scope-jan2008 - ASQ Orange Empire

GOLD EXCELLENCE AWARD2005-2006mark thisdown…Jan 3 Via Conference CallE-Board MeetingTuesday, January 8thMonthly Dinner MeetingASQOrangeEmpireSection0701SCOPEThe Official Newsletter of the ASQ Orange Empire Section January 2008Sections ChairsColumn Pg 3Radical Thinking“Don’t Pull” Pg 3Monthly DinnerMeeting Pg 6-7CertificationCourses Pg 8-13Quality in the Trenches“When dothings start getting better?“ Pg 15

OR A N G E EM P I R ESCOPE“ I N F O R M AT I O NYOU CAN USE”ED I T O R:Daniel ShibleyPUBLISHER:Peabody Services Inc.(Orange, California)A Publication of OrangeEmpire Section, ASQMelanie Cummings, ChairOrange Empire SectionMission StatementOur mission is to function as the premierASQ Section in serving its membersand community. We will providea strong leadership to promoteQuality in all areas, by supportingASQ goals, by offering communicationand education in Qualitymethods, and by providing careerdevelopment, Quality resources andpersonal growth through professionaland social interaction.AM E R I C A N SO C I E T Y FO R QUALITYOR A N G E EM P I R E SE C T I O N 0701Congratulations to Steve Goldman your surveyswas randomly selected from those that were turnedin at the December dinner meeting.You have won a FREE DINNER.We look forward to seeing you at anupcoming meeting.WELCOME NEW MEMBERSMr Alaa Abdelaziz AlyMr Rolland I. AuMr William AvilesMs Lilly Ann T. BelangerMr Joseph S. BelflowerMr Steven A. BradleyMr Vernell BradshawMr Louis ColumbusMrs Merilyn D. DecolongonMr John DeemerMr Adil GatradMs Anagha V. KasbekarMrs Rosa Maria LeosGudalio P. LimMr Gerald E. LivingstoneMr Neisan MarquezMr Stephen M. MartinTed McdonaldClementine Mc InnishMs April MisenasMr Terell NealyMr Edward C. NguyenPlease contact the Leadership Team and tell us how we may better serve youYOUR E-MAIL PREFERENCEWould you like to receive e-mail notifications of upcoming events?We currently send, on average, 3 e-mails per month announcing upcoming events such as monthly dinner meetings, quarterly breakfast meetings,seminars, refresher courses, etc. If you are not currently receiving these notices it could be that your e-mail preference for Section news is set to “NO”or your e-mail address in the database is incorrect. To receive these announcements you need to update your e-mail address and / or Section e-mailpreference through ASQ Headquarters.There are three ways to do this:1) You can do this yourself on-line at www.asq.org . Simply log-in, click on the “MY ACCOUNT” link, and click on “Change Work/Home Addresses;E-mail”. Scroll down to the E-mail Preference Section and update as appropriate. Be sure that the block next to “SECTION” has a check mark init. OR2) You can call Headquarters at (800) 248-1946 and request the necessary changes. OR3) You can e-mail Headquarters at: help@asq.orgMrMrMsMrMsMrMrMrMrSteve T. PhanJose L. RodriguezMaulik ShahChristine ShawPaul A. SueBelinda TeFernando S. VirayGregory WorshamChun H. YiErik ZendejasTHE Scope AD RATES ARE AS FOLLOWS:Ad Size: Inch Size: One Issue: 6 Issues: 12 Issues:2-Sided Insert 8.5” x 11” $300 $1,650 $3,000Full Page 8.5” x 11” $200 $1,100 $2,0001/2 Page 7.5” x 4.912” $110 $605 $1,1001/4 Page 3.667” x 4.912” $70 $385 $700Business Card 3.667” x 2.36” $35 $195 $350(1/8 Page)Payment is due prior to incorporation of your SCOPE advertising. Checks should be made out to“ASQ Orange Empire Section” and mailed to ASQ, P.O. Box 14183, Irvine, CA 92623-4183 with ad copyand instructions for placement and frequency. Advertising will be included at the discretion of yourEditor and Executive Board. POC Melanie Cummings, 714-334-3773 or 949-595-4300 Ext. 20COPY DEADLINEThe deadline for inclusion of your copy inthe SCOPE is the 1st of the month precedingthe issue month. If the copy arrives later, itmay not be included.Scope Editor: Daniel Shibley(626) 330-3425E-Mail - dshibley@adamscampbell.comDID YOU KNOW THAT EVERY TIME WE RECEIVERETURNED CHECKS IT COSTS THE SECTION $4.00?THIS IS ADDING UP TO A SUBSTANTIAL AMOUNT.PLEASE HELP US TO ELIMINATE THIS NEEDLESSLOSS OF YOUR SECTION’S RESOURCES.2

SectionChairsColumnASQ Letter from ChairHappy Holidays fellow members! We’re intothe home stretch, then life can get back to normal.I hope this time of year has not been toostressful. Do you remember your New Year’s resolutionsfrom 2007? Well, it’s getting close to thattime again to start thinking about new ones for2008! While the best self-improvement efforts arecontinuous, the beginning of a new year providesa good opportunity for all of us to step back andreflect on our current condition. Now is the timeto closely inspect personal standards for the slightest bit of erosion,and re-focus on those difficult but rewarding long-term goals.We are now half way through our program year. I hope you haveenjoyed the topics – Dave Nagy does a great job bringing us top-notchspeakers! As usual, he has more great speakers to come for 2008. Ourbreakfast meetings are held quarterly (last Friday of January, April,July and October) and our next meeting will take place January 25.The speaker is Doug Hammer and the topic is “Focusing on ProfitUsing Quality Systems”. An e-mail blast reminder will be sent in a fewweeks. The breakfast meetings are held at Coco’s at 14971 Holt Ave.Tustin (North east of 55 and 5 Freeways; Irvine Blvd. east to Holt, thensouth on corner of Holt and Newport). I hope you can join us!Melanie Cummings,0701 Section ChairleadershipTIPof the week12 C’s for Team BuildingMuch of an organization’s success hinges onsuccessful teamwork. Here are 12 tips for buildinga successful team in your section or division.Clear Expectations - Have expectations beencommunicated?Context - Do team members understand why theyare participating on the team?Commitment - Do they want to participate?Competence - Are the appropriate peopleparticipating?Charter - Has the team designed strategies toaccomplish the mission?Control - Do they have enough freedom,empowerment, and ownership to accomplish theircharter?Collaboration - Does the team understand thestages of group development?Communication - Are team members clear aboutthe priority of their tasks?Creative Innovation - Is the organizationinterested in change and does it value creativethinking?Consequences - Do team members feel responsibleand accountable?Coordination - Are teams coordinated by a centralleadership team?Cultural Change - Does the organization recognizethat the team-based culture of the future is differentfrom the traditional, hierarchical organization itmay be currently?3

Don’t Pull!As a manager one might think of himself / herself as a rideratop a horse. He cannot expect to force the horse to win by constantlypulling the reins; neither can he expect to win the raceconsistently by pushing the horse beyond its capability. The riderneeds to influence its performance to win the race; after all, thehorse is much stronger than the rider! “Half the failures in lifearise from pulling in one’s horse as he is leaping” state Julius andAugustus Hare in Guesses at Truth.How does this apply to our organizations? We can think ofthe horse as the large body of people who make up our organization,representing our workforce and the potential it has toproduce extraordinary results. We often find ourselves frustratedas we push the workforce to produce results, trying to stay on topof daily issues, controlling, directing, complying, and makingdeliveries! At other times we provide incentives to achieve moreand then pull in the reins just as the workforce is ready with newideas.Organizations have realized that to achieve extraordinaryresults their employees must show initiative, collaboration,enthusiasm, teamwork and problem solving skills. They, therefore,increasingly provide training in various tools and techniquesas they find ways to achieve more and succeed (or survive)in today’s competitive world. Approaches such as Quality Circles,TQM, Benchmarking, Six Sigma and Lean become popular.However, they soon fade into oblivion as initial successes becomestagnant or fail to deliver expected results. Somehow, thereis often not enough of an incentive or drive to implement thetechniques learned. As employees start brimming with ideas andget enthused about the results they could achieve, they run intoroadblocks – conflicting priorities, internal politics, budget ortime issues, and management resistance to real change. ‘Pullingin the reins just as the horse is leaping does not allow the horseto overcome hurdles and win the race; it creates confusion andcan lead to the horse and the rider getting hurt!’Recently, at a client we had a manager who was very enthusiasticabout reducing waste and defects through the use of LeanSix Sigma methodologies. Success, because of the initiative,resulted not only in a promotion for him, but in a desire by otherdepartments to utilize similar tools and techniques. Althoughemployees elsewhere in the organization were skeptical of suchinitiatives, due to prior bad experiences from previous employers,seeing the success encouraged them to reconsider their reticence.They identified projects that positively impacted the bottom line,improved customer responsiveness, and increased employeemoral. But just as the employees began embracing these newdirections, political unrest and conflict within the managementranks derailed the initiative. They not only denied any changesbut also refused to consider project proposals – this, of course,went against everything the manager stood for! Talk of pulling inthe reins just as the horse is leaping! And we wonder why organizationsfail to make progress and employees are skeptical.“Pulling in the reins” might give managers control over thehorse (so to speak), but it does not ensure success. Managers donot achieve success by strictly performing well themselves, butby making it possible for their workforce to perform well. Theyneed to recognize that their success is not directly due to theirown actions, but also to the actions (and subsequent results) oftheir employees. This might suggest that they need to hire stellaremployees, but how does everyone hire exceptional employees?The key is to grow/mold current employees; build on theirexisting skills and allow them to work in an environment thatencourages them to produce extraordinary results. With the rightattitude, motivation, training, and support, they are not onlygiven the tools to perform well; but also given the opportunity toperform well. In other words, let them. Continuing the “horse”analogy, remember, one can lead a horse to water, but you can’tmake it drink. The horse will drink if/when it wants to, but you’vegot to let it drink!When implementing change, management may seem tohave bought into an initiative through investments of time andresources, however, the true test in impacting an organization isenabling the workforce to implement or deploy the ideas they’vegenerated. Allow them to complete their leaps and bounds vs.constraining them. Remember, Don’t Pull, Let them Leap!Akhilesh GulatiPast Chair and Senior Member of theAmerican Society for Quality, San GabrielValley Section. Principal with PIVOTManagement Consultants, specializing inimplementing Change Strategies, LeanManufacturing and ISO 9000 quality systems. Provides trainingfor Tools & Techniques for Lean Enterprise and Six SigmaBlack Belts. Phone: 877-pivot-mc; Fax: 909-982-7161Website: www.pivotmc.comAlso owns Akhil International, a printing, design andpromotional products enterprise. Phone: 866-akhil-44Website: www.akhilinternational.com4

Cal State Fullertonu n i v e r s i t y e x t e n d e d e d u c a t i o nAssure YourCompetitive ExcellenceGet the leading-edge professional development you need inCSUF Extension’s wide range of certificate programs.Areas of focus include: Business Communication Skills Business Management Engineering Expert Witness IT & Technology HR & Leadership Lean Enterprise & Six Sigma…and much more!Specializing inPermanent & Contract PlacementsInQuality Assurance & Regulatory AffairsRosemarie ChristopherASQ Member since August 1990Phone: 1-800-507-5277Fax: 1-818-552-2475E-mail: rosechristopher@medexecintl.comWWW.MEDEXECINTL.COM0206 0306Custom Workforce Solutions also available.Want to know more?www.csufextension.org/qualityDave Nagy, PrincipalBolero Associates, LLC(714) 634-4441Bolero Associates, a consulting and training companyfocused on increasing productivity, improving processes, andimproving the bottom-line for our clients.• QMS ISO 9001:2000, AS9100, and TL 9000Development, Auditing, Process Improvement & Mgmt Review• Team Problem-Solving and Decision Making• Change Management - achieve your vision• Innovative Supply Chain Solutions• Communication Development• Leadership Development – Team Development• Baldrige & CA Quality Strategy DeploymentWe have secured hundreds of thousands of dollars from the State ofCalifornia for our clients, to train their workforce in new processes,new techniques, and to move to a new culture.Clients include:Accurate Metal FabricatorsViaSat – Desert Pain MedicineEdison Capitol – CSUF – TextronRiverside County – Varco DrillingMedtronic – San Bernardino CountyHirsch Electronics – Arrowhead PondPenske Automotive – TDKElectronicsVisit us at www.boleroassociates.com09065

SPEAKER: James E. Braggs,Quality SystemsSpecialist, BoeingCompany in Long Beachbeyond StatisticalCapability: the “S” Curveand PerfectionDATE: Tuesday, Jan 8th, 20086NEW DINNER MEETING LOCATIONPLACE: Doubletree Hotel201 East MacArthur Blvd.Santa Ana, CA 927071-714-825-3333TIME: 5:15 p.m. Registration5:45 p.m. Clinics6:45 p.m. Dinner7:30 p.m. Dinner SpeakerMENU: 3 course meal of salad,entrée and dessert withiced tea and coffeeCOST: $30.00 for Section 0701Members with called-inreservation$35.00 for Section 0701Members at the door$ 4 0 . 0 0 for non-Section0701 Members withcalled-in reservation$45.00 for non-Section0701 Members at the doorParking is free. Clinic onlyis free for members, $10 fornon-members. Payment bycash, check, or credit card.Parking validated only withdinner purchaseRSVP: (714) 550-4764 by 4 p.m.,Friday, January 4th.Leave message on Voice Mail;there will be no call backto confirm.IMPORTANTPLEASE TAKE NOTICE!Dinner reservations will be taken up to 4:00p.m. the FRIDAY BEFORE the meeting. Anyreservation made after that will be treatedas one purchased at the door ($35 formembers and $45 for non-members).PAYMENT BY CASH, CHECK andCREDIT CARD (MC/VISA).Call the reservation number for details.NOTES: Members will be billed for reservations whichare not cancelled by 8:00 p.m. Monday. It is YOURresponsibility to cancel with us, since Orange Empire isbilled for guarantee based on reservations. You neednot be a member to attend Section events.MONTHLY DINNER MEETINGAmerican Society for QualityThe Orange Empire Section #0701PRESENTSBeyond Statistical Capability:The “S” Curve and PerfectionJames E. BraggsQuality Systems Specialist, Boeing Company in Long BeachAbout the session: The S curve translates the capability of a process into a visual description of valuecreation; the probability that a process will deliver a perfect end result to the customer. It can be used to alignbusiness metrics with the deeper principles of Lean and Six Sigma.This presentation is useful for leaders at all levels who wish to align their improvement efforts with an objectiveof pursuing perfect delivery of value to customers.By attending this session, you will be introduced to:• Learn a rigorous decision methodology that will answer when to allocate resources to increase the capabilityof a process and why.• Learn how the pursuit of perfection aligns Lean and Six Sigma.• Learn how to align business metrics with value creation, and how such a link is related to the individualpursuit of excellence.About our speakers: James E. Braggs is a Quality Systems Specialist for the Boeing Company in LongBeach, California. James has worked for the Boeing Company for 17 years and has been in the QualityDiscipline for over 10 years. James has received a Masters Degree in Sociology, from the University ofHawaii, and a Masters Degree in Mathematics from California State University, Long Beach. James has a LeanSix Sigma Black Belt from the University of California, Irvine. He teaches the UCI Lean Six Sigma Certificateprograms leading to Green and Black Belt. James also is an instructor for the International Executive MBAProgram for Brazilian Executives, where he teaches classes in Process Excellence, Quality Leadership andLean Six Sigma.ASQ SECTION 701 SOUTHERN CALIFORNIA ISO USERS GROUPClinic #1 Speaker: “Understanding the Process Approach Audit”by Manuel Marco, Business Development Manager - Underwriters Laboratories (UL)Overview: Process Approach identifies how organizations work and add value. ISO 9001:2000 and thestandards based on this international standard, promote the adoption of a process approach when developing,implementing and improving the effectiveness of a quality management system. Audits should beplanned and performed with the same process approach, and used to verify the effectiveness and efficiencyof the processes and systems audited. In today’s business environment, audits focused on processes areincreasingly important to customers.As a participant in this clinic, you will:• Become familiar with the “Process” and “Process Approach” concepts, as well as with Process BasedQuality Management Systems and the “Plan-Do-Check-Act” (PDCA) methodology.• Learn how to plan a process approach audit• Understand how to perform effective process approach audits• Learn tips from the auditors on the front lineAbout our Speaker: Manuel Marco has been working for over 14 years in the Registration of QualityManagement Systems in Europe, North America and Latin America, where he has held different managementpositions. Currently, Manuel is working with Underwriters Laboratories (UL) as New Business Development

Manager. Manuel has a BS in Computer Science with a specialty in BusinessManagement. He is an ISO 9001, ISO 20000 and a Qualified Lead Evaluatorfor the Carnegie Mellon eSourcing Capability Models for Service Providers(eSCM-SP) and Clients (eSCM-CL). Manuel has also been certified in QS-9000and ISO/TS 16949, and qualified as an international IQNet Assessor (IbecAssessor).Clinic #2 Speaker: “Statistical Decision Making (Session 1 of 4)”by Linda Howe Garriz, Quality Assurance Senior Manager -Alcon Laboratories (UL)In today’s working environment, professionals deal with large volumes ofdata and must make informed and accurate decisions based on hard statisticalevidence. This clinic will provide you with the techniques to support your businessdecisions using well-established quantitative methods. The clinic todaywill cover:• Formulating the right hypothesis• Choosing the appropriate tests• Performing hypothesis testing on real-world applications• Accepting or rejecting resultsAbout our Speaker: Linda Howe Garriz is Manager, Quality Assurance atthe Irvine Technology Center of Alcon Manufacturing, Ltd. in Irvine, California.She received her B.S. in Mathematics/Economics from Allegheny College andher M.S. in Industrial Administration from Carnegie-Mellon University. She isactive in many facets of the American Society for Quality. She is the currentChair of the Biomedical Division’s Southern California Discussion Group andis the Orange Empire Section’s Education Chair. She presently teaches theSection Refresher Courses for the CSSBB, CQE, and CMI/CQT.Doubletree Hotel201 East MacArthur Blvd.Santa Ana, CA 927071-714-825-3333ISO PRESENTER NEEDED The Orange Empire Sectionhas dedicated CLINIC # 1 at our monthly program as the SOUTHERNCALIFORNIA ISO USERS GROUP. We have stayed the course sinceJanuary ’05. However, we are having a difficult time finding enoughspeakers to continue, UNLESS you know a good ISO presenter oryou would like to share you ISO passion. ANY ISO/QMS disciplineand topic will be considered.If you can support our ISO speaker needs, please send an email todaven@boleroassociates.com.ASQ Orange Empire Booster Program requirementsASQ Orange Empire Section 0701 continues to reach out and promote our name in the community. As a Booster, you are providing growth opportunities for your colleagues andacting as a valuable source of information for our local Quality Professionals.1. Act as a company’s primary contact between the ASQ Orange Empire Section and your company.2. Promote and distribute information regarding Section learning and networking opportunities. Events may include training activities, seminars, educational programs and refresherprograms. You should notify your company’s Management, Quality Personnel and other interested individuals. You are encouraged to communicate with your acquaintances atother companies.3. Reach out to other professional organizations and promote ASQ as the leader of the Quality Profession with educational benefits available.4. Attend a meeting to keep up with new activities and offer feedback on your professional needs.5. Support the Orange Empire Section Membership Chair and committee personnel in retaining members and helping the Section membership grow.6. Earn one and one-half (1.5) Recertification Units (RUs) per year for participating as a Booster by providing reports of your activities to the Booster Chair(s).BecomeaASQBoosterASQ Orange Empire Booster ListMaria Arciga-Morales B. Braun Medical Maria.Arciga-Morales@bbraun.com (949) 660-3238Brandon Baghaei Oakley, Inc. bbaghaei@oakley.comMark Belgen ASP, Johnson & Johnson mbelgen@aspus.jnj.com (949) 789-3914Margaret Benavides Medtronic margaret.benavides@alconlabs.com (949) 399-1520qamargaret@hotmail.comPatricia Brinker Lifemed of California patb@lifemedofcalifornia.com (714) 851-9987Linda Garriz Alcon linda.garriz@alconlabs.com (949) 753-1393 x 6400Daryl Gutting Beckman Coulter, Inc. DMGutting@beckman.com (714) 773-8842Sheri Langerman Bio-Rad Laboratories Sheri_Langerman@bio-rad.com (949) 598-1526Mark Lindsey Disneyland Mark.Lindsey@Disney.com (714) 273-2678Liza Madrid SPS Technology, Inc. lmadrid@spstech.com (714) 850-3680Carl Martin Allergan martin_carl@allergan.com (714) 246-4464Ed Matthews Honeywell Building Solutions ed.matthews@honeywell.com (714) 562-3038Aaron Reddoch Kent Landsberg aaronreddoch@yahoo.com (714) 325-8646Ken Seider Gateway Ken.Seider@gateway.comPam Tueller Alcoa Fastening Systems pam.tueller@alcoa.com (310) 784-6523Gene Underwood Retired hillbillie9@aol.com (949) 830-2262Jaime Valdivieso Balseal Engineering pfajaime@cox.net (949) 460-2211Contact Information: Patricia Brinker | patb@lifemedofcalifornia.com7

Please turn over for other Certification CourseCQI / CQT Exam Prep CourseSPONSORED BY:Orange Empire Section 0701, ASQEXAM DATE: March 1, 2008 EXAM APPLICATION DEADLINE: January 11, 2008LOCATION:COURSE FEE:TIME:Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.Exit 405 Freeway at Sand Canyon, go right on Alton Parkway ! mile to Telemetry;turn right into Alcon parking lot. Turn left to employee entrance parking lot. UseEmployee Entrance. Room assignment will be made on the first night.$300.00 - 3.0 R.U.s will be given for this class6:30 p.m. – 9:30 p.m.SESSIONS/DATES:10 sessions; Wednesdays from January 9 – February 27, 2008 with one class TBDWill cover: Inspection & Test techniques and Methods, Metrology, Calibration, GD&T, BasicStatistics, Statistical Process Control, Capability Analysis, Acceptance Sampling, etc. Alsocovers strategies/tips for preparing & taking the exam (One additional class TBD)REFERENCE BOOK: Quality Council of Indiana CQI or CQT Primer, Latest Edition with solutions (Required)Griffith, Quality Technician’s Handbook, Latest Ed. (Recommended)TEXT COST:INSTRUCTORS:$100.00 for either CQI or CQT Primer/Solution TextTo be purchased by the student directly through the Quality Council of Indiana@ 1-800-660-4215 or at www.qualitycouncil.com prior to the first classAaron Reddoch (Aaron.Reddoch@Landsberg.com)Linda GarrizENROLLMENT: Open through January 18, 2008NOTE:TO REGISTER (2 OPTIONS):Class fees must be paid no later than the 3 rd session and no refunds will bemade after the 3 rd session. Minimum class size is 8 students.1. To register on-line for the class go to http://asqorangeempire.org/calendar/Please post a copy in your workplace82. Or, fill out Registration Form below using your credit card or make check payable to“ASQ Orange Empire Section 0701” and mail both to:Attn: Margaret Benavides, 15800 Alton Parkway, M.S. 145, Irvine, CA 92618Note: Registering for this class does not automatically register you for the exam. Toregister for the exam, go to http://www.asq.orgCMI/CQT Exam PrepExam Refresher Course Mail-In Registration Form(Make additional copies of Registration Form as needed for mailing.)Student Na m e:_______________________________________________________________________________________________________________Wo r k Phone:__________________ Ho m e Phone:__________________ Em a i l:__________________________________________________________Ad d re s s:_____________________________________________________________________________________________________________________If paying by credit Card: Type of Card: Master Card______ Visa______ Charge Amount:_______________________________________Credit Card Number:_________________________________________ Auth Code (Last 3 digits from card back):______________________Expiration Date:_________________ Cardholder Name (Printed):________________________________________________________________Cardholder Signature:_______________________________________________ Telephone:_____________________________________________Cardholder Address (if different):____________________________________________________________________________________________Cardholder Phone Number (if different):______________________________________________________________________________________

Please turn over for other Certification CourseCQA - Biomedical Exam Prep CourseSPONSORED BY:Orange Empire Section 0701, ASQEXAM DATE: March 1, 2008 EXAM APPLICATION DEADLINE: January 11, 2008LOCATION:COURSE FEE:Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.Exit 405 Freeway at Sand Canyon, go right on Alton Parkway ! mile to Telemetry;turn right into Alcon parking lot. Turn left to employee entrance parking lot. UseEmployee Entrance. Room assignment will be made on the first night.$300.00 + cost of textbooks 3.0 R.U.s will be given for the course.TIME:6:00 p.m. – 9:00 p.m.SESSIONS/DATES: 10 sessions total; Wednesdays from January 9, 2008 to February 27, 2008Will cover: Food, Drug, & Cosmetic Act, Quality System Regulation, Medical Device Directive, ISO9000:2000, ISO 13485, Audit Requirements, QSIT, Domestic and International Standards and Guidelines,Sterilization, Biocompatibility, Environmental Control, Software, Laboratory testing, etc. Also coversstrategies/tips for preparing & taking the exam (Two additional classes TBA to achieve 10 sessions)REFERENCE BOOKS: The Biomedical Quality Auditor Handbook, ASQ Quality Press (Order #H1171)Member Price - $75.00; List Price - $95.00Quality Audit Handbook, 2 nd Edition, ASQ Quality Press (Order E1046) $70.00INSTRUCTORS:Various; Instructors are selected based on their subject-matter expertise.ENROLLMENT: Open through January 23, 2008NOTE:TO REGISTER (2 OPTIONS):Class fees must be paid no later than the 3 rd session and no refunds will be1. To register on-line for the class go to http://asqorangeempire.org/calendar/2. Or, fill out Registration Form below using your credit card or make check payable to“ASQ Orange Empire Section 0701” and mail both to: Attn: Margaret Benavides,15800 Alton Parkway, M.S. 145, Irvine, CA 92618Note: To register for the Exam, go to http://www.asq.orgCQA - BIOMEDICALExam Refresher Course Mail-In Registration Form(Make additional copies of Registration Form as needed for mailing.)Student Na m e:_______________________________________________________________________________________________________________Wo r k Phone:__________________ Ho m e Phone:__________________ Em a i l:__________________________________________________________Ad d re s s:_____________________________________________________________________________________________________________________If paying by credit Card: Type of Card: Master Card______ Visa______ Charge Amount:_______________________________________Credit Card Number:_________________________________________ Auth Code (Last 3 digits from card back):______________________Expiration Date:_________________ Cardholder Name (Printed):________________________________________________________________Cardholder Signature:_______________________________________________ Telephone:_____________________________________________Cardholder Address (if different):____________________________________________________________________________________________Cardholder Phone Number (if different):______________________________________________________________________________________Please post a copy in your workplace9

Please turn over for other Certification CourseManager of Quality/Organizational Excellence Exam PrepSPONSORED BY:Orange Empire Section 0701, ASQEXAM DATE: March 1, 2008 EXAM APPLICATION DEADLINE: January 11, 2008LOCATION:COURSE FEE:TIME:Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.Exit 405 Freeway at Sand Canyon, go right on Alton Parkway ! mile to Telemetry;turn right into Alcon parking lot. Turn left to employee entrance parking lot. UseEmployee Entrance. Room assignment will be made on the first night.$300.00 + cost of textbooks6:00 p.m. – 9:00 p.m.SESSIONS/DATES: 9 sessions total: Thursdays from January 3, 2008 to February 28, 2008Will cover: Leadership, Strategy Development & Deployment, Quality Management Tools,Customer Focused Organizations, Supplier Performance, Management, &Training/Development. Plus, strategies/tips for preparing & taking the exam.REFERENCE BOOKS:TEXT COST:Certified Quality Manager of Quality/Organizational Excellence Handbook (Required)The Memory Jogger II (Recommended - Pocket Guide of Quality & Planning Tools)Students to purchase prior to class. CQM/OE Handbook $63.00 available from ASQQuality Press at http://qualitypress.asq.org Item#H1264 or call 800-248-1946.INSTRUCTORS:The Memory Jogger II $8.95 available from GoalQPC at http://www.goalqpc.com orcall 800-643-4316Eliot Dratch (Contact at 714-993-1220 X270 or DratchE@aol.com)Mark Lindsey (Contact at 714-273-2678 or mark.lindsey@disney.com)ENROLLMENT: Open through January 17, 2008NOTE:TO REGISTER (2 OPTIONS):Class fees must be paid no later than the 3 rd session and no refunds will bemade after the 3 rd session. Minimum class size is 8 students.1. To register on-line for the class go to http://asqorangeempire.org/calendar/2. Or, fill out Registration Form below using your credit card or make check payable to“ASQ Orange Empire Section 0701” and mail both to: Attn: Margaret Benavides,15800 Alton Parkway, M.S. 145, Irvine, CA 92618Note: To register for the Exam, go to http://www.asq.orgPlease post a copy in your workplace10MANAGER OF QUALITY/ORGANIZATIONAL EXCELLENCEExam Prep Course Mail-In Registration Form(Make additional copies of Registration Form as needed for mailing.)Student Na m e:_______________________________________________________________________________________________________________Wo r k Phone:__________________ Ho m e Phone:__________________ Em a i l:__________________________________________________________Ad d re s s:_____________________________________________________________________________________________________________________If paying by credit Card: Type of Card: Master Card______ Visa______ Charge Amount:_______________________________________Credit Card Number:_________________________________________ Auth Code (Last 3 digits from card back):______________________Expiration Date:_________________ Cardholder Name (Printed):________________________________________________________________Cardholder Signature:_______________________________________________ Telephone:_____________________________________________Cardholder Address (if different):____________________________________________________________________________________________Cardholder Phone Number (if different):______________________________________________________________________________________

Please turn over for other Certification CourseSPONSORED BY:SIX SIGMA BLACK BELT CERTIFICATION EXAM PREPOrange Empire Section 0701, ASQEXAM DATE: March 1, 2008 EXAM APPLICATION DEADLINE: January 11, 2008LOCATION:Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.Exit 405 Freeway at Sand Canyon, go right on Alton Parkway ! mile to Telemetry;turn right into Alcon parking lot. Turn left to employee entrance parking lot. UseEmployee Entrance. Room assignment will be made on the first night.COURSE FEE: $400.00 (A bargain compared to thousands more $ for other Six Sigma courses) RUS: 4.5TIME:6:00 p.m. – 9:00 p.m.SESSIONS/DATES: 15 sessions total: Thursdays from November 1, 2007 to February 28, 2008.Will cover: Enterprise Deployment, Business Process Mgmt, Project Mgmt, Six SigmaImprovement Methodology & Tools (Define, Measure, Analyze, Improve, & Control), LeanEnterprise, & Design for Six Sigma. Plus, strategies/tips for preparing & taking the exam.REFERENCE BOOK: Certified Six Sigma Black Belt Primer & Solution Text (Required)TEXT COST:INSTRUCTORS:$110.00 for Six Sigma Black Belt Primer (816 pages) & Solution Text. Purchase directlythrough the Quality Council of Indiana @ 1-800-660-4215.Linda Howe Garriz (linda.garriz@alconlabs.com)Mark Lindsey (Mark.Lindsey@disney.com)ENROLLMENT: Open through January 11, 2008NOTE:TO REGISTER (2 OPTIONS):Class fees must be paid no later than the 3 rd session and no refunds will be madeafter the 3 rd session. Minimum class size is 8 students.1. To register on-line for the class go to http://asqorangeempire.org/calendar/2. Or, fill out Registration Form below using your credit card or make check payable to“ASQ Orange Empire Section 0701” and mail both to: Attn: Margaret Benavides,15800 Alton Parkway, M.S. 145, Irvine, CA 92618Note: To register for the Exam, go to http://www.asq.orgSIX SIGMA Six BLACK Sigma BELT Black CERTIFICATION Belt Certification EXAM PREPExam Refresher Prep Course Course Mail-In Mail-In Registration Form Form(Make additional To copies pay online, of Registration go to www.orangeempire.orgForm as needed for mailing.)Student STUDENT Na mNAME:e:_______________________________________________________________________________________________________________Wo r k Phone:__________________ Ho m e Phone:__________________ Em a iWORK PHONE: ____________ HOME PHONE: _________________ l:__________________________________________________________EMAIL:____________________________Ad d re s s:_____________________________________________________________________________________________________________________ADDRESS: _____________________________________________________________________________________________If paying by credit Card: Type of Card: Master Card______ Visa______ Charge Amount:_______________________________________If paying by credit Card: Type of Card: Master Card Visa Charge Amount: ______________________________________Credit Card Number:_________________________________________ Auth Code (Last 3 digits from card back):______________________Credit Card Number: ___________________________________________ Auth Code (Last 3 digits from card back): ________Expiration Date:_________________ Cardholder Name (Printed):________________________________________________________________Expiration Date: ____________ Cardholder Name (Printed): ______________________________________________________CardholderCardholderSignature:_______________________________________________Signature: _____________________________________Telephone:_____________________________________________Telephone: ______________________________________Cardholder Cardholder Address Address (if different):____________________________________________________________________________________________(if Cardholder Cardholder Phone Number Phone Number (if different):______________________________________________________________________________________(if Please post a copy in your workplace11

Biomedical DivisionSouthern California Discussion GroupThe Southern California Discussion Group of the ASQ Biomedical Division Presents:Orange County AreaDESIGN OF EXPERIMENTS (DOE) FOR PROCESS AND PRODUCT DESIGN OPTIMIZATIONAn Industry Roundtable DiscussionThursday, February 28, 2008 5:30pm to 8:30pmExperts consider Design of Experiments (DOE) the most powerful statistical tool available to help scientists andengineers invent the best processes and products possible. DOE is used to identify the significant inputs that effectimportant process and product outputs. These significant inputs are used to build empirical mathematical models ofyour product and process performance. These models are formulas that are used to optimize product CTQcharacteristics while reducing variation. This presentation will cover some basics of experimentation and the manybenefits of using DOE methods along with some DOE examples.Take-Aways:- Understand how using DOE will lead to the efficient design and development of superior new products- Appreciate why DOE is the analytical tool of choice for many scientists, inventors, and Six Sigma Black Belts- Understand that utilizing DOE will result in significant financial benefits for your business- See how advanced DOE techniques can get you even more product and process performanceNed SchneiderNed Schneider has 19 years industry experience with 3M, Allergan, Advanced Medical Optics, and Revision Opticsas an Engineer designing and developing new products, processes, and automation. Sixteen of the 19 years are inthe medical device field and approximately four years project engineering experience at 3M Dental which won aMalcolm Baldrige National Quality Award. Ned has received Corporate Awards from 3M, Allergan, and AdvancedMedical Optics for outstanding performance. He says much of his project success resulted from using Design ofExperiments to gain the knowledge of products and processes necessary for breakthrough business results.Ned is currently the Director, Engineering for Revision Optics and he has a BS degree in Mechanical Engineeringfrom the University of Minnesota and a BS degree in Industrial Engineering and Management from North DakotaState University. He is an ASQ Certified Six Sigma Black Belt and Certified Quality Engineer. He is teaching Designof Experiments for UC Irvine and UC San Diego Extension the Spring session of 2008 and he was a member of theCalifornia Awards for Performance Excellence TM Board of Examiners 2005.This Roundtable Discussion will utilize the synergy of our well-versed Subject Matter Expert along with yourRegional Industry Peers. Please submit your discussion questions on-line and help make this a valuableexperience for everyone.This Roundtable Discussion will utilize the synergy of our well-versedSubject Matter Expert along with your Regional Industry Peers. Pleasesubmit your discussion questions on-line and help make this a valuableexperience for everyone.Location: Terumo Cardiovascular1311 Valencia Ave.Tustin, CA 9278012Food:Sandwich (turkey/beef/veg), chips, and beveragesprovided.To Register: http://www.acteva.com/booking.cfm?binid=1&bevaID=148235Members $20-, Non-members $30- (.3 R.U.s Awarded)To encourage interaction, seating is limited to the first 40 registrants, so sign up soon!For more information, contact: Margaret Benavides at (949)753-6467 ore-mail: margaret.benavides@alconlabs.com

Peabody ServicesIncorporatedQuality Website ResourcesASQ – National Websitewww.asq.orgASQ – Orange Empire Sectionwww.asqorangeempire.orgASQ – Members Only (Password required)www.asqnet.orgASQ – Conferenceswww.asq.org/ed/conferences/index.htmlANSI – American National Standards Institutewww.ansi.orgDISA – Defense Information Systems Agencywww.itsi.disa.mil/ISO – International Organization for Standardizationwww.iso.chNIST – National Institute for Standards and Technologywww.nist.govSAE – Society of Automotive Engineerswww.sae.orgQuality Digest – Periodicalwww.qualitydigest.comQuality Magazine – Periodicalwww.qualitymag.comIf you have a favorite quality website to share,e-mail the link to jen.piccotti@sheaproperties.comWhy join the Orange County Section leadership team?• Feel Good – People volunteer for an endless variety of reasons. Many people want to gain experience, acquire new skills, meet new people, or expandtheir network of contacts as a way to get a new job or start a career. Others just want to give back to their community, to help a friend or promote aworthwhile activity. They do it because it makes them feel good.• Be part of the action – As a Section Volunteer, you will have the opportunity to select and participate in planning and administrating one or moreof the Section’s programs. Our volunteers make it happen and you can be part of the action.• Increase your skills – ASQ provides specialized training on all aspects of Section leadership and administration. Volunteering provides a wonderfullearning opportunity. When we volunteer to take on a specific job, we will gain experience and learn something new. Often we will be asked to performa task that we haven’t done before or take on a new leadership role.• Earn Recertification Units – Members with certifications can earn RU’s by working as a Section volunteer.• Further your career – When working towards a common project or goal we form lasting relationships. We get to know others in a special way thatalso leads to future opportunities for all of us.• Support the society – Volunteers provide direct operational and administrative support to the many Section and Regional activities. You canbecome a vital member of one of the many committees needed to lead the Society’s programs. As a committee chair, committee member, or Sectionofficer, you can take pride in knowing you have supported your society.• Service to your community – Volunteers aren’t paid with money, but with satisfaction. Volunteering is about giving, contributing, and helping otherindividuals and the community at large. We can choose to participate at a level tailored to our individual capabilities. As volunteers we work with others tomake a meaningful contribution to a better community.• Enjoy fun and fellowship – Enjoy the fellowship of other Volunteers at meetings, training sessions, programs, award ceremonies and social events.Section Volunteers make lasting, meaningful friendships. When volunteering, we are not only networking, we are also making friends for life.14

Leadership Team 2007ChairMelanie CummingsW: (951) 371-7565 X20Cell: (714) 334-3773E-mail: mcummings@cosmedxscience.comVice ChairMarlene JohnsonW: (714) 503-2087E-mail: mjohnson@focusdx.comSecretaryLuke FooE-mail: lfoo@spectrumpharm.comTreasurerVinay GoyalW: (714) 773-8978E-mail: VGoyal@beckman.comPrograms ChairDave NagyW: (714) 634-4441E-mail: daven@boleroassociates.comArrangements ChairDavid VuW: (714) 247-8659Cell: (714) 420-7333E-mail: david.vu@amo-inc.comMAIL RECERTIFICATION PACKAGES TO:ASP, Johnson & Johnson ATTN: Mark Belgen 33 W Technology Dr., Irvine, CA 92618WHY BECOME CERTIFIED? In today’s world, where quality competition is a fact of life and the need for a workforce proficient in the principles andpractices of quality control is a central concern of many companies, certification is a mark of excellence. It demonstrates that the certified individualhas the knowledge to assure quality of products and services. Certification is an investment in your career and in the future of your employer.2008Exam DatesIf you miss a date, youwill have to wait 6 months totake the next exam!!!CALL 1-800-248-1946 FORA CERTIFICATION BROCHUREOR REGISTER ON-LINE AThttp://www.asq.orgCareer ChairDavid VuW: (714) 247-8659Cell: (714) 420-7333E-mail: david.vu@amo-inc.comPublicity/Internet ChairsJoanne PettigrewCell: (714) 366-7171Fax: (714) 879-2298E-mail: pettijo@voughtaircraft.comEducation ChairMargaret BenavidesW: (949) 753-1393Fax: (949) 753-6304E-mail: margaret.benavides@alconlabs.comCertification/Renewals, (See Address Below)Mark BelgenH: (714) 404-6189W: (949) 789-3914E-mail: Mbelgen@aspus.jnj.comExaminerBob MehtaW: (714) 246-6831Cell: (949) 510-9138E-mail: Mehtabv@gmail.comExam Next Exam Prep Start Dates* Exam Dates Application DeadlineSix Sigma Black Belt (SSBB)Manager of Quality/Organization ExcellenceCertified Quality Inspector (CQI)Certified Quality Technician (CQT)CQA-BiomedicalCertified Reliability Engineer (CRE)HACCP Auditor (CHA)Certified Quality Engineer (CQE)Certified Quality Auditor (CQA)Certified Six Sigma Green Belt (SSGB)Certified Software Quality EngineerCertified Quality Improvement AssociateCertified Calibration Technician (CCT)Quality Process AnalystNovember 2007January 2008January 2008January 2008January 2008None at this timeNone at this timeMarch 2008April 2008None at this time (consider SSBB)April 2008None at this timeNone at this timeNone at this timeAuditing ChairValerie Williamson WeedH: (714) 838-9672E-mail: tvweed@aol.comDeputy Regional Director/Nominating ChairGene UnderwoodH: (949) 830-2262E-mail: Hillbillie9@aol.comMembership ChairJack DhuwaliaW: (949) 854-4534E-mail: jdhuwalia@jdconsultingsite.comBooster ChairPatricia BrinkerW: (714) 517-6900E-mail: patb@lifemedofcalifornia.comASQ Regional Director, Region 7Holly DuckworthE-mail: Holly.Duckworth@TRW.COMScope EditorDaniel ShibleyW: (626) 330-3425E-mail: dshibley@adamscampbell.comMarch 1, 2008March 1, 2008March 1, 2008March 1, 2008March 1, 2008March 1, 2008March 1, 2008June 7, 2008June 7, 2008June 7, 2008June 7, 2008June 7, 2008June 7, 2008June 7, 2008* For current information, go to www.asqorangeempire.org or e-mail Margaret.Benavides@Alconlabs.comJanuary 11, 2008January 11, 2008January 11, 2008January 11, 2008January 11, 2008January 11, 2008January 11, 2008April 4, 2008April 4, 2008April 4, 2008April 4, 2008April 4, 2008April 4, 2008April 4, 2008NEWSLETTER PRODUCED BY Peabody Services Inc. • (949) 375-0470 • fax (714) 282-7002 • EMAIL: steve@peabodysi.comThis newsletter and prior issues may be viewed on-line at http://www.asqorangeempire.org or http://www.asqnet.org/members/news/newsletters.P.O. Box 3005Milwaukee, WI 53201-3005ORANGE EMPIRE SECTION 0701AMERICAN SOCIETY FOR QUALITYP.O. Box 14183Irvine, CA 92623-4183http://www.asqorangeempire.orgNon-Profit OrganizationU.S. PostagePAIDPermit No. 546Santa Ana, CADATED MATERIAL