The building blocks for successful managers
The building blocks for successful managers
The building blocks for successful managers
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<strong>The</strong> <strong>building</strong> <strong>blocks</strong> <strong>for</strong> <strong>successful</strong> <strong>managers</strong><br />
Management Skills Development programme <strong>for</strong> Kier Group<br />
CASE STUDY
CASE STUDY<br />
<strong>The</strong> <strong>building</strong> <strong>blocks</strong> <strong>for</strong> <strong>successful</strong> <strong>managers</strong><br />
Management Skills Development programme <strong>for</strong> Kier Group<br />
CLIENT REQUIREMENT<br />
During 2011, Kier undertook a full review of their<br />
management competencies within the Group and<br />
produced a new competency framework,<br />
incorporating behavioural indicators at the four levels<br />
of Contributor, Manager, Leader and Strategist.<br />
This framework was to underpin a new management<br />
development offer, ensuring appropriate links were<br />
made between per<strong>for</strong>mance indicators, skills<br />
development and per<strong>for</strong>mance reviews.<br />
TQ were selected to support the development of<br />
the Management Skills Development programme <strong>for</strong><br />
new <strong>managers</strong>, offering two different routes through<br />
the programme depending on the level of<br />
experience and competence.<br />
THE TQ PROGRAMME<br />
After spending time with the target populations, TQ<br />
identified a desire <strong>for</strong> a blended learning approach to<br />
reduce time away from the workplace and also to<br />
improve access to materials. However there<br />
appeared to be a limited appetite <strong>for</strong> e-learning.<br />
TQ developed a core suite of 3 face-to-face<br />
modules covering the key behavioural themes within<br />
the competency framework. <strong>The</strong>se were<br />
supplemented with a suite of Skills Development<br />
‘Workbooks’ to complete the curriculum.<br />
<strong>The</strong> Workbooks were distributed as enabled PDF<br />
documents allowing learners to complete them on<br />
their computers, but in a fairly traditional way.<br />
This thus bridged the gap between paper based and<br />
online content and satisfyied the learner preferences<br />
alongside the business requirement to make more<br />
effective use of technology.<br />
MEASURING SUCCESS<br />
Based on evidence gathered and analysed by Kier<br />
Group, TQ’s modules received fantastic reviews:<br />
• 94% of participants rated Modules as Good or<br />
Excellent <strong>for</strong> ‘participation encouraged’.<br />
• 97% of participants rated Modules as Good or<br />
Excellent <strong>for</strong> ‘understanding improved’.<br />
• 100% of participants rated Modules as Good or<br />
Excellent ‘overall’.
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