Veterinary Allergy Products and Services - Greer
Veterinary Allergy Products and Services - Greer
Veterinary Allergy Products and Services - Greer
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Ordering Information<br />
To set up a new account with GREER ® , please contact a Customer Care Specialist.<br />
877.777.1080 or 828.754.5327<br />
Ordering<br />
For the best possible service, specify account number, item number, product name, vial size, <strong>and</strong> dilution as shown in the catalog.<br />
Certain extracts <strong>and</strong> mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation. These will be supplied<br />
at the strongest possible w/v strength. Glycerinated extracts can be supplied in 1:20 w/v or weaker dilutions. Extracts ordered in<br />
protein nitrogen units (PNU) are available in aqueous formulations only.<br />
<strong>Veterinary</strong> medical license must be on file. Proper identification will be required from institutions.<br />
Minimum Order<br />
A minimum order of $25.00 is required. Please combine orders to achieve minimum.<br />
Made-to-Order Items<br />
Specific non-stocked products have been identified as made-to-order items based on low utilization. Delivery will be a minimum of<br />
4 to 6 weeks. Please consult your Customer Care Specialist for more information.<br />
Premium Allergens<br />
Specific products have been designated as premium allergens due to low utilization, decreased availability of raw materials,<br />
increased costs associated with the collection/extraction process, <strong>and</strong>/or market conditions. These items carry a surcharge.<br />
Please consult your Customer Care Specialist for more information.<br />
Shipping<br />
All extracts are shipped overnight for next-day delivery. All other products ship via UPS 3 Day Select® or Ground unless otherwise<br />
specified. Shipments with ice packs are available upon customer request, with an additional charge.<br />
Terms<br />
Net 30 days from date of invoice. FOB Lenoir, NC. Shipping <strong>and</strong> insurance charges are prepaid <strong>and</strong> added to the invoice. All prices are<br />
in US dollars. All prices are subject to change without notice. We accept payment via MasterCard®, Visa®, <strong>and</strong> American Express®.<br />
Returns<br />
Please contact a GREER® Customer Care Specialist at 877.777.1080 for prior approval of all product returns. Any shipping error<br />
must be reported within 7 days of receipt of the order. A Return Goods Authorization Number must accompany all product returns<br />
to GREER within 10 days of the return notification.<br />
Allergenic extracts <strong>and</strong> sterile products cannot be returned unless due to a GREER error. Ancillary supplies must be returned in<br />
unopened, undamaged cases. Credit is not issued for duplications resulting from customer errors in ordering.<br />
Warranty<br />
We warrant only that solutions in unopened <strong>and</strong> undamaged vials are sterile <strong>and</strong> correctly labeled. Once shipment is delivered, we have<br />
no control over storage conditions, methods of usage or dosage administered.<br />
Telephone <strong>and</strong> Fax Orders<br />
To order by telephone, call our Customer Care Specialists: 877.777.1080<br />
To order by fax, dial: 877.777.1090 or 828.754.5320<br />
For customers outside the United States, call: 828.754.5327<br />
To email, write to: customercare@greerlabs.com<br />
Our Customer Care Specialists are available Monday through Thursday 8 AM to 7 PM <strong>and</strong> Friday 8 AM to 5 PM Eastern Time.<br />
For information on custom mixtures, please contact a GREER® Customer Care Specialist at 877.777.1080.<br />
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