Quality Award Brochure 2012-English.p65 - Hong Kong ...

V AWARD SPONSORS & SUPPORTING UNIT
Carrying an average of 4 million passengers every weekday, the MTR is regarded as one of the world’s leading
railways for safety, reliability, customer service and cost efficiency.
The MTR Corporation was established in 1975 as the Mass Transit Railway Corporation with a mission to
construct and operate, under prudent commercial principles, an urban metro system to help meet Hong Kong’s
public transport requirements. The sole shareholder was the Hong Kong Government. The Company was
reestablished as the MTR Corporation Limited in June 2000 after the Hong Kong Special Administrative Region
Government sold 23% of its issued share capital to private investors in an Initial Public Offering. MTR Corporation
shares were listed on the Stock Exchange of Hong Kong on 5 October 2000.
The Corporation marked another major milestone on 2 December 2007 when the operations of the other
Government owned rail operator, the Kowloon Canton Railway Corporation, were merged into the MTR,
heralding a new era in Hong Kong railway development.
Other than bringing more efficient and competitively-priced services to local rail passengers, the merger brings
new growth opportunities to the MTR Corporation’s businesses in and outside of Hong Kong.
The merged rail network comprises nine railway lines serving Hong Kong Island, Kowloon and the New
Territories. In addition, a Light Rail network serves the local communities of Tuen Mun and Yuen Long in the
New Territories while a fleet of buses provide convenient feeder services.
The Corporation also operates the Airport Express, a dedicated high-speed rail link providing the fastest connections
to Hong Kong International Airport and the city’s newest exhibition and conference centre, AsisWorld-
Expo. From Hong Kong, passengers can travel with ease to Guangdong Province, Beijing and Shanghai in the
Mainland of China using the MTR’s intercity railway services.
Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group. It is regarded as
one of the world’s finest hotel companies and has earned international awards and recognition from guests,
prestigious magazines and industry partners.
Inspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name “Shangri-
La” encapsulates the serenity and service for which the hotel group is renowned worldwide. This tradition started
with the opening of the Shangri-La Hotel, Singapore in 1971. Today, Shangri-La Hotels and Resorts share a common
mission – delighting customers each and every time, as evidenced by highly personalized guest service.
Its training programme – “Shangri-La Care” – is a living culture within the group, strongly supported by top
management and continuously cascaded through the organization. Ensuring that employees have the skills and
knowledge to be the best in their fields has made Shangri-La one of the preferred hotel employers, with over 35,
000 people serving guests with the philosophy “Shangri-La Hospitality from Caring People.”
In 2007, the group launched a two-year development strategy to enhance its corporate social responsibility
activities. A corporate CSR Committee, spearheaded by the group’s chief operating officer, has been established
to fulfill the group’s responsibilities in five key areas: the environment; employees and the community; health
and safety; supply chain management; and stakeholder relations.
The group currently manages 65 hotels under the five-star Shangri-La and the four-star Traders brands, with a rooms
inventory over 29,000. The group has over 30 projects under development in Austria, Canada, mainland China,
France, India, Macau, Philippines, Qatar, Russia, Seychelles, United Arab Emirates and the United Kingdom.
48 The above company profiles are provided by the sponsors.