Case Study "IBM, Switzerland" - New Voice International AG

New Voice Australia
mobicall@newvoice.com.au
+61 (0)2 6686 4592
Line Supervision
The following phone numbers are called every weekday at 7am and 1pm.
PABX
Basel
internal
number
alarm group external number alarm group
Bern Gümligen 176150 5001 131 32610 5002 132
Bussigny
Genf GiuseppeMotta 174151 5003 133 34098 5004 134
Genf GiuseppeMotta
(BCRS)
x x x x
022 730 99 98
(automatic
redirection to
34098)
5005 135
Lugano 175040 5006 136 38891 5007 137
Winterthur Paulstrasse 173656 5008 138 31548 5009 139
Winterthur Paulstrasse
BCRS
Winterthur
Theaterstrasse
x x x x
052 622 00 48
(automatic
redirection to
31548)
5010 140
173657 5011 141 31553 5012 142
Genf rue de l'Aeroport 177125 5013 143 39326 5014 144
Zürich Vulkanstrasse
Avaya
Zürich Vulkanstrasse
Cisco
Zürich Vulkanstrasse
Siemens
Is done internally while servers supervise each other.
Table 1: phone numbers for daily line supervision
A predefined alarm (5001) is started every weekday at 7am and 1pm. Always 120
seconds later the next alarm is started up to alarm 5014. Is an alarm not answered
(playback of test message), an escalation is started to the alarm number + 500. For
the alarms 5501-5514 the group 130 is notified (email to specified persons). The
emails are stored on the server and the corresponding email is picked up by the
escalating alarm.
The line supervision is executed on the master only.
Mobicall Case Study - Health 10