Healthcare Solutions - Elga Process Water

Healthcare Solutions
Pure water for better Healthcare

In a fast moving
healthcare environment
a dependable source of
purified water is crucial in
maintaining a wide range
of patient services
Recognised Healthcare
Pure Water Consultants
ELGA Process Water is the market leader in the
provision of packaged pure water solutions and
services for Healthcare applications. Our experience
in Healthcare spans over 80 years, during which we
have constantly strived to meet our customers’
priorities: reliability, innovation, functionality and
patient safety with an unfailing commitment to
provide exceptional service and value for money.
Our services range from consultancy, to plant design,
installation, validation, testing and maintenance to
ensure ongoing compliance in an ever increasing
regulatory environment.
Our skills and experience enable us to deliver
solutions that:
• Improve patient care
• Protect specialist areas or equipment
Exceptional resources
ELGA Process Water is part of Veolia Water Solutions &
Technologies (VWS), subsidiary of Veolia Water. VWS is a
leading design & build company and a specialized
provider of technological solutions in water treatment.
With over 9,500 employees in 57 countries, Veolia Water
Solutions & Technologies recorded revenue of €2.5 billion
Euros in 2009.
Veolia Water, the water division of Veolia Environnement,
is the world leader in water and wastewater services.
Specialized in outsourcing services for municipal
authorities, as well as industrial and service companies,
Veolia Water provides water service to 95 million people
and wastewater service to 66 million. With 95,789
employees in 66 countries, its 2009 revenue amounted
to €12.5 billion.
• Guarantee uninterrupted service
• Reduce operating cost and cancelled patient procedures
• Safeguard the safety and comfort of patients, visitors
and staff.

Renal Dialysis - Page 4
Highly purified water is essential for this most critical application and
is used to help cleanse the blood of renal patients. We provide a range
of packaged solutions catering for different sized facilities from the
single patient to wards in major acute hospitals.
Decontamination - Page 6
Pure water plays an important role in the area of infection control.
ELGA Process Water systems are used in a variety of applications
involved with decontamination and rinsing of surgical instruments
and medical devices for Endoscopy, ENT, Sterile Services, Dentistry
and Podiatry.
Pathology - Page 8
Pure water is widely used in the research and pathology
laboratories, especially ‘service critical’ applications such as
analyser feed water systems. The ELGA LabWater range is both
reliable and versatile, incorporating secure delivery of anything
between 7-200 litres of purified water per hour.
Central Utilities - Page 9
Pure water is used in the process of heating and cooling.
ELGA Process Water's range of treatment programmes for
boiler feed and the generation of steam ensures optimum
boiler efficiency and reliability.
www.elgaprocesswater.co.uk
02|03

Renal Dialysis
• ELGA Process Water specialises in solutions for the
production and distribution of Haemodialysis fluids.
We can provide you with the total water purification
and concentrate mixing and supply systems needed to
support your dialysis machines
• Our solutions include state-of-the-art, hygienically
designed, Reverse Osmosis (RO) systems, and concentrate
distribution systems. RO systems are often coupled with
ultrafiltration and designed to be heat disinfected to
achieve optimum dialysis purity and integrity. Stylish
outlet panels, designed hygienically with infection control
in mind, supply all the services direct to the dialysis
machines and ensure that the total fluid pathway is
contaminant free
All equipment is Medical Devices Directive compliant
and the water produced exceeds current AAMI,
Renal Association and European Pharmacopoeia
quality standards.
• We offer advice on the best combination of equipment
for your needs, whether it is a stand alone single patient
unit, a small ring-main for a satellite renal unit or a
larger system for an acute hospital
• You can be sure of an unrivalled installation and after
sales service and the patient can be assured of safety
and comfort
A dialysis patient can require up to
25,000 litres of pure water every year
04|05 www.elgaprocesswater.co.uk

Importance of water
• Purified water is used to manufacture dialysis
concentrates
• Around 25000 litres of purified water is required per
year per patient to dilute dialysis concentrates
• Only the dialyser membrane separates the patients
blood from the pure dialysate
• Additional pure water is used to clean the machine
between each treatment
• Dialysis treatments cannot take place without purified
water being available
Our value to you
• Long term reliable performance
• Patient safety and comfort
• Regulatory Compliance
• Avoidance of cancelled dialysis sessions minimising
time, cost and inconvenience
• Unrivalled service support for continued operations
Our solutions
• Validated systems guarantee water purity for
concentrate production
• Bespoke system designs meet all standards and
specifications from all types of feedwater supplies
• Systems are designed to ensure supply and production
of microbiologically pure water to maintain patient
safety during treatment
• Integrated heat cleaning cycles ensure maintenance
of hygienic pathways
• Secure system design along with skilled technical
support provides total peace of mind
• Advice on design, equipment combination
and installation
Renal care is a
central component
in our integrated
healthcare approach

Hot and cold
fully compliant
HTM Reverse
Osmosis
systems
Decontamination
Endoscopy
Sterile Services
Dentistry
Environment
• Decontamination is a subject of growing concern as
demands on the healthcare sector increases. ELGA
Process Water designs and supplies bespoke products
and services to ensure ongoing regulatory compliances
are achieved
Service support
• Access to a nation-wide dedicated team of service
engineers ensures continued compliance and support
• System maintenance, calibration and validation is
carried out as part of ISO9001:2000 quality system
• Range of flexible service programmes provide
guaranteed service levels in hospitals to ensure
instruments are available for the operating theatre
when they are needed
• Different solutions address each market’s water
purification requirements from a small endoscopy suite
to central sterile services departments and supercentres
Protection and prevention
• To ensure ongoing regulatory compliance, our total
service capability ensures systems are maintained to
provide reliable performance throughout their life
• Product design, technology and regular maintenance
provides consistent and safe operation and compliance
with the necessary standards – HTM guidelines, NHS
model engineering specifications, European and
International standards
Provides sterile services departments
with absolute security of water
quality compliance

Confidence in
continued control
& compliance
Importance of water
• High purity water is used after a decontamination
cleaning process for rinsing surgical instruments
• Microbiologically pure water is used after a chemical
disinfection process for rinsing endoscopes
• Microbiologically and chemically pure water is used to
produce steam for instrument sterilisation processes
Our value to you
• Guaranteed service support to ensure reliable
equipment operation, thus avoiding cancelled
patient procedures
Our solutions
• Packaged equipment incorporating latest technologies
to achieve compliance with recognised standards
• Integrated chemical and heat disinfection
programmes to ensure consistent, validated
microbiological performance
• Complete service and validation support services to
ensure optimum system performance and reliability
• Production rates from 7 litres per hour to 600 litres
per hour in duplex and simplex configuration
• Reduction of instrument cross infection to protect staff
and patients
• Extensive technical and operational expertise to
ensure long term compliance through use of latest
pure water technologies
www.elgaprocesswater.co.uk
06|07

Pathology
ELGA Process Water plays an essential role in the
pathology environment, with particular emphasis on
'service critical' applications such as analyser feed water
systems. We offer a total service capability - embracing all
aspects of pathology - to central hospital laboratories,
laboratory associations and private laboratories. Handling
everything from diagnostics to diabetes, today's
laboratories utilise high-performance analysis products
that measure hundreds of diverse specimens and
parameters in blood, serum and urine. Our systems are
flexible, effective and economical - making a key
contribution to enhanced patient service.
Our products
The ELGA Labwater range of water purification
systems for clinical analysers are dependable,
efficient, versatile and economical. Our extensive
product range offers laboratories:
• Guaranteed delivery of required water quality
and quantity
• The capacity to cope with future expansion
• 'Fail-safe' procedures in the event of power or water
supply failure
• The chance to locate units close to analysers
• Ease of operation and maintenance
• Comprehensive technical and service support
Importance of water
For pathology labs, pure water is a critical reagent.
Water purity affects both results and downtime
caused by calibration and verification. Without water,
analysis and diagnosis cease - putting patients at risk.
Our value to you
We liaise closely with diagnostic equipment
manufacturers to constantly improve performance,
ensuring laboratories receive:
• A comprehensive 'raw water' to pure water service
from recommendation to installation
• State of the art technology and full compliance
Unique combination of technologies
in single box systems to provide high
purity CLSI Type 1 water quality
• Reliable and consistent water quality
• Attractive total management contracts
Our solutions
Our market-leading ELGA LabWater range offer
consistently high water specifications in line with
recognised standards, providing purification
units with emergency back-up and minimising
downtime. Our unmatched service resource enables
us to provide fast response and repair to ensure
optimum system availability.
08|09 www.elgaprocesswater.co.uk

Central Utilities
Importance of water
Pure, treated water is vital in boiler and humidification
treatment. Primarily, it prevents corrosion and scaleformation
- maximising plant efficiency and prolonging
operational life. Purified water limits staining and particle
deposition from humidification systems, especially in
surgical areas. Additionally, light chemical treatments
ensure that cooling and stored water units are safe to use.
Our value to you
From design and supply through to installation,
guarantee and customised contract options, we aim to
provide our customers with long term, cost-effective
solutions. Whether in routine or emergency situations,
we possess the will, resources and skills to be there when
you need us.
Our solutions
We provide a broad range of technologies and first-class
products and services that are fully compliant and will:
• Enhance plant performance and safety
• Secure users a reliable energy source
• Provide a fully integrated, nationwide back-up service
encompassing everything from engineer call-out to
emergency plant response
We provide the solution to run your
Central Utilities pure water applications
effectively and efficiently allowing you
to concentrate on patient care

At your service
Our service solutions are tailored to your individual
healthcare requirements.
• Failure to maintain regulatory compliance can result in
plant shut down, in disruptive patient services and
perhaps substantial additional costs to your facility. Our
service solutions prevent this happening and provide
security and confidence in your equipment
• ELGA Process Water invests in a large field service team
enabling nation-wide access to service engineers 24
hours a day via a dedicated call centre. Our customers
obtain the security and confidence that we can provide
fast and consistent support to meet your individual
needs wherever you are. Many of the products are
designed, assembled and tested in the UK and we hold
an extensive parts and consumables inventory at our
central distribution facility in Stoke-on-Trent to ensure
minimised plant downtime and the associated risk of
cancelled procedures
• Each Healthcare service engineer carries their own stock
of parts and receives appropriate and regular factory
training to carry out system maintenance, calibration,
revalidation and hardware/software enhancements as
part of an ISO9001:2000 quality system
• We retain the capability and flexibility to provide
you with a response to meet your specific needs –
4, 8, 12 & 24 hour response times
• Customer training is delivered during commissioning
and further training/refresher training can be
requested if desired
• Further support is provided with raw water and
processed water testing
Working together
at the cutting edge
of technology

Our commitment to the future
Culture of innovation
At ELGA Process Water we are committed to innovation.
We invest heavily in research and development, exploring
fresh possibilities for tomorrow's healthcare applications
including areas such as:
• Therapeutic waters
• Pharmacy production
• Primary and Secondary Care
Quality environments
We intend to remain true to our core values and culture -
and those of our parent company - in helping you to
deliver added value in healthcare generally and, most
importantly, to your patients specifically.
We will continue to:
• Make a significant contribution towards better,
well-equipped healthcare environments
• Develop new products that are simple and safe to use
• Keep pace with regulatory change
• Invest in people, technology and products
• Maintain and develop innovative services to ensure
optimum customer satisfaction and support
Maintaining investment in our people
and expertise to provide long term
customer satisfaction and innovative
pure water solutions
www.elgaprocesswater.co.uk
10|11

ELGA Process Water
Marlow International, Parkway,
Marlow, Buckinghamshire SL7 1YL
Tel: +44 (0) 1628 897000
Fax: +44 (0) 1628 897001
Email: sales.uk@veoliawater.com
www.elgaprocesswater.com
ELGA Process Water
Orbital House, Redwood Crescent
East Kilbride G74 5PR
Tel: +44 (0) 1355 588140
Fax: +44 (0) 1355 588141
Email: sales.uk@veoliawater.com
www.elgaprocesswater.com
LITR38145/Rev C: 03/10 In keeping with the progressive nature of the company, we reserve the right to amend details without notice.