Composition - EPM

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Digital addenda version . Management by interest groups . Customers and users Gas subsidies 2009 2010 2011 Subsidies by connection (COP millions) NR NR 3,032 Families benefitted NR NR 31,285 Product liability Gas service quality indicators Quality Indicators 2009 2010 2011 IPLI (Index of pressure on individual lines) 100% 100% 100% IO (Odorization index) 100% 100% 100% DES (Equivalent duration of outages) 0,0 0,0 0,0 IRST (Index of response to technical service) 100% 100% 100% Note: DES Total time of interruption of service to each user over one month. Interruptions originating from the causes established in Articles 139, 140 and 141 of Law 142 of 1994 or the rules amending them and interruptions due to connection of new users are excluded. IPLI Percentage of measurements of supply dynamic pressure found in the range of reference pressures defined in this resolution for the measurement parameter. IO Percentage of measurements of odorant concentration level in the gas distributed, found within the reference range defined in this Resolution for the measurement parameter. IRST Percentage of applications by type of event, whose response time is within the value defined by CREG as benchmark. Applications are ranked according to the following event types: gas leak, fire, flame quality and service interruption. 308
Digital addenda version . Management by interest groups . Customers and users Financial resources for voluntary initiatives Programs Persons benefitted Investment (COP millions) 2009 2010 2011 2009 2010 2011 Cash savings for the customer by HV ND 372,374 422,522 84,511 69,896 78,272 Illuminated Antioquia 48,471 75,722 77,233 21,550 64,740 66,026 Energy for the return 725 not run 2,548 1,659 not run 2,100 Drinking Water Brigades 387 512 290 85 94 70 Prepaid energy 15,349 35,638 57,091 2,927 10,334 14,911 Eco-discount (million voucher) NA 1,415 3,625 NA 1,080 1,332 Water Reagent Operation 18,000 565,322 240,000 9 35 5 Social loss management 246,450 NA NA 19,857 NA NA Accounts financing 114,362 117,390 60,519 60,869 58,018 32,517 Communication and relationships 4,167,151 6,626,469 7,830,316 9,715 5,575 3,870 Total 4,610,895 7,794,842 8,694,144 201,182 209,772 199,103 Note: The calculation of the indicator for the years 2009, 2010 and 2011, in persons benefiting and investment was refined, since the calculation of HV and AI was modified. 309
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Management Group as of December 31,
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Owner and Related Parties Managemen
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