Quality Award Brochure 2012-English.p65 - Hong Kong ...

More documents

Recommendations

Info

IV AWARD CRITERIA IN DETAIL c. PERFORAMNCE Improvement (1) HOW do you use PERFORMANCE review findings to share lessons learned and best practices across organizational units and WORK PROCESS. (2) HOW do you use PERFORMANCE review findings and KEY comparative and competitive data to project future PERFORMANCE (3) HOW do your organizational PERFORMANCE review findings to develop priorities for continuous improvement and opportunities for INNOVATION HOW are these priorities and opportunities DEPLOYED to work group and functional-level operations throughout your organization When appropriate, HOW are the priorities and opportunities DEPLOYED to your suppliers, PARTNERS, and COLLABORATORS to ensure organizational ALIGNMENT 28
IV AWARD CRITERIA IN DETAIL 4.2 Management of Information, Knowledge, and Information Technology: How do you manage your information, organizational knowledge, and information technology (45 pts.) Process Describe HOW your organization builds and manages its KNOWLEDGE ASSETS. Describe HOW your organization ensures the quality and availability of needed data, information, software, and hardware for your WORKFORCE, suppliers, PARTNERS, COLLABORATORS, and CUSTOMERS. Within your response, include answers to the following questions: a. Data, Information, and Knowledge Management (1) HOW do you ensure the following properties of your organizational data, information, and knowledge • accuracy • integrity and reliability • timeliness • security and confidentiality (2) HOW do you make needed data and information available to your WORKFORCE, suppliers, PARTNERS, COLLABORATORS, and CUSTOMERS, as appropriate (3) HOW do you manage organizational knowledge to accomplish: • the collection and transfer of WORKFORCE knowledge; • the transfer of relevant knowledge from and to CUSTOMERS, suppliers, PARTNERS, and COLLABORATORS; • the rapid identification, sharing, and implementation of best practices; and • the assembly and transfer of relevant knowledge for use in your INNOVATION and strategic planning PROCESS b. Management of Information Resources and Technology (1) HOW do you ensure that hardware and software are reliable, secure, and user friendly (2) In the event of an emergency, HOW do you ensure the continued availability of hardware and software systems and the continued availability of data and information to EFFECTIVELY serve CUSTOMERS and business needs 29
Page 2 and 3: PAST AWARD WINNERS Gold Award (form
Page 4 and 5: I ABOUT THE AWARD 1. INTRODUCTION T
Page 6 and 7: I ABOUT THE AWARD 6. IMPORTANT POLI
Page 8 and 9: II THE PRESTIGIOUS QUALITY AWARD 3.
Page 14 and 15: III SPECIAL AWARD FOR SMEs 4.2 ASSE
Page 16 and 17: III SPECIAL AWARD FOR SMEs 6. Opera
Page 18 and 19: IV AWARD CRITERIA IN DETAIL WORKFOR
Page 20 and 21: IV AWARD CRITERIA IN DETAIL SYSTEM
Page 22 and 23: IV AWARD CRITERIA IN DETAIL (2) Wha
Page 24 and 25: IV AWARD CRITERIA IN DETAIL 1.2 Gov
Page 26 and 27: IV AWARD CRITERIA IN DETAIL 2.2 Str
Page 28 and 29: IV AWARD CRITERIA IN DETAIL 3.2 Cus
Page 32 and 33: IV AWARD CRITERIA IN DETAIL 5.0 Wor
Page 34 and 35: IV AWARD CRITERIA IN DETAIL b. Asse
Page 36 and 37: IV AWARD CRITERIA IN DETAIL 6.2 Wor
Page 38 and 39: IV AWARD CRITERIA IN DETAIL 7.2 Cus
Page 40 and 41: IV AWARD CRITERIA IN DETAIL 5. PROC
Page 42 and 43: IV AWARD CRITERIA IN DETAIL FOR USE
Page 44 and 45: V AWARD SPONSORS & SUPPORTING UNIT
Page 52 and 53: SUPPORTING UNIT OF THE SPECIAL AWAR

Quality Award Brochure 2012-English.p65 - Hong Kong ...

Create successful ePaper yourself

Delete template?

Save as template?