Patient Information Handbook - St. Joseph's Health Centre Toronto

Patient and Visitor Information Handbook 

St. Joseph’s Health Centre • 30 The Queensway • Toronto, ON, M6R1B5 

416-530-6000 

www.stjoe.on.ca 

Please take this copy of our Handbook home with you for future reference. 

This handbook is also available online at www.patientdirectory.ca

Welcome 

This handbook is a brief overview of St. Joseph’s Health 

Centre’s campus and some of the many services that 

we offer. Use this publication to familiarize yourself with 

St. Joe’s. It’s a big place with lots of different Patient 

Care Wings. Coming here can be overwhelming, but we 

hope this handbook gives you, your family and friends 

information needed during your stay with us. Please don’t 

be shy about talking to any staff member if you have 

questions or concerns. Our priority is to Put Patients First 

by providing safe, quality care.

About St. Joseph’s 

Health Centre 

Who We Are............................5 

Site Map..................................6 

Mission, Vision and Values.....7 

Patient Declaration of Values..8 

Accessibility.............................8 

Assistive Devices....................9 

Guide/Animal Services..........10 

Support Person.....................10 

No Smoking on Hospital 

Property................................ 11 

Directions to St. Joseph’s 

Health Centre........................ 11 

Parking.................................. 13 

Entrance Hours.....................16 

Free WiFi...............................16 

Coming to the Health 

Centre as a Patient 

Understanding Room 

Numbers at St. Joseph’s 

Health Centre........................ 17 

Planning for your 

Hospital Stay......................... 17 

Medications in the Room....... 18 

Types of Hospital Rooms...... 18 

Clean Your Hands Often!...... 19 

Table of Contents 

Patient Food Services........... 19 

Telephones in Patient 

Rooms...................................20 

TV rentals for Patient 

Rooms...................................20 

Financial and Insurance 

Information for Insured 

Patients.................................20 

Financial and Insurance 

Information for 

Uninsured Patients................21 

How to Contact your 

Health Care Providers 

(Chain of Communication).....21 

Members of Your Healthcare 

Team at St. Joseph’s Health 

Centre...................................22 

Consent for Treatment...........24 

Discharge and Going Home 

Information............................25 

Coming to the Health 

Centre as a Visitor 

Preventing the Spread of 

Germs ..................................26 

Washing Your Hands with 

Soap and Water ...................26 

Alcohol-based Hand Rub .....26 

Personal Protective 

About St. Joseph’s Health Centre 

Please note that we are constantly changing to meet your needs. 

Information presented may be subject to change. 

www.stjoe.on.ca 3


Equipment (PPE)...................26 

Visiting Hours........................28 

Discharge and Going Home 

Information for 

Your Loved One....................28 

Taking Pictures in the 

Health Centre........................28 

Hospital Services 

Information / Switchboard......32 

Banking Machine...................32 

Pay phones...........................32 

Cafeteria................................32 

Second Cup..........................32 

Gift Shop...............................33 

Flowers..................................33 

Interpreter Services 

(Spoken and Signed 

Interpreter Services)..............33 

Newspapers..........................34 

Outpatient Pharmacy.............34 

Hospital Wide Memorial 

Service..................................34 

Credit Union..........................35 

St. Joseph’s Health Centre 

Lifeline...................................35 

Chapel...................................35 

Multi Faith Room...................36 

Centre for Clinical Ethics.......36 

Putting Patients First by 

Providing the Safest Care 

How we Make Sure we are 

Providing you Safe, 

Quality Care..........................37 

Safe Medication ...................37 

Your Health Care - 

Be Involved............................38 

Balloons................................38 

Cell Phones and Other 

Wireless Devices...................39 

Scent Free Environment........39 

Smoking Policy......................39 

Patient Relations............40 

Protecting your Personal 

Health Information......... 41 

Access to Your Health 

Record................................42 

Volunteers.........................43 

St. Joseph’s Health 

Centre Foundation ........45 

Important Phone 

Numbers............................48 

Handbook Index.............. 51 

Index of Supporting 

Businesses ......................52 

4 Patient Information Handbook

Who we are 

St. Joseph's Health Centre is a 376-bed accredited Catholic 

community teaching hospital affiliated with the University of Toronto, 

providing health care services that reflect the universal values of 

respect, dignity and compassion. 

For 90 years, we have been committed to fostering a healthy 

community for all, reaching out to the disenfranchised and the 

disadvantaged. We are a community of people serving people. We 

are united in our Vision to be Canada’s Best Community Teaching 

Hospital, and we proudly live our Mission according to the Values 

of human dignity, excellence, compassion, social responsibility and 

community of service. 

Patient care is delivered through our clinical programs and clinical 

service areas, each of which has distinguished itself in the standard 

of its patient care. 


• Women's, Children's and Family Health 

• Surgery and Oncology Services 

• Emergency and Critical Care Program 

• Medicine, Ambulatory and Seniors’ Health 

• Mental Health and Addictions 

• Clinical Support Services, including Diagnostic Imaging, 

Laboratory Services, Pharmacy and Cardio-Respiratory 

Services 

www.stjoe.on.ca 5


Site Map 


Mission, Vision and Values 

Mission 

St. Joseph’s Health Centre is a Catholic community 

teaching hospital providing health care services that 

reflect the Gospel values of respect, dignity and 

compassion. We are committed to fostering a healthy 

community for all. Working in partnership with our 

community, we reach out with the healing ministry of 

Christ to the sick, the disenfranchised and the disadvantaged. 

Vision 

Our Vision is to be Canada’s Best Community Teaching Hospital. 

Values 

As a Catholic hospital, we believe that life is sacred from the moment of 

conception until death, because God has given life to us in trust. 

Recognition of the gifted nature of human life has profound implications for 

the ways in which we treat each other, and how we care for every patient, 

while maintaining the integrity and courage to remain faithful to ourselves. 

For those who are not part of the Catholic religion or do not believe in God, 

this belief translates into respect, dignity and compassion – universally 

accepted human values that can be practiced regardless of religion. 

We practice: 

Human Dignity 

Each person is valued as a unique individual with a right to respect and 

acceptance. 


Excellence 

A commitment to strive for the best in care, education, research and the 

quality of work life. 

Compassion 

A quality of presence and caring that fosters healing and wholeness. 

Social Responsibility 

Actions that promote the just use of resources entrusted to us for the 

enhancement of human life, both personally and corporately. 

Community of Service 

Communities of people working together in a climate of mutual support that 

enable healing and the fulfillment of human potential. 

www.stjoe.on.ca 7


Patient Declaration of Values 

The Declaration, informed by the candid feedback and personal stories our 

patients, their families and members of the community generously shared 

with us, is a set of statements that define what you, our patients value in 

your care - what matters most to you as a patient at St. Joe’s. 

The Declaration is posted on the walls of the Health Centre as well as on 

our website. Here’s what the Declaration says: 

As patients, you told us that you value: 

Caring 

Partnering with you in your care 

Involving you and your family in your care 

Being informed about your care 

Quality care 

Accessibility 

St. Joseph’s is committed to providing person-centered Service Access 

For Everyone (SAFE) in an equitable and inclusive manner. In alignment 

with our organizational philosophy of care and values we respect the 

uniqueness of every individual and the diversity of the communities we 

serve. 

The Health Centre provides an environment that supports the public’s right to 

full access as defined in the Accessibility for Ontarians with Disabilities Act 

(AODA). Services are delivered in a manner that respects human dignity and 

maximizes independence, inclusivity and participatory decision-making. 

The Health Centre also supports equitable access to services by 

establishing procedures to identify and eliminate service access barriers. 

For compliments, concerns and to report accessibility barriers, please 

contact our Patient Relations Department at 416-530-6652. 

See the Parking section of this Handbook for information on Accessible 

Parking. [page 15] 

See the Service Animals section this Handbook for information on the use 

of service animals in the Health Centre. [page 10] 

See the Support Person section this Handbook for information on the use 

of support persons in the Health Centre. [page 10] 


For more information about our accessibility policy and plan, please visit 

our website under our Patients and Visitors tab or contact the Corporate 

Communications & Public Affairs Department at 416-530-6387. 

Assistive Devices 

St. Joseph’s welcomes persons with a disability to use their own assistive 

devices when accessing services at/or admitted to the Health Centre, 

unless otherwise prohibited due to health and safety or privacy issues. 

Some assistive devices may be available in the Health Centre. Please use 

the following list of specific devices available to you at St. Joseph’s upon 

request. 

SJHC = St. Joseph’s Health Centre 

Deafness /or Hearing Loss 

• Amplified phones - available at Switchboard 

• Baby sound monitor with bed shaker - available on unit 1L 

• Pocket talkers - available at Switchboard, Ambulatory Care Centre, 

Pre-Admit, and selected inpatient units 

• Relay service - available by the telephone company 

• Sign Language - please advise the staff so they can make necessary 

arrangements. 

• Televisions Closed-captioned TVs are available upon request from 

the television rental service. 

• Support person - not available at SJHC but welcomed 

• Uniphone (TTY/TDD) - available at Switchboard 


Physical 

• Canes - available for purchase on unit 6E and in the Fracture Clinic 

• Crutches - available for purchase on unit 6E, Emergency Department 

and in the Fracture Clinic 

• Long handled reachers - available for purchase on unit 6E 

• Long handled sponge - available for purchase on unit 6E 

• Elevators - located throughout our buildings 

• People carts - available at our entrances 


• Walker - in all inpatient units 

• Wheelchair - available in all inpatient units, selected outpatient 

departments including the Emergency Department, Ambulatory Care 

Centre and Fracture Clinic 

www.stjoe.on.ca 9


Speech and/or Language 

• Communication board - available through Speech and Language 

Pathologists 

• Pen and paper - available in all our units 


Guide/Animal Services 

For the wellbeing of the service animal, we ask that patients and clients 

please have them clearly identified/recognized (e.g. identification card, 

harness, jacket). Also for the safely of the service animal, the owner is to be 

responsible for its complete care (i.e. feeding, cleaning issues), supervision 

and stewardship (i.e. is kept on an appropriate lead) while on the premises. 

By law there are some areas within the Health Centre that are excluded 

to service animals including the main kitchen, sterilization areas, and the 

operating room. Also entry into areas with critically ill patients (i.e. Intensive 

Care Unit or isolation rooms) requires clearance by our Infection Control 

Department in advance and will be assessed on a case-by-case basis. 

Please speak to one of your health care providers or the Patient Care 

Manager in charge of your unit. 

If for health and safety concerns (i.e. staff having severe allergies to 

animals) the service animal is not permitted in an area, other provisions will 

be made to ensure that you receive the support otherwise provided by the 

service animal (i.e. the assistance of staff as sighted guides). 

Should the service animal need to be separated from you, the hospital 

staff will make a reasonable effort to assist you in finding an alternative 

care provider for the service animal. However, the Health Centre does not 

accept any liability for a service animal while on hospital premises. 

Support Person 

St. Joseph’s welcomes any person with a disability to be accompanied by a 

support person while in the Health Centre. 

However, on occasions where health and safety or confidentiality/privacy 

issues arise, and the separation of the patient and the support person may 

be required, the hospital staff will make arrangements to ensure that the 

patient receives the assistance that would be provided by the support person. 

Please speak to one of our health care providers for more information. 


No Smoking on Hospital Property 

St. Joseph’s Health Centre is a smoke-free environment. 

Patients, visitors and Health Centre staff who smoke, can only do 

so at the butt stops located around our perimeter. By limiting smoking to these 

areas it will help reduce the exposure to second hand smoke. 

Please help St. Joe’s be a good neighbour and use the butt stops to 

extinguish your cigarettes before entering the property. Do not litter in our 

neighbourhood. 

For patients coming to the Health Centre for treatment, we can provide you 

with stop smoking counseling to assist you during your stay, and information 

about resources and supports available here and in the community. For more 

information please call our Stop Smoking Clinic at 416-530-6486 ext. 3969. 

Directions to St. Joseph’s Health Centre 

St. Joseph’s Health Centre is located at 30 The Queensway. 

Driving Directions From the West 

• Take the Gardiner Expressway to the Lake Shore Blvd. exit. 

• Go east on Lake Shore Blvd. until the Colborne Lodge exit. 

• Make a left turn on Colborne Lodge and travel north until The 

Queensway. 

• Make a right hand turn on to The Queensway and continue traveling 

east. The Health Centre is located on the left side of The Queensway, 

just past Glendale Ave. 


Driving Directions From the East 

• Take the Gardiner Expressway to the Jameson Avenue exit. 

• Go north on Jameson Avenue to Queen Street. 

• Make a left turn on Queen Street and drive along Queen Street past 

Roncesvalles Avenue. Here, Queen Street changes to The Queensway. 

• We are on the right at the corner of Sunnyside Avenue just past the 

TTC streetcar yard. 

Alternative route from the East 

• Take King Street or Queen Street. Both merge into The Queensway at 

Roncesvalles Avenue. 

• We are on the right at the corner of Sunnyside Avenue just past the 

TTC streetcar yard. Our Emergency entrance is off Glendale Avenue. 

Our parking garage is off Sunnyside Avenue 

www.stjoe.on.ca 11


Public Transit From the Dundas West Subway Station 

• Take the 504 streetcar south on Roncesvalles Avenue. 

• Get off at the Queen Street/Queensway stop and walk west on The 

Queensway past the TTC streetcar yard for five minutes. 

Public Transit From the Queen or Osgoode Subway Stations 

• Exit either station, and take the Queen 501 streetcar westbound. 

• Get off at the St. Joseph’s stop, the first stop past Roncesvalles 

Avenue. 

Public Transit From the King or St. Andrew Subway Stations 

• Exit either station, and take the King 504 streetcar westbound. 

• Get off at the Queen Street/Queensway stop, and walk west past the 

TTC streetcar yard for five minutes. 

Public Transit on the Queen Street Streetcar - Westbound 

• Take the Queen 501 streetcar (either Humber or Long Branch) 

westbound. 

• Get off at the St. Joseph’s stop, the first stop past Roncesvalles 

Avenue. 

Public Transit on the Queen Street Streetcar - Eastbound 

• Take the 501 streetcar (Neville Park) eastbound on the Queensway. 

• Get off at the St. Joseph’s stop, the first stop past Parkside Drive. 

Public Transit on the King Street Streetcar - Westbound 

• Take the King 504 streetcar (Dundas West Station via King Street) 

westbound. 

• Get off at the Queen Street/Queensway stop, and walk west past the 

TTC streetcar yard for five minutes. 

Public Transit on the 402 Parkdale Community Bus 

This local service TTC bus is wheelchair accessible, and runs between 

Springhurst Avenue in the south and Bloor Street in the north, along 

Lansdowne and Dufferin Streets. It can be flagged to stop at any point along 

the route and drivers will assist passengers on and off the bus if requested. 

The buses stop at the Health Centre on an hourly basis. Please call 416-393- 

4636 for information. 


Public Transit on Wheel-Trans 

Wheel-Trans provides door to door wheelchair-accessible transit service 

7 days a week, weekdays from 6:00 a.m. to 1:00 a.m. and weekends and 

holidays from 7:00 a.m. to 10:00 a.m. Regular TTC fares apply. Please call 

416-393-4111. 

Visit the Toronto Transit Commission web site for complete information on 

schedules and route maps. 

Parking 

St. Joseph’s Health Centre has two parking garages, and a 

number of surface parking spots and accessible parking spots for 

our patients, families and staff members. 

Patient drop-off and pick-up areas: 

If someone is driving a patient with mobility issues, there is a drop off and 

pick up area in front of the Main Entrance (Melnyk Pavilion) and the Our Lady 

of Mercy Wing’s main entrance. 

Drivers can temporarily stop at the designated drop of/ pick up area, and 

escort the patient to the lobby of the building before parking their car. 

Sunnyside Parking Garage 

The Sunnyside Parking Garage is located on Sunnyside Avenue near the 

corner of Queensway Avenue. It is open 24-hours and has 5 levels of above 

ground parking for patients, their families, visitors and staff members. 


To access the Health Centre from the Sunnyside Parking Garage, please use 

the bridge walkway located on the 3rd level of the parking garage. The bridge 

walkway will connect you to the 1st floor of the Health Centre’s East Wing, 

and this entrance is open from 5:45 a.m. to 9:00 p.m. every day. 

Valet parking in the Sunnyside Parking Garage 

The Sunnyside Parking Garage can be very busy during normal business 

hours. As a convenience for our visitors, the parking garage attendants may 

ask to valet your car on one of the five levels of our parking garage. There is 

no charge for this service. 

If your car is parked by our valet service, you must leave your car keys with 

the parking attendant. All car keys are stored securely in the parking garage 

attendant’s booth. Valet hours of operations are from 7:00 a.m. to 9:00 p.m. 

Monday to Friday. 

www.stjoe.on.ca 13


How to collect your car keys from Valet Parking when you are ready 

to leave 

If you are leaving the Health Centre before 3:00 p.m.: 

• Please collect your car keys from the parking attendant on the same 

level where your car was valet parked. 

If you are leaving the Health Centre after 3:00 p.m.: 

• Please collect your car keys from the attendant in the parking booth 

located on the first level of our parking garage right at the entrance/exit 

for vehicles. After 3:00 p.m. all of our valet parked cars are moved from 

the upper parking levels down to the main parking level of our garage. 

If you are leaving the Health Centre after 8:45 p.m.: 

• Please collect your car keys from the Security Office located in the 

Emergency Department on the Ground Floor of our Barnicke Wing. 

Our Lady of Mercy Underground Parking Garage 

The Our Lady of Mercy Underground Parking Garage is located beneath the 

Our Lady of Mercy Patient Care Wing and is open 24-hours. 

Level P1: Patient and Visitor parking 

Level P2 and P3: Staff parking 

Surface-level Parking Lots 

We have five surface-level parking lots which are located around the Health 

Centre’s property near some of our main entrances. 

Surface parking lot near the Emergency Department: 

• To access this covered parking area, please enter it from the main 

Emergency driveway which is located off of Glendale Avenue. The 

parking lot is located on your right hand side just past the Ambulance 

entrance. 

Surface parking lot near the Tranquility Entrance: 

• To access this parking area, please enter from the main driveway 

located off of the Queensway Avenue, turn left at the stop sign and 

follow the driveway towards our Tranquility Entrance. This parking 

area is located on your right hand side. 

Surface parking lot near the Sunnyside Building: 

• To access this parking area that is located between the Sunnyside 

Building and the Sunnyside Parking Garage, please enter it from 

Sunnyside Avenue. 


Surface parking lot near the East Entrance: 

• To access this parking area, please enter from the main driveway 

entrance located off of the Queensway Avenue, and turn right at the 

first stop sign towards the East Entrance. 

Surface parking lot in front of the Our Lady of Mercy Entrance: 

• To access this parking area, please enter from the driveway off of 

Sunnyside Avenue (this is the same driveway used to park in the 

OUR LADY OF MERCY Underground Parking Garage) and turn right 

into the parking area. 

Accessible Parking in the Sunnyside Parking Garage: 

• There are 4 accessible parking spots located on level 2 

• There are 4 accessible parking spots located on level 3 

Accessible Parking spots in the OUR LADY OF MERCY Underground 

Parking Garage: 

• There are 4 accessible parking spots on level P1 

Accessible Parking in Surface-Level Parking lots: 

• There is 1 accessible parking spot at our Tranquility Entrance and 

East Entrance 

• There are 6 accessible parking spots in our Emergency Department 

parking lot 

• There are 2 accessible parking spots at our Our Lady of Mercy 

Entrance. 


Current Parking Rates: (October 2012) 

All revenue generated from parking at St. Joseph’s supports the purchase of 

patient care equipment and the Health Centre’s redevelopment projects. 

Up to 1/2 hour: $2.50 

Up to 1 hour: $5.00 

Up to 2 hours: $10.00 

Longer than 2 1/2 hours: $15.00 (Daily Maximum) 

We also offer weekly and monthly passes: 

Weekly pass: $40.00 

Monthly pass: $160.00 

Please see the Parking Supervisor in the Sunnyside garage to purchase. 

Parking issues can be addressed with the Parking Supervisor from 8:00 a.m. 

to 4:00 p.m. Monday to Friday by calling 416-530-6383. 

www.stjoe.on.ca 15


Entrance Hours 

• Emergency Department entrance is open 24-hours. 

• The bridge walkway from the 3rd level of the Sunnyside Parking 

Garage to the 1st floor of the Health Centre’s East Wing, is open from 

5:45 a.m. to 9:00 p.m. every day. 

• East Entrance is open from 6:00 a.m. to 9:00 p.m. every day. 

• Main Entrance (Melnyk Pavilion) is open from 6:00 a.m. to 9:00 p.m. 

every day. 

• Our Lady of Mercy main entrance is open between 6:00 a.m. to 

9:00 p.m. every day. To access areas inside the Our Lady of Mercy 

Wing outside of these hours, please use the Emergency Department 

Entrance to enter the Health Centre 

• Sunnyside Building Entrance doors are open between 6 a.m. and 

6 p.m. 

• Tranquility Entrance is open between 6 a.m. to 9 p.m. 

Free WiFi 

St. Joe’s now has open and free access to WiFi for everyone 

throughout the hospital. You can connect online while you stay 

with us. On devices that allow WiFi access, select our wireless network 

named “sjhc_wifi”. Once you open an internet browser you will be prompted 

to accept St. Joe’s wireless agreement and can start surfing right away! 


Coming to the Health Centre 

as a Patient 

Understanding room numbers at 


All of our patient rooms start with the floor number they are on, the letter of 

the patient care wing they are located in, and a room number. 

1 L 10 

Floor Number Wing Room Number 

Barnicke Wing = B 

East Wing = E 

Morrow Wing = M 

Glendale Wing = G 

Our Lady of Mercy Wing = L 

Planning for your Hospital Stay 

We understand that coming to a hospital as a patient can be a stressful 

experience. Knowing what to expect can often reduce that stress. The 

information in this section is intended to help you understand what to expect 

so you can best prepare for your stay. 

Coming to the Health Centre as a Patient 

You should also make sure you know where to go and what time to be 

there. Please consult with your doctor’s office to ensure you have the 

correct information. 

Items you should bring with you: 

• Your Ontario Health Insurance Plan (OHIP) Card 

• If you’ve been to see us before, bring your St. Joseph’s Health Centre 

patient card (blue card) 

• Any secondary insurance coverage information 

• A list of any medications you are taking, including inhalors 

• Toiletry items such as a toothbrush, toothpaste, brush/comb, shaving 

equipment, shampoo and deodorant, cotton pyjamas with a buttondown 

top, slippers, housecoat or dressing gown, glasses, hearing 

aids, and dentures 

• A battery-operated radio, if you wish 

www.stjoe.on.ca 17


Items you should not bring with you 

Please leave all of your valuables at home. If necessary, valuables will be 

held by our Security Services for safekeeping, although we can assume no 

responsibility for damage or loss. For information, please speak to the nurse 

on your unit. 

Medications in the Room 

If you have brought medications with you, please give them to your nurse 

for safekeeping. Do not keep medications at your bedside or in your room. 

Types of Hospital Rooms 

There are three types of hospital rooms available to our patients who have 

to stay overnight in the hospital: 

• Standard ward: Which means four or three beds per room 

• Semi Private: which means two beds per room 

• Private: which means one bed per room 

Medical need is the first priority when assigning rooms, so your request for 

a specific type of room may not always be filled. However, every effort will 

be made to give you the accommodation you choose. 

Provincial health insurance covers standard ward accommodation only. If 

you request and receive preferred accommodation or do not have health 

insurance, you must make payment arrangements before you are admitted 

to the hospital. If you don’t have supplementary insurance coverage and 

request preferred accommodation, payment is required. 

For more financial and insurance information or to make a payment, contact 

the Patient Accounts office located in the East Wing, 1st Floor, by calling 

416-530-6498. Payment can be made by cash, cheque, debit card, VISA, 

American Express or MasterCard. Office hours are 7:30 a.m. to 4:00 p.m. 

Monday to Friday and closed on weekends. Payments can be made in the 

Emergency Department when the Patient Accounts department is closed. 


Clean your hands often! 

Hand hygiene is the most important way to stop the spread 

of infection. Your health care providers disinfect their hands 

before and after providing care for you. 

As a patient, you have the right to ask your health care providers if they 

have properly cleaned their hands before providing care to you. We 

encourage all of our patients to ask that very important question. 

It’s also very important that you and your visitors clean your hands 

frequently as well. If your visitors are not feeling well, please ask them to 

postpone their visit until they are feeling better. 

As a patient, if you would like assistance to perform proper hand hygiene at 

anytime during your hospital stay, please ask your health care provider. 

Remember these 5 simple steps: 

1. Wet your hands with warm running water. 

2. Add soap, and then rub your hands together, making a soapy lather. 

Do this away from the running water for at least 15 seconds, being 

careful not to wash the lather away. Wash the front and back of your 

hands, as well as between your fingers and under your nails. 

3. Rinse your hands well under warm running water. 

4. Pat hands dry with a paper towel. 

5. Turn off water using same paper towel and dispose in a proper 

receptacle. 

Please see step-by-step picture instructions that show you how to wash your 

hands with soap and water properly so it kills germs on page 30 in this book. 


Patient Food Services 

Patient Food Services is focused on serving quality meals that are planned 

to meet patients’ needs. Your meals and snacks are provided based on 

your specific diet ordered by your Doctor, Clinical Dietitian or Speech 

Language Pathologist. Meals are served by a tray service. 

Meal Service Times 

Breakfast 8:00 a.m. to 8:45 a.m. 

Lunch 11:45 a.m. to 12:45 a.m. 

Dinner 4:45 p.m. to 5:45 p.m. 

If you would like to discuss anything related to your meal service, please 

speak to your nurse to request a visit from a Nutrition Services team member. 

www.stjoe.on.ca 19


Telephones in Patient Rooms 

All of our inpatient rooms are equipped with telephones at the bedside. 

Patients will be told during the registration process that a telephone service 

fee of $2.50 per day will be applied. For patients with an extended length 

of stay, the Health Centre will cap fees at $35 per month. These fees will 

be applied daily and will not be affected by the extent to which the patient 

utilizes the service. If a patient does not wish to use the phone in their 

room, they must inform the nursing station or Patient Accounts and the 

charge will not be applied. 

Your telephone extension is located on the whiteboard in your room. Once 

you are settled in your room, please feel free to share this number with your 

family and visitors. 

TV Rentals for Patient Rooms 

Inpatient rooms in the Our Lady of Mercy Patient Care Wing currently do 

not have TVs in them. We apologize for this inconvenience and we are 

taking steps to address this issue so that our patients, families and visitors 

can have access to a television. 

We are working to find solutions to address the problem and work 

through the right processes to make sure that we can provide the best 

television service to our patients. We thank you in advance for your 

patience and understanding. Please feel free to speak with a member of 

your health care team on the unit if you have any questions. 

Financial and Insurance Information for Insured Patients 

For residents of Ontario who have a valid health insurance card, the Ontario 

Health Insurance Plan (OHIP) pays for hospital and medical services, with 

some exceptions. The items not covered by OHIP that you need to pay for 

include: 

• preferred accommodation: semi-private and private rooms 

• telephone and television services 

• ambulance fees: all users must pay a co-payment for ambulance 

trips to the hospital 

• items taken from the hospital such as crutches, canes, and some 

• medical supplies 


• uninsured services such as circumcisions for newborns, removal of 

certain moles and cysts, cosmetic surgery, and any other de-listed 

services determined by the Ministry of Health and Long-Term Care. 

Financial and Insurance Information for 

Uninsured Patients 

For patients with no OHIP coverage hospital and physician fees are 

charged directly. A daily room rate covers meals, nursing care and 

some medical supplies. Physician expenses will be billed separately by 

your doctor. Payment arrangements must be agreed upon with both the 

physician and the hospital prior to admission and/or service. 

For more financial and insurance information or to make a payment, contact 

Patient Accounts located in the East Wing on the 1st Floor, 416-530-6498. 

Office hours are 7:30 a.m. to 4:00 p.m., Monday to Friday and closed on 

weekends. Payments can be made in the Emergency Department when the 

Patient Accounts department is closed. 

How to Contact your Health Care Providers 

(Chain of Communication) 

If you are worried about your care, or the care of a loved one, please follow 

these steps for contacting your health care providers (at St. Joe’s we call 

this our Chain of Communication): 

Step 1: Find the name of the assigned NURSE and Doctor on the 

whiteboard by the bedside. Go to the desk and ask for the NURSE. 


Step 2: If the assigned NURSE cannot help ask the person at the desk 

for the CHARGE NURSE and ask for the DOCTOR to be paged. 

Step 3: If the CHARGE NURSE cannot help or the DOCTOR does not 

call back, Dial 0 and ask for the MANAGER of the unit or after hours 

the MANAGER ON CALL. 

Step 4: If the MANAGER cannot help, Dial 0 and ask for the 

Administrative director or after hours the Administrator On-Call and/or 

the Physician Director. 

Step 5: If you are still worried, dial 0 to Call/Page the CEO of the 

Hospital and or the Chief of Staff. 

www.stjoe.on.ca 21


Members of Your Healthcare Team at 


St. Joseph’s Health Centre uses a team approach to delivering healthcare. 

This means that patients are examined and treated by a variety of medical 

professionals rather than a single doctor. Patients may also be seen 

by students from the various health professions. Here are some of the 

professionals that you may meet during your stay with us. 

Attending Physician / Most Responsible Physician 

The attending physician will be in charge of your care while you are in the 

hospital. On admission, your physician will examine you and work with the 

rest of your healthcare team to give you the best possible medical care. 

Your attending physician orders any medication, tests or treatments needed 

and, if necessary, can refer you to specialists within the hospital. 

St. Joseph’s Health Centre is a teaching hospital. This means we teach 

undergraduate students and recent graduates called Residents. They are 

under the direct supervision of a primary physician and will attend to many 

of your medical needs. 

Nurses 

St. Joseph’s Health Centre nursing staff are highly skilled professionals 

with expertise in providing excellent clinical care and a commitment to 

understanding your issues and concerns. The nurses work closely with 

your doctor and other members of the healthcare team. Our nurses are a 

tremendous resource to you and your family and we encourage you to ask 

your nurse questions about your care throughout your stay with us. 

Patient Care Manager 

The Patient Care Manager or PCM is the person responsible for overall 

care and staffing on the patient care unit. Please feel free to contact him or 

her if you have any concerns. 

Social Workers 

Social workers can assist you and your family in coping with the impact 

of illness, injury and hospitalization. They provide counseling, support, 

facilitate discharge planning and have extensive knowledge of community 

resources to meet a range of needs. 


Clinical Nutrition Services 

Clinical Nutrition Services includes Clinical Dietitians and Nutrition 

Technicians who work together in consultation with other healthcare 

professionals to provide you with nutritional care and education. Clinical 

dietitians are skilled at assessing your nutritional requirements. If you have 

difficulty eating or have lost weight due to illness, a dietitian or nutrition 

technician may be contacted to assist you. 

Occupational Therapy 

Occupational Therapy or OT, can assist you to develop or maintain your life 

roles and activities, particularity if your independence has been challenged 

by accident, disability, emotional difficulties or disease. Occupational 

Therapists use a variety of assessment and treatment techniques to 

address goals developed with you, the patient. This may include: 

• Assistance with daily living activity and community living skills 

• Prescription of special equipment 

• Evaluation and modification of your home environment 

• Related education and counseling 

Physiotherapy 

Physiotherapy services or PT, can assist you to enhance and maintain 

your physical abilities at the highest level possible. If appropriate, your 

physiotherapist will complete an assessment with you, which will then be 

the basis for developing achievable physiotherapy goals. 

Spiritual & Religious Care 

Chaplains are available to patients of all faiths and their families 24 hours 

a day, seven days a week. Chaplains ensure that the spiritual and religious 

dimensions of health and healing are provided in the context of a holistic, 

patient-focused model of care. Spiritual and Religious Care offers a wide 

range of services, including: 


• Spiritual and emotional support 

• Sacramental ministry 

• Religious services 

• Ministry of the dying 

• Crisis intervention 

• Pastoral counseling 

• Staff support 

• Collaboration with local clergy and local faith leaders 

www.stjoe.on.ca 23


Please ask a member of your health care team to call the chaplain. 

Our Multi-Faith room is open to all patients, their families, visitors and staff 

24-hours a day. It is located on the 2nd Floor of the Morrow Wing, Room 

2M20. 

Pharmacists 

While you are in the hospital, your medications will be provided by 

Pharmacy and administered by your nurse. Do not use your own 

medications in hospital without first checking with your doctor, nurse or 

pharmacist. 

Pharmacists are part of your health care team and work with your doctors 

and nurses to provide the best care for you. Pharmacists review all 

medications ordered for you in the hospital and check for allergies, drug 

interactions and other potential problems. Pharmacists continually monitor 

and review your medication needs during your hospital stay. 

Other support staff 

During your hospital stay, you will come in contact with another staff that 

will play a role in helping to treat your condition. These staff may work 

in Speech Pathology, Laboratories, Medical Imaging (X-ray), Nuclear 

Medicine or other areas. If you have questions about the treatment or test 

being given, please ask the staff member or your doctor to explain the 

reason for the procedure or what will take place. We encourage patients 

and their families to feel empowered to play an active role in the care being 

provided to you and in how we are providing that care to you. 

Consent for Treatment 

Your doctor and other health care professionals will ask for your consent 

before they carry out any treatment. They will discuss the treatment with 

you and will help you to understand the risks, benefits and the different 

treatment options, so that you can choose what’s best for you. 

Sometimes your doctor or other health care professional may ask you to 

sign a form acknowledging that you discussed the treatment with your 

doctor or health care professional. 

If you become incapable of giving informed consent, your health care team 

will speak with your substitute decision maker - to explain the treatment and 

ask for consent. 


If you have any special documents or papers related to your wishes, such 

as a Power of Attorney for Personal Care, or a “Living Will”, please be sure 

to discuss this with your health care team and provide this to your team. 

Discharge and Going Home Information 

While you are in hospital, your health care team will keep you informed 

about your care. When you no longer require the acute care that we provide 

at St. Joe’s, your doctor will write an order for your discharge. The general 

discharge time is 10:00 a.m. for patients. 

We are committed to involving you and your family members in your 

discharge planning. Plans are based on your health and well-being, and the 

illness that brought you to the hospital. 

Soon after your admission, the health care team will begin talking with 

you about your discharge. You and your family may be asked to attend a 

meeting with the health care team to plan for your discharge. Our priority is 

to get you home safely. 

However, you may need a different type of care that is offered in a facility 

or program located outside of St. Joe’s. If your health care team determines 

that you need this type of care, we will discuss with you the most 

appropriate programs or facilities that are able to meet your care needs. A 

Community Care Access Centre Coordinator may be required to assess 

your care needs to determine if you are eligible for those programs. We will 

work with you and your family to complete any application forms for these 

programs or facilities. 


If family or loved ones will be picking you up, make sure to let them know 

your discharge time. 

If you need to arrange for a taxi, “taxi phones” are located at the Main, 

Tranquility and Emergency Department entrances. 

www.stjoe.on.ca 25

Coming to the Health Centre as a Visitor 

Coming to the Health Centre 

as a Visitor 

Preventing the Spread of Germs 

Unclean hands can spread germs and infection to you, the loved one you 

are visiting, other patients and health care providers – even if hands look 

clean! 

Remember to clean your hands often: when you arrive, while you are here 

and when leaving the Health Centre. Good hand hygiene is everyone’s 

business! 

Visitors who are unwell are asked to stay home to prevent spreading your 

illness. 

Washing Your Hands with Soap and Water 

This is the best way to clean your hands and protect yourself from germs 

and hospital infections that can make you sick. Please see step-by-step 

instructions that show you how to wash your hands with soap and water 

properly so it kills germs on page 30 in this book. 

Alcohol-based Hand Rub 

When a sink isn’t available to clean your hands with water and soap, an 

alcohol-based hand rub is an excellent way to disinfect your hands and get 

rid of those germs. There are alcohol-based hand rub units located at all of 

our entrances, throughout all of our buildings, hallways and outside patient 

rooms. Please see step-by-step instructions that show you how to clean your 

hands using hand rub properly so it kills germs on page 31 in this book. 

Personal Protective Equipment (PPE) 

When a patient has an infection that is considered very contagious to other 

patients, to our health care providers, and to visitors, everyone who enters 

the patient’s room will need to wear Personal Protective Equipment, also 

called PPE. 

You will know if you need to wear PPE because of the signs that will be 

posted on the patient’s doors. All of the patient’s visitors will need to first go 

to the nursing station to speak to a health care provider before entering the 

room so we can show you how to properly put on the PPE so you are safe. 


Here is an example of what one of our Personal Protective Equipment 

(PPE) signs looks like. If you see this on the door of the patient you are 

visiting, please stop right away and go to the nursing station for help so you 

can stay safe and not get sick. 

USE ROUTINE PRACTICES FOR ALL PATIENT CARE 

DROPLET/CONTACT PRECAUTIONS 

Hand Washing 

Wash hands before and 

after patient contact and 

after removal of PPE. 

VISITORS: Please report to nursing 

station before entering room 

Mask 

Surgical mask to be 

worn within two metres of 

patient (N95 mask may 

also be worn) 

Gown 

Gown to be worn for 

direct patient contact or 

contact with patient 

environment. 

Gloves 

Gloves to be worn 

with all patient 

contact. 


Eye Protection 

Eye protection (face 

shield) to be worn when 

within two metres 

of patient. 

Patient Equipment 

Dedicate to this patient 

where possible or 

disinfect after each use. 

Patient Placement 

Single patient room 

preferred, maintain two 

metre distance between 

patients in multi-bed 

room. 

Patient Transport 

Transport for essential 

purposes only. Patient 

must wear a mask during 

transport. Notify 

receiving department. 

#2876 (Stores) Droplet/Contact Precautions 

www.stjoe.on.ca 27


PPE could include wearing a mask, a gown, gloves (and washing your 

hands with soap and water before putting the gloves on) and eye protection 

(face shield). We have included an example of what these signs look like 

in this section of our handbook. It’s important that visitors pay attention to 

these signs and the pictures of what type of PPE you are required to wear. 

Visitors are reminded to properly clean their hands using soap and water 

before entering the patient’s room and immediately after you leave the 

room. We have included a picture of how to properly clean your hands in 

this section of our handbook. 

Visiting Hours 

Our visiting hours are from 11:30 a.m. to 9:00 p.m. Patients may have two 

(2) visitors at any one time during these hours. 

Please note that a child is counted as one visitor and an adult must 

accompany children at all times. 

Inpatient areas such as family birthing, intensive care, cardiac care, mental 

health, child and adolescent mental health, and rehabilitation have their 

own visiting hours. Please ask the nurse on duty for information. 

Discharge and Going Home Information for 

Your Loved One 

If you are pick up a family or loved one who is being discharged and leaving 

the hospital, please make sure you know the discharge time. This should 

be on the white board in the patient’s room or please speak to one of their 

health care providers. Please make sure you arrive on time. 

Taking Pictures in the Health Centre 

Cell phones and other wireless communication devices must not be used 

by anyone to photograph, take video images or record conversations of any 

patient, physician, volunteer or staff member in the Health Centre without 

prior authorization. Please speak to a member of your health care team. 

This is in line with strict provincial privacy guidelines designed to protect 

patient confidentiality, 

*Please also see Cell Phones and Wireless Devices on page 39 of this 

Handbook. 



www.stjoe.on.ca 29


How to perform hand hygiene with Soap and Water 


How to perform hand hygiene with Alcohol-Based Hand Rub 


www.stjoe.on.ca 31



Information / Switchboard 

It is located in the Main Entrance (Melnyk Pavilion),1st Floor, Morrow Wing. 

You can also access the Information Desk by dialing “0” on a Health Centre 

phone. 

The Information Desk is open from 7:00 a.m. to 9:00 p.m. Monday to Friday, 

and 9:00 a.m. to 9:00 p.m. Saturday, Sunday and holidays. Our Information 

Desk staff are available outside of those hours by calling 416-530-6000 

and dialing 0, or by picking up the phone located directly outside of the 

Information Desk. 

Banking Machine 

A cash machine is located just inside the Cafeteria’s main entrance on the 

1st Floor. 

Pay phones 

There are pay phones located inside our Cafeteria’s main seating area, 

as well as at our Tranquility Entrance, East Entrance, Our Lady of Mercy 

Entrance and Main Entrance (Melnyk Pavilion). 

Cafeteria 

The Lakeside Cafe is located on the 1st Floor. Visitors can select from a 

wide range of fresh breakfast, lunch and dinner items. 

Hours of service: 

• Monday to Friday: Open 6:45 a.m. to 6:00 p.m. 

• Saturday, Sunday and holidays: Open 8:00 a.m. to 10:30 a.m., 

11:00 a.m. to 3:00 p.m., and 4:00 p.m. to 6:00 p.m. 

Second Cup 

Second Cup is located on the 1st Floor by the Morrow Wing elevators. 

Hours of service: 

• Monday to Friday: 6:30 a.m. to 9:00 p.m. 

• Saturday, Sunday, holidays: 7:00 a.m. to 8:00 p.m. 

• Closed Christmas Day and New Year’s Day. 


Gift Shop 

The Gift Shop is staffed by volunteers and is located in the Morrow Wing on 

the 1st floor of the Health Centre. All profits are donated to the Foundation 

to support patient care. 

Hours: 

• Monday to Friday – 9:30 a.m. to 4:30 p.m. 

• Saturday – 11:00 a.m. to 3:00 p.m. 

• Sunday – 12:00 p.m. to 4:00 p.m. 

• Holidays – Closed 


(Note : Hours depend upon the availability of volunteer staff) 

Our volunteers can take telephone orders and deliver to patient rooms upon 

request. For more information, please call 416-530-6486 ext. 3296 

Flowers 

Florists can deliver flowers directly to patient care units. However, in some 

areas flowers are not allowed in patient rooms. Please check with the 

Patient Care Unit first. Fresh flowers are also available for purchase in our 

gift shop. 

Interpreter Services 

(Spoken and Signed Interpreter Services) 

Access to professional spoken interpretation is offered to our patients 

and their families, with either no or limited English proficiency. Serving 

multi-lingual communities, we understand the vital importance of ensuring 

effective communication through the provision of trained and qualified 

interpreters. Depending on the circumstances, the interpreter may either 

be provided through a professional over-the-phone service or through a 

face-to-face individual present during the interaction/ treatment. Over-thephone 

service is available 24hours/7days a week, including holidays. If 

appropriate, face-to-face interpretation is available by appointment during 

business hours, Monday to Friday. 

For persons who are Deaf, deafened or hard of hearing, every effort 

is made to provide an American Sign Language (ASL) interpreter, and 

currently this is done through a face-to-face approach. 

It is important for patients and families to let their health care providers 

know that they will require a spoken or signed interpreter, especially for 

www.stjoe.on.ca 33


important discussions that involve treatment, consent, and discharge followup 

care plans. One way of achieving this goal could be to carry a simple 

card that clearly identifies the language you prefer for talking with your 

health care providers, which can be shared with health care providers at 

any time or especially during emergency situations. 

Interpreters can only be booked through a health care provider, but we 

welcome general questions from the public about our service. Inquires can 

be made by phoning 416-530-6486, ext. 3451. 

Newspapers 

Newspaper stands are located at our Tranquility Entrance, East Entrance, 

and our Emergency Department Entrance. The Toronto Star also 

supplies free newspapers weekdays in two stands inside our Emergency 

Department and in our Ambulatory Care Area. 

Outpatient Pharmacy 

The Retail (Outpatient) Pharmacy is located in the East Wing on the 

Ground Floor. 

We provide: 

• Coordination with inpatient staff for timely prescription fill on 

discharge 

• Integration and teaching with outpatient clinics 

• Specialty prescriptions not normally filled in community pharmacies 

(TB medications, injections) 

• Blister packaging service 

• On-line billing with most major drug insurance carriers 

• MedsCheck Medication Review appointments available. 

• Breast pumps are available for purchase. 

The Retail Pharmacy is open Monday to Friday from 8:00 a.m. to 6:00 p.m. 

For information, please call 416-530-6555. 

Hospital Wide Memorial Service 

St. Joseph’s Health Centre, under the leadership of Spiritual and Religious 

Care, conducts a memorial service for the families who have lost loved 

ones who were patients at the Health Centre. The service is conducted 

quarterly and a written invitation is sent to the families. The memorial 

service is multi-faith, honouring all faith traditions. The memorial service 

is to honour the loved ones who have died as well as a time to allow the 


family, friends and staff to continue to grieve and heal. After the memorial 

service, there is a time of refreshments and sharing of memories. 

Credit Union 

Fort York Community Credit Union is located in our Sunnyside Building on 

the 2nd Floor. You can contact them by calling 416-530-6474. 

St. Joseph’s Health Centre Lifeline 

St. Joseph’s Health Centre is proud to partner with Philips Lifeline to 

provide to the community the Lifeline service. We take comfort in knowing 

that our patients can continue to live confidently and independently in their 

homes with the reassurance that help is available at the push of a button. 


Lifeline is an easy-to-use medical alert service that lets you summon help 

any time of the day or night - even if you can’t speak. All you have to do is 

press your Personal Help Button, worn on a wristband or pendant, and a 

trained Personal Response Centre Associate will ensure you get help fast. 

The Lifeline service is ideal for anyone who: 

• Lives alone or is alone a good part of the day 

• It is at risk for falls 

• Manages a medical condition or is recovering from surgery 

• Has a caregiver who needs greater peace of mind 

Lifeline is the perfect complement to the range of services offered by St. 

Joseph’s Health Centre. Additionally, when you subscribe to the Lifeline 

program you support the hospital. 

To book an in-home consultation or in-service with our Lifeline Community 

Representative, please call the St. Joseph’s Health Centre Lifeline program 

at 416-530-6453 or visit www.lifeline.ca. 

Chapel 

St. Joseph’s Chapel is available to all patients, friends, family, staff and 

members of our community for private prayer or reflection. It is located 

in the Morrow Wing, 2nd Floor. Roman Catholic mass is offered at noon 

Monday through Friday and at 10:30 a.m. on Sunday, all are welcome. 

Patients who cannot attend can request Holy Communion to be taken to 

their room. 

www.stjoe.on.ca 35


Multi Faith Room 

St. Joseph’s Multi-Faith room is available to all patients, friends, family and 

staff for private prayer or reflection. It is open 24-hours a day and is located 

on the 2nd Floor of the Morrow Wing, Room 2M20. 

Centre for Clinical Ethics 

We provide consultative services to patients, families, and hospital staff on 

a wide range of ethical issues across the life-span. Frequently encountered 

issues include value conflicts around decisions such as withholding or 

withdrawing treatment, consent and capacity, resource allocation and 

organizational ethics. 

If you are facing a difficult situation and are unsure of the best course of 

action you can contact us, in confidence, for assistance at 416-530-6750. 


Putting Patients First by Providing the 

Safest Care 

How we Make Sure we are Providing you Safe, 

Quality Care 

Providing the safest care possible to our patients is very important to us. 

We have a saying at St. Joseph’s Health Centre that “patient safety is 

everybody’s responsibility”. 

So why is this important to us As a community teaching hospital serving 

the diverse communities of south west Toronto, our patients and their 

families rely on us each and every day to provide safe, quality care. 

There are many initiatives and strategies that go into helping us achieve our 

strategic commitment of Putting Patients First by providing the safest care. 

On our website we show the people we serve and those who serve with 

us, how we are doing towards our strategic commitments. By posting our 

patient safety statistics on our website - something we have been doing for 

a number of years now - shows you how we are performing. You can see 

our Patient Safety results by clicking the link on our website’s homepage. 

Patient safety is something that we constantly monitor and look at for ways 

to make improvements. It’s an ongoing priority for us and that is why we 

have a Quality Improvement plan. This plan helps us find new and better 

ways of doing things so we can keep enhancing care for our patients. It 

gives our organization the ability to very clearly see our targeted areas for 

improvement and chart our progress. 

We are in year two of our Quality Improvement Plan and St. Joe’s will 

continue to build on our previous work and successes while stretching the 

organization to be a top performer in the priority areas we’ve identified that 

will enhance patient safety. You can read our plan on our website 

www.stjoe.on.ca in our Quality and Safety section found under the Patient 

and Visitor tab on our homepage. 

Putting Patients First by Providing the Safest Care 

Safe Medication 

If you have brought medications with you, please give them to your nurse 

for safekeeping. Do not keep medications at your bedside or in your room. 

Please let your doctor know what medications you are on. 

www.stjoe.on.ca 37


Your Health Care - Be Involved 

This is an initiative developed by the Ontario Hospital Association’s Patient 

Safety Support Service with funding from the Ministry of Health and Long- 

Term Care. 

Your Health Care - Be Involved is the first of its kind in Ontario, providing 

patients with five “common sense” tips to engage and encourage them to 

be more involved in their health care: 

• Be involved in your health care. Speak up if you have questions or 

concerns about your care. 

• Tell a member of your health care team about your past illnesses and 

your current health condition. 

• Bring all of your medicines with you when you go to the hospital or to 

a medical appointment. 

• Tell a member of your health care team if you have ever had an 

allergic or bad reaction to any medicine or food. 

• Make sure you know what to do when you go home from the hospital 

or from your medical appointment. 

St. Joseph’s Health Centre is committed to supporting the provincial 

campaign. As part of our commitment, posters and brochures are displayed 

throughout the Health Centre for our patients and their families. 

Please speak to your health care provider for more information and a 

brochure, or visit the Health Centre’s website (www.stjoe.on.ca under the 

Patients tab). 

Balloons 

Latex products are not allowed in the hospital. If you are a patient with a 

latex sensitivity (allergy), please tell a physician or a nurse at admission. 

Foil balloons are allowed. 


Cell Phones and Other Wireless Devices 

Visitors are allowed to use cell phones and other wireless devices in 

designated areas in the Health Centre. Signs are posted throughout our 

buildings notifying the public where they can and cannot use wireless 

communication devices. 

People using wireless communication devices (blackberries, IPhones, 

Laptops) in permitted areas are strongly encouraged to respect the peace 

and quiet of others. Please be discrete with your conversations and keep 

your voice at a level that will not disturb others. 

Cell phones and other wireless communication devices must not be used 

by anyone to photograph, take video images or record conversations of any 

patient, physician, volunteer or staff member in the Health Centre without 

prior authorization. Please speak to a member of your health care team. 

This is in line with strict provincial privacy guidelines designed to preserve 

patient confidentiality, 

*Please also see Taking Pictures in the Health Centre on page 28 of this 

Handbook. 

Scent Free Environment 

St. Joseph’s is trying to minimize our patients’ exposure to scented 

products. Patients with allergies or chemical sensitivities should tell their 

caregiver. We will make a reasonable effort to accommodate individual 

restrictions. 

Smoking Policy 

Patients, visitors and Health Centre staff who smoke, can only do so at the 

butt stops located around our perimeter. By limiting smoking to these areas 

it will help reduce the exposure to second hand smoke. 

Please help St. Joseph’s be a good neighbour and use the butt stops to 

extinguish your cigarettes before entering the property. Do not litter. 


For patients coming to the Health Centre for treatment, we can provide 

you with stop smoking counseling to assist you during your stay, and 

information about resources and supports available here and in the 

community. Please speak to your health care provider for more information. 

For more information please call our Stop Smoking Clinic at 416-530-6486 

ext. 3969. 

www.stjoe.on.ca 39

Patient Relations 

Patient Relations 

There may be times when you or your family members need help finding 

information or voicing a concern. While you are in hospital we encourage 

you speak with a member of your health care team such as your nurse, 

team leader, unit manager, physician. Because your care team knows you 

best, discussing your questions or concerns with them may resolve any 

issues right away. 

If there are matters which require further attention you may wish to contact 

the Patient Relations Office. They are available to listen and help resolve 

concerns in a supportive and confidential setting. 

The Patient Relations office hours are Monday to Friday 8:00 a.m. to 

4:00 p.m. 

Phone: 416-530-6652 or email: patientrelations@stjoe.on.ca 

Your feedback is important to us to ensure you have a positive patient 

experience. We welcome your compliments, concerns and suggestions. 


Protecting your 

Personal Health Information 

We are committed to protecting the privacy and confidentiality of your 

information with specific policies and practices that are in place to do this. 

In order to provide the best possible care for you and your family, it is 

necessary for us to collect, use and disclose patient information. 

You may request access to or correction of your personal health records, 

or withdraw or withhold your consent for some uses and disclosures by 

contacting us (subject to legal exceptions). 

For additional information, please refer to the Patient’s Privacy and 

Confidentiality at St. Joseph’s Health Centre brochure available on our 

website at www.stjoe.on.ca. 

Our privacy contact person is our Privacy Officer. For more information 

about our privacy protection practices, or to raise a concern you have with 

our practices, contact our Privacy Office by calling 416-530-6000 ext. 6815 

or by email at privacy@stjoe.on.ca. 

Protecting your Personal Health Information 

www.stjoe.on.ca 41

Access to Your Health Record 

Accessing to Your Health Record 

(Release of Information) 

If you would like to access your health record please call Patient Records/ 

Patient Release of Information Office at 416-530-6000 ext 6047. The 

Patient Records/Patient Release of Information Office only keeps patient 

information for a specific number of years after a patient was cared for. 

Patient records are strictly confidential and the Health Centre must comply 

with legislation regarding privacy and access to records. 

Patient Records/Patient Release of Information Office will only release 

patient information through a request in writing. Requests can be sent to: 

Attention: Health Records ROI 


30 The Queensway 

Toronto, ON 

M6R 1B5 

Please include your date of birth, the time and date you were a patient, first 

and last name, address where your patient information will be sent, telephone 

number, and your signed consent. You will need government issued picture 

ID (i.e. drivers license, pass port) to pick up your patient record. 


Volunteers – Making a Difference for 

our Patients and their Families 

Our volunteers are an important link to the local community and a vital 

and highly valued addition to the St. Joseph’s Health Centre’s team. 250 

members of our community donate their time to the Health Centre on a 

regular basis. They are 80% women, 20% men and collectively speak over 

20 different languages. Some are employed, some are retired and some 

are students interested in a health care career. 

Volunteers 

Most of our volunteers live within our catchment area and contribute one 

three-hour shift weekly. Annually, volunteers contribute approximately 

22,500 hours of support to over 20 different areas of the Health Centre. 

The largest portion of our volunteers (24%) support the Courtesy Program, 

followed by 19% supporting the Emergency Department. 

Volunteer roles are designed to provide emotional support, non-medical 

information, way-finding, and problem solving for families and visitors. 

www.stjoe.on.ca 43

Volunteers 

Volunteers offer a service and a support that does not duplicate roles 

provided by staff. Here are some of the areas we are looking for volunteers 

to help support: 

Courtesy Program - volunteers provide directional assistance to patients 

and family members looking for specific areas in the Health Centre. They 

act as personal escorts when needed, and remain with the patient/family 

member according to the needs of the situation. 

Emergency - volunteers act as the liaison among patients, family 

members and staff. They provide emotional support and assist with the 

communication of non-medical information. 

Mealtime Host - volunteers visit with patients over the lunch and dinner 

hours to provide company and support that help make the mealtime a 

pleasant experience. 

Gift Shop - volunteers provide customer service to patients, visitors and staff. 

Support Volunteers - volunteers provide emotional support and assist 

with the communication of non-medical information in a wide variety 

of departments (Diagnostic Imaging, Cystoscopy, Endoscopy, Family 

Medicine, Surgical Family Waiting Room and Women’s Health Centre 

We actively encourage you to consider the rewards of volunteering. For 

further information, please contact Volunteer Resources at 416-530-6450. 


St. Joseph’s Health Centre Foundation 

Inez Kim says St. Joseph’s Health Centre was there for her when she 

needed help the most. Her children were born at St. Joe’s, their lives were 

saved here, and so was she. 

Her oldest daughter Lauren had a severe allergic reaction to nuts and she 

was brought to St. Joe’s for life-saving care. When her youngest daughter 

Sofia was born, our paediatrics discovered a heart defect and got her the 

care she needed. And when Inez was diagnosed with breast cancer, she 

had her surgery, treatment and follow-up care all at St. Joe’s, just minutes 

away from her home. 

Inez is just one of the 500,000 people living in our community who rely 

on great care close to home. This is why, our Foundation is so grateful 

to people like you – patients of the Health Centre, family members and 

neighbours – who support our Health Centre’s remarkable physicians and 

staff as they take care of mothers like Inez and others in our community. 

Donations support facility renovations to our patient care areas, the purchase 

of essential medical equipment, and training for our dedicated health care 

professionals. This year, the Foundation is focusing on four main priorities. 

1. Raising $500,000 to build a new Just for Kids Clinic to help care for 

the growing needs of children in our neighbourhood (this beloved 

walk-in clinic had more than 11,000 visits last year!). Your gift will 

even be matched by Gary and Debby Selke, generous supporters 

who wanted to make a matching gift to support the very clinic that 

took great care of their daughter 20 years ago. They were inspired to 

match every dollar up to $250,000. That means your 

$20 is worth $40, for example. 

2. Funding necessary equipment like an Endo- 

Bronchial Ultrasound (EBUS) that costs 

$250,000 to help diagnose cancer of the lungs 

more quickly and less invasively. 

3. Building a new Learning Centre that will cost 

$1.5 million to provide critical training to help 

our healthcare professionals continue to hone 

their life-saving skills. 

4. Funding improvements to patient care spaces. 


www.stjoe.on.ca 45


How you can help 

Giving is easy. And it’s up to you to decide what option is best for you. 

Here are some ways you can give to support St. Joe’s: 

My St. Joe’s Circle – Often patients and family members, as well as our staff 

and physicians, are looking for a way of expressing their thanks. 

My St. Joe’s Circle is a special way of recognizing someone at St. Joe’s for 

going that extra mile. It could be a doctor, a health professional or someone 

on our staff who made a difference to you. Every honouree receives a special 

letter letting them know they have been recognized, as well as a celebratory 

My St. Joe’s pin and lanyard. Your gift to name someone to the Circle supports 

priorities at the Health Centre like facility renovations, purchasing equipment, 

and teaching initiatives. Brochures on this very special program are located 

around the Health Centre in all waiting areas, or you could call the 

Foundation at 416-530-6704 to learn more about this program. 

Dr. Maurice Blitz, one of the first recipients of the My St. Joe’s 

Circle for the life-saving care he provided to the mother of a 

grateful family. 

One-time donation – You can make a one-time donation, either 

by mail, on the phone, in person, or online to support our greatest 

needs, whether it’s facility renovations, purchasing equipment, or 

supporting teaching. 

Monthly donation – Give monthly and be part of our Community 

of Angels. This kind of regular contribution allows us to purchase needed 

equipment, fund renovations, teaching initiatives and other important projects. 

In memory donation – You can make a donation in memory of a family 

member, friend or colleague. It’s a meaningful way to express sympathy and 

recognize a cause that was important to you. 

Tribute giving – You can honour someone in a way that supports the 

Health Centre. Tribute gifts can commemorate any occasion like a birthday, 

wedding, anniversary, graduation or holiday. 

Planned giving – There are also several ways you can make a gift today for 

the future. Planned gifts include making a bequest in your will, making a gift of 

life insurance, RRSPs or RRIFs, gifts of stock, securities, bonds and mutual 

funds, as well as establishing an endowment. If you would like to talk to an 

expert about a planned gift, please call Dyanne Ostrander at 416-530-6390. 


Giving is easy. 

• Call us at 416-530-6704 

• Visit www.foundation.stjoe.on.ca to 

make a secure online donation 

• Mail your donation to: 


30 The Queensway 

Toronto ON M6R 1B5 

• Come and see us on the 5th floor of the Sunnyside Wing 


www.stjoe.on.ca 47

Important Phone Numbers 

Important Telephone Numbers 

for St. Joe’s 

To reach our switchboard please call 416-530-6000. 

For specific Departments, Services and Clinics, please select from the 

following alphabetic list to dial by the telephone extension: 

A 

Addiction Medicine (Substance Use Medicine Service).......................... 6860 

Admission Centre: see Surgical Pre-admission Centre...........................4144 

Ambulatory Care Centre......................................................................... 6043 

C 

Cardio-Respiratory Services.................................................................. 6325 

Chaplain Services: see Spiritual and Religious Care.............................. 6165 

Chemotherapy Clinic............................................................................... 6235 

Childbirth and Parenting Services.......................................................... 6367 

Clinical Ethics......................................................................................... 6750 

Community Mental Health Clinic............................................................. 6591 

Community Renal Centre....................................................................... 6018 

Corporate Communications and Public Affairs....................................... 6387 

Cystoscopy............................................................................................. 6126 

D 

Day of Surgery.........................................................................................6131 

Detox: see Withdrawal Management Services....................................... 6400 

Diagnostic Imaging................................................................................. 6169 

Dialysis: see Haemodialysis................................................................... 6395 

E 

Elderly Community Health Services....................................................... 6770 

Emergency Department.......................................................................... 6003 

Eye Clinic................................................................................................ 6565 

F 

Family Birthing Centre............................................................................ 6052 

Family Medicine Centre.......................................................................... 6860 

Fracture Clinic......................................................................................... 6145 


G 

Geriatric Services................................................................................... 6532 

Gift Shop................................................................................................ 3296 

H 

Haemodialysis........................................................................................ 6395 

I 

Infant Hearing Program.......................................................................... 3983 

J 

Just for Kids Clinic...................................................................................6611 

L 

Laboratories (includes laboratory services, core lab, blood bank, 

chemistry, haematology/coagulation, cytology, infection control, 

specimen procurement, microbiology/bacteriology, pathology)............... 6267 

Lifeline.................................................................................................... 6453 

Lost articles/valuables............................................................................ 6382 

M 

Minor Surgery......................................................................................... 6565 

O 

Oncology Clinic: see Chemotherapy Clinic............................................. 6235 

Occupational Health and Safety............................................................. 4620 

P 

Paediatric Consultation Clinic................................................................. 6625 

Palliative Care......................................................................................... 6860 

Pastoral Services: see Spiritual and Religious Care............................... 6165 

Patient Accounts..................................................................................... 6498 

Patient Information/Inquiry...................................................................... 6038 

Patient Records/Patient Release of Information..................................... 6047 

Patient Relations..................................................................................... 6652 

Patient valuables/lost articles................................................................. 6382 

Pharmacy, Outpatient............................................................................. 6555 

Pre-Admission Centre: see Surgical Pre-admission Centre................... 6504 

President’ and CEO’s Office...................................................................6008 

Psychiatric Day Hospital......................................................................... 6350 


www.stjoe.on.ca 49


R 

Radiology: see Diagnostic Imaging (includes radiology, ultrasound, CT, 

fluoroscopy, nuclear medicine, bone mineral density of FMD, vascular, 

MRI, and mammography)....................................................................... 6169 

Rehabilitation, Outpatient........................................................................ 4204 

Research Department..............................................................................4193 

S 

Security Services.................................................................................... 6382 

Spiritual and Religious Care................................................................... 6165 

St. Joseph’s Health Centre Foundation................................................... 6704 

Surgical Day Care: see Day of Surgery...................................................6131 

Surgical Pre-Admission Centre............................................................... 6504 

Switchboard............................................................................................6000 

T 

TTY Service........................................................................................... 6820 

U 

Ultrasound: see Diagnostic Imaging (includes radiology, ultrasound, 

CT, fluoroscopy, nuclear medicine, bone mineral density of FMD, 

vascular, MRI, and mammography)........................................................ 6169 

V 

Volunteer Services.................................................................................. 6450 

W 

Withdrawal Management Services.........................................................6400 

X 

X-ray: see Diagnostic Imaging (includes radiology, ultrasound, CT, 

fluoroscopy, nuclear medicine, bone mineral density of FMD, vascular, 

MRI, and mammography)....................................................................... 6169 

Organ and Tissue Donation 

Think about registering for organ and tissue donation. Educate yourself and don’t be 

afraid to ask questions. Completing your donor card isn’t enough. You must register 

online. If you want to be sure that your donation decision is registered, please 

visit www.beadonor.ca or register in person at a Service Ontario centre. For more 

information please call Trillium Gift of Life Network at 1-800-263-2833. 


Alcohol-based hand rub................26 

Assistive Devices............................9 

Bank machines.............................32 

Cafeteria.......................................32 

Cell phones ..................................39 

Centre for Clinical Ethics .............36 

Cleaning your hands..................... 19 

Chain of Communications.............21 

Chapel..........................................35 

Consent for treatment...................24 

Credit Union..................................35 

Discharge and going home 

information....................................25 

Driving directions to the Health 

Centre........................................... 11 

Financial insurance.......................21 

Flowers.........................................33 

Foundation....................................45 

Gift Shop......................................33 

Guide/Animal Services.................10 

Health Records.............................42 

How to contact your health care 

providers.......................................21 

Information/Switchboard...............32 

Interpreter Services......................33 

Internet (Free WiFi).......................16 

Items you should bring with you 

during your stay............................ 17 

Items you should not bring with you 

during your stay............................ 17 

Lifeline 

(St. Joseph’s Health Centre).........35 

Meal service times........................ 19 

Medications in your room.............. 18 

Members of your health care 

team..............................................22 

Handbook Index 

Memorial service..........................34 

Mission...........................................7 

Multi Faith Room ..........................36 

Newspapers..................................34 

Organ and tissue donation............50 

Parking......................................... 13 

Patient Relations...........................40 

Pay phones...................................32 

Personal protective equipment......26 

Privacy (protecting your health 

information)................................... 41 

Pharmacy (outpatient)...................32 

Public Transit directions to the 

Health Centre............................... 12 

Second Cup..................................32 

Scent free environment.................39 

Smoking........................................ 11 

Switchboard..................................32 

Taking pictures in the Health 

Centre...........................................28 

Telephones (inpatient rooms)........20 

Types of hospital rooms................ 18 

TVs (inpatient rooms)....................20 

Understanding room numbers at 

St. Joe’s........................................ 17 

Values.............................................7 

Vision..............................................7 

Visiting hours................................28 

Volunteers.....................................43 

Washing hands with soap and 

water.............................................26 

WiFi (Free Internet access)...........16 

Wireless Devices..........................39 

Your Health Care – Be Involved....38 

Index 

www.stjoe.on.ca 51

Supporting Businesses 

Index of Supporting Businesses 

St. Joseph’s Health Centre is extremely grateful to all of the following 

advertisers for helping to make this Handbook possible. 

Please note that an advertisement in this Handbook does not imply an 

endorsement by St. Joseph’s Health Centre. 

Accommodations 

Bonnevue Manor Bed & 

Breakfast......................................61 

Community Support Services 

Parkinson Society.........................53 

Glen Grove Suites & 

Condominium Residences............55 

Adult Day Program 

Copernicus Lodge........................59 

Bed & Breakfast 

Bonnevue Manor Bed & 

Breakfast......................................61 

Foot Caare 

The West Toronto Foot & 

Ankle Clinic...................................60 

Funeral Home 

Lynett Funeral Home....................53 

Hearing Aids 

Hearing Aid Central......................59 

Sound Communication.................56 

Home Health Care Services 

Carefect Home Care Services......55 

Bayshore Home Health.................54 

Premier Homecare Services.........62 

Saint Elizabeth..............................58 

Total Home & Healthcare 

Services........................................59 

Legal Services 

Diamond 

& Diamond.......... outside back cover 

Tony Lafazanis..............................57 

Orthopedic Appliances 

Walking Mobility Clinic..................53 

Orthotics 

The West Toronto Foot & 

Ankle Clinic...................................60 

Pharmacies 

Guardian Rexall Drugs..................54 

Parkdale Pharmacy......................53 

Solarski Pharmacy........................54 

Plantar Orthosis 

Walking Mobility Clinic..................53 

Retirement Residences 

Grenadier Retirement 

Residence.....................................58 


Complete Foot and Leg Care and 

Custom Foot Orthotics 

Let our team of Specialist Physicians, Chiropodists and 

Pedorthists help you with the following mobility issues: 

• Foot, Ankle or Knee Pain 

• Lower Back Pain 

• Diabetic Foot Disorders 

• Gait Disorders & Plantar Fasciitis 

www.walkingmobilityclinics.com | 1020 Islington Ave, Unit #4, Etobicoke, ON | 416-233-1015 

Please contact us for 

Information & Referral, 

Literature, Support groups 

416-227-1200 

1-800-565-3000 

www.parkinsoncno.ca 

PARKDALE 

Pharmacy 

SERVICES INCLUDE: 

• Chronic Pain & Disease Management Program 

• We offer compliance packaging of medicines for 

no extra charge 

• Support stockings, licenced fitters on premises 

1439 KING ST. W 

TORONTO, ON M6K 1H9 

416-516-2039 

parkdalepharmacy.ca 


www.stjoe.on.ca 53


Professional support and care to help your recovery 

Bayshore Home Health’s highly trained, 

experienced and compassionate caregivers 

provide the support and reassurance you’ll 

need as you recuperate in your home. 

Call today for free in-hospital consultation 

1.877.289.3997 

www.bayshore.ca 

Better care for a better life 

Your personalized care plan could include any of these services: 

• Transportation and escorts 

• Companionship 

• Live-in caregivers 

• Light housekeeping / laundry 

• Meal preparation 

• Dressing, eating and feeding assistance 

• Personal hygiene and bathing 

• Nursing services 

• Home safety assessments 

SOLARSKI 

PHARMACY 

Since 1954 

149 Roncesvalles Avenue,Toronto, ON 

416.536.5452 

9:00 – 8:30 Monday – Friday 

9:00 – 5:00 Saturday 

Closed on Sundays & Holidays 

Compliance Pack for Seniors 

Home Health Care Products 

Jobst Stockings 

Home Health Care Products 

We Compound Customized Medications 

to Suit Your Needs 

FREE MEDICATION DELIVERY 

(for 4 or more maintenance medications) 

Blister Packs | Doussetts 

Medela Breast Pumps Sales/Rentals 

Home Health Care 

OPEN 7 DAYS A WEEK 

137 Roncesvalles Avenue, Toronto, ON 

416.533.2088 

WALK-IN MEDICAL CLINIC ON PREMISES 

416.534.6699 

please call for appointment 


Home Care Services 

• Personal Care 

• Homemaking 

• Respite Care 

• Companionship 

• Overnight Care 

• Dementia/Alzheimer’s Care 

• 24/7 & Live-In Care 

• Medication Reminders 

• Hospital Stay Support 

• Post-Hospitalization Care 

Call us now 

for a free 

in-home 

assessment 


Serving the Greater Toronto Area 

1-877-515-7665 

www.carefect.ca 

LOCATIONS LOCATIONS IN: LOCATIONS IN: IN: 

TORONTO TORONTO TORONTO 

NORTH YORK NORTH YORK NORTH YORK 

SUITES & SUITES CONDOMINIUM SUITES & CONDOMINIUM & CONDOMINIUM RESIDENCES RESIDENCES RESIDENCES TEL : (416) TEL 489-8441 : (416) TEL 489-8441 : (416) 489-8441 

{ } 

Leaders Leaders in Short-Stay Leaders in Short-Stay & in Short-Stay & & 

Extended { Extended Stay { Extended Housing Stay Housing Solutions Stay Housing Solutions Solutions } } 

FAX : (416) FAX 440-3065 : (416) FAX 440-3065 : (416) 440-3065 

TOLL FREE TOLL : 1-800-565-3024 

FREE TOLL : 1-800-565-3024 

FREE : 1-800-565-3024 

AMENITIES AMENITIES AMENITIES 

AMENITIES 

- Fully - furnished - Fully Fully furnished - Fully suites furnished suites suites suites 

- Fully - equipped - Fully Fully equipped equipped - Fully kitchens equipped kitchens kitchens with kitchens with with with 

cooking range, microwave, 

cooking cooking refrigerator, range, cooking microwave, range, cookware, microwave, range, refrigerator, microwave, dishes refrigerator, refrigerator, 

cookware, cookware, and dishes silverware cookware, and dishes silverware and dishes silverware and silverware 

- Washer - - Washer and dryer - Washer and dryer and dryer 

- Hi-Speed - - Hi-Speed Wireless - Hi-Speed Wireless Internet Wireless Internet Internet Internet 

- Weekly - - Weekly Weekly housekeeping - Weekly housekeeping housekeeping housekeeping service service service service 

- Secure - - Secure underground Secure - Secure underground underground parking underground parking parking parking 

- 24 Hours 

- 

- 

24 

24 security 

Hours 

Hours - 24 security 

security 

Hours security 

WWW.GLENGROVE.COM 

WWW.GLENGROVE.COM 

www.stjoe.on.ca 55


Sound Communication has been utilizing a full service team of Audiologists, 

Otolaryngologists and Hearing Instrument Specialists for 35 years. We focus 

on finding the right solution for your specific hearing needs and provide follow up 

Sound Communication has been utilizing a full service team of Audiologists, 

care to make sure you never have to strain to hear again. 

Otolaryngologists and Hearing Instrument Specialists for 35 years. We focus 

on finding the right solution for your specific hearing needs and provide follow up 

care to make sure you never have to strain to hear again. 

56 Patient Information Handbook 

SoundCommunication 

West Toronto: 416.760.7060 | 2489 Bloor St. W. at South Kingsway 

Central Toronto: 416.488.6258 | 1849 Yonge St. at Davisville 

SoundCommunicatio 

www.soundcommunication.ca 

West Toronto: 416.760.7060 | 2489 Bloor St. W. at South Kings 

Central Toronto: 416.488.6258 | 1849 Yonge St. at Davisville 

www.soundcommunication.ca


Personal Injury & Insurance Law, since 1983 

Each personal injury case is unique, and 

requires dedication, professionalism, expertise 

and a personal, hands-on approach. 

If you have suffered injury, we will guide you through every step 

of the legal process, and ensure you receive the compensation 

to which you are entitled. 

DISABILITY INSURANCE · ALL TYPES OF ACCIDENTS 

Experience you can trust. 

Free initial consultation. No fees until settlement. 

416 979 1770 OR 1 888 979 1770 

tony@tonylafazanis.com 

www.tonylafazanis.com 

180 DUNDAS STREET W., SUITE 1250, TORONTO 

www.stjoe.on.ca 57


Need Help at Home 

SEHCPRivatePay-WillowPublishing-May2012-OL.indd 1 

12-05-16 9:32 AM 

I want to thank you for being so kind and 

taking care of everything for me. 

I know that my Mom is in the “Best Place In Toronto” 

all the staff have been just great. 

I really am very lucky to have found you. 

A resident’s daughter 

We look forward to showing you our award winning residence. 

58 Patient Information Handbook 

Visit us during one of our special events 

or call (416) 769-2885 and book your personal tour. 

Fully furnished rooms available for respite and short term stays. 

2100 Bloor Street West 

A short walk to High Park and Bloor West Village 

Accredited and 

celebrating over 

25 years in the 

community. 

Managed by 

thegrenadier.com

TOTAL HOME & HEALTHCARE SERVICES 

586 EGLINTON AVE. E.,SUITE 612 | TORONTO, ON | GTA: 905.766.2273 

We are the team of Total Home & Healthcare Services. We are Nurses, Personal and Home 

Support Workers, Caregivers, Companions and Nannies. We are here to take care of you 

and your loved ones 24/7 in the hospital, at home or wherever and whenever you need us. 

416.469.2273 | www.tchomecare.ca | 1.866.227.3207 


Personalized Hearing Solutions 

Did you know 31% (almost 1/3!!!) of adults 

over the age of 45 have a hearing loss 

Over the age of 75, 1 in 2 adults (60%!!!) 

have some type of hearing loss. 

OUR SERVICES: 

• Hearing Tests 

• Hearing Aid Consultation 

• Fitting and adjustment 

of hearing aids 

• Batteries 

• Repair of hearing aids 

• at home appointments available 

Since we’re an independent hearing health 

clinic, you will get the best solution that will 

fulfill your unique needs. 

Your family doctor will also receive a full 

report of findings so they are updated on 

your well being. 

Call today to schedule your appointment! 

416.551.4327 (HEAR) 

2333 Dundas St. W., Suite 304,Toronto, ON 

KEELE ST 

PARKSIDE DR 

DUNDAS W 

BLOOR ST W 

DUNDAS ST W 

www.hearingaidcentral.ca 

LANSDOWNE AVE 

DUFFERIN ST 

To you it’s about 

making the right choice... 

To us, it’s personal. 

If you or a loved one 

needs a few hours a week 

of support, or more 

comprehensive assistance, 

Home Instead can help. 

• Homemaking 

• Overnight Care 

• Alzheimer/Dementia Care 

• Supportive Care 

• 24-Hour Care 

• Palliative Care 

Each Home Instead Senior Care office 

is independently owned and operated. 

© 2010 Home Instead Inc. 

Call for 

a free, no-obligation 

appointment 

416.972.5096 

Toronto Central 

www.seniorservice.ca 

ADULT DAY PROGRAM 

66 Roncesvalles Ave. | Toronto, ON M6R 3A7 | 416-536-7122 

Are you a senior at home alone during the day 

Are you over 60 years of age requiring supervision 

due to a medical or physical limitation 

Are you caring for a loved one and need a break 

Copernicus Lodge’s Adult Day Program provides social and recreational 

activities in a secure, safe environment that responds to the individual 

needs of persons who are physically or medically frail or cognitively 

impaired, to enhance their quality of life. The program also provides 

caregiver relief for those individuals who are caring for a loved one. 

Location/Time/Fee: 

Copernicus Lodge, 66 Roncesvalles Ave., Ground Floor 

Full Day 8:30 am – 3:30 pm ($30.00) (Mon/Wed/Thu/Fri) 

Half Day available ($20.00) (Mon/Wed/Thu/Fri) 

For more information, please call the Adult Day Program Manager 

at 416-536-7122 ext. 225. 

www.stjoe.on.ca 59


The West Toronto Foot & Ankle Clinic 

Professional Foot Care 

in Etobicoke 

Custom Orthotics – made onsite! 

Nail Treatments 

Diabetic Foot Care 

Ulcer Management 

Wound Care 

Ingrown Nails 

Plantar Warts 

Calluses/Corns 

Painful Feet 

Foot & Nail Fungus 

PAUL A. SCOTTI 

B.Sc (Pod), C.Ped (C), D.Ch. 

B.Sc. Podiatric Medicine 

Certified Pedorthist 

Registered Chiropodist 

Foot Specialist 

Plantar Fasciitis 

Morton’s Neuroma 

Nail & Skin Infections 

Podiatric Soft Tissue Surgery 

Custom Footwear 

Compression Stockings 

Biomechanical Testing 

The Queensway 

Plastics 

Taymall 

Smith Cr 

FREE 

PARKING 

Beer 

Store 

Dayton 

Queen Elizabeth Way 

Royal York 

781 UNIT N THE QUEENSWAY 

416.253.6400 

care@footankle.ca | www.footankle.ca 


v 

Bonnevue Manor 

Bed & Breakfast 

Circa 1891 

33 Beaty Avenue | Toronto, ON M6K 3B3 | 416.536.1455 

Bonnevue also 

offers furnished 

condominium 

apartments in 

downtown 

Toronto. 

Intersection 

of Bloor 

and Yonge 

street. 

• Full breakfast • Private bath • Wi-Fi • Parking 

Easy commute to: Air Canada Centre, Rogers Centre, 

Exhibition Place, Direct Energy Centre, 

Metro Toronto Convention Centre, 

Downtown Hospitals, two min. walk to 

local Transit and the Western Waterfront 

Toronto’s Best Value Accommodations 

www.bonnevuemanor.com 

v 


Improve circulation to your legs and feet, 

help maintain muscle strength, flexibility 

and promote healthy bones by 

exercising regularly. 

Not just printing... 

We are your full service web design, printing, and custom 

publishing company! We produce over 220 publications per year, 

including patient directories for hospitals across North America, 

VON Community Health Guides, tour books and many other 

specialty publications. 

Call or e-mail us 

and see what we can 

do for you! 

See this publication and others at 

www.patientdirectory.ca 

and http://issuu.com/willowonline 

Tel: 613-475-2927 / 800-339-5662 • Fax: 613-475-5331 

info@willowpublishing.com • www.willowpublishing.com 

Copying 

Banner posters 

Web site design 

Offset printing 

Digital printing 

Logos 

Business cards 

Envelopes 

Letterhead 

Business forms 

Brochures 

Flyers 

Rack cards 

Newsletters 

Binding 

Booklets 

Tags 

Laminating 

...and much more! 

www.stjoe.on.ca 61


• Pre & Post Surgery Care 

• Hospital Sitting 

• Light Housekeeping 

• Errands & Transportation 

Burlington 

Etobicoke 

Kingston 

Mississauga South 

North York 

We’re here to help 

COGNITIVE THERAPY 

• Personal Care Assistance 

• Meal Planning & Preparation 

• Alzheimer’s & Dementia Care 

• Respite & Palliative Care 

Call for a FREE in-home assessment! 

289 - 245 - 1000 

416 - 623 - 8229 

613 - 531 - 0931 

905 - 281 - 8100 

416 - 510 - 8848 

Ottawa 

Sault Ste. Marie 

Toronto Central 

Vancouver 

Waterloo Region 

613 - 482 - 81 18 

705 - 946 - 46 48 

416 - 637 - 21 5 5 

604 - 636 - 1 902 

519 - 884 - 1 181 

Hourly, Overnight 

& Live-In 

PremierHomecareServices.com 

Notes: 


Your Health Care 

Be Involved 

Be involved in your health care. Speak up if you 

have questions or concerns about your care. 

Tell a member of your health care team about your 

past illnesses and your current health condition. 

Bring all of your medicines with you when you go to 

the hospital or to a medical appointment. 

Tell a member of your health care team if you have ever 

had an allergic or bad reaction to any medicine or food. 

Make sure you know what to do when you go home 

from the hospital or from your medical appointment. 

Funding for this project was provided by 

the Ontario Ministry of Health and Long-Term Care 

www.oha.com

Practice Areas 

• Car Accidents • Motorcycle Accidents 

• Head & Brain Injuries • Disability Claims 

1-800-567-HURT 

(4878) 

24/7 Hotline 

• FREE CONSULT • 

subway access / free parking 

Ph: 416-256-1600 

www.diamondlaw.ca 

Personal / Home visits 

Proud Supporter of the Paraplegic Association 

Members of Law Society & Canadian Bar Association Since 1980

Patient Information Handbook - St. Joseph's Health Centre Toronto

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?