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PERSON SPECIFICATION<br />

POSITION: <strong>Administrator</strong> A & C 3 for Adult Occupational Therapy<br />

ESSENTIAL<br />

DESIRABLE<br />

QUALIFICATIONS &<br />

TRAINING<br />

SPECIFIC SKILLS<br />

Educational skills equivalent to GCSE grade C<br />

English.<br />

Knowledge of range of secretarial and office<br />

procedures gained through experience and/or<br />

training equivalent to NVQ level 3 and RSA<br />

typing.<br />

Very good oral and written communication<br />

skills, both face to face and via the telephone<br />

with the public and other professionals. Ability<br />

to explain systems and procedures as<br />

necessary to the public and staff.<br />

Able to deal with occasional verbal<br />

aggression.<br />

Able to cope with occasionally distressing<br />

report content and telephone conversations.<br />

Able to respond to first line queries and/or<br />

complaints.<br />

Good interpersonal skills with professionals<br />

and the public.<br />

Able to deal with complex information and<br />

tasks appropriately.<br />

Good negotiation skills.<br />

Able to carry out routine activities, prioritise,<br />

and manage workload independently.<br />

Advanced keyboard use and knowledge of a<br />

range of office and NHS software<br />

programmes.<br />

Good eye for detail and accuracy.<br />

Organised and systematic.<br />

Basic disability awareness.<br />

Able to use office equipment e.g. computer,

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