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Communication toolkit (PDF) - Inside Edison

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2012 BUSINESS BRIEFING<br />

<strong>Communication</strong> Tool Kit for SCE Managers<br />

INTRODUCTION<br />

OPERATIONAL AND SERVICE EXCELLENCE<br />

Six focus areas for 2012<br />

SAFETY<br />

FINANCIAL<br />

PERFORMANCE<br />

STRATEGIC INITIATIVES<br />

OPERATIONAL AND<br />

SERVICE EXCELLENCE<br />

ENTERPRISE RISK<br />

MANAGEMENT<br />

PUBLIC POLICY<br />

1. Efficiency<br />

2. Customer Satisfaction<br />

3. Reliability<br />

4. SONGS<br />

5. Major Capital Projects<br />

6. Diverse Business Enterprises (DBE) Spend<br />

COMPLIANCE<br />

PEOPLE AND CULTURE<br />

RESOURCES<br />

1 of 5<br />

FOR OVER 100 HUNDRED YEARS … LIFE. POWERED BY EDISON.

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