Case Study "IBM, Switzerland" - New Voice International AG

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New Voice Australia mobicall@newvoice.com.au +61 (0)2 6686 4592 The following list shows required functionality by IBM: • Conferencing for certain incoming calls with predefined numbers to be included into the conference. • Line Supervision for all IBM office buildings (any location). • Schedule plan for routing alarm outputs and inputs. Some alarms are routed back to Mobicall for a playback of certain voice messages according to the schedule plan. • XML Interface to Infosystem in order to display information on different screens. • Redundant alarm server system, automatic synchronization of configuration details. Mobicall Case Study - Health 2
New Voice Australia mobicall@newvoice.com.au +61 (0)2 6686 4592 Mobicall Solution Overview The Mobicall solution is set up fully redundant using a master-slave concept where the slave is active only if the master does not respond to an alarm. Both servers receive the same alarm input information and are connected over TCP/IP for automatic synchronization. The alarm servers supervise each other (watch-dog concepts) as well as performing line supervision for all IBM locations within Switzerland in given intervals. A relay server is used accessing two systems via FTP frequently downloading an alarm file which is transferred to the Mobicall servers and then processed. Conferencing is activated for a range of alarm input numbers which start a 2-pary conference with another participant. The alarm server is located in the main office building of IBM receiving alarm information from any IBM location in Switzerland over the TCP/IP network or by telephone. sms Web interface IP Contacts 32/8 Comport BMA Interface Splitter Master Ambulance Emergency Call Cisco Call Manager Cluster PSTN EVA Interface sms Slave GSM voice Direct Cat7 connection to separate network cards Relay Server Blue-LAN (Office LAN) Siemens HiPath external GA Interface ZKS Interface Information Database internal Figure 1: Overview Mobicall Solution "IBM Switzerland" Mobicall Case Study - Health 3
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Case Study "IBM, Switzerland" - New Voice International AG

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