COMMUNITY SERVICES JOB DESCRIPTION TITLE Administrator ...

4. To deal with telephone enquiries sensitively, taking messages or taking appropriate
action as required, ensuring that good relationships are promoted and maintained with
the public, social services and community staff.
5. To maintain sensitivity to the emotional needs of patients/ clients and their carers and
liaise with Occupational Therapists as appropriate.
6. To maintain an accurate timetable for adult therapy staff including processing annual
leave, sick leave, attendance at courses and mileage keeping the Service Manager
informed.
7. To ensure that when staff are not available in clinics that patient/clients are informed by
liaising with clinic appointment clerks and other agencies as necessary.
8. To deal with initial complaints sensitively, avoiding escalation in line with Trust Policy and
Procedure guidelines, ensuring they are prioritised and responded to, seeking advice
appropriately from Occupational Therapists.
9. To record plaudits received
10. To complete manpower returns under the direction of the therapy lead/clinical
coordinator.
11. To monitor stocks and order items of equipment and stationery as required.
12. To be involved in the security, care and maintenance of equipment ensuring standards of
infection control and safety are maintained – including equipment loaned to patients.
13. To arrange non- emergency patient transport for out patient sessions as required.
14. Collect and collate clinic statistics to facilitate the monitoring of the service in liaison with
the clinic coordinator.
15. Maintain and update policies, procedures and protocols as required.
16. To participate in the BHC appraisal process to identify training and development needs
which should reflect the needs arising from the Service, Trust and personal development
plans.
17. To support the Occupational Therapy team in providing a service.
18. To attend clinic meetings as necessary, taking minutes and typing up as requested.
19. To comply with the duties placed on employees by the Bromley Healthcare Health and
Safety Policies and Safety Policy, and related procedures.
Infection Prevention and Control Responsibilities
Employees must ensure that they adhere to Bromley Healthcare’s Infection Control Policy and
all Bromley Healthcare Infection Control Procedures and Guidelines. They must also practice
strict hand hygiene at all times while carrying out clinical duties, which is in line with the
responsibilities placed on them by The Health Act 2006: Code of Practice for the Prevention and
Control of Health Care Associated Infections. The prevention and control of healthcare
associated infections must be embedded into everyday clinical practice and applied consistently
to ensure prevention or containment of infections.
It is the responsibility of all clinical staff to ensure that they have sound working
knowledge of standard infection control precautions. They must ensure that no act or omission
on their part or within their sphere of responsibility is detrimental to the interests or safety of
patients or clients.