Scope April 2012 - ASQ Orange Empire
Scope April 2012 - ASQ Orange Empire
Scope April 2012 - ASQ Orange Empire
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SCOPE<br />
The Official Newsletter of the <strong>ASQ</strong> <strong>Orange</strong> <strong>Empire</strong> Section <strong>April</strong> <strong>2012</strong><br />
Section Chair Column - <strong>ASQ</strong> Letter from the Chair<br />
Welcome to another addition of our e-<strong>Scope</strong>. We hope you find the information<br />
contained within this issue informative.<br />
<strong>ASQ</strong> World Conference <strong>2012</strong> – May 21 st to 23 rd – Volunteer opportunties<br />
status - We received an overwhelming reply which went beyond our needs. We<br />
have filled all of our requirments for volunteers.<br />
<strong>ASQ</strong> World Conference – <strong>Orange</strong> <strong>Empire</strong> Section 0701 booth<br />
Separate from the volunteers for the conference. Our section will be staffing a booth in the exhibit area. Anet Ant,<br />
Section Vice Chair is coordinating volunteers for staffing the booth. Volunteers will receive an exibitors badge<br />
which will provide access to the exhibit area only. If you are interested in helping staff the section booth please<br />
contact Anet. Her email address is anetteant@hotmail.com<br />
You’re <strong>ASQ</strong> Profile<br />
Have check you profile lately Have you been receiving emails from <strong>ASQ</strong> National Many of us have changed<br />
our emails for various reasons. If you made changes and have not updated our profile with <strong>ASQ</strong> you maybe<br />
missing valuable information. Each month as part of the <strong>ASQ</strong> information email there is typically a member free<br />
gift. The member free gifts have included short webinars on various topics. I have found these webinars to be an<br />
excellent opportuntiy for a lunch and learn session or just to refresh my knowledge. The monthly gifts have also<br />
included forms / tools that you can use.<br />
<strong>ASQ</strong> Re-Certification<br />
Are your certifications due for renewal You can submit up to six months before and after the due date. The<br />
recertification units must fall within the recertification period.<br />
Send you recertification packages to:<br />
Alcon Laboratories<br />
Attn: Karen Gaynor QADC<br />
15800 Alton Parkway, Mailstop 145<br />
Irvine, CA 92618<br />
I look forward to seeing you at our <strong>April</strong> meeting.<br />
Ed Matthews, MBA, Lean Master, CMQ&OE, & CSSBB<br />
Section 1 Chair <strong>ASQ</strong> Section 0701
<strong>April</strong> 10 Dinner Meeting<br />
Doubletree Hotel, 201 E. MacArthur Blvd,<br />
Santa Ana<br />
5:45 pm Clinic # 1,<br />
Fundamentals of Reliability<br />
Engineering – Part 1<br />
Presented by: Bob Mehta<br />
Recently there have been<br />
heightened concerns due to<br />
product reliability.<br />
Organizations are spending<br />
significant resources due to the<br />
failure of units during a<br />
warranty period. It is due to a lack of understanding of<br />
fundamental reliability engineering concepts. This two-session<br />
clinic will provide an overview of reliability engineering. The<br />
presentation will outline:<br />
• Reliability principles<br />
• Bathtub curves for modes of failure<br />
• Mean Time to Failure (MTTF) and Mean Time Between<br />
Failure (MTBF)<br />
• Use of the design tools necessary to ensure a reliable product<br />
including prediction, allocation, and FMEA.<br />
5:45 pm Clinic # 2, Mark Lindsay presents World Cafe -<br />
Affinity Diagram - Performance Issues - Part 1 of 2 . He<br />
who has the best supply chain/base has a competitive<br />
advantage. This presentation will cover how to that they are<br />
trying to resolve. Each Group will have its own unique colors<br />
of post-it-notes to represent their industry<br />
• Participants will organize the issues into natural groupings<br />
and create Summary Header Cards.<br />
• The individual Groups Summary Header Cards will be<br />
placed on a Master Affinity Diagram and Master Summary<br />
Header Cards will be created.<br />
• Will share and discuss what the Participants have created.<br />
What are the general common issues across industries What<br />
is unique<br />
• Pictures will be taken of the Affinity Diagrams and made<br />
available to the Participants.<br />
At 7:30 pm, the dinner presentation will be The Power<br />
Resilience and You Presented by Dr. Frumi Rachel<br />
Barr, MBA, BC What makes some people, who are<br />
knocked down, jump up, dust themselves off and keep on<br />
going The key to achieving your dreams, no matter what<br />
adversity shows up, is the Power of Resilience. Join us to<br />
learn some tools to bolster YOUR resilience and an<br />
interactive exploration.<br />
Bob Mehta has written educational articles for Quality and Compliance areas in the<br />
eSCOPE under the "Chair's Column." He is a GMP/ISO consultant at GMP ISO Expert<br />
Services (www.gmpisoexpert.com) for the pharma, biotech, and medical device<br />
industries. Bob has over 22 years of experience in Quality Assurance, Quality<br />
Control, Supplier Quality, and Regulatory Compliance areas. He is an adjunct instructor<br />
at North <strong>Orange</strong> County Community College, University of Redlands, and UC Riverside<br />
and teaches courses on Risk Management and FDA's Quality Systems.<br />
Dr. Frumi Rachel Barr is a CEO Coach, Confidante and Mentor. The CEO’s team like<br />
to call her, their “corporate shrink”. Frumi is truly an entrepreneur having started and<br />
run 5 entrepreneurial adventures prior to starting her practice. She has a passion for<br />
creating a safe environment for leaders and their teams to talk about what matters<br />
most to build profitable and sustainable organizations. While Frumi is called in<br />
because of a people problem she quickly becomes the CEO’s secret weapon. Frumi<br />
inspires leaders and companies to shape their future, take decisive action and maintain<br />
the momentum.<br />
Mark Lindsey graduated from Cal State University Long Beach with a BS in Industrial<br />
Technology and later obtained a MBA from West Coast University. He has been active<br />
within <strong>ASQ</strong>’s <strong>Orange</strong> <strong>Empire</strong> Section for 25+ years earning multiple certifications and<br />
during the last 9 years he has served in a variety of supporting roles (i.e. Newsletter Editor,<br />
Treasurer, and Certification Refresher Course Instructor). He has served as a presenter at<br />
the <strong>ASQ</strong> QMD Conference, Biomedical Division Conference, Section Meetings, and<br />
Southern California Discussion Group meetings. Mark has served as a Quality Engineer in<br />
various industries (i.e. Aerospace/Defense, Electronics Manufacturing, Heavy Equipment<br />
Manufacturing, and Amusement and Recreation). For the last 7 years, Mark has been a<br />
member of the Worldwide Safety and Assurance Team at the Disneyland Resort where he<br />
supports a myriad of processes in sustaining the Attractions. He has received awards at<br />
Disney for contributions in Safety and Quality with its internal business partners and key<br />
suppliers.
Chair<br />
Ed Matthews<br />
C: (714) 686-6638<br />
E-mail: Ed.Matthews@Honeywell.com<br />
Vice Chair<br />
Annette Ant<br />
C: (949) 903-3274 <br />
E-mail: anetteant@hotmail.com<br />
Secretary<br />
Laurie Patton<br />
E-mail: laurie.patton@cox.net<br />
Treasurer<br />
Bob Olevson<br />
C: (714) 394-4883<br />
E-mail: bob@olevson.com<br />
Programs Chair<br />
Dave Nagy<br />
W: (714) 883-9305<br />
E-mail: daven@boleroassociates.com<br />
Volunteer Audit Chair<br />
Dale Becker<br />
E-mail: trquality2@msn.com<br />
Leadership Team <strong>2012</strong><br />
Career Chair<br />
Bob Mehta<br />
E-mail: bobasq0701@gmail.com<br />
Phone: (949) 510-9138<br />
Arrangements Chair<br />
Briana Sallows<br />
E-mail: briana.sallows@gmail.com<br />
Publicity/Internet Chair<br />
Steve Martin<br />
W: 714- 985-3022<br />
E-mail: smartin727@sbcglobal.net<br />
Education Chair<br />
Margaret Benavides<br />
W: (714) 654-2479<br />
E-mail: qamargaret@gmail.com<br />
Certification/Renewals<br />
Karen Gaynor<br />
W: (949) 753- 6248<br />
E-mail: Karen.Gaynor@AlconLabs.com<br />
Examiner<br />
Hassan Farah<br />
C: 909-261-3517<br />
E-mail: hfarahasq@gmail.com<br />
Financial<br />
Auditing Chair<br />
Darrell Moyer<br />
H: (562) 795-5990<br />
E-mail: darrellmoyer@sbcglobal.net<br />
Nominating Chair<br />
Don Shannon<br />
E-mail: don-shannon@att.net<br />
Deputy Regional Director<br />
Vinay Goyal<br />
W: (714) 876-3927<br />
E-mail: vinaygoyal@sbcglobal.net<br />
Membership Chair<br />
Vinay Goyal<br />
W: (714) 876-3927<br />
E-mail: vinaygoyal@sbcglobal.net<br />
<strong>ASQ</strong> Regional Director, Region 7<br />
Elias Monreal<br />
E-mail: emonreal@itde.com<br />
SCOPE Editor<br />
Luke Foo<br />
W: (949) 743-9208<br />
E-mail: Luke.Foo@sppirx.com<br />
Please contact the Leadership Team and tell us how to serve you better<br />
Welcome New<br />
Members <br />
James J. Candelaria<br />
Rika Suzuki<br />
Roger G. Brady<br />
Marina R. Jackson<br />
Mon-Hsi Hsu<br />
Will Gomez<br />
Dhruti A. Sheth<br />
Tanvi Singh<br />
Yolo Ramirez<br />
Uriel Garcia<br />
Teri Akhamlich<br />
Ketan C. Parekh<br />
Shobha S. Vaswani<br />
Belinda Din<br />
Catherine Boon<br />
Kris J. Atwood<br />
Rebecca Lopez<br />
Diana T. Thai<br />
Daniel Perez<br />
Cesar Vazquez<br />
Kathlene Shimizu<br />
Chrystal G. Francois<br />
HUNG (HENRY) T.<br />
NGUYEN<br />
Joseph J. Morrison<br />
All new members are<br />
eligible for free<br />
admission to a dinner<br />
meeting within 3<br />
months of becoming a<br />
member. Please contact<br />
Vinay Goyal for a free<br />
voucher at<br />
vinaygoyal@sbcglobal.net<br />
Not receiving e-mail <br />
noti0ications of <br />
upcoming events Call <br />
headquarters at <br />
800-248-1946 and <br />
request the necessary <br />
changes, or e-mail them <br />
at help@asq.org
Bolero Associates, LLC<br />
www.boleroassociates.com 714-634-4441<br />
Dave Nagy, Principal<br />
Bolero Associates, a<br />
consulting company<br />
focused on increasing<br />
productivity, improving<br />
processes, and<br />
improving the bottom line for our clients.<br />
• QMS ISO 9001:2000, AS9100, and TL 9000<br />
• Team Problem Solving and Decision Making<br />
• Change Management - Achieve your vision<br />
• Innovative Supply Chain Solutions<br />
• Communication Development<br />
• Leadership Development<br />
• Baldridge & CA Quality Strategy Deployment<br />
Assure Your<br />
Competitive Excellence<br />
Get the leading-edge professional development you need with<br />
Cal State Fullerton’s wide range of certifi cate programs.<br />
Areas of focus include:<br />
• Engineering<br />
• Information Technologies<br />
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• HR & Leadership<br />
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…and much more!<br />
www.CSUFextension.org/quality<br />
CALIFORNIA STATE UNIVERSITY, FULLERTON<br />
University Extended Education<br />
8073-1<br />
Mail Recertification Packages to:<br />
Alcon Laboratories<br />
Attn: Karen Gaynor QADC<br />
15800 Alton Parkway, Mail-stop 145, Irvine, CA 92618<br />
Why Become Certified In today’s world, where quality competition is a fact of life and the need for a<br />
workforce proficient in the principles and practices of quality control is a central concern of many companies,<br />
certification is a mark of excellence. It demonstrates that the certified individual has the knowledge to assure<br />
quality of products and services. Certification is an investment in your career and in the future of your employer.
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Fax: 949-380-7790<br />
sales@qpluslabs.com<br />
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Q-PLUS offers vast<br />
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and complete solutions.<br />
Call or email for a quote!<br />
Premium Services at Lowest Prices / Fast Turn-Around<br />
800.507.5277 I www.meirxrs.com I info@meirxrs.com<br />
100 N. Brand Blvd I Suite 306 I Glendale I CA I 91203<br />
e<strong>Scope</strong> Ad Rates<br />
Ad<br />
Size<br />
Inch<br />
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1<br />
Issue<br />
6<br />
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12<br />
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8.5” x 11” $200 $1,100 $2,000<br />
7.5” x<br />
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3.667” x<br />
4.912”<br />
$110 $605 $1,100<br />
$70 $385 $700<br />
Business<br />
Card<br />
(1/8<br />
Page)<br />
3.667” x<br />
2.36”<br />
$35 $195 $350<br />
Checks should be made to: <strong>ASQ</strong> <strong>Orange</strong> <strong>Empire</strong> Section,<br />
and mailed to <strong>ASQ</strong>, PO Box 14183, Irvine, CA 92614, with<br />
ad copy, instructions for placement, and frequency. SCOPE<br />
Editor: Luke Foo 949-743-9208 or luke.foo@sppirx.com
Congratulations!<br />
Karen Gaynor<br />
Winner of the Free Dinner at the<br />
Monthly Meeting
Jack Sedaka<br />
Carla Sivak<br />
Margaret Benavides<br />
Joel L. Roth<br />
John F. Salvagno<br />
Matt Rink<br />
Henry S. Gee<br />
Paul S. Ahuja<br />
Patrick E. Kennedy<br />
Carla Sivak<br />
Douglas D. Ryan<br />
Maurice L. Polak<br />
Melanie Cummings<br />
Hershal C. Brewer<br />
Dominic Cortella<br />
Quang Ngo<br />
Carl F. Martin<br />
Gary E. Smith<br />
Lourdes Bernal<br />
Tao Zhang<br />
Charles Falzon<br />
Vivian Hirata<br />
Roman Vinokur<br />
Sonia Siyan<br />
Edward Alluis<br />
Edward Alluis<br />
Mihaela Ioana Dotiu<br />
Timothy A. Bergquist<br />
Gregory Meisenhelder<br />
William F. Hatch<br />
Howard Childers<br />
Gil Robert Mosard<br />
William M. Younkin<br />
Danling Cathy Wu<br />
Sonia Siyan<br />
Gerardo E. Gonzalez<br />
Patricia Brinker<br />
Terry D. Lichte<br />
Ngoc Le<br />
Loren Wagner<br />
Nazar Elkarim<br />
Pyi Maung<br />
Harry Acosta<br />
Darrell Allen<br />
Van P Matheny<br />
Austin C. Tingley<br />
Keith Aleckson<br />
Richard A. Basler<br />
Gterard M. Cohen<br />
Finnbarr Polc<br />
ThanVo-Le<br />
Scott J. Friedman<br />
Yolanda F. DeGuzman<br />
Houman Payami<br />
David E. Orozco<br />
Lea Reynolds<br />
Brian Stowe<br />
David J Hartstein<br />
Gail Mellen<br />
Rubik Hartounian<br />
David Jackson<br />
Nathaniel R Doersam<br />
Robert K. Kennedy Jr.<br />
Henry (Butch) Yellott<br />
Marlene Johnson<br />
Anita Saneie<br />
Peter Lindwill<br />
Tammy Pribila<br />
Russell E. Ford<br />
Certified Software Quality Engineer- correction<br />
In the last issue of e<strong>Scope</strong> we inadvertently printed the wrong names who passed the Certified<br />
Software Quality Engineer exam. The following members passed the most recent exam:<br />
Steven C. Foster<br />
Elizabeth Kotowski<br />
Frank Norton<br />
Steve Warner
SPONSORED BY:<br />
<strong>Orange</strong> <strong>Empire</strong> Section 0701, <strong>ASQ</strong><br />
CQA Refresher Course<br />
EXAM DATE: June 2, <strong>2012</strong> EXAM APPLICATION DEADLINE: <strong>April</strong> 13, <strong>2012</strong><br />
LOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.<br />
Exit 405 Freeway at Sand Canyon, go right on Alton Parkway ¾ mile to Telemetry; turn right into<br />
Alcon parking lot. Use Employee Entrance. Room assignment will be made on the first night.<br />
TIME: 6:00 - 9:00 PM<br />
COURSE FEE: $400 for Members. $550 for non-Members<br />
($350 for Members registered 1 week before class or $200 with Proof of Unemployment)<br />
SESSIONS/DATES: 9 Sessions: Mondays – from <strong>April</strong> 2 to May 28, <strong>2012</strong>.<br />
REQUIRED TEXT:<br />
TEXT COST:<br />
OPTIONAL TEXT:<br />
Will cover: Certification Overview, Auditing Fundamentals, Auditor Competencies, Audit Preparation,<br />
Audit Performance, Audit Reporting, Audit Follow-up & Closure, Audit Business Applications, Quality<br />
Tools & Techniques, plus Tips & Strategies on taking the exam.<br />
CQA Primer with Solutions Text from Quality Council of Indiana<br />
or The <strong>ASQ</strong> Auditing Handbook 3 rd Edition from <strong>ASQ</strong> Quality Press<br />
Primer $65.00 Solutions Text $35.00 Ph: 812-533-4215 http://qualitycouncil.com<br />
Auditing Handbook Item#H1263 $63.00 Ph: 800-248-1946 http://qualitypress.asq.org<br />
Quality Audits for Improved Performance by Dennis R. Arter<br />
How to Plan an Audit by <strong>ASQ</strong> Quality Audit Technical Committee<br />
Optional texts can be ordered from <strong>ASQ</strong> Quality Press Ph: 800-248-1946<br />
INSTRUCTORS: Mark Lindsey (mark.lindsey@disney.com Cell 714.273.2678)<br />
Aaron Reddoch (aaronreddoch@yahoo.com)<br />
ENROLLMENT: Open through <strong>April</strong> 20, <strong>2012</strong><br />
NOTE: Class fees must be paid no later than the 3 rd session, and no refunds will be made after<br />
the 3 rd session. Minimum class size is 8 students. (
ORANGE EMPIRE QUARTERLY BREAKFAST MEETING<br />
Friday, <strong>April</strong> 27, <strong>2012</strong><br />
Are You Getting All of the Benefits from your ISO 9000 or<br />
AS9100 Quality Management System If not, Why Not<br />
Find Out How to Improve Your Continual Improvement<br />
Process.<br />
Presented by: Mr. Kim Victorine, Senior Consultant/<br />
Business Advisor for California Manufacturing Technology<br />
Consulting (CMTC)<br />
Many organizations do not maximize the benefits they could achieve form the implementation<br />
and sustainment of a Quality Management System (QMS). As a consultant, I am shocked on the<br />
low level of the Return on Investment (ROI) that many organizations accept from their QMS. In<br />
working with over 150 organizations since 1998, I have found a few areas that seem to be the<br />
primary cause of this problem.<br />
The agenda for the presentation is:<br />
• What Are the 5 Key Components of an Effective QMS<br />
• What is the Difference between QMS Compliance, Effectiveness and Efficiency<br />
• How Should You Measure Your Organizations Continual Improvement Performance<br />
• What Are the Typical Challenges for an Organization that Impact the Continual<br />
Improvement Journey<br />
• What Can Your Organization do to Improve their Continual Improvement Performance<br />
• Who is CMTC<br />
• How Do We Assist our Clients in Maximizing the ROI on their QMS<br />
• CMTC Performance Report<br />
• Q&A<br />
Presenter: Kim Victorine, Senior Consultant/Business Advisor<br />
Kim Victorine has over 15 years experience in developing, implementing, managing and<br />
improving management systems using continual improvement systems and methods like ISO<br />
9000, AS9100, Total Quality Management and Lean Manufacturing. He started his career in<br />
Production Test & Test Engineering with Hughes Aircraft Company – Ground Systems Group in<br />
Fullerton, CA. He has worked with over 150 Southern California manufacturing organizations as<br />
a Consultant with CMTC since 1998. He has held certifications as a Lead Auditor for Quality<br />
Management Systems (ISO 9000) and as an Aerospace Auditor (AS9100) from RAB/QSA.<br />
Presently he is working with clients developing strategies for growth, identifying opportunities to<br />
develop new products or services thru the use of innovation engineering methods, the continual<br />
improvement of management systems and operations using ISO 9000 based standards and lean<br />
manufacturing methods. He is a certified trainer/facilitator by Zenger-Miller and Achieve Global.<br />
He is currently pursuing a Black Belt in Innovation Engineering.
1. Join <strong>ASQ</strong> at the <strong>2012</strong> World Conference on Quality and Improvement May 21–23,<br />
<strong>2012</strong>, in Anaheim, CA. Network with professionals from around the world and explore<br />
the latest products and services in the exhibit hall. Come explore the new role of<br />
quality! Visit http://wcqi.asq.org for more information.<br />
2. One registration. One location. Five conferences. <strong>ASQ</strong>’s 66th Annual World<br />
Conference on Quality and Improvement will be concurrently held with the Institute for<br />
Continual Quality Improvement, Institute for Software Excellence, Quality Institute for<br />
Healthcare and Quality in Sustainability Conference. These five conferences feature<br />
more than 100 educational sessions for you to choose from.<br />
Visit http://wcqi.asq.org for full session descriptions and up–to–date conference<br />
information.<br />
3. Reasons to attend the <strong>2012</strong> World Conference on Quality and Improvement<br />
◦ Network. Rub elbows with individuals who have implemented cost savings<br />
and quality improvement in their organization. Talk to them. Learn from them.<br />
◦ Learn from the Team Competition. See real–life examples of quality tools at<br />
work.<br />
◦ Implement. After the conference implement one quality tool you learned.<br />
Document the savings.<br />
◦ DIY. Learn the quality tools necessary to fix your problems in–house and<br />
eliminate consultant fees.<br />
4. <strong>ASQ</strong>’s World Conference on Quality and Improvement will focus on Producing<br />
Results: Proven Solutions in Today’s Challenging World. Join your peers in Anaheim,<br />
CA May 21–23, <strong>2012</strong> for the latest quality products and services and networking<br />
opportunities.<br />
Focus Areas Include:<br />
◦ Changing Technology<br />
◦ Managing Risk<br />
◦ Globalization<br />
◦ Best Practices in Supply Chain Management<br />
◦ Basic Quality<br />
5. Visit http://wcqi.asq.org for full session descriptions and up–to–date conference<br />
information.
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