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VoIP dated TDM networks. IP networks are essentially decoupled, requiring critical voice networking knowledge. Here are some important considerations: ˆ Ensure that the production systems are redundant and fully tested; ˆ Testing should include all ancillary systems, such as media servers, POP3 servers, DNS set-up and network connectivity (note that many times lab / testing environments do not include important ancillary systems); ˆ Security policies should be in-place; ˆ Provisioning processes should be in-place and testedincluding fall-back plans for each step along the way; ˆ Network documentation should be in-place, accurate and sufficiently detailed; ˆ Procedures for carefully taking endusers through planned changes should be thorough and tested; ˆ User Acceptance Testing (UAT) should ensure that all features and functionality are working as planned this should include troubleshooting checklists to systematically identify any minor problems. Voice expertise Delivering VoIP services does require experience in the voice telecom worldthis is not a data service, but it is not a traditional voice service either. Engineering issues can be successfully managed using either in-house expertise or available through vendors / partners in such areas as: ˆ Local Number Portability (LNP); ˆ 911 and e911; ˆ Directory Assistance and Directory Listings; ˆ Operator Services; ˆ Inter / Intra LATA dialing plans and billing; ˆ 800 Services; ˆ Equal access; ˆ Call flows (and feature use); Figure 2: 69 per cent of service providers agree on a target range for cost-savings of 10 to 30 per cent. ˆ TDM-based trouble-shooting; ˆ Corporate CLEC (competitive local exchange carrier) status; ˆ Dealing effectively with LEC and other CLEC procedures, processes and people. In addition, a formalised training programme will be extremely valuable for internal staff, for business and for residential end-users. Since VoIP is new to most users, providing them with sufficient information is critical to ensure all involved are comfortable with the service. Ongoing technical and service support Quality of Service (QoS) must be addressed. The major contributing factors to QoS are: ˆ Latencythe time needed for a packet to traverse the network; ˆ Packet Lossthe percentage of packets lost while transiting the network; ˆ Jittera measure of the variation in arrival delay for a series of packets. Tier one and two customer support procedures and hierarchy must be established, with clear delineation between your companys responsibilities and those of your vendors. Responsibilities to carefully consider include problem troubleshooting, maintenance of system integrity, as well as hardware and applications support. If you are providing VoIP services to the business market, technical knowledge for customers LAN / WAN assessments and interworking will be needed. Success in VoIP will be defined by short product development cycles — quickly getting new features and capabilities from testing into production. So, product development and engineering functions need to be highly skilled and tightly integrated. Scalability of backoffice and delivery functions As sales volume grows, automation will be needed in such operational areas as: order input, account set up, feature assignment, billing, customer premises equipment (CPE) fulfillment, onsite network assessment and installation (business market) and customer relationship management (CRM). This requires considerable attention to automation and integration of Operational Support Systems (OSS) and Business Support Systems (BSS) in the early stages of service delivery. In addition to dealing with growing volumes, OSS / BSS systems must provide increased accuracy and audit capabilities through the entire service or product life cycle in order to ensure seamless delivery to customers. Replicating service and expanding service footprint Initial selection of geographic markets is a complex decision, considering the companys preferred sales approach, existing network, level of anticipated competition and so on. Appropriate phasing of growth is important to maintain smooth operations and sound financial results. An orderly expansion will be facilitated by what has been learned from initial market experiences, but will nonetheless require detailed cost analysis that takes significant variations into account, including conditions such as LEC (Local Exchange Carrier) interconnection for PSTN (Public Switched Telephone Network) access, collocation costs and local support, as well as intrastate and interstate toll arrangements. 44
Featuring 28 High-level speakers 20 Carriers 16 CEO / COO speakers 12 Hours of networking breaks 7 Year track record 6 Keynotes 4 panel discussions including + 1 CEO panel discussion + 1 Keynote panel 2 Days of high-level content 1 Post conference workshop 1 Event... The 7th Annual Asia 2005 8 – 10 March 2005, Conrad Hotel, Hong Kong New Revenue Streams Key speakers Adrienne Scott Vice President AT&T Bruce Akhurst Group Managing Director of Wholesale and Broadband Telstra Carla Cico CEO Brasil Telecom Prakash Bajpai President Reliance Infocomm Edward Tian CEO China Netcom Peter Wong CEO Hutchison Global Communications AK Sinha Chairman and Managing Director BSNL Kristiono CEO PT TELKOM Stefano Mazzitelli CEO Telecom Italia Sparkle Bruce Hicks CEO Sunday Communications Vu Hoang Lien CEO Vietnam Post & Telecommunications, VDC Vichaow Rakphongphai roj Managing Director, COO and Member of Executive Board True Corp Silver sponsors: Shahid Farooq Si (M) Chairman National Telecommunication Corporation Ryan Jarvis Chairman Fixed Mobile Convergence Alliance Chief of Products and Partnerships BT Mobile Call today to book your place at +65 6322 2700 or log on to the website to register now! Claire Paponneau Executive Vice President France Telecom Bronze sponsor: Luncheon sponsors: Document bag sponsor: Lanyard sponsor: Associate sponsor: Endorsed by: Organised by: CARRIERS WORLD ASIA 2005 FAX (65) 6226 3264 I am interested in attending the conference. Please contact me. I am interested in sponsorship/exhibiting at the event. Please contact me Please send me a Carriers <strong>World</strong> Asia 2005 conference brochure Name: _____________________________________________________________________ Designation: __________________________________________ Organisation: _____________________________________________________________________________________________________________________ Address: _________________________________________________________________________________________________________________________ Official Publication: Postcode: __________________________________________________________________ Country: ______________________________________________ Tel: ______________________________________ Fax: ____________________________ E-mail: ________________________________________________ www.carriersworld.com/2005/cwa_HK
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Page 4 and 5: Contents 40 46 VoIP VoIP networking
Page 6: CONNECTIONS, CONEXES, CONEXINES, CO
Page 9 and 10: Global Development human resources
Page 12 and 13: S I N G L E S O U R C E Where in th
Page 14 and 15: National Development crucial if we
Page 16 and 17: National Development Digital televi
Page 18 and 19: CommunicAsia 2005 - CommunicAsia 20
Page 20 and 21: National Development least two addi
Page 22 and 23: National Development der triggered
Page 24 and 25: National Development Tax Office tip
Page 26 and 27: National Development Using these me
Page 28 and 29: Developing Regions and Technology C
Page 30 and 31: GSM India - GSM India - GSM India -
Page 32 and 33: Business Development information st
Page 34 and 35: The Broadband Show... making conver
Page 36 and 37: Mobility and Small Business mail se
Page 38 and 39: Regional Development-Wireless Broad
Page 40 and 41: Regional Development-Wireless Broad
Page 42 and 43: VoIP VoIPNetworking for economic de
Page 44 and 45: Submarine Networks - Submarine Netw
Page 48 and 49: Wireless Internet Wireless internet
Page 50 and 51: Broadband Wireless The road to broa
Page 52 and 53: Broadband Wireless acceleration in
Page 54 and 55: Meet 40 exhibitors! Platinum partne
Page 56 and 57: Mobile Data format information serv
Page 58 and 59: Mobile Data “Technology has to be
Page 60 and 61: Location-Based Systems Locating eve
Page 62 and 63: Location Based Systems Figure 1: Po
Page 64 and 65: Billing are prepared organisational
Page 66 and 67: Subscribe to The Information Commun
Page 68: Global Services Complex technology

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