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AWARDS 2008 - British International Freight Association

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BIFA FREIGHT SERVICE<br />

<strong>AWARDS</strong> <strong>2008</strong>


BIFA FREIGHT SERVICE<br />

<strong>AWARDS</strong> <strong>2008</strong><br />

INTRODUCTION<br />

This year, the BIFA <strong>Freight</strong> Service Awards celebrate their 20th anniversary. The<br />

well-established competition has always been sponsored by some eminent companies,<br />

and is recognised as one of the most prestigious in the industry, with the awards<br />

themselves becoming increasingly more coveted every year.<br />

The competition encourages and rewards high standards and professionalism, representing<br />

the ultimate recognition of special achievements in different sectors of the industry. Past<br />

finalists and winners have been able to feel very proud of their certificates and trophies,<br />

as well as benefiting from enhanced company profiles through substantial media coverage<br />

in the trade press, and high visibility at the awards ceremony itself.<br />

The ceremony luncheon is an annual event on the industry calendar. This year’s special<br />

20th anniversary function will take place on Thursday 22 January 2009 at its traditional venue,<br />

The Brewery, in the City of London, and will be hosted by the Rt. Hon. Michael Portillo. This<br />

gathering of some 450 BIFA members and their guests provides a very valuable opportunity<br />

to praise the well-deserving winners, as well as networking with colleagues, customers and<br />

other industry representatives.<br />

BIFA looks forward to yet another successful competition with a large number of entrants.<br />

The nine categories of the BIFA <strong>Freight</strong> Service Awards <strong>2008</strong> are:<br />

MAIN AWARD CATEGORIES:<br />

PAGE<br />

AIR FREIGHT AWARD 1<br />

ENVIRONMENT AWARD NEW CATEGORY 1<br />

EUROPEAN LOGISTICS AWARD 2<br />

OCEAN FREIGHT AWARD 2<br />

PROJECT FORWARDING AWARD 3<br />

SPECIAL SERVICES AWARD 3<br />

STAFF DEVELOPMENT AWARD 4<br />

SUPPLY CHAIN MANAGEMENT AWARD 4<br />

PEOPLE AWARD CATEGORY:<br />

YOUNG FREIGHT FORWARDER AWARD 5<br />

MAIN AWARD CATEGORIES HOW TO ENTER 6<br />

PEOPLE AWARD CATEGORY HOW TO ENTER 7<br />

THE CEREMONY 8<br />

TICKET BOOKING FORM<br />

inside back cover<br />

ii


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

MAIN <strong>AWARDS</strong><br />

AIR FREIGHT AWARD<br />

SPONSORED BY: BRITISH AIRWAYS WORLD CARGO<br />

The Air <strong>Freight</strong> category is open to companies providing air freight services.<br />

Recent Winners 2007: Schenker Limited; 2006: Kuehne + Nagel Ltd.<br />

<strong>British</strong> Airways World Cargo is delighted to continue to support the BIFA Awards for another year with its<br />

sponsorship of the <strong>2008</strong> Air <strong>Freight</strong> category. As one of the world’s leading air cargo carriers, BA World Cargo<br />

works closely with its customers in the UK and worldwide to provide effective logistics solutions.<br />

A customer loyalty programme, LIFT, introduced in October 2007, has taken off in the UK marketplace. The pioneering<br />

programme rewards and recognises a significant proportion of the carrier’s valued customers. The carrier also<br />

recognises its larger multinational customers with its highly successful one+one partner programme.<br />

Currently the only UK registered commercial airline to have been awarded a Cargo 2000 Quality Certificate,<br />

BA World Cargo aims to deliver high levels of service for its customers. Later this year BA is starting direct services<br />

between London and Hyderabad with five Boeing 777 services per week. This will bring the number of Indian cities<br />

served to six, and the total flights to India to 48 each week. This new route will increase cargo capacity to and from<br />

the region by 2,500 tonnes per annum.<br />

BA World Cargo works closely with BIFA to help strengthen the UK freight industry and effectively tackle the<br />

challenges ahead.<br />

www.baworldcargo.com<br />

ENVIRONMENT AWARD<br />

SPONSORED BY: CARGOWISE EDI<br />

The Environment category is open to companies wishing to present a specific ‘green’<br />

initiative or case study which shows consideration for the environment, or demonstrates<br />

a reduction in carbon footprint.<br />

Environmental greening is a foremost topic in today’s global economy. Shippers and freight forwarders are seeking<br />

clear and cost-efficient ways to reduce their carbon footprint throughout the supply chain.<br />

CargoWise edi is proud to have facilitated customers’ green initiatives for years. Our ediEnterprise integrated<br />

software system provides a paperless approach to logistics operations, reducing the global paper trail and<br />

facilitating the push toward a paper free office and a greener environment.<br />

ediEnterprise’s highly modular, ERP-like system streamlines the operations, accounts and management processes<br />

of freight forwarders, customs brokers, depots, container freight stations, and trucking companies, and supports<br />

the automation of the highly fragmented logistics process of international supply chain service providers.<br />

Automating a robust integrated documentation and storage process with new technologies makes sense if we are<br />

to create a more paperless environment and reduce the amount of greenhouse gases emitted. The highly flexible<br />

design of ediEnterprise permits processes and reports to be tailored to suit individual companies and even<br />

individual jobs, easily customising processes on a client-by-client and region-by-region basis. Tasks are scheduled<br />

and batched for individual operators; and shipments run like clockwork – hassle-free, stress-free and error-free.<br />

Most importantly, clients realise significantly improved and dependable automated supply chain services;<br />

operating costs are reduced; and the ability to win (and retain) clients takes a giant, paperless leap forward.<br />

www.cargowise.com<br />

1


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

MAIN <strong>AWARDS</strong><br />

EUROPEAN LOGISTICS AWARD<br />

SPONSORED BY: KEWILL<br />

The European Logistics category is open to companies providing road, rail and<br />

short sea services.<br />

Recent Winners 2007: Ital Logistics Limited; 2006: Seawing Landguard <strong>International</strong> Limited.<br />

Kewill is a leading provider of global solutions for the dynamic supply network. The dynamic supply network<br />

enables enhanced responsiveness to customers through flexible connectivity between partners and systems,<br />

providing improved visibility and effective compliance, bridging the gap from a traditional rigid supply chain.<br />

With over 35 years experience in Global Trade Management, Kewill is a long-time innovator of software<br />

focusing on data integration, forwarding, customs, compliance, order fulfilment, transport management,<br />

warehouse management, service logistics and visibility solutions for global trading communities.<br />

Kewill already works with 23 of the world’s top 25 freight forwarders. Some of the customers which entrust us<br />

with the management of key elements of their global supply networks include: Allianz, A.N. Deringer, Atlantic<br />

Forwarding, Baltrans Logistics, BHS, DHL, DSV, FedEx, General Electric, General Motors, Glasgow City Council,<br />

JD Williams, Littlewoods, Mazda, Mitsubishi, MMA, Nintendo, Nisa Today’s, Legal & General, Panalpina,<br />

Philips, Pratt & Whitney, Sainsbury’s, Texas Instruments, TNT, Towergate Insurance, UPS.<br />

Kewill is delighted to be sponsoring the European Logistics category on the 20th Anniversary of the<br />

BIFA <strong>Freight</strong> Service Awards.<br />

www.kewill.com<br />

OCEAN FREIGHT AWARD<br />

SPONSORED BY: SOUTHAMPTON CONTAINER TERMINALS<br />

The Ocean <strong>Freight</strong> category (previously named ‘Deep Sea’) is open to companies, including<br />

NVOCs, providing ocean freight services and multi-modal transport operations.<br />

Recent Winners 2007: Uniserve Group; 2006: M A Logistics Limited.<br />

Southampton Container Terminals (SCT) is the UK’s second largest container terminal, handling some 45% of the<br />

UK’s entire sea-borne trade with the Far East and an annual throughput exceeding 1.9 million TEU. The terminal<br />

handles 14 deep-sea vessels each week linking Southampton with the Middle East, India, Far East, China, Canada,<br />

USA East and West Coast and the Caribbean. Up to a further four weekly feeder services call at the terminal.<br />

In recent years SCT has embarked on a number of projects designed to improve the efficiency and capacity of<br />

the container terminal. During 2007, SCT expanded the terminal footprint by 23.5 additional acres, purchased 15<br />

new straddle carriers and recruited and trained over 100 operational staff. <strong>2008</strong> will see the terminal’s two new super<br />

post-panamax gantry cranes with an outreach of 22 containers wide commissioned into operation with a further<br />

two super post-panamax gantry cranes of the same specification being delivered into operation in August 2009.<br />

With an increase in feeder services from the terminal, the prospect of increased rail services, the rail gauge<br />

enhancement project enabling 9’ 6” containers to be carried on standard wagons adding to the highly acclaimed<br />

Vehicle Booking System (VBS) for road haulage, SCT and the Port of Southampton present a highly attractive service<br />

offering for importers and exporters.<br />

SCT plays a valuable role in the handling of deep sea container traffic and is proud to be sponsoring the Ocean<br />

<strong>Freight</strong> category for the 20th anniversary of the BIFA <strong>Freight</strong> Service Awards competition.<br />

www.sct.uk.com<br />

2


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

MAIN <strong>AWARDS</strong><br />

PROJECT FORWARDING AWARD<br />

SPONSORED BY: RUSLAN INTERNATIONAL<br />

The Project Forwarding category is open to providers of project forwarding services<br />

or companies who have developed a special project in order to meet the requirements<br />

of the customer.<br />

Recent Winners 2007: Premier Showfreight Limited; 2006: ASCO <strong>Freight</strong> Management Ltd.<br />

As a market leader in the global movement of heavyweight and outsized air cargo, Ruslan <strong>International</strong> is proud<br />

to sponsor the Project Forwarding Award. We are delighted that BIFA is recognising the vital role project forwarders<br />

play in supply chains all over the world.<br />

Ruslan <strong>International</strong> was established by Volga-Dnepr Airlines and Antonov Airlines in July 2006 as a joint venture<br />

commercial and marketing company responsible for sales and operation of the two airlines’ combined AN124-100<br />

freighter fleets. This partnership enables Ruslan to achieve the most efficient utilisation of the AN124 fleet through<br />

greater flexibility in scheduling and routing.<br />

With the world’s largest fleet of 17 AN124-100 freighters (120 tonnes capacity), and access to Ilyushin IL76, Boeing<br />

747Fs, Antonov 225 and the world’s first ICAO Chapter 4-approved IL76TD-90VD for global operations, we work<br />

closely with project forwarders all over the world on a daily basis. Together we provide solutions to, what often<br />

first appear to our customers as, ‘impossible’ logistics challenges.<br />

These solutions are on behalf of a wide range of business and government sectors including transport, aerospace,<br />

aviation, construction, oil and gas, automotive, telecommunications, and humanitarian and peacekeeping operations.<br />

We believe this BIFA Award will demonstrate to these, and other industry sectors, the value of working with<br />

professional project forwarders and their transport partners.<br />

www.ruslanint.com<br />

SPECIAL SERVICES AWARD<br />

SPONSORED BY: BOXTOP TECHNOLOGIES<br />

The Special Services category is open to providers of services, which are not modal<br />

specific, including: customs brokerage, warehousing, transit shed operation, packing,<br />

technology services, air/shipping line sales agency, and express/courier services.<br />

Recent Winners 2007: Wincanton; 2006: GAC Logistics (UK) Ltd.<br />

BoxTop Technologies, the UK’s fastest growing freight software company, is delighted to be associated with the<br />

20th anniversary year of the BIFA <strong>Freight</strong> Service Awards by renewing its sponsorship of the Special Services<br />

category.<br />

BoxTop has been successful in supplying solutions to freight forwarders for over 11 years. All businesses need to<br />

adapt and manage change effectively, and the freight industry is no exception. In fact it’s probably one of the most<br />

demanding industries, and finding a safe way forward is tricky enough, but getting used to working with new<br />

technology can add to the difficulty.<br />

Satisfying customer demands and motivating employees, whilst keeping track of what is an ever-increasing<br />

regulatory minefield, are also some of the greatest challenges facing freight forwarders. BoxTop Advantage is never<br />

out of date. We’re continuously enhancing features and processes to help you tackle the challenges faced today<br />

and in the future. To stay on Top you need to Box clever, so take the Advantage by using BoxTop now.<br />

BoxTop Technologies, proudly continuing to support BIFA and the Special Services Award, recognise the efforts<br />

of all entrants and applaud the achievements of the finalists in this dynamic and exciting industry.<br />

3<br />

www.boxtop.co.uk


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

MAIN <strong>AWARDS</strong><br />

STAFF DEVELOPMENT AWARD<br />

SPONSORED BY: MAERSK LINE<br />

The Staff Development category is open to companies who are developing,<br />

or have implemented, a new comprehensive staff development programme.<br />

Recent Winners 2007: JF Hillebrand UK; 2006: Woodland <strong>International</strong> Transport Co Ltd.<br />

Maersk Line is proud to be a sponsor of the BIFA Awards for the 12th year running. As one of the world’s<br />

leading liner shipping companies serving a wide range of customers all over the globe, Maersk Line offers<br />

unrivalled transportation and logistics products, with a unique geographical reach, and flexible, frequent<br />

and integrated services.<br />

Believing that all its employees should have the opportunity to learn and grow throughout their entire careers,<br />

Maersk Line understands that investment in people development is crucial to meeting future challenges as<br />

a continuously expanding global organisation.<br />

Maersk Line strives to innovate through its people, products and services, and is pleased to be sponsoring<br />

this award supporting staff development within the industry.<br />

www.maerskline.com<br />

SUPPLY CHAIN<br />

MANAGEMENT AWARD<br />

SPONSORED BY: TT CLUB<br />

The Supply Chain Management category is open to companies who have provided a particular<br />

customer with an innovative solution which subsequently enabled the customer to manage their<br />

supply chain more efficiently and cost effectively.<br />

Recent Winners 2007: APL Logistics; 2006: Atlantic Pacific Global Logistics Ltd.<br />

TT Club’s objective is to be at the heart of the transport and logistics industry. As such, it is actively involved in<br />

many organisations that contribute to the movement of cargo around the world. TT Club is an active member<br />

of BIFA and FIATA and contributes to the IMO and ICHCA, to name but a few.<br />

The TT Club’s principal aim is to be involved with, and help to shape the industry that it serves. TT Members<br />

are drawn from transport and logistics companies, ship operators, ports, terminals and cargo handling facilities.<br />

TT Club has been supporting the BIFA <strong>Freight</strong> Service Awards for over 15 years, and is proud to be associated<br />

with the competition once again by sponsoring the Supply Chain Management category.<br />

www.ttclub.com<br />

4


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

PEOPLE AWARD<br />

YOUNG FREIGHT<br />

FORWARDER AWARD<br />

SPONSORED BY: JOHNSON STEVENS AGENCIES<br />

The Young <strong>Freight</strong> Forwarder category is open to individuals, under the age of 30, with a<br />

minimum of two years’ employment in the freight industry. Entrants must describe their career<br />

achievements to date and show a commitment to the industry by demonstrating their goals and ambitions.<br />

By entering this Award, individuals create their perfect chance to be recognised as the UK’s best Young <strong>Freight</strong><br />

Forwarder, whilst giving their employer the benefits of greater publicity and visibility.<br />

By putting forward an entrant, employers demonstrate to their staff that they are serious about the standards<br />

they uphold. Encouraging and motivating young individuals to succeed is a proven method of benefiting your<br />

business, and encouraging other staff members to greater achievements.<br />

Recent Winners<br />

2007: Eve Gogarty, Worldwide Energy Logistics; 2006: Bridie Webber, Neptune Shipping Agency<br />

Johnson Stevens Agencies became a BIFA Member in its early beginnings. It is a liner agent which has always been<br />

a friend of the freight forwarding industry, and appreciates the closeness it has with the freight forwarding business.<br />

Johnson Stevens Agencies continues to derive a substantial amount of its import and export business from freight<br />

forwarders throughout the UK and Ireland, and it is, therefore, the right decision to sponsor the Young <strong>Freight</strong><br />

Forwarder Award to promote young people in the freight forwarding industry.<br />

We view our contribution as a ‘thank-you’ from the Directors and Management of Johnson Stevens Agencies for<br />

the closeness and the support that it derives from the BIFA Secretariat and the <strong>Association</strong>’s members.<br />

www.j-s-agencies.co.uk<br />

The winner of the Young <strong>Freight</strong> Forwarder Award will receive:<br />

• A cheque for £1,000 to be awarded at the prestigious BIFA <strong>Freight</strong> Service Awards Ceremony on<br />

Thursday 22 January 2009 at The Brewery, London EC1.<br />

• A place on a BIFA training course of the winner’s choice.<br />

• A free invitation to a BIFA event.<br />

• Nomination as the UK candidate for the FIATA/TT Club/IATA Young <strong>International</strong> <strong>Freight</strong> Forwarder of the<br />

Year Award 2009. If successful as the winner of the Europe Category of the competition, attendance at the<br />

FIATA World Congress 2009 in Geneva, Switzerland.<br />

The runners-up of the Young <strong>Freight</strong> Forwarder Award will receive:<br />

• A cheque for £200.<br />

5


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

MAIN AWARD CATEGORIES<br />

HOW TO ENTER<br />

Entry Fee £75.00 per category<br />

Please complete the appropriate entry form included at the back of this brochure<br />

for the award categories you wish to apply for. On receipt of your entry form, you<br />

will be sent a Submission Pack. The sooner you submit your entry form, the more<br />

time you will have to complete your submission.<br />

You will be required to put forward a detailed 2,000 word submission, in a standard<br />

format set by BIFA, for each of the categories entered. The submission should<br />

consist of a detailed description of a relevant service/project for each category,<br />

such as a specific project or case study, the development of a new service for a<br />

particular customer, or a more generic example of good practice.<br />

Your submission will need to demonstrate excellence through improved customer<br />

service levels which have been achieved by means of trade facilitation, value-added<br />

services and cost-saving initiatives. A limited amount of supporting documentation<br />

can be included. A preliminary judges’ meeting will take place to select four<br />

finalists in each category.<br />

One winner in each category will be announced at the Awards Ceremony on<br />

Thursday 22 January 2009.<br />

THE JUDGING PANEL<br />

The Main Awards Judging Panel will comprise members of the BIFA Secretariat,<br />

independent industry experts, and representatives from sponsor companies.<br />

DEADLINES<br />

Deadline for receipt of entry forms<br />

Friday 19 September <strong>2008</strong> (5.00pm)<br />

Deadline for receipt of written submissions Tuesday 7 October <strong>2008</strong> (5.00pm)<br />

Announcement of Finalists End October <strong>2008</strong><br />

Announcement of Winners Thursday 22 January 2009<br />

Rules of entry:<br />

1 The Awards competition is open to all BIFA Members.<br />

2 A company may compete only once in each category.<br />

3 A maximum of two entries per company is allowed in the Main Award categories.<br />

4 Finalists must send a senior representative to the Awards Ceremony on<br />

Thursday 22 January 2009 at The Brewery, London EC1.<br />

5 The judging panel’s decision is final.<br />

6 Finalists and winners will receive a BIFA Finalist logo, or BIFA Winner logo, and may state<br />

in advertising, or in other promotional material, of their achievement for up to, but<br />

not exceeding, five years from the date of presentation.<br />

6


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

PEOPLE AWARD CATEGORY<br />

HOW TO ENTER THE YOUNG FREIGHT FORWARDER AWARD<br />

No entry fee applicable<br />

Young <strong>Freight</strong> Forwarder Award entrants are required to complete the appropriate<br />

entry form included at the back of this brochure, and send this in together with<br />

their submission consisting of:<br />

•a CV;<br />

• a career statement detailing any special achievements and objectives for<br />

the future;<br />

• a training and development record; and<br />

• an article of up to 700 words on ‘What will be the impact of the Authorised<br />

Economic Operator (AEO) on freight forwarders and the supply chain’ to be<br />

evaluated by the Young <strong>Freight</strong> Forwarder Award Judging Panel.<br />

Four finalists will be chosen by the Young <strong>Freight</strong> Forwarder Award Judging Panel.<br />

Finalists will be invited to a face-to-face interview, to discuss the finalist’s career in<br />

the past, present and future. One winner, out of four finalists’, will be chosen and<br />

announced at the BIFA Awards Ceremony on Thursday 22 January 2009.<br />

THE JUDGING PANEL<br />

The Young <strong>Freight</strong> Forwarder Award Judging Panel will comprise members of the<br />

BIFA Secretariat and the category sponsor.<br />

DEADLINES<br />

Deadline for receipt of entry forms<br />

and supporting documentation<br />

Tuesday 7 October <strong>2008</strong> (5.00pm)<br />

Announcement of Finalists Mid October <strong>2008</strong><br />

Finalists’ interviews Early November <strong>2008</strong><br />

Announcement of the Winner Thursday 22 January 2009<br />

Rules of entry:<br />

1 The Awards scheme is open to individuals working for BIFA Member companies.<br />

2 Entrants must be under the age of 30 on 31 December <strong>2008</strong> and have a minimum<br />

of two years’ working experience in the industry.<br />

3 Finalists must be present at the Awards Ceremony on Thursday 22 January 2009<br />

at The Brewery, London EC1.<br />

4 The judging panel’s decision is final.<br />

5 The winner must agree to be nominated to take part as the UK candidate in the<br />

FIATA/TT Club/IATA Young <strong>International</strong> <strong>Freight</strong> Forwarder of the Year Award in 2009.<br />

7


THE CEREMONY<br />

THURSDAY 22 JANUARY 2009<br />

The BIFA <strong>Freight</strong> Service Awards is celebrating its 20th anniversary in <strong>2008</strong>.<br />

The competition will culminate in an industry gathering at the BIFA Annual<br />

Lunch and Awards Ceremony, which will take place on Thursday 22 January<br />

2009 at The Brewery in Chiswell Street, London EC1. This event is attended<br />

by some 450 people including BIFA members, their customers, industry<br />

figures and representatives from the trade press.<br />

Following a Drinks Reception, the event host presents all category finalists<br />

with a framed certificate on the main stage of the impressive vaulted Porter<br />

Tun Room, after which guests can enjoy their three course seated luncheon.<br />

An overview of all the finalists’ submissions is given in a dynamic audiovisual<br />

presentation, prior to the category sponsor announcing the winner.<br />

A representative from each award-winning company will be honoured with<br />

the Winner’s Trophy – a symbol of achieving industry excellence.<br />

To book tickets for the BIFA Annual Lunch and Awards Ceremony please<br />

complete the form opposite and return it to BIFA.<br />

BIFA FREIGHT SERVICE <strong>AWARDS</strong> 2007 CEREMONY – JANUARY <strong>2008</strong><br />

8


BIFA FREIGHT SERVICE <strong>AWARDS</strong> <strong>2008</strong><br />

TICKET BOOKING FORM<br />

THE BRITISH INTERNATIONAL FREIGHT ASSOCIATION<br />

ANNUAL LUNCHEON AND FREIGHT SERVICE <strong>AWARDS</strong> CEREMONY<br />

THURSDAY 22 JANUARY 2009, THE BREWERY, CHISWELL STREET, LONDON EC1<br />

12.00 PM FOR 1.00 PM (ESTIMATED CLOSE AT 4.00 PM)<br />

Name<br />

Membership number<br />

Company<br />

Address<br />

Telephone<br />

Fax<br />

Three course luncheon,<br />

wine and coffee<br />

Total number of<br />

Price includes: (All prices include VAT) tickets or tables Total cost enclosed<br />

Per ticket £90.00<br />

Per table for 10 £810.00<br />

Per table for 12 £972.00<br />

I enclose a cheque made payable to BIFA<br />

Please debit my Visa Mastercard for the amount of £<br />

Credit card number<br />

Name on card<br />

Signature<br />

Security code<br />

(last 3 digits)<br />

Expiry date<br />

Date<br />

Please return your completed form and payment to:<br />

Pat Donkin<br />

BIFA<br />

Redfern House, Browells Lane<br />

Feltham, Middlesex TW13 7EP<br />

T: +44 (0)20 8844 2266<br />

F: +44 (0)20 8890 5546<br />

E: p.donkin@bifa.org


BRITISH INTERNATIONAL<br />

FREIGHT ASSOCIATION<br />

Redfern House<br />

Browells Lane<br />

Feltham<br />

Middlesex<br />

TW13 7EP<br />

T: +44 (0)20 8844 2266<br />

F: +44 (0)20 8890 5546<br />

E: bifa@bifa.org<br />

W: www.bifa.org<br />

Cert no. TT-COC-0022288<br />

The paper used in this<br />

document is made from<br />

100% post consumer<br />

waste. The inks used<br />

are vegetable based<br />

and the document is<br />

printed by a carbon<br />

neutral printing company.<br />

iv

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