details 

Aircraft Details 

Aircraft Registration: ____________________________________________ 

Aircraft Type: __________________________________________________ 

Engine type: __________________________________________________ 

Noise Emission Level:___________________________________________ 

Aircraft certified MTOW: _________________________________________ 

Aircraft seat configuration: ________________________________________ 

No. & type of seats in class: ______________________________________ 

Average No. of seats per class: ____________________________________ 

Certificate of Registration Holder: 

Name: ________________________________________________________ 

Address: ______________________________________________________ 

Contact number: ________________________________________________ 

Owner: (if different to C of R holder) 

Name: ________________________________________________________ 

Address: ______________________________________________________ 


Operator: 

Name: ________________________________________________________ 

Address: ______________________________________________________ 


Effective Dates of Operation: 

From: _________________________________________________________ 

To: ___________________________________________________________ 

Signature of person completing the form 

_________________________________ 

Please identify by circling whether you are the 

C of R Holder / Owner / Operator


SCHEDULE 4 - (clause 4.1) - Contact Information 

Address for service of notices 

By post: 

Chairman & Managing Director 


PO Box 94449 


United Arab Emirates 

or 



The DCA Building 



By facsimile: +971 2 575 8300


SCHEDULE 5 - (clause 7.2) - Aeronautical charges effective from May 2009 

Note: 

this table is provided as a guide to charges at Abu Dhabi International Airport. Our charges depend upon the 

facilities and services you use at the Airport. 

If you use these facilities & services…. …..then these are the applicable items of Schedule 5 

which you must pay 

International operations at Terminal 1 • Item 1 

• Item 4 

• Item 5 

• Item 6 

• Item 7 (where applicable) 

International operations at Terminal 1A • Item 2 

• Item 4 

• Item 5 

• Item 6 

• Item 7(where applicable) 


• Item 4 

• Item 5 

• Item 6 


Freight operations • Item 4 

• Item 6 

Helicopter operations • Item 4 

• Item 6 

General aviation operations • Item 4 

• Item 6 

Items: 

1. Passenger Service Charge - International Services – Terminal 1 & 1A 

A charge of AED 75 per Embarking Passenger (excluding Transit Passengers, Transfer Passengers, Infants and 

Positioning Crew) on fixed and rotary wing passenger aircraft embarking passengers through the Abu Dhabi International 

Airport international terminal (described as Terminal 1 & 1A). 

2. Passenger Service Charge - International Services – Terminal 2 



Airport international terminal (described as Terminal 2).


3. Passenger Service Charge - International Services – Terminal 3 



Airport international terminal (described as Terminal 3). 

4. Landing Charge – Fixed Wing and Rotary Aircraft 

For each fixed wing passenger and rotary aircraft, a charge per runway movement (take-off or landing) as follows: 

Aircraft weighing (kg) charged 

against aircraft certified MTOW 

Up to 5,000 kg 

Exceeding 5,000 kg, but not exceeding 

50,000 kg 

Exceeding 50,000 kg 

Rates per landing 

AED 4.00 per 500 kg or part thereof 



Payment of this charge entitles the aircraft to (a) use of the aerodrome for alighting and departing; (b) use of radio and 

night lighting installations at the aerodrome; (c) supply of all available information as to routes and weather information; 

the services of aerodrome personnel if available, for manual assistance in guiding, housing or parking the aircraft. 

Note: Use of the radio installations does not include operation charges or charges for radio services in connection with 

movement, which may be levied by an approved agency of the Abu Dhabi government. 

5. Passenger Security & Safety Fee 



Airport international terminals 1, 1A, 2 and 3. 

6. Aircraft Parking Charge 

For each aircraft parked at the airport, a charge calculated using the product of the length of the aircraft times the span of 

the aircraft in metres, times the following charges: 

Basis of calculation 

Amount of charge 

For the first 50 m² AED 3.00 

For each additional 10m² or part 

therefore 

AED 0.60 

No fees will be charged for the first 6 hours after landing. After the first 6 hours has passed, the above rates shall apply for 

each period of 24 hours or part thereof that passes. 

No aircraft shall be permitted to be parked for a period of more than 4 hours without ADAC’s prior written consent 

(including for extended technical delays/up-line delays). Any abuse of parking arrangements may result in future use of 

the airport being withdrawn by ADAC. 

7. Rescue/Fire-fighting Service Charge 

AED N/A per pax/tonne – position reserved 

8. Terminal Air Navigation and Meteorological Charges 

AED N/A per tonne - position reserved 

Information Requirements 

If you are subject to passenger-based charges under this Schedule 5, you must provide the following information under 

Clause 4.2 and/or 4.3 of the Abu Dhabi International Airport Conditions of Use: 

• the number of disembarking and Embarking Passengers on your aircraft operating at the Airport on each day, 

with Transit Passengers, Transfer Passengers, Infants and Positioning Crew shown separately.


SCHEDULE 6 - (clause 12.2) - Procedure for moving/removing Aircraft by ADAC 

In the event that we are required to move/remove an aircraft as a result of a failure by you to comply with an order issued 

to you under these Conditions of Use: 

1. we will, where applicable, follow the procedures for the recovery of disabled aircraft set out in our Airport 

Operations Manual. 

2. in other cases, we will provide you with as much notice as is, in all the circumstances, reasonably practicable: 

(a) 

(b) 

(c) 

(d) 

that we intend to move/remove the aircraft; 

of the proposed location to which the aircraft is to be relocated; 

of the means by which we intend to move/remove the aircraft; and 

of any Conditions which may apply to your recovery of the aircraft. 

3. in the event that the notice referred to in paragraph 2 is not practicable we will notify you, as soon as possible 

that: 

(a) 

(b) 

(c) 

we have moved/removed the aircraft; 

the location to which the aircraft has been moved; and 

any Conditions which may apply to your recovery of the aircraft.


SCHEDULE 7 - Facilities and Services 

Aircraft movement facilities and services 

• Airside grounds, runways, taxiways and aprons 

• Airfield lighting, airside roads, airside lighting 

• Airside safety 

• Nose-in guidance/marshalling 

• Aircraft parking 

• Visual navigation aids 

Passenger processing facilities and services 

• Forward airline support areas services 

• Aerobridges, airside buses 

• Departure lounges and holding lounges (but excluding commercially important persons lounges) 

• Immigration and customs service areas 

• Public address systems, closed circuit surveillance systems and security systems 

• Baggage make-up, baggage handling and baggage reclaim 

• Public areas in terminals, public amenities, public lifts, escalators and moving walkways 

• Flight information display systems 

• Landside roads, landside lighting and covered walkways


AUH/AAN 

APPENDIX IV 

________________________________________________________________________________________________________________________ 

Appendix IV – ADAC Conditions of Use 

Al Ain International Airport 

__________________________________________________________________________________________ 

JULY 2010 

V2010/04 - 67 -

AL AIN INTERNATIONAL AIRPORT 


VERSION 0.01 

1 May 2009 

SAMPLE COPY

AL AIN INTERNATIONAL AIRPORT (Emirate of Abu Dhabi) 


2. Definitions 

1.1 ADAC means Abu Dhabi Airports Company PJSC Commercial Registration No. 1004995. 

AED or Dirham is the lawful currency of the UAE. 

Airport means Al Ain International Airport, Emirate of Abu Dhabi, United Arab Emirates. 

Airport Operations Manual means our manual, required under the General Civil Aviation Authority Civil 

Aviation Regulations Issue No.2005-02, about operating aircraft and facilities at the Airport, as amended from 

time to time. 

Air Operator’s Certificate means the certificate of that name issued under the applicable civil aviation 

legislation of the country in which your operation is based. 

Airport Security Program means our program, required under the UAE Civil Aviation Regulations, which 

describes issues such as security responsibilities, procedures, contingency plans and standards at the Airport, 

as amended from time to time. 

Certificate of Registration means for an aircraft the certificate of registration issued by the General Civil 

Aviation Authority under the Civil Aviation Regulations. 

Conditions mean these Conditions of Use for Al Ain International Airport and any Rules and Regulations 

relating to the use of Al Ain International Airport published by us. A copy of the Conditions is available on 

request from us. The Conditions shall take precedence over any other conditions or terms and no servant or 

agent of us is authorized to agree any variation of these terms except by written agreement signed on behalf of 

us. 

EBOR means the United Arab Emirates inter-bank offered rate for three (3) month loans in Dirham prevailing at 

11.00 am on the relevant date. 

Embarking Passengers means all passengers on board a departing aircraft. This includes Transit Passengers, 

Transfer Passengers, Infants and Positioning Crew, but excludes Operating Crew. 

facilities and services means our facilities and services as set out in Schedule 7 except to the extent that 

those facilities and services are provided to you under a separate contract, lease, licence or other authority from 

us. 

general aviation means any air service other than a regular public transport operation or RPT and scheduled 

cargo operations. 

infant means a child under two years of age who has not paid to occupy a seat on an aircraft. 

interest rate means a lesser of four (4) percent per annum above EBOR or if EBOR ceases to exist or to be 

published, four (4) percent above such comparable rate of interest as we may determine; or the highest rate of 

interest then permitted to be charged by law in the UAE. 

legislation means every federal or local law, decree or ordinance and any rule, order, regulation, notice, 

direction, bye-law, permission and plan for the time being made under or deriving validity from any federal or 

local law, decree or ordinance and any rules, regulations, orders, bye-laws or codes of practices of any local or 

municipal authority or services supplier or undertaker having jurisdiction at the Airport or in respect of any 

aircraft using it, or any matter affecting the Airport or any aircraft using it, these Conditions of Use or any of the 

rights and obligations contained in them which are in force during the term of this agreement. 

MTOW means for an aircraft its maximum take-off weight as specified by the manufacturer or as approved by 

the General Civil Aviation Authority. 

Operating Crew means your employees operating as flight or cabin crew on an arriving or departing aircraft. 

Positioning Crew means your flight and cabin crew, other than Operating Crew, arriving into, or departing 

from, the Airport on company duty travel for the purpose of positioning for, or returning from, crewing duties. 

regular public transport operations or RPT means air service operations where, for a fee, the aircraft is 

operated according to fixed schedules over specific routes and is available to the general public on a regular 

basis. 

Season means, in each year (a) for the Northern Summer season, the period commencing on the last Sunday 

in March and ending on the last Saturday in October and (b) for the Northern Winter season, the period 

commencing on the last Sunday in October and ending on the last Saturday in March.

Transfer Passenger means a passenger who connects from one international flight to another without being 

processed by the Abu Dhabi Immigration Service at the Airport. 

Transit Passenger means a passenger whose origin and destination is another port, serviced by the same 

flight. 

UAE means United Arab Emirates 

we or us or ours means Abu Dhabi Airports Company and includes our successors and assigns. 

you or your means, in the case of RPT or scheduled cargo aircraft, the holder of the Air Operator’s Certificate 

at the time our facilities and services at the Airport are used or in the case of general aviation and other nonregular 

public transport operations aircraft, the person who is identified as “Owner” in the Notification of Aircraft 

Details form or if no one is so identified, the holder of the Certificate of Registration at the time our facilities and 

services at the Airport are used and includes your or their respective executors, administrators, successors and 

assigns. 

1.2 The singular includes the plural and the plural includes the singular. 

1.3 If you consist of more than one person or company, then each person or company is jointly and severally liable 

under these Conditions with each of the others. 

1.4 If any part of these Conditions is unenforceable, these Conditions are taken to be modified to remove that part. 

The rest of these Conditions are not affected by that part being removed. 

2 These Conditions 

2.1 Subject to any separate variation agreement in writing between you and us, the use of the Airport and all its 

facilities and services by you or on your behalf is subject to these Conditions. 

YOU SHALL BE DEEMED TO HAVE ACCEPTED THE CONDITIONS BY YOUR USE OF THE AIRPORT. 

2.2 Subject to any contrary requirement under legislation, we may change, replace or waive any of these 

Conditions provided that we have: used our reasonable endeavours to consult you (either directly or through 

any relevant industry bodies) at least 90 days before we change, replace or waive any Conditions and 

considered and responded to you in writing (either directly or through relevant industry bodies) in relation to any 

comments or objections you have raised to our change, replacement or waiver; and we give you (either directly 

or through any relevant industry bodies) notice in writing at least 30 days before the change is to be effective. 

3 Information we require before you use our facilities and services 

3.1 Before using our facilities and services at the Airport you must give us: 

(a) 

(b) 

(c) 

(d) 

your name, address and contact details; 

evidence that you have a security program that meets the requirements of our security arrangements 

and any relevant requirements of the Civil Aviation Regulations; 

evidence that you have in place emergency procedures in connection with all potential threats to 

passengers, cargo and our facilities and services at the Airport at least to the standard required to 

comply with our Airport emergency procedures; 

the names, addresses, telephone numbers, facsimile numbers and all other contact details of your 

key personnel we can contact at any time about emergencies, security, operational or financial 

matters in connection with you using our facilities and services at the Airport; 

(e) evidence of the insurance policies you hold that are consistent with the requirements of Schedule 1 

and confirmation that these policies will remain current at all times when you are using our facilities 

and services at the Airport; 

(f) 

(g) 

(h) 

(i) 

ground handling arrangements for operating crew, passengers and cargo; 

arrangements for the removal of stationary aircraft; 

a completed Credit Application form (see Schedule 2); and 

a completed Notification of Aircraft Details form (see Schedule 3) for all your aircraft which are likely 

to be using our facilities and services at the Airport. 

3.2 Unless otherwise agreed, you shall supply us with an unconditional bank guarantee in a form reasonably 

acceptable to us. This bank guarantee will be for an amount equal to our reasonable estimate of the airport 

charges you are likely to incur over a 3 month period. 

3.3 You must provide us with the details of any changes made to information described in clause 3.1 within 30 days 

of such change.

4 Provision of information in relation to charges 

4.1 This clause 4 applies where we require information from you for the purpose of calculating charges payable by 

you for your use of our facilities and services at the Airport. 

4.2 If you use facilities and services that are subject to aircraft movement based charges, or charges based on 

passenger numbers under Schedule 5 of these Conditions, you must use your best endeavours to provide to us 

or authorize your ground handling agent to provide the following information to us on your behalf, at the end of 

each day on which you use those facilities and services: 

(a) 

(b) 

(c) 

the number of aircraft movements at the Airport that day (for cargo and positioning operations); 

the number of disembarking and Embarking Passengers on your aircraft operating at the Airport on 

that day; and 

any further disaggregation of aircraft movement or passenger numbers we reasonably require to 

determine charges payable by you under Schedule 5. 

4.3 Within 7 days of the day on which you used our facilities and services: 

(a) 

(b) 

you must provide the information required under clause 4.2 if you have not already done so; and 

if you have provided to us information under clause 4.2 and you detect an error in that information, 

then you must provide to us the correct information. You must, at the same time, provide to us an 

explanation of why the original information was incorrect. We will accept the later information as being 

correct unless we are not satisfied with the explanation provided to support the change. 

4.4 You acknowledge that we will use the information you provide to us under clauses 4.2 and 4.3 for the purpose 

of calculating the charges payable by you for using our facilities and services at the Airport. 

4.5 If you do not comply with clauses 4.2 and 4.3, then you agree that we may charge you for use of our facilities 

and services on that day on the basis that each seat on the aircraft operated by you on that day was in fact 

occupied by a passenger. If you later provide the information required under clauses 4.2 and 4.3 and we have 

charged you in accordance with this clause 4.5 and you have paid to us those charges and we believe that we 

have been overpaid, then we will provide to you a refund (without interest) of any amount we calculate to have 

been overpaid. 

4.6 You acknowledge that we may verify from time to time information you have provided to us by means including 

(but not limited to): 

(a) 

(b) 

reference to data collected by the Abu Dhabi Immigration Service; and 

directly counting passengers embarking or disembarking aircraft operated by you. 

You will use your best endeavours to assist us to identify the reason for any differences between the 

information provided by you under clause 4.2 and 4.3 and the information collected by us under this clause 4.6. 

4.7 If, after the end of a Season, we ask you to do so, you must give us certified statements from your then 

regularly-engaged independent auditors verifying, for the Season just expired, the accuracy of the information 

you have previously given to us under this clause 4. You must give us the certified statements within 60 days of 

the date of our request. Your independent auditors who give us the certified statements must be members of or 

affiliated with an internationally-recognised, independent accounting firm. 

4.8 You must permit us (or our agents or accountants), on reasonable notice and at reasonable times, to audit, at 

our expense, your records and systems which relate to the information you must give us under this clause 4. 

4.9 If the certified statements provided under clause 4.7 or an audit by us under clause 4.8, discloses any error in 

the information you have given us under clauses 4.2 and 4.3, or you and we agree that the information you 

have given us under clauses 4.2 and 4.3 was in error after we verify under clause 4.6, we will immediately 

invoice you for the charges which you should have paid to us if the information you gave to us under clauses 

4.2 and 4.3 was not in error. We will issue our invoice, and you must pay it, in accordance with clause 8. 

If the extent of the error in our favour is more than five per cent (5%) of the information actually given to us, then 

you must reimburse us for the cost of our audit under clause 4.8. 

4.10 We will use our best endeavours to maintain the confidentiality of any information that you provide to us, which 

you advise is commercially sensitive. 

5 Information generally 

5.1 The address where your information should be sent to is set out in Schedule 4. If possible, we would appreciate 

receiving information electronically. 

5.3 You must let us know as soon as practicable if there is any change to the information you have given us. 

5.4 You acknowledge that you have read and understood our Airport Operations Manual.

5.5 If you ask us, in writing, and subject to any express or implied confidentiality arrangements we may have with 

third parties (including the governments of Abu Dhabi or the UAE) or other need for confidentiality, we will give 

you details of: 

(a) 

(b) 

(c) 

(d) 

(e) 

our Airport Security Program and other security arrangements that may apply from time to time; 

Airport emergency procedures; 

Airport insurance policies; 

which of our facilities and services at the Airport are available for you to use; and 

Type A - Approach and Takeoff Chart. 

5.6 We may charge reasonable fees for the supply of copies of Type A - Approach and Takeoff Chart, and for 

multiple copies of any other publications or information requested by you under these Conditions of Use. 

6 Using our facilities and services 

6.1 When using our facilities and services at the Airport you must comply with: 

(a) 

(b) 

(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

all legislation; 

our Airport Operations Manual; 

our Airport Security Program; 

these Conditions; 

other conditions, instructions orders and directions necessary for the day to day operation of the 

Airport, if (except in emergencies) we have consulted you (either directly or through any relevant 

industry bodies) about them and given you 7 days notice of them, or as much notice as is reasonably 

practicable; 

local flying restrictions; 

our requirement for no aircraft parking over 4 hours without prior written approval of ADAC; and 

directions on security from the Director of the General Civil Aviation Authority. 

6.2 You must not do anything which puts us in breach of any legislation, and you must reasonably co-operate with 

us in our provision of the facilities and services (including complying with our reasonable directions arising out 

of your use of our facilities and services). 

6.3 You accept that access to our facilities and services is subject to the demands of other users of the Airport; and 

may constrained by legislation. 

7 Common Use Principles 

Access to all facilities and services will be equitably allocated by us, having regard to their availability and the 

requirements of all users. 

8 Charges 

8.1 You must pay us charges for using our facilities and services at the Airport, calculated in accordance with 

Schedule 5 as varied from time to time. 

8.2 The charges for using our facilities and services at the Airport shall accrue from day to day and are payable in 

UAE Dirham. 

However we are prepared to accept payment in United States Dollars, Great Britain Pounds or European Union 

Euros. In this instance, the applicable UAE Dirham charge will be converted into the currency you have 

requested be accepted, using the applicable prevailing exchange rate of the Abu Dhabi National Bank at 

11.00am on the Sunday of the week in which your charges are incurred. 

8.3 If you have a credit account with us, we will invoice you for charges. 

8.4 Subject to clause 10, you must pay what the invoice shows is owing within the time stated for payment in the 

invoice by one of the methods for payment shown on the invoice. 

8.5 Unless you have a credit account with us, you must pay the charges you owe before your aircraft leaves the 

Airport unless we agree other arrangements in writing. 

9 Varying charges

9.1 Subject to this clause, we may vary any of the charges or the application of them at any time by giving you 30 

days notice in writing of a proposed maximum increase in charges or application before the variation becomes 

effective. 

9.2 We will consult with you (either directly or through any relevant industry bodies) at least 60 days before varying 

charges. 

10 If you do not pay on time 

10.1 If you do not pay the amount you owe on time, you must pay interest, calculated on a daily basis, on the amount 

from and including the day the amount becomes payable to and including the day you pay the amount and all 

interest accrued on it. 

10.2 If you notify us in writing that you dispute any charge shown in an invoice within 7 days of receiving that invoice 

and in our reasonable opinion you have grounds to dispute it, then the provisions of clause 17 will apply. 

10.3 In the case of a dispute, any undisputed amounts, or portions, must be paid within the time required by the 

invoice. 

10.4 Subject to clause 10.2, if you do not pay us an amount you owe us within 21 days after it is due for payment, we 

may: 

(a) 

(b) 

refuse to allow any or all of your aircraft to use our facilities and services at the Airport; and/or 

use reasonable means to detain any of your aircraft until you have paid all due charges and interest 

provided that: 

(i) 

(ii) 

(iii) 

we have first sought to negotiate in good faith any dispute about charges in accordance 

with 10.2 above; 

we have first sought to recover any outstanding charges and interest by exercising our right 

under any bank guarantee provided in accordance with clause 3.2 above; and 

we have given you 14 days notice in writing either during or after the 21 day period that we 

intend to do this. 

10.5 Unless we give you express written consent, you are not allowed to make any set-off against or deduction from 

the charges for using our facilities and services. 

10.6 We may take any other action against you that the law allows to recover anything you owe us. 

11 If you do not comply with these Conditions 

11.1 In addition to clause 10 we may, subject to our obligations under legislation, give you 14 days notice in writing 

not to use our facilities and services at the Airport if you do not comply with these Conditions. 

11.2 However, if you do not comply with any safety or security requirements, we may give you notice to comply 

immediately and we may stop you from using our facilities and services at the Airport if you do not comply with 

our notice. 

12 Moving aircraft 

12.1 We may (subject to air traffic clearances and any operational guidelines issued by us for the use of our facilities 

and services) order you to: 

(a) 

(b) 

move an aircraft to another position at the Airport; or 

remove an aircraft from the Airport 

at your cost and within a specified time, being a period that we consider, in all the circumstances, to be 

reasonable. 

12.2 If you do not comply with our order within the specified time, as a measure of last resort, we may move or 

remove the aircraft in accordance with the procedures at Schedule 6 and: 

(a) 

(b) 

you must pay our reasonable costs of having the aircraft moved or removed and any costs incurred 

by us as a result of having the aircraft moved or removed; and 

you are liable for and indemnify us, our officers, employees and agents against any personal injury, 

death, loss or damage caused or contributed to by your failure to comply with our order.

13 Airport closed or services unavailable 

13.1 We will endeavour to keep our facilities and services at the Airport available for you to use, subject to 

reasonable requirements for operational purposes, maintenance and new development or events beyond our 

reasonable control. 

13.2 If reasonably possible, we will notify you before we make any service or facility at the Airport unavailable. This is 

subject to clauses 6.3 and 15.2. 

13.3 If, at any time, safety or operational requirements mean that we consider it necessary to declare our facilities or 

services at the Airport to be wholly or partly unavailable for use by you, we will use our reasonable endeavours 

to identify alternative facilities and services which might be available for use by you, but the use of such 

alternative facilities or services shall be a matter for decision by you. You acknowledge that, in doing so, we will 

need to balance the needs of all affected parties so far as we reasonably can. 

14 Services we do not provide 

We do not provide: 

(a) 

(b) 

(c) 

(d) 

en-route air navigation services; 

en route meteorological services; 

hangar facilities; 

aircraft parking longer than 4 hours unless pre approved by ADAC in writing. 

Our charges do not include fees for these services or fees for things we provide outside the scope of these 

Conditions. 

15 Release and indemnity 

15.1 We and our officers, employees or agents are not liable for: 

(a) 

(b) 

loss or damage caused for any reason to an aircraft, its equipment, its load or the property of its crew 

or passengers at the Airport; or 

personal injury caused for any reason to the crew or passengers of, or persons servicing, an aircraft 

at the Airport, 

unless and then only to the extent caused by our own negligence or recklessness, or the negligence or 

recklessness of our officers, employees or agents. 

15.2 We and our officers, employees or agents are also not liable for: 

(a) 

(b) 

(c) 

any loss you suffer for any reason because the Airport or any part of it is closed or any service or 

facility at the Airport is unavailable; 

any loss you suffer, or any person claiming through you suffers, for any reason because of delays in 

the movement or scheduling of your aircraft; or 

any consequential injury, loss or damage in connection with the use of or closure of the Airport 

(including anything referred to in (a) or (b) of this clause). 

15.3 You are liable for and indemnify us against: 

(a) 

(b) 

(c) 

any damage your aircraft may cause to our property; 

any costs we incur in detaining any of your aircraft under clause 10.5; and 

claims for personal injury, death, loss or damage to property caused or contributed to by you, 

unless and then only to the extent caused by our negligence or the negligence of our officers, employees or 

agents. 

15.4 You agree to pay us an amount equal to any liability, loss, cost, charge or expense of the kind referred to in 

clause 15.3 suffered or incurred by any of our officers, employees or agents. 

16 Exclusion of warranties and conditions 

16.1 Subject to this clause, we do not make any representation or warranty in connection with the use of the Airport. 

16.2 We will exercise due care and skill in providing the facilities and services to you. Our liability for breach of this 

clause is limited to: 

(a) 

in the case of goods, the repair or replacement of, or the supply of equivalent goods or the payment 

of the cost of repairing or replacing the goods or of acquiring equivalent goods; or

(b) 

in the case of services, the supplying of the services again or the payment of the cost of having the 

services supplied again. 

16.3 If a warranty or condition is implied under any legislation in connection with the goods and services we provide 

and it can be excluded, we exclude it to the maximum extent possible and if we cannot exclude it, then our 

liability for breach of that warranty or condition is limited in the case of goods, in the same manner as set out in 

clause 16.2 (a) or in the case of services, in the same manner as set out in clause 16.2 (b). 

17 Dispute resolution by mediation 

17.1 If there is a dispute between you and us about whether you or we have complied with an obligation or have a 

right under these Conditions, then: 

(a) within 14 days of the dispute arising, you and we must meet to negotiate in good faith with a view to 

resolving the dispute; and 

(b) 

if we jointly fail to resolve such dispute within such period, either of us may refer the dispute to 

binding arbitration under the applicable Rules of the Abu Dhabi Commercial Conciliation and 

Arbitration Centre in effect on the date of the reference (which Rules are deemed incorporated by 

reference into these Conditions) by one (1) arbitrator appointed in accordance with said Rules. All 

proceedings will be conducted in the English language applying the applicable law of this Agreement 

with the location of the arbitration in Abu Dhabi. The award decision of the Abu Dhabi Commercial 

Conciliation and Arbitration Centre shall be final and binding on us and we both waive the right to any 

appeal under any system of law. The arbitration award shall be in lieu of any other remedy which 

might otherwise be available to either of us. 

17.2 The award shall be enforceable before any court of competent jurisdiction (which shall include, without 

limitation, the appropriate superior court in Abu Dhabi) upon the application to such court by either of us and in 

such event the responding party shall not raise forum non conveniens or any other argument or matter that 

seeks to modify the award decision or to otherwise invalidate, circumvent or frustrate the procedures set forth in 

this clause. 

17.3 You and we are to equally share the cost of the mediation. 

17.4 You and we may not seek any other means of resolving the dispute (other than seeking an urgent, interlocutory 

or interim injunction) until the arbitration has taken place. 

17.5 Where we are of the view, acting reasonably, that a dispute between you and us is not a genuine dispute, we 

reserve the right to take any other action against you that the law allows (including exercising our powers under 

clauses 10 and 11) while in dispute or arbitration with you. 

18 Entire agreement 

These Conditions: 

18.1 constitute the entire agreement between the parties as to its subject matter; shall be binding on you 

notwithstanding that you have not signed this agreement if you commence using any of the services after 

receipt of this document; and 

18.2 in relation to that subject matter, supersedes any prior understanding or agreement between the parties and 

any prior condition, warranty, indemnity or representation imposed, given or made by a party, other than as set 

out in these Conditions. 

19 Governing law 

These Conditions are governed by the laws of the Emirate of Abu Dhabi and the laws of the United Arab Emirates as 

applied in the Emirate of Abu Dhabi. Subject to clause 17, you and we agree to take legal proceedings in connection with 

these Conditions only in the Abu Dhabi courts.

For the purposes of being bound by these Conditions you warrant that you have full authority and power to bind any 

owner, lessor, mortgagor, lender or pilot of the aircraft and all their respective servants, agents or contractors. 

Signed as an agreement, 

By Mr. Georges Karamanos 

__________________________________ 

Duly authorised on behalf of ABU DHABI AIRPORTS COMPANY 

Company stamp: 


__________________________________ 

Vice President 

Corporate Marketing & Communications 

Date: 

__________________________________ 

By 

Duly authorised on behalf of 

Company seal: 


Date: 

__________________________________ 

__________________________________ 

__________________________________ 

__________________________________

SCHEDULE 1 (clause 3.1(e) - Insurance Policy Requirements 

Group / Classification 

Third Party Liability 

Combined single limit for third party liability for any 

one accident/incident occurrence to be not less 

than: 

Fixed Wing Aircraft 

1. 10,000 kg MTOW or less US$25,000,000 

2. 10,001 kg - 28,000 kg MTOW US$60,000,000 

3. 28,001 kg - 100,000 kg MTOW US$200,000,000 

4. 100,001 kg - 180,000 kg MTOW US$500,000,000 

5. 180,001 kg – 400,000 kg MTOW US$1,000,000,000 

6. Exceeding 400,001 kg MTOW US$1,500,000,000 

Helicopters 

1. up to two passenger seats US$5,000,000 

2. three and four passenger seats US$10,000,000 

3. more than four passenger seats US$15,000,000 o

SCHEDULE 2 - (clause 3.1(i)) - Customer Credit Application Form 

Applicant Information 


____________________________________________________ 

Trading Name: 

____________________________________________________ 

Business Address: 

____________________________________________________ 

Address: 

____________________________________________________ 

Telephone: _________________________ Fax: __________________________ 

Commercial Registration Number: 

____________________________________________________ 

Other Business Numbers (if applicable): ____________________________________________________ 

Years Trading: ________________ 

Financial Institution Information (e.g. bank or credit union) 

Financial Institution Name: ______________________ Branch: _______________ 

Country: _______________________ 

Do you plan to use this institution for any bank guarantees or line of credit ______ 

Accounts Payable Information 

Accounts Payable Manager: __________________ Telephone: _______________ 

e-mail Address: _______________________ .. Fax: ________________________ 

Please answer ‘YES’ or ‘NO’ to the following items and provide details including dates and circumstances if applicable. 

Use additional pages if necessary. 

Has the applicant declared bankruptcy or been declared bankrupt or entered into a scheme of arrangement in the past 10 

years If ‘YES’, provide details. 

________________________________________________________________________________________________ 

Has the applicant committed an act of insolvency within the meaning of the Civil Transactions Law (Federal Law no. (5) 

1985) (or where the applicant is incorporated overseas, an equivalent in the country of incorporation) If ‘YES’ provide 

details. 

________________________________________________________________________________________________ 

Does the applicant have any registered or unregistered charges against the assets of the applicant If ‘YES’ provide 

details. 

________________________________________________________________________________________________ 

Has the applicant been refused credit before If ‘YES’ provide details including amounts involved. 

________________________________________________________________________________________________ 

Is there any other information about the applicant that ADAC would reasonably expect to know or the applicant would like 

ADAC to consider when assessing this application If ‘YES’ provide details. 

________________________________________________________________________________________________ 

Conditions applicable to the grant of a credit facility: 

1. The applicant understands that the credit facility may be withdrawn at any time at the discretion of ADAC. 

2. The applicant understands that settlement is due within 30 days of issue of any invoice by ADAC. 

3. The applicant accepts that it is totally responsible for payment for all services supplied under ADAC’s Conditions of 

Use, in accordance with the terms thereof. 

Certification by Applicant

I have truthfully and accurately completed this application and understand that credit may be refused or suspended if any 

information provided in this form is intentionally untrue or inaccurate in any material particular. 

Please fill out applicable section. 

If a Sole Trader 

Full Name: 

Date of Birth: 

Residential Address: 

If a Partnership 

Full Names and Residential Addresses of all Partners: 

Full Name Residential Address 

If an Incorporated or Limited Company 


Company Number: 

_________________________________________ 

_________________________________________ 

_________________________________________ 

_________________________________ 

_________________________________ 

__________________________________________ 

__________________________ 

Country of Incorporation: _______________ Date of Incorporation: ____________________ 

Registered Office Address: 

Full Names of all Directors: 

__________________________________________ 

__________________________________________ 

Acknowledgment and Consent to disclosure of personal information and Acceptance of Credit Agreement Terms 

and Conditions 

1. Acknowledgment 

The applicant(s) acknowledge(s) that ADAC has informed me/us that certain items of personal information about me/us 

contained in this application or which may be subsequently obtained by ADAC may be disclosed to a credit reporting 

agency. This information includes, among other things, particulars as to my/our identity, the fact an application for credit 

was made and the amount of credit sought, details of current providers of credit at least 60 days overdue, discharges, 

cheques twice dishonoured and serious credit infringements. 

2. Consent 

I consent: 

(a) 

(b) 

(c) 

to ADAC obtaining from a credit reporting agency a credit report containing personal information about me/us 

for the purpose of ADAC: 

(i) 

(ii) 

collecting overdue payments in respect of commercial credit provided to me/us, and 

assessing my/our application for commercial credit on an ongoing basis; or 

(iii) assessing my/our application for consumer credit ; 

to ADAC’s nominated trade insurer (if any) obtaining from a credit reporting agency a credit report containing 

personal information about me/us to assess the risk of providing insurance to ADAC in relation to my/our 

application for commercial credit with ADAC; 

to ADAC giving and seeking from any credit provider named in this application for credit or in a credit report 

issued by a credit reporting agency information about my/our credit arrangements, including any information 

about my/our credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed 

to give or receive from each other. 

Signature of Authorised Company: 

Name of Representative: 

Printed name: 

Position: 

Date: 

___________________________________ 

___________________________________ 

___________________________________ 

___________________________________ 

___________________________________

SCHEDULE 3 - (clause 3.1(j)) - Notification of Aircraft Details 

Aircraft Details 

Aircraft Registration: ____________________________________________ 

Aircraft Type: __________________________________________________ 

Engine type: __________________________________________________ 

Noise Emission Level:___________________________________________ 

Aircraft certified MTOW: _________________________________________ 

Aircraft seat configuration: ________________________________________ 

No. & type of seats in class: ______________________________________ 

Average No. of seats per class: ____________________________________ 

Certificate of Registration Holder: 

Name: ________________________________________________________ 

Address: ______________________________________________________ 


Owner: (if different to C of R holder) 

Name: ________________________________________________________ 

Address: ______________________________________________________ 


Operator: 

Name: ________________________________________________________ 

Address: ______________________________________________________ 


Effective Dates of Operation: 

From: _________________________________________________________ 

To: ___________________________________________________________ 

Signature of person completing the form 

_________________________________ 

Please identify by circling whether you are the 

C of R Holder / Owner / Operator

SCHEDULE 4 - (clause 4.1) - Contact Information 

Address for service of notices 

By post: 



PO Box 94449 



or 



The DCA Building 



By facsimile: +971 2 575 8300

SCHEDULE 5 - (clause 7.2) - Aeronautical charges effective from 1 May 2009 

Note: 

this table is provided as a guide to charges at Al Ain International Airport. Our charges depend upon the 

facilities and services you use at the Airport. 

If you use these facilities & services…. …..then these are the applicable items of Schedule 5 

which you must pay 


• Item 4 

• Item 5 

• Item 6 


International operations at Terminal 1A • Item 2 

• Item 4 

• Item 5 

• Item 6 

• Item 7(where applicable) 


• Item 4 

• Item 5 

• Item 6 


Freight operations • Item 4 

• Item 6 

Helicopter operations • Item 4 

• Item 6 

General aviation operations • Item 4 

Items: 

1. Passenger Service Charge 

• Item 6 


Positioning Crew) on fixed and rotary wing passenger aircraft embarking passengers through the Al Ain International 

Airport international terminal (described as Terminal 1).

2. Landing Charge – Fixed Wing and Rotary Aircraft 

For each fixed wing passenger and rotary aircraft, a charge per runway movement (take-off or landing) as follows: 

Aircraft weighing (kg) charged 

against aircraft certified MTOW 

Up to 5,000 kg 

Exceeding 5,000 kg, but not exceeding 

50,000 kg 

Exceeding 50,000 kg 

Rates per landing 




Payment of this charge entitles the aircraft to (a) use of the aerodrome for alighting and departing; (b) use of radio and 

night lighting installations at the aerodrome; (c) supply of all available information as to routes and weather information; 

the services of aerodrome personnel if available, for manual assistance in guiding, housing or parking the aircraft. 

Note: Use of the radio installations does not include operation charges or charges for radio services in connection with 

movement, which may be levied by an approved agency of the Abu Dhabi government. 

3. Security Charge - Fixed Wing Aircraft 

A Security charge of AED (N/A) per Embarking Passenger (excluding Infants and Positioning Crew) – position reserved. 

4. Aircraft Parking Charge 

For each aircraft parked at the airport, a charge calculated using the product of the length of the aircraft times the span of 

the aircraft in metres, times the following charges: 

Basis of calculation 

Amount of charge 

For the first 50 m² AED 3.00 per m² 

For each additional 10m² or part 

therefore 

AED 0.60 per m² 

No fees will be charged for the first 6 hours after landing. After the first 6 hours has passed, the above rates shall apply for 

each period of 24 hours or part thereof that passes. 

No aircraft shall be permitted to be parked for a period of more than 4 hours without ADAC’s prior written consent 

(including for extended technical delays/up-line delays). Any abuse of parking arrangements may result in future use of 

the airport being withdrawn by ADAC. 

5. Rescue/Fire-fighting Service Charge 

AED N/A per pax/tonne – position reserved 

6. Terminal Air Navigation and Meteorological Charges 

AED N/A per tonne - position reserved 

Information Requirements 

If you are subject to passenger-based charges under this Schedule 5, you must provide the following information under 

Clause 4.2 and/or 4.3 of the Al Ain International Airport Conditions of Use: 

• the number of disembarking and Embarking Passengers on your aircraft operating at the Airport on each day, 

with Transit Passengers, Transfer Passengers, Infants and Positioning Crew shown separately.

SCHEDULE 6 - (clause 12.2) - Procedure for moving/removing Aircraft by ADAC 

In the event that we are required to move/remove an aircraft as a result of a failure by you to comply with an order issued 

to you under these Conditions of Use: 

1. we will, where applicable, follow the procedures for the recovery of disabled aircraft set out in our Airport 

Operations Manual. 

2. in other cases, we will provide you with as much notice as is, in all the circumstances, reasonably practicable: 

(a) 

(b) 

(c) 

(d) 

that we intend to move/remove the aircraft; 

of the proposed location to which the aircraft is to be relocated; 

of the means by which we intend to move/remove the aircraft; and 

of any Conditions which may apply to your recovery of the aircraft. 

3. in the event that the notice referred to in paragraph 2 is not practicable we will notify you, as soon as possible 

that: 

(a) 

(b) 

(c) 

we have moved/removed the aircraft; 

the location to which the aircraft has been moved; and 

any Conditions which may apply to your recovery of the aircraft.

SCHEDULE 7 - Facilities and Services 

Aircraft movement facilities and services 

• Airside grounds, runways, taxiways and aprons 

• Airfield lighting, airside roads, airside lighting 

• Airside safety 

• Nose-in guidance/marshalling 

• Aircraft parking 

• Visual navigation aids 

Passenger processing facilities and services 

• Forward airline support areas services 

• Aerobridges, airside buses 

• Departure lounges and holding lounges (but excluding commercially important persons lounges) 

• Immigration and customs service areas 

• Public address systems, closed circuit surveillance systems and security systems 

• Baggage make-up, baggage handling and baggage reclaim 

• Public areas in terminals, public amenities, public lifts, escalators and moving walkways 

• Flight information display systems 

• Landside roads, landside lighting and covered walkways


AUH/AAN 

________________________________________________________________________________________________________________________ 

- END OF DOCUMENT - 

_________________________________________________________________________________________ 

JULY 2010 

V2010/04 - 86 -

Airline Startup Information Pack - Abu Dhabi Airports Company

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