MEMBER HANDBOOK - BMC HealthNet Plan
MEMBER HANDBOOK - BMC HealthNet Plan
MEMBER HANDBOOK - BMC HealthNet Plan
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INTRODuCTION<br />
Welcome to <strong>BMC</strong> <strong>HealthNet</strong> <strong>Plan</strong> (the <strong>Plan</strong>)! This Member handbook will help you understand<br />
the benefits and Covered Services you get as a <strong>Plan</strong> Member. It will also explain how to contact<br />
us if you have any questions.<br />
You can call <strong>BMC</strong> <strong>HealthNet</strong> <strong>Plan</strong>’s Member services department to have a Spanish version<br />
of this Member handbook sent to you. Or, call to have this Member handbook read<br />
to you in any language. All written materials sent to Members are available in Spanish.<br />
They can also be read to you in any language. Call the Member services department at<br />
the number at the bottom of each page:<br />
• For copies of materials in Spanish<br />
• For oral (spoken) translations into other languages<br />
• To have written materials read to you<br />
• To receive a copy of this Member handbook in braille, large font or to request<br />
American Sign Language video clips.<br />
All translation services for Members are free of charge.<br />
English and Spanish versions of this Member handbook are also available on our Web site,<br />
bmchp.org.<br />
Some words in this Member handbook have special meaning. These words are capitalized<br />
throughout the handbook. You can look up the meaning of these words in the glossary<br />
in section 15 of the Member handbook.<br />
<strong>BMC</strong> <strong>HealthNet</strong> <strong>Plan</strong> Member Services Department<br />
8:00 a.m. – 6:00 p.m., (Eastern Time) Monday-Friday 1.888.566.0010 (English and other languages) • 1.888.566.0012<br />
(en Español) • 1.866.765.0055 (TTY/TDD for hearing impaired) • 1.800.421.1220 (relay operator for hearing impaired) •<br />
1.888.217.3501 (Behavioral Health: mental health and substance abuse questions 24 hours a day/7 days a week managed by<br />
Beacon Health Strategies) • 1.888.727.9441 (Behavioral Health TTY/TDD for hearing impaired) • 1.800.973.6273 (Nurse Advice<br />
Line) • Web Site www.bmchp.org • www.beaconhealthstrategies.org (Behavioral health)<br />
MassHealth Customer Service<br />
8:00 a.m. – 5:00 p.m., Monday-Friday<br />
1.800.841.2900 • 1.800.497.4648 (TTY/TDD for hearing impaired)
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