Motor Vehicle Insurance - Esanda

Making a claim
What you must do
We may not pay your claim if you do not act as follows:
1. Do not admit liability
You must not:
a. admit guilt or liability, or make a promise or offer of
payment in connection with any claim; or
b. offer or agree to settle any claim,
without our written consent.
We are entitled to take over and conduct the defence
of any claim made against you for damages by a
third party. We have full discretion in conducting any
negotiations, proceedings and the settlement of claims.
If the claim is for legal liability, you may make a written
request to us to agree that you are covered in respect of
the claim.
2. Prevent further damage
You must take all reasonable precautions to prevent any
further loss, damage or liability.
3. Contact the police
Depending on the laws of the State or Territory in which
the accident occurs, you must:
a. contact the police if any person was injured as a
result of the accident;
b. request the police to attend the scene of the accident;
c. go to the local police station to complete a ‘Self
Reporting Collision Form’ if the police inform you
that it is not necessary for them to attend the scene
of the accident.
You must contact the police immediately if your car is
stolen or maliciously damaged.
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