B&K Precision Corp. Catalog - PC-103 - Electro Sonic
B&K Precision Corp. Catalog - PC-103 - Electro Sonic
B&K Precision Corp. Catalog - PC-103 - Electro Sonic
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
SUPPORT & SERVICE<br />
At B&K <strong>Precision</strong>, we’re<br />
committed to providing<br />
excellent product support<br />
and customer service to<br />
both current and future<br />
users of our products, and<br />
strive to continuously improve<br />
our operations.<br />
We’re regularly upgrading<br />
our existing capabilities<br />
and services, and adding<br />
new methods of support<br />
to meet the changing<br />
needs of our valued customers.<br />
Technical support<br />
To help our customers determine quickly<br />
and efficiently which instruments best fit<br />
their application and budget, we provide<br />
comprehensive and growing resources on<br />
our website such as: datasheets, user manuals,<br />
high resolution product images, selection<br />
guides and tools, software, videos,<br />
application notes, product guides, and<br />
“where to buy” information. If you can’t<br />
find the information you are looking for<br />
using our website, you can call us and talk<br />
to an experienced engineer with in-depth<br />
knowledge of our products who will be able<br />
to discuss your application and requirements.<br />
If you need help with an instrument you’ve<br />
already purchased, we are here to assist<br />
you with product setup, usage or troubleshooting.<br />
You can find additional support<br />
by browsing our knowledge base or<br />
you can contact us directly via email or<br />
phone, which are answered in a timely<br />
manner by a qualified engineer.<br />
Calibration and repair<br />
Every new B&K <strong>Precision</strong> instrument comes<br />
standard with a 1, 2, or 3-year warranty<br />
against defects from the original date of<br />
purchase. Our warranties are valid worldwide,<br />
and we provide service and support<br />
through our global network of partner companies<br />
and dedicated service centers to<br />
guarantee your satisfaction.<br />
The following calibration and repair options<br />
are currently available: NIST traceable calibration<br />
with or without data, warranty repair<br />
with a guaranteed turnaround time of<br />
10 business days (excluding shipping time<br />
to/from B&K <strong>Precision</strong>, Yorba Linda, CA,<br />
USA), reasonably priced out-of-warranty instrument<br />
repair with fixed prices, and prepaid<br />
calibration packages.<br />
We make every attempt to support our customers<br />
even long after a product has been<br />
discontinued. Our goal is to service and repair<br />
B&K products up to 7 years after their<br />
obsolescence date, provided spare parts are<br />
still available. In many cases, we provide<br />
user manuals, calibration procedures, spare<br />
parts and schematics for selected discontinued<br />
products well beyond the 7-year period.<br />
Connect with us via Twitter, YouTube,<br />
RSS feed and our B&K News outlets<br />
Visit our website for full support, service and calibration options.<br />
64