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2 looking Back — the Past 12 Years · MSD 2008 annual report
MSD as Part of the Louisville Metro Team The city of Louisville and Jefferson County merged governments in January 2003 to become Louisville Metro after many years of debate. While looking for the best route for merging City and County agencies and services, Metro Mayor Abramson also looked to local utilities and organizations to join the team. Under the leadership of Executive Director Bud Schardein, MSD enhanced its position in the community by working as a partner with Metro Mayor Abramson and other Louisville Metro service agencies. Through this cooperation, MSD has provided additional services to the community, including: • Metro Information, Development and Asset System (MIDAS) – MSD partners with Louisville Metro for the community’s Geographic Information System, information management and imaging systems for tracking service requests, development review, permitting, code enforcement, asset management and planning functions. • MetroCall – The partnership between Louisville Metro and MSD’s Customer Relations Department ensures that the community’s 311 calls are answered “live” during Louisville Metro’s nonbusiness hours. MSD’s Customer Relations staff fielded more than 1,200 calls a week from MetroCall customers during 2008. • Metro Development Center – Louisville Metro Public Works, the Louisville Metro Planning Commission and MSD have partnered to staff a centralized permitting and licensing center at 444 South Fifth Street. • Snow Removal – MSD’s crews assist Louisville Metro Public Works in plowing and salting approximately 185 miles of major roadways during each snow event in the Louisville Metro area. • Neighborhood Cleanup – MSD’s crews provide assistance to local neighborhoods that organize debris cleanups in their community. MSD has furnished gloves, bags and debris disposal for these efforts. • Ohio River Levee Trail/Riverwalk – MSD’s crews and contractors help maintain the trail along the Flood Protection System. Overall, the merger has been the catalyst for more cohesive service provisions to Louisville Metro residents through improved communication and shared assets between Louisville Metro government and MSD. MSD drivers and equipment assist Louisville Metro agencies in clearing roads of snow and ice. ABOVE INSET: As demonstrated by this joint press conference with Mayor Jerry Abramson and Bud Schardein, the merger of City and County governments in 2003 established an improved relationship between Louisville Metro and MSD. Left: Beargrass Creek in Cherokee Park, like many streams in Louisville Metro, provides a natural habitat as well as recreational resources. RIGHT: The Ohio River Levee Trail sits atop the Flood Protection System as it runs through southwest Jefferson County. Looking Back — the Past 12 Years · MSD 2008 annual report 3
Page 1 and 2: Vision f o r t h e Fu t u r e — A
Page 3: Lo o k i n g Bac k — Th e Past 12
Page 7 and 8: Th e Lo n g View — Overcoming Dr
Page 9 and 10: Fo r e s i g h t a n d Pl a n n i n
Page 11 and 12: The Toolbox Expands . . . While flo
Page 13 and 14: Wi d e n i n g Ou r Vision — Sani
Page 15 and 16: Widening our vision — sanitary se
Page 17 and 18: Eye o n t h e Fu t u r e — Pl a n
Page 19 and 20: EYE ON THE FUTURE — PLANTING THE
Page 21 and 22: Ho n i n g Ou r Vision — With Wat
Page 23 and 24: Honing Our Vision — with water qu
Page 25 and 26: SSO Controls and Benefits Per the I
Page 27 and 28: A Rear View — 2008 Hi g hl i g h
Page 29 and 30: Fo c u s o n Ed u cat i o n — Co
Page 31 and 32: A Bird’s-Eye View — LOJIC (Loui
Page 33 and 34: MSD Customer Growth (In thousands)
Page 35 and 36: Eye o n t h e Prize — Aw a r d s

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