MTData Handbook - Premier Cabs

Premier Cabs 

MTData Handbook 

Revision 2.0, June 2011

Table Of Contents 

1. Introduction .......................................................................................................................... 4 

2. Use of Navigation System ................................................................................................... 4 

3. General Operating Instructions .......................................................................................... 4 

3.1. Display Controls ............................................................................................................... 5 

3.2. Status LED ....................................................................................................................... 5 

3.3. Cleaning & Maintenance .................................................................................................. 5 

4. Screen Layout ....................................................................................................................... 6 

4.1. Status Line Information .................................................................................................... 6 

5. System Functions ................................................................................................................ 7 

5.1. Driver Logon .................................................................................................................... 7 

5.2. Driver Settings ................................................................................................................. 9 

5.3. Logoff ............................................................................................................................... 9 

5.4. Receiving Bookings ....................................................................................................... 10 

5.5. GPS Available and Off Duty .......................................................................................... 10 

5.6. Rank Plotting ................................................................................................................. 11 

5.7. Street Hails .................................................................................................................... 12 

5.8. Automatic GPS Available after Meter Off ...................................................................... 13 

5.9. On Hold .......................................................................................................................... 13 

5.10. Accepting a Booking ...................................................................................................... 14 

5.11. Rejecting a Booking ....................................................................................................... 14 

5.12. Cover ............................................................................................................................. 15 

5.12.1. Symbols .............................................................................................................. 16 

5.12.2. Cover Jobs Filter ................................................................................................. 17 

5.12.3. Rejected and Recalled Jobs ............................................................................... 17 

5.13. Area Statistics ................................................................................................................ 18 

5.13.1. Multiple Fleet Statistics ....................................................................................... 19 

5.14. Query ............................................................................................................................. 19 

5.15. Job Related Queries ...................................................................................................... 19 

5.15.1. No Jobs (M3’s) .................................................................................................... 19 

5.15.2. Job Recalls ......................................................................................................... 19 

5.16. Other Queries ................................................................................................................ 20 

5.17. On Query ....................................................................................................................... 20 

5.18. Priority after No Jobs or Cancellations .......................................................................... 21 

5.19. Driver Messages ............................................................................................................ 21 

5.20. Jobs ............................................................................................................................... 22 

5.21. Job Pickup ..................................................................................................................... 23 

5.22. Job Drop-off ................................................................................................................... 23 

5.23. Street Hails .................................................................................................................... 24 

5.24. Map Display ................................................................................................................... 24 

5.24.1. Vehicle Location .................................................................................................. 24 

5.24.2. Job Pickup .......................................................................................................... 25 

5.24.3. Destination Location ........................................................................................... 26 

5.25. Navigation ...................................................................................................................... 26 

5.25.1. Address Entry ..................................................................................................... 26 

5.26. Messages ...................................................................................................................... 28 

5.27. Fixed Price Jobs ............................................................................................................ 28 

5.28. Price Required Jobs ...................................................................................................... 29 

5.29. Corporate Account Jobs ................................................................................................ 30 

5.30. Driver Alarm ................................................................................................................... 31 

5.31. Advance bookings ......................................................................................................... 32 

5.32. Driver Destination .......................................................................................................... 35 

Appendix 1 – Dispatch Rules .................................................................................................... 37 

Appendix 2 – Areas and Ranks ................................................................................................. 40 

Table 1 – Areas in Numeric Order............................................................................................ 40 

© 2006 Mobile Tracking and Data Pty. Ltd. Page 2 of 50 

Revision 0.2, 9 November 2006

Table 2 – Areas in Alphabetical Order ..................................................................................... 43 

Table 3 – Ranks in Numeric Order ........................................................................................... 46 

Appendix 3 – M Codes and Their Meanings ............................................................................ 50 

 

Some of the features and options described in this manual may change from time-to-time as 

required. These changes will be posted on the driver’s section of the Premier website 

www.premiercabs.com.au/drivers. 



1. Introduction 

The MTData in-vehicle computer comprises a colour touch screen with built-in microphone, 

wireless keypad and speaker which are all connected to the mobile dispatch controller unit. The 

control unit includes an internal GPS receiver and provides both private radio and NextG mobile 

communications back to the call centre. 

The touch screen is a high-temperature unit 

designed for in-vehicle use. It is used to display 

information to the driver and to select options and 

enter data as required. 

Figure 1: MTData screen and keypad. 

The wireless keypad is designed to allow for the 

easy and fast selection of options and entry of data. 

Any function which can be performed via the touchscreen 

can also be done using the keypad. The 

keypad includes numbered keys 0-9, *, #, 

▲,,▼, and OK buttons, plus six coloured option 

buttons. These coloured buttons are used to 

access the corresponding options which are 

displayed on the touch-screen. 

 

Each keypad is electronically matched to its Mobile Dispatch Controller (MDC) unit. It is not 

possible to swap keypads between vehicles without first matching the keypad with the MDC 

unit. This needs to be done at the base. 

The in-built hands-free microphone is used when you are communicating by voice with the call 

centre. The speaker is used to produce audible alerts when bookings are received or there is a 

status change which affects the vehicle/driver. It is also used when you are communicating by 

voice with the call centre. 

2. Use of Navigation System 

The MTData System includes the option of navigation guidance to addresses. The information 

provided by the navigation system should only be used as a guide to assist a driver. The 

navigation system may not always provide the best or most appropriate route and is no 

substitute for a driver’s local knowledge. 

3. General Operating Instructions 

To power on the unit, press the [OK] button on the keypad. The unit will power on and start 

loading its application program. This will take approximately 45 seconds and will display the 

driver terms and conditions screen once it is complete. 

The keypad is battery powered and has a range of approximately 50 metres, but will vary 

depending on the number of obstructions in its communications path. Its internal batteries 

charge when it is placed in its specially designed cradle. When the keypad’s internal batteries 

are running low it will generate a low battery alarm to warn the driver to return the keypad to its 

cradle for charging. When a key is pressed it will beep to signify the message has been 

received by the control unit. 



3.1. Display Controls 

The screen includes a number of buttons which 

can be used to adjust the display to suit the 

ambient light conditions. The buttons left to right 

are: 

The [Full Brightness] control sets the display to 

full brightness. 

The [Increase Brightness] control increases the 

display brightness. 

The [Decrease Brightness] control decreases the 

display brightness. 

Figure 2: Screen controls. 

The [Automatic Brightness] control allows the screen to automatically adjust its brightness 

setting based on the ambient light conditions. 

The [Query PTT] button can be used as a push-to-talk (PTT) button when on the query channel. 

The [Power On/Off] button is used to switch the unit and screen on. It can also be used to turn 

the screen off – on its own. However, if the vehicle is not going to be used for a few hours it is 

better to depower both the screen and the mobile dispatch controller unit (MDC) to avoid 

flattening the vehicle’s battery. To depower the whole system, the appropriate menu option 

must be selected: from the Main menu select [Next] then [LogOff]. 

3.2. Status LED 

When the Status LED is green it indicates the display is in auto-brightness mode. Pressing the 

“Automatic Brightness Control” button puts it in this mode. The screen will start up in this mode 

automatically. 

If the driver manually changes the brightness using either the “Full Brightness”, “Increase 

Brightness” or “Decrease Brightness” controls, then the LED will change to orange to indicate it 

is in manual brightness control mode. 

Once it is in manual mode, the “Automatic Brightness Control” button needs to be pressed to 

return it to auto-mode. 

3.3. Cleaning & Maintenance 

It is important to remove fuses before any electrical or panel beating work is performed on the 

vehicle. 

The touch screen surface should be kept free of dust, dirt or any other foreign material. 

Presence of any of these can affect the screen's optical properties, as well as possibly 

scratching the surface, causing permanent damage. 

 

It is very important the touch screens are NOT cleaned with chemical cleaners as these will 

cause permanent damage to the screens. Only special touch screen cleaning wipes should 

be used to clean the screens. You can buy these at most computer stores. 

Maintenance and servicing (including de-installation and re-installation) of the MTData 

equipment must only be performed by authorized service agents. 



4. Screen Layout 

The MTData screen is divided into three functional 

areas as shown. 

The option buttons are used to access system 

features and navigate through the various menus. 

The status line provides important status 

information to assist the driver. 

The display area is used to show operational 

information such as bookings, maps and statistics. 

Figure 3: Screen layout. 

4.1. Status Line Information 

The status line provides a range of information designed to assist the driver. An example status 

line is shown in Figure 4. 

Figure 4: Status line. 

Reading left to right; the information included in the status line is as follows: 

Vehicle Number: 

Time: 

Vehicle Status: 

Radio Signal Indicator: 

NextG Signal Indicator: 

GPS Indicator: 

Received Data Counter: 

The number or call-sign used to identify the vehicle. 

The current time provided by the GPS receiver. 

The current vehicle status (logged off, logged on, plotted, GPS, 

booked or picked up). 

The radio signal indicator will display in green (R) if radio is 

working, red (R) if it is not. 

The NextG signal indicator will display in green (S) if NextG is 

working, red (S) if it is not. 

The GPS indicator will display in green (G) if GPS is working, red 

(G) if it is not. 

The received data counter will count between 0 and 9 and will 

increment each time the unit receives a valid data message from 

the system. 

Transmitted Data Counter: The transmitted data counter will count between 0 and 9 and will 

increment each time the unit transmits a data message to the 

system. 



Cover Jobs Indicator: 

Messages Indicator: 

The cover jobs indicator is displayed when there are cover jobs 

available which have not yet been displayed to the driver. 

The messages indicator is displayed when there are any unread 

messages for the driver. 

5. System Functions 

The Main Menu provides the following options: 

Plot: Allows the driver to access GPS Available, Off Duty and On Hold options. 

Cover: Displays cover work located in the vicinity of the vehicle. 

Stats: Displays statistical information for each zone such as the number of vehicles 

and jobs in each. 

Query: Provides access to a voice operator for assistance. 

Jobs: Displays details of all jobs received since logon. 

Next: Provides access to additional options. 

The Next menu provides the following options: 

Msgs: Displays details of all messages received since logon. 

Map: Provides access to mapping for vehicle and job location. 

Adv Book: Provides access to the advance bookings screen (this option will only be 

displayed if you are eligible to see advance bookings, i.e. Maxi). 

Tools: Provides access to driver settings, alarm test and technician functions. 

Log Off: Allows the driver to logoff and depower the unit at the end of their shift. 

Main: Returns to the Main Menu. 

5.1. Driver Logon 

To access the Premier dispatch system you must logon to the system. Before logging on, 

drivers must accept the company’s terms and conditions as shown below in Figure 5. 

A driver cannot logon without first accepting the terms and conditions. 

To accept the terms and conditions, press the 

[OK] button on the keypad or screen. 

To reject the terms and conditions and depower 

the unit, select the [Power Off] option. A driver 

who does not accept the terms and conditions is 

unable to logon to the dispatch system. 

Figure 5: Driver terms and conditions display. 



If the terms and conditions are accepted, the unit 

will display the driver logon screen as shown in 

Figure 6. Enter your driver number using the 

keypad or touch screen followed by [OK]. If an 

error is made, use the [Clear] option to clear all 

entries and start again or the [* Delete] key to 

erase the previous entry. 

Once your driver number has been entered, your 

PIN must be entered as shown in Figure 7. Enter 

your PIN using the keypad or touch screen 

followed by [OK]. If an error is made, use the 

[Clear] option to clear all entries and start again or 

the [* Delete] key to erase the previous entry. 

Figure 6: Driver Logon Screen 

A successful logon will result in the Main Menu 

being displayed as shown in Figure 8. 

Figure 7: Driver PIN screen. 

A logon will be unsuccessful if an invalid driver 

number or PIN is entered. 

The Main Menu displays a range of status 

information for the driver as follows: 

Figure 8: Main Menu display. 

Car: Car number 

Plot: Whether you are plotted on a rank or not 

Position: Your position on the rank i.e. how many Premier/Prestige cars are in front of 

you 

Cars at Front: Not used 

In Front: Car numbers of the two cars plotted on the rank in front of this car 

Date: Current date 

Time: Current time 

Meter: Meter status (ON or OFF) 

Logoff in: Not used 

Driver Points: Not used 



5.2. Driver Settings 

A number of Driver Settings are available which 

can be accessed from the Main Menu by 

selecting the [Next] option followed by [Tools]. 

This will display the Tools Menu as shown in 

Figure 9. The Driver Settings can then be 

displayed by selecting the [Settings] option 

button. A list of available options will be 

displayed which can be selected and changed 

using the corresponding number. 

Press [Tools] to return to the Tools Menu or 

[Main] to go back to the Main Menu. 

Figure 9: Driver settings. 

Set Volume 

Set Text to Speech 

Show Points of Interest 

Rotate Map with Car 

Keyboard Layout 

The Set Volume control adjusts the job offer and text-to-speech 

audio levels. The volume of query operator audio is controlled 

separately and can only be accessed whilst on the voice channel. 

The Set Text to Speech turns this option on/off. 

The Show Points of Interest option allows the display of points of 

interest on the map to be turned on or off. 

The Rotate Map With Car option allows the navigation mapping 

display to follow the direction of the vehicle or constantly point 

north. 

The Keyboard Layout option allows either a QWERTY or ABC 

keyboard layout to be selected for navigation address entry. 

5.3. Logoff 

To turn the screen off at the end of your shift, you 

must logoff from the system. From the Main 

Menu select the [Next] option. If you have no 

incomplete bookings on board the Log Off option 

will be displayed. Select [Log Off] to display the 

Log Off screen as shown. 

To log off, press [OK] on the keypad or screen. If 

you do not wish to log off, select the [Main] 

option to return to the Main Menu and continue 

working. 

Figure 10: Logoff screen. 

A driver cannot logoff until all jobs on board have been completed. 



5.4. Receiving Bookings 

To receive computer dispatched bookings, a 

vehicle must be either GPS Available or plotted on 

a rank. Selecting the [Plot] function from the Main 

Menu will display the Plot Menu. 

The Plot display will show your current GPS area 

along with the location and direction of travel of 

your vehicle. In this example the vehicle is located 

in area 1 (highlighted in purple). 

The keypad or touch-screen can be used to 

become GPS Available or to plot on a rank (if you 

are located at the rank). Both options are explained 

below. 

Figure 11: Plot display. 

5.5. GPS Available and Off Duty 

A driver can elect to become available for dispatched bookings. The [Available] option can be 

used to become GPS Available when first logging on or after rejecting or recalling a booking. 

If a driver is GPS Available, the option to go [Off Duty] is provided. This can be selected if a 

driver does not wish to receive any more bookings. Selecting to go Off Duty will zero any GPS 

waiting time accumulated by the driver. 

Figure 12: Off Duty option. 



5.6. Rank Plotting 

You cannot forward plot onto a rank, you must be on or very near it to plot. 

Premier has introduced rank plotting in certain 

locations. A list of these is provided in Appendix 

2 – Areas and Ranks. 

It is not possible to forward plot onto a rank. 

You must be located on or very near the rank to 

plot onto it. When the Plot screen is displayed 

as shown in Figure 13, ranks are displayed in 

light blue. 

Because the size of ranks is typically much 

smaller than areas, the following method is 

recommended for plotting onto a rank. 

Figure 13: Plot display of ranks. 

From the Plot Menu select the [Rank] option. If 

the vehicle is currently located within the plot 

restriction of a rank, the rank will be highlighted 

in orange as shown in Figure 14. Selecting the 

rank from the touch screen is usually not 

practical, so it is easier to use the [Auto] option. 

Figure 14: Available rank display. 

The [Auto] option will list any ranks the 

vehicle is currently able to plot onto as shown 

in Figure 15. The rank can then be selected 

using the button. 

If no ranks are displayed using the [Auto] 

option, then the vehicle is not located within 

the plot restriction for the rank. 

Figure 15: Auto Plotting 

Use the [Refresh] option to update the Auto 

Plot list if the vehicle is moving. 



Once successfully plotted, the display 

changes to show your position on the rank 

and the rank statistics. 

The rank area changes to a green colour as 

shown in Figure 16. 

Figure 16: Plot Display 

If a vehicle leaves a rank it will be automatically deplotted after 30 seconds. 

 

Whenever a rank plot is performed, the keypad will generate a series of beeps to indicate 

the current plot position. For example, if you plot in and are number 3, the keypad will 

generate 3 beeps. 

The keypad will only beep for plot position of 5 or lower, so if you are plotted number 6 or 

above in an area, the keypad will not beep. 

As you progress up the plot queue, your screen will automatically update your position 

without you needing to replot and the keypad will generate a series of beeps to indicate 

your new position. 

5.7. Street Hails 

If a driver turns the meter on for a street hail, the 

display changes as shown in Figure 17. 

Any accumulated GPS waiting time is zeroed 

(lost). 

While performing a street hail, it will not be 

possible to receive a booking from the dispatch 

system. However, you will still be able to access 

cover work via the cover screen. 

Figure 17: Street Hail Display 



Selecting 1 displays the map (Figure 18) 

allowing you to navigate to your destination as 

required (see section 5.25 for details on using 

navigation). 

Figure 18: Map location 

5.8. Automatic GPS Available after Meter Off 

When a driver clears the taximeter at the end of each fare the dispatch system automatically 

makes you GPS Available so you can receive radio bookings. 

5.9. On Hold 

In cases where a driver wishes to take a short 

break (such as to fill up with gas, have lunch or 

during prayer time) the On Hold option can be 

used. The [Hold] option is available on the Plot 

Menu as shown in Figure 19. 

A driver can go On Hold for a period of 15 

minutes. When On Hold, a screen showing how 

much time remaining is displayed as shown in 

Figure 20. When the On Hold time expires, the 

driver will automatically be available for work 

again. 

When On Hold, the status line indicates On 

Hold, and the driver will not be able to look at 

statistics or jobs. 

Figure 19: On Hold option. 

Figure 20: On Hold time display. 

When On Hold, a driver retains their GPS waiting time, but will not accumulate any additional 

time. 

If a driver wishes to return to work before the On Hold time expires, press the [OK] button to 

immediately return to work. Any remaining On Hold time is lost. 

Once a driver has gone On Hold, they are not allowed to go On Hold again for a period of 60 

minutes. 



5.10. Accepting a Booking 

When a booking is offered to a suitable vehicle 

the partial address details will be sent to the 

successful vehicle only. The computer will 

generate an audible alert when a booking offer 

is received and display the offer as shown in 

Figure 21. 

If the booking offer is not accepted by pressing 

[OK] on the screen or keypad (whilst in its 

cradle) within 15 seconds, then it will be 

considered to have been rejected and will be 

dispatched to another vehicle. 

Figure 21: Booking offer display. 

Bookings can also be accepted using the keypad when it is out of the cradle. To do so the [OK] 

button must be pressed within the 15 second job offer period. In this case, the booking must 

also be confirmed by either returning the keypad to the cradle and pressing [OK] or pressing 

[OK] on the screen within another 60 seconds. If this is not done, the booking will be considered 

to have been rejected and will be dispatched to another vehicle. 

Once a booking has been accepted the full details of the job will be sent through to the car as 

described in section 5.21. 

 

Radio Jobs Abbreviations 

SHP Shop WOC Waiting On Corner 

WOF Waiting Out Front FU W/C Fold Up Wheel Chair 

CNR Corner PAX Passenger 

5.11. Rejecting a Booking 

If a booking fails to be accepted within the 

allowable time, it will be considered to have 

been rejected by the driver. If you are located 

within a short distance of the pickup address 

(defined as the first GPS “ring”) rejecting a 

booking will result in the driver losing any 

accumulated GPS waiting time. 

In addition a 2 minute penalty applies before a 

driver can become available for radio work. 

You are provided with a warning in the job 

offer where a reject penalty will apply - as 


Figure 22: Job Offer With Reject Penalty 



The Status Line will change to indicate you 

are serving a penalty as shown in Figure 23. 

A driver must become GPS Available after a 

reject penalty to receive any radio jobs or be 

able to access the Cover screen. In Figure 24, 

the Status Line has changed to Logged On. 

Figure 23: Reject Penalty Acknowledgement 

Figure 24: Main Display after Reject Penalty 

5.12. Cover 

Selecting the [Cover] option from the Main 

Menu while plotted on a rank, available or 

engaged will show the Cover Jobs display. This 

screen will list any cover jobs located in the 

vicinity of your vehicle. Any available jobs will 

be listed based on the distance from your 

current location, with the closest jobs at the top 

of the list. 

Figure 25: Cover job display. 

Each available booking which your vehicle is 

suitable for will be displayed with a number. To 

select a booking from the list, press the button 

corresponding to the required booking. 

Booking 1 is a pickup at Peach Court in Carlingford, is on the “odd” side of the road, has a 

destination of Westmead, has previously been rejected (RJ) and is a time booking (clock 

symbol). 

Booking 2 is a pickup at Terminus Street in Liverpool, is on the “even” side of the road, has a 

destination of Campbelltown and has a capsule condition (U). 

Booking 3 is a pickup at Wood Street in Ashfield is on the “odd” side of the road, has a 

destination of City and has been recalled (RC). 



In the case of Booking 3, you would only see a capsule booking if your car is listed in the system 

as having a capsule. Your car and driver conditions will determine which bookings you can see 

and those you can’t. The conditions used in the system and their codes are listed below. 

Code Name Code Name 

A Airport T Prestige 

D Premier Corporate 5 Five Seater 

Docket 

M M40 – govt. 6 Six Seater 

subsidy 

P Parcels 7 Seven Seater 

Q Quality Driver 8 Eight Seater 

S WAT SPV 9 Nine Seater 

U Capsule 10 Ten Seater 

W Wagon 11 Eleven Seater 

Y Preferred 

The [Refresh] button is used to update the Cover Job display. As jobs are taken by other 

vehicles, they will be grayed out on the Cover Job display and you will no longer be able to 

select them. Pressing the [Refresh] button will update the display and remove any bookings 

which are no longer available. This will also re-sort the jobs with the closest to your car at the 

top of the list. 

Usually a maximum of four jobs can be displayed on a single screen. If there are more jobs 

available than can be displayed, the [# Down] and [* Up] buttons can be used to navigate 

through the list of available jobs. 

5.12.1. Symbols 

Symbols used on the MTData screen are there to distinguish between jobs. 

 

 

 

 

 

 

“ODD” indicates a pick up on the odd side 

of the road; 

A clock means a timed booking; 

The red letters “RJ” show that a booking 

has previously been rejected; 

The telephone symbol with a number 

alongside shows that the passenger has 

called back and the number of times; 

The word “EVEN” indicates a pick up on 

the even side of the road; 

The letter “U” requires the vehicle to have a 

capsule for this booking. 



5.12.2. Cover Jobs Filter 

In cases where cover jobs are being shown 

to engaged taxis, a Cover Jobs Filter is 

available which allows the driver to specify a 

single area they wish to only view cover jobs 

for. This is designed to allow drivers who are 

heading to a known destination area to only 

view jobs which may be available in this 

area, to simplify the selection process. 

When viewing the Cover screen with the 

meter on, the [Filter] option button will be 

displayed as shown in Figure 26. 

Figure 26: Cover job filter option. 

A list of areas (and ranks) is shown in Appendix 2 at the back of this handbook. 

Selecting the [Filter] option will display the 

filter area entry screen as shown in Figure 

27. Enter the required area number followed 

by [OK] to set the filter. If an error is made 

when entering the area number, use the 

[Clear] option to clear the entire entry or the 

[* Delete] option to remove the last entered 

digit. 

Once a cover job filter has been set, the 

[Reset] option can be used to clear the filter 

and show all available cover jobs. 

Figure 27: Cover job area filter entry. 

Figure 28 shows a filtered cover job 

display. The area number used to filter the 

cover jobs is shown on the top line, in this 

example Area 1. 

To manually clear the filter, select the 

[Filter] option and then [Reset]. 

When the meter is cleared at the end of 

the job, the filter is automatically reset. 

Figure 28: Filtered cover job display. 

5.12.3. Rejected and Recalled Jobs 

Once a booking has been rejected or recalled by a driver, it will not be automatically dispatched 

back to the same driver during the current shift, but will be available on the Cover screen if it 

remains available. 

Cover jobs that have been previously rejected by you will be displayed as shown in Figure 25. 

Rejected jobs are highlighted by an RJ (job 1 in the example in Figure 25) and recalled jobs by 

an RC (Job 2). 



5.13. Area Statistics 

To view statistics select the [Stats] option from 

the Main Menu. This will display a list of areas 

with the current statistics for each area as 

shown in Figure 29. The area in which the 

vehicle is currently located is highlighted in 

purple (area 1). 

The [#Down] button is displayed if there are 

more areas in the list to view. Use it and the 

[*Up] button to navigate though the list of 

displayed areas. 

The statistics shown for each area include: 

Figure 29: Statistics display. 

Plot: 

Vac: 

The number of vehicles plotted on a rank in the area. 

The number of GPS available vehicles (not plotted) in the area. 

Busy: The number of vehicles in the area not available for work (off duty, meter on, 

logged on). 

JbT: 

The number of jobs currently available in the area. 

L60: The total number of jobs dispatched in the area in the last 60 minutes. 

H60: The total number of street hails in the area in the last 60 minutes. 

Statistics for any area can be displayed using 

the [Area] option available from the Stats Menu. 

Selecting the [Area] option will display a 

keypad. Enter the required area number 

followed by [OK] using either the keypad or 

touch screen. If an error is made entering the 

area number, use the [*Delete] button to clear 

the last entry or the [Clear] button to clear the 

area number entry. 

If statistics for a specified area are being 

displayed, you can revert back to local area 

stats near your current location by selecting the 

[Area] option from the Stats Menu and then the 

[Car] option as shown in Figure 30. 

Figure 30: Statistics area number entry. 



5.13.1. Multiple Fleet Statistics 

In cases where a vehicle is included in more 

than one fleet (such as a Prestige vehicle 

which would be in both the normal Premier 

fleet and the Prestige fleet), separate statistics 

for each of the fleets are provided. 

The driver can select from the available fleets 

of statistics using the [Previous] and 

[Next] options as shown in Figure 31. 

Figure 31: Multiple fleet statistics. 

5.14. Query 

If a driver has a query regarding a booking, or any other question, they can contact the query 

operator using the Query function. To contact the query operator, select the Query option from 

the Main Menu (for general queries) or from the Job Menu (for job-related queries). This will 

display a list of available query reasons. Select the one which best describes the reason you 

need to speak with the operator. 

 

There are two query menus: one for general queries, located in the Main Menu; and one for 

job-related queries, located on the Job Menu. 

A driver is still able to receive a job offer whilst they are on the query channel. 

5.15. Job Related Queries 

With the required booking displayed, select the 

[Query] option. This will display the available 

job related queries. 

Select the appropriate query reason using the 

number on the keypad or by pressing the 

screen. This will send a message to the query 

operator and you will be automatically placed on 

the query channel. 

Once you are on the query channel, wait for the 

operator to call you (see Figure 34). 

Figure 32: Job related query. 

5.15.1. No Jobs (M3’s) 

Where possible M3’s (“no jobs”) will be processed automatically by the system. You need to be 

located at the pickup address for an automatic M3. 

An automatic M3 is not available for an account booking – you must go to query for these jobs. 

5.15.2. Job Recalls 

Where possible job recalls will be processed automatically by the system. There are certain 

conditions where you cannot auto recall a job, and you will be directed to the query operator. 



Each driver is allowed one recall per shift before penalties apply. For recalls, a 2 minute penalty 

applies before a driver can become available for radio work. A driver must become GPS 

Available after a recall penalty to receive any radio jobs or be able to access the Cover screen. 

5.16. Other Queries 

If you have a general query (one which does not 

relate to a specific job), use the [Query] option 

available from the Main Menu. This will display 

a list of query reasons as shown in Figure 33. 

Select the appropriate query reason using the 

number on the keypad or by pressing the 

screen. This will send a message to the query 

operator and you will be automatically placed on 

the query channel. 

Once you are on the query channel, wait for the 

operator to call you (Figure 34). 

Figure 33: General Query 

The general query options are: 

M20: The alarm warning state – select this option if you are suspicious about 

passenger behavior and you believe your safety might be at risk. 

Please note, this does not activate your alarm. 

Credit Card: 

Account Job: 

This query channel allows you to gain authorization for a credit card for 

a fare above the normal floor limits as stated by the card provider / 

EFTPOS equipment you are using. 

To gain authorization for an account job using Premier Account 

Dockets or another docket where an authorization is required. Many 

authorizations will be provided automatically by the system at the 

completion of the account job – those bookings where this is not 

possible are authorized by using the Account Job query channel. 

5.17. On Query 

While on the query channel, the following 

screen will be displayed. The Query Operator 

will call you when it is your turn to speak. 

You can adjust the operator audio volume using 

the keypad [▲] to increase or [▼] to decrease 

or by touching the buttons on the screen. The 

current volume setting is displayed on the 

screen. 

To speak to the Query Operator you must press 

and hold the [OK] button on the keypad and 

speak towards the screen which has a handsfree 

microphone installed. Alternatively, you 

can press the Query PTT button at the bottom 

of the screen (not the touch screen itself – see 

section 3.1). 

Figure 34: Query channel display. 



When on the query channel, the status line radio indicator will always change from R to R 

because whilst on the voice channel no radio data is being received. When you hang-up 

and return to normal operation, the indicator should return to R to indicate radio data is 

once again being received. 

Jobs or messages can be accessed whilst on query using the [Jobs] or [Msgs] options. 

When you have finished with your query, select the [HangUp] option to exit the query channel 

and return to data operation. 

In some cases when a query is requested, if the 

operator is busy with other drivers, you may see 

the message as shown in Figure 35. This 

means your query is in a queue waiting for the 

Operator to process. 

Once the Operator is available, you will 

automatically be put onto the query channel. 

The Operator will then call your vehicle number 

when ready to speak to you. 

Figure 35: Waiting For Operator display. 

5.18. Priority after No Jobs or Cancellations 

If a driver accepts a booking which is cancelled by the customer, they will be cleared from the 

job, and will be automatically made GPS available with 60 minutes of GPS waiting time. 

5.19. Driver Messages 

On the Query Menu, the option for a driver to select and send a message back to the Supervisor 

is available with the [Send Msg] option. This is designed to allow drivers to pass on common 

messages back to the Supervisor without the need to go to the voice channel. 

Selecting the [Send Msg] option will display a list of available message types as shown in 

Figure 36. In this example there is one type of message, those relating to Fares. Message 

types are identified with the symbol. Selecting one of these items will display a list of 

available messages. Messages are identified with the symbol. If a message type is selected, 

the [Up] option can be used to return to the message type list. 



Figure 36: Driver message types. 

Figure 37: Fares messages. 

Select the type of message required using the 

corresponding numbered button, [1] for Fares. 

This will then display a list of available 

messages for the selected option. 

Selecting option [1] Fares displays the 

messages as shown in Figure 37. The 

[#Down] button indicates there are more 

message options to view. Select the required 

message using the corresponding number. 

The selected message will then be sent to the 

Supervisor automatically and a confirmation 

message displayed to the driver as shown in 

Figure 38. 

Figure 38: Message sent confirmation message. 

5.20. Jobs 

Any booking or street hail for the current shift 

(i.e. since the last logon) can be accessed 

from the Main Menu using the [Jobs] option. 

If a single active booking is on-board, selecting 

the [Jobs] option will display it. If there are no 

active bookings or more than one, then a list of 

all bookings will be displayed as shown. 

A booking can be displayed in full by selecting 

its numbered button. The buttons are colour 

coded to indicate the status of each booking. 

White indicates the booking has not yet been 

picked-up (or was a no job), green indicates it 

has been picked-up but not dropped-off and 

red indicates the booking has been completed. 

Figure 39: Jobs list display. 

If more than one screen of bookings are available, the [*Up] and [#Down] buttons can be used 

to navigate through the entire list. 

 

The Jobs information is cleared each time a driver logs off from the terminal, even if this is 

in the middle of a shift. 



5.21. Job Pickup 

Once a job has been accepted, it will be 

displayed as shown in Figure 40. If there is 

more than one screen of information, use the 

[#Down] and [*Up] buttons to scroll through 

the entire job detail. 

 

Once a booking has been accepted 

and is being displayed, it is important 

to check for the button. If this is 

displayed, there is more information to 

view about the job, such as additional 

pickup or destination addresses or 

specific information to assist in 

completing the job. 

Figure 40: Accepted job. 

After a booking has been accepted, it must be 

picked-up and dropped-off. This is done using 

the taximeter. This sends a message to the 

base computer and records the pick-up time 

against the job for your future reference (as 

shown in Figure 41). 

The button can be used to display the 

location of the pickup address. Refer to 

section 5.24.2 for more information. 

In cases where the destination is shown, the 

numbered button corresponding to the 

destination address can be used to display the 

location of the destination address. Refer to 

section 5.24.3 for more information. 

Figure 41: Job pick-up. 

5.22. Job Drop-off 

A booking which has been picked-up must be 

dropped off. Clearing your meter will 

automatically complete a job. 

This will send a message to the base 

computer and will record the drop-off time 

against the job for your future reference. 

In cases where a destination address is not 

provided as part of the job, the MTData unit 

will automatically add the destination area of 

the drop-off. 

Figure 42: Job drop-off. 



5.23. Street Hails 

Details of street hails are also stored by the 

MTData terminal in the same way as any 

bookings which were dispatched to the vehicle 

during the current shift. 

Figure 43 shows the Street Hail screen for 

pick-ups. Details of the meter on and off times, 

and the pick-up areas are recorded to assist 

the driver. 

Pressing 1 allows the driver to view a map of 

the pick-up point and your car’s current 

position. 

Figure 43: Street Hail Display – Pick-up. 

Figure 44 shows the display at the end of the 

street hail including information on the 

distance travelled, drop-off area and time. 

Figure 44: Street Hail Display – Drop-off. 

5.24. Map Display 

The map function is accessed from the Main Menu by selecting [Next] and then the [Map] 

option. It is used to display the vehicle’s current location and the pickup and/or destination 

locations for any received bookings. 

5.24.1. Vehicle Location 

The Map option provides access to the map 

and navigation features. Selecting the [Car] 

option shows the current car location as 


If the speed of travel is greater than 5 km/h, 

then the direction of travel will be shown by an 

arrow. In cases where the vehicle is stationary 

or is travelling at less than 5 km/h, then the 

directional arrow will flash to show the last 

known direction. 

Figure 45: Map display. 

In cases where valid GPS is not currently being received, the last known position and direction 

will be shown and the arrow will be displayed in grey. 



The maps can be displayed in a range of different scales. The [Up] button zooms out (shows a 

greater area on the map) and the [Down] button zooms in (shows less area). 

5.24.2. Job Pickup 

When a booking is being displayed, selecting the number corresponding to an address will 

display a map showing the location of the address as shown below. The [Nav Pickup] option 

can also be used to request navigation guidance to the booking pickup address. 

Figure 46: Sample booking and map display. 

The map will automatically zoom to show the car and location of the address as the car 

approaches the location. 

Figure 47 and Figure 48 show zoomed in map displays including land plots and street numbers. 

Figure 47: Map display zoomed in. 

Figure 48: Map display zoomed in. 

The scale of the map can be adjusted using the [*Up] and [#Down] options. 

 

 

 

 

 

Selecting the [Car] option centers the map display on the current location of the 

vehicle. 

Selecting the [Car + Leg] option resizes the map to show the car and current 

address. 

Selecting the [+Leg] option centers the map display on the location of the next 

address. 

Selecting the [-Leg] option centers the map display on the location of the previous 

address. 

Selecting the [Job] option takes you back to the booking information display. 



5.24.3. Destination Location 

The destination address location can be shown in the same way as used for the pickup address. 

Select the number corresponding to the destination address to display the map as described for 

the pickup address. The same controls apply for both the pickup and destination addresses. 

5.25. Navigation 

5.25.1. Address Entry 

Addresses can be entered using the [Suburb] or [Street] options. Selecting [Street] from the 

Nav Menu displays the street entry screen. Type the street name using the on-screen keyboard. 

A list of streets that match the entered letters will be displayed. 

Figure 49: Navigation suburb entry. 

Figure 50: Navigation street selection list. 

Figure 49 shows the street display when the letters WOODV are entered. When the required 

street is displayed, select it from the list and make sure it is highlighted in blue as shown in 

Figure 50. Use the [] and [] arrows to move up and down the list. 

The next step is to enter the street number. Select the [Number] option to start entering the 

street number. 

A numeric keypad is displayed to allow entry 

of the street number. Type the required street 

number and when the correct address 

information has been entered, select the [Go] 

option to navigate from your current location to 

the entered address. 

If at any time an error is made it is possible to 

go back to either the street or suburb entry 

screen using the [Street] or [Suburb] option 

buttons. 

The [Clear] option button can also be used to 

clear any entered information and start again. 

Figure 51: Navigation street number entry. 



When the [Number] option is selected, the 

driver is able to nominate a cross street 

instead of a street number. To enter a cross 

street, select the [Cross Street] option and 

start entering the street name using the onscreen 

keyboard. 

In this example, GU has been entered, and a 

list of matching streets that cross Woodville 

Road is displayed. 

When the required street is displayed, select it 

from the list and make sure it is highlighted in 

blue. Use the [] and [] arrows to move up 

and down the list. 

Figure 52: Navigation route display. 

The navigation system will show a map with 

the suggested route. Voice instructions will be 

received in addition to the display of arrows 

indicating which way to turn when required. 

The [*Up] and [#Down] option buttons can be 

used to change the scale of the map display 

as required. 

Figure 53: Navigation route display. 

Navigation guidance to a booking can be accessed using the Nav Menu as already discussed. 

When a booking has been received, navigation to the received pickup address (or destination 

address if available) can be requested by selecting the [Nav Pickup] option from the Job 

Display Menu as shown in Figure 54 or [Nav Dropoff] once the customer has been picked up. 

Figure 54: Navigation to pick-up address. 

Figure 55: Navigation to drop-off address. 

 

The navigation system should only be used as a guide. The routes provided may not 

always be the best possible in all circumstances. Premier Cabs accepts no responsibility or 

liability resulting from a driver’s decision to follow the suggested route. 



5.26. Messages 

Messages are automatically displayed once they are received by the screen as shown. Press 

the [0] button to clear the message from the screen and resume operation. 

The call centre can also send interactive messages which prompt the driver for a response. The 

example shown in Figure 57 includes three possible responses. The driver selects the most 

appropriate response using the corresponding number. 

Figure 56: Received message display. 

Figure 57: Interactive message display. 

All messages received since logon are stored by the unit. To view a past message, select the 

[Next] option from the Main Menu and then the [Msgs] option to display a list of stored 

messages as shown. To display a stored message in full, select the corresponding number 

using the keypad or the touch-screen. If more than one screen of messages available, the [*Up] 

and [#Down] buttons can be used to navigate through the entire list. 

Figure 58: Past messages display. 

5.27. Fixed Price Jobs 

Some Corporate Account jobs are classified as Fixed Price Jobs. This means that thorough 

investigation has occurred to set zoned areas. These zoned areas have set prices. In the figure 

below we can see that all jobs in Zone 1 are worth $20 and all jobs in Zone 2 are worth $26. 



There are a wide range of prices within these 

zones, sometimes when doing a Zone 1 job it 

will only be a $9.50 fare but you will still 

receive the $20 fixed price. This works the 

other way as well if the fare was $23 due to 

extra traffic then you will still only receive the 

$20 fare. 

Not all jobs coming from these Corporate 

Accounts are fixed price and many are Price 

Required Jobs, please see 5.28. 

By accepting a Fixed Price Job you are 

agreeing to only be paid the fixed fare 

allocated to that zone. 

Figure 59: Fixed Price Zones 

A Fixed Fare job can be identified by the words 

“Fixed Price Fare”. 

The fixed price will be stated in the job screen, 

as seen in Figure 5761. 

Figure 60: Fixed Price Job Screen 

5.28. Price Required Jobs 

Some bookings will require a price to be provided by the driver at the end of the fare. These are 

typically Premier account. These bookings will be identified with the ! Price Required on Job 

text at the top of the job information display as shown in Figure 61. 

At the completion of the fare (i.e. when the taximeter is cleared) the fare entry screen will be 

displayed as shown in Figure 62. The driver is required to enter the total fare amount followed 

by [OK]. 

Figure 61: Price required job display. 

Figure 62: Fare entry screen. 



If the total fare was $14.50, the driver would 

enter 1450 followed by [OK]. If the fare was 

$20.00, the amount 2000 followed by [OK] 

would be entered. In this example a fare of 

$9.50 has been entered. 

A summary screen as shown in Figure 63 will 

then be displayed which details the previously 

entered pricing information. The fare details 

can be changed if required by selecting the 

corresponding number [1] and re-entering the 

fare amount. 

Figure 63: Price summary screen. 

Once the correct pricing information has been 

entered, the [Finalise] option must be 

selected to send the pricing information to the 

dispatch system. After this has been 

completed, the driver can then become 

available for their next job. 

Any completed pricing information is stored 

along with the job and can be retrieved if 

required by displaying the job and selecting 

the Pricing Details item, which in this 

example would be accessed using the [3] 

button. 

Figure 64: Job display with pricing details. 

5.29. Corporate Account Jobs 

Corporate Account jobs are work that is 

specifically from Premier’s high volume 

corporate users. This work is to be submitted 

on purple dockets (Figure 67). 

Premier’s Corporate work is only sent out to 

drivers who are recognised as Quality. This 

means if a driver behaves badly or incorrectly 

they can be taken off Corporate Account work. 

Corporate Account jobs require an 

authorization number to be recorded on a 

purple docket. Without this, you will not get 

paid for the job. 

Figure 65: Authorization Number 

The system will provide you with an authorization number if an acceptable fare has been entered 

as shown in Figure 65. Note this is called an Order # in MTData. 

You should record this Order # on the docket in the relevant area. For Premier Account Dockets, 

the Order # should be recorded in the field marked Authorization No as shown in Figure 66 

below. You can optionally record the authorization number on the docket stub for your own 

records – as shown below. 



5.30. Driver Alarm 

Figure 66: Sample Premier Docket with Authorization Number Recorded 

A driver alarm switch 

is provided which can be used in cases where the driver is threatened with 

physical violence or is in immediate danger. It is important to press and hold the button for at 

least 5 seconds to activate an alarm. 

When your alarm has been activated, a “!” is displayed after 

the car number as shown in 

Figure 67. This is the only indication in the 

vehicle that the driverr alarm has been activated. The 

equipment will appear to continue to operate normally. 

By pressing your alarm, the query operator back at base is immediately alerted to your alarm 

and now has the ability to listen to what 

is happening in your 

vehicle. The location of your 

vehicle is also provided so help can be sent if required. 

Once the alarm is activated, it is importantt to try and describe what is happening in your taxi so 

the operator can assess the situation and provide the police 

with as much information as 

possible. 

Say things like: 

Figure 67: Driver alarm indicator. 

“Don’t shoot me with that gun” or 

“Don’t stab me with that knife I have 

three children” or 

“Don’t hurt me, I don’t want to fight you” 

Always obey the instructions given by the attacker – your personal safety is 

the only thing that is 

important. 

Once an alarm has been activated, it can only be cleared by the query operator. 

© 2006 Mobile Tracking and Data Pty. Ltd. 

Revision 0.2, 

9 November 2006 

Page 31 of 50

If you accidently set off the alarm you should: 

 

 

 

Pull over to the side of the road 

Check the screen is displaying the “Exclamation Mark” 

Say out loud that “I’m OK” and say your “authority number”. Repeat this several times. 

The Premier base supervisor will listen carefully and then reset your alarm. 

You may also need to return to the Granville base to have your camera reset – you must not 

continue to work if the camera indicates it is locked – the red and green lights will flash on the 

hand control and you must return to the base immediately where this can be reset at any time, 

day or night. 

Remember – stay safe – and if you are attacked or under threat use the alarm procedures. Make 

sure you keep your driver handbook with you at all times for every shift and re-read the alarm 

section from time-to-time to make sure you are aware. Finally, always: 

 

 

test your camera at the start of each shift; 

locate the alarm switch – the taxi you’re about to drive may be different. 

5.31. Advance bookings 

A driver’s ability to access advance bookings is determined by the conditions attached to his 

logon number. Only Maxi and Peninsula drivers are able to view advance bookings by selecting 

[Next] from the Main Menu and then [Adv Book] as shown in Figure 68 and Figure 69. The 

advance booking screen can be viewed as long as a driver is logged onto the system (i.e. they 

do not have to be available for work or plotted). 

Figure 68: Driver Main Menu Display. 

Figure 69: Driver Next Menu Display. 

This will display the advance bookings screen as shown in Figure 70. 

If the driver is able to access the Cover Jobs display, then the Advance Bookings and Cover 

Jobs displays will provide toggle buttons [] to allow the driver to easily and quickly switch 

between the two screens as shown in Figure 70 and Figure 71. 



Figure 70: Advance Booking Display - Cover Toggle 

Button. 

Figure 71: Cover Display - Advance Booking Toggle 

Button 

If there are new advance bookings available to be viewed by the driver, the status line will show 

the icon as shown in Figure 72. Once the driver has viewed these jobs, the icon will no 

longer be displayed and will only be redisplayed when there are new advance bookings 

available to be viewed. 

The format of the advance bookings list 

display can include a number of fields such 

as: 

(1). Pickup suburb 

(2). Conditions e.g. U for capsules etc. 

(3). Destination suburb 

(4). Job fleet name 

Figure 73 shows an example Advance 

Booking list with all available fields displayed. 

Figure 72: Advance Booking Indicator. 

Figure 73: Advance Booking Display Options. 

When viewing the list of current advance bookings, new bookings will be added to the end of the 

list as they become available. The [Refresh] option will re-sort the list in date/time order. If 

there is more than one page of available advance bookings, the [*Up] and [#Down] options can 

be used to navigate through the list. 

To request an advance booking, select the 

number corresponding to the required booking 

from the displayed list of available bookings. 

As bookings are taken by other drivers, they 

will be grayed out and cannot be requested by 

other drivers. The [Refresh] option can be 

used to update the list of bookings. 

When an advance booking has been 

successfully requested by a driver, a message 

with the partial booking details will be sent as 




Figure 74: Advance Booking Details Message. 

To prevent drivers from taking several 

advance bookings all due to be picked up on 

or about the same time, a minimum time 

between bookings of 60 minutes has been 

established. 

If a driver requests a booking which has a 

pickup within 60 minutes of one of their other 

advance bookings, a message as shown in 

Figure 75 will be displayed. 

Figure 75: Advance Booking Time Restriction. 

Once an advance booking has been successfully requested, it is “reserved” for that driver. 

However, you are required to reconfirm your ability to do the job a short time prior to the actual 

pickup time, as shown in Figure 76. This time is typically 30 minutes prior to the booking but may 

be a few minutes longer, depending on the pickup area, to allow for traffic in built-up areas. 

When a driver logs on to the system, they can be provided a summary of upcoming “assigned” 

bookings as shown in Figure 77. These will include advance bookings requested by the driver 

(identified by an [A]). These jobs will be sorted in date/time order. 

Figure 76: Advance Booking – Reconfirmation 

Figure 77: Driver Assigned Booking Summary. 

To check the advance bookings at any other time 

during the shift, the driver can check the advance 

booking messages received at the start of the 

shift. 

To do this select [Next] from the Main Menu and 

choose [Msgs]. Then select the message folder 

relating to Assigned Bookings – in the example in 

Figure 78 you would select 1. 

Figure 78: Messages Screen. 

The message listing of Assigned and Advance bookings can then be reviewed by selecting the 

Assigned Booking Summary in Figure 79. 



If a future advance booking is subsequently cancelled by the customer, the driver will be advised 

with a message as shown in Figure 80. 

Figure 79: Reviewing Advance bookings Message. 

Figure 80: Advance Booking Cancellation Message. 

5.32. Driver Destination 

The Driver Destination feature allows a driver to 

nominate a restricted region in which they wish to 

work. This feature is intended to assist a driver at 

changeover/school run times and should be used 

only when necessary as it will limit the number of 

jobs a driver will receive. 

The Driver Destination option can be accessed 

from the Main Menu by selecting the [Next] 

option followed by [Tools]. This will display the 

Tools Menu as shown in Figure 81. The Driver 

Destination can then be selected using the 

[Driver Dest] option button. 

Figure 81: Tools menu. 

The Driver Destination menu is shown in Figure 82. To set a Driver Destination select the [New] 

option. Enter the area number of their destination using the keypad as shown in Figure 83. 



Figure 82: Driver destination display. 

Figure 83: Driver destination area entry. 

Once the destination area number has been 

specified, a region is automatically created as 


The points labeled , , , and can be 

moved to adjust the shape of the Driver 

Destination. The [*Up] and [#Down] options 

can be used to zoom the area display out and 

in as required. 

Figure 84: Driver destination creation. 

In the example in Figure 85, point 4 has been 

selected for adjustment. 

Using the keypad, select a point to move using 

its corresponding number. The point will be 

highlighted in red and the permitted range of 

movement displayed as shown in Figure 85. 

The keypad arrow keys ▲,,▼, can then be 

used to move the selected point as required. 

Once the required Driver Destination has been 

created, use the [Set] option to send the 

request to the dispatch system. If the request 

is successful, a message as shown in Figure 

86 is displayed. Whenever a Driver 

Destination is currently set, a D is displayed on 

the status line to indicate this to the driver. 

Figure 85: Driver destination point editing. 

Driver 

Destination 

Indicator 

Figure 86: Driver destination set. 



To clear or remove a set Driver Destination, use 

the [Clear] option available from the Destination 

Menu. 

The [Clear] option is only available if a Driver 

Destination is currently set. 

When a Driver Destination is successfully cleared 

a confirmation message will be displayed and the 

D indicator cleared from the status line. 

Figure 87: Driver destination clear option. 

Appendix 1 – Dispatch Rules 

This appendix covers how dispatch rules work in areas with and without ranks. By understanding 

how the system dispatches work you will be able to maximize your chances to receive work. 

GPS Dispatch 

The Premier dispatch system breaks the Sydney Metropolitan area down into areas. A list of 

these is provided in Appendix 2 – Areas and Ranks. 

For most areas within Sydney, Premier operates a system called GPS dispatch. This draws 

imaginary rings around the pickup location and looks for cars within each ring. Figure 89, below 

shows an example of GPS dispatch. The rings are centered on the pickup address and in this 

example there are two rings. The inner ring is called Ring 1, and the outer ring – Ring 2. 

When cars make themselves GPS Available (see section 5.5), they are telling the dispatch 

system they are available for radio work. The longer the car waits for a job, the more GPS time 

they have as shown on the status bar on their screen. In Figure 88 below, the car has 97 

minutes of GPS Time. 

Vehicle 

Status 

Figure 88: Status line. 

Below is an example of how the dispatch system chooses the best car for a given job. 



Example 1 – GPS Dispatch 

A customer rings up for a taxi, in Auburn. There are three cars, Car 1, Car 2 and Car 3 all close 

by as shown in Figure 89– so who gets the job 

There are two taxis 

inside Ring 1: 

Car 1, and 

Car 2. 

A third taxi, Car 3, is also 

nearby but in Ring 2. 

Let’s assume: 

Car 1 has 45 minutes 

of GPS Time; 

Car 2, has 30 mins; 

Car 3 has 60 mins. 

So who gets the job 

Figure 89: Example 1 - GPS Dispatch. 

When the job is broadcast across the radio network, by the dispatch system, Car 1 is offered the 

job first – as it has the most GPS Time inside Ring 1. 

If Car 1 rejects the job, it is then offered to Car 2. It is the next car, inside ring 1. 

Let’s assume that Car 2 also rejects the job, the next car to be offered the job is Car 3. 

Even though Car 3 has more GPS waiting time than the other cars, it gets offered the job last, as 

it is not inside Ring 1. 

This tries to offer work to the best available car to ensure drivers that are close to the pickup and 

have been waiting the longest time will receive the job. 

In this example, cars 1 and 2 would both receive a reject penalty, losing all their GPS Time and 

receive a two minute penalty before they can become available for work. If Car 3 rejected the 

job, there would be no penalty, as the reject penalty only applies to cars in Ring 1. 



Example 2 – Rank Preference 

Currently there is a rank at Auburn station, and cars plotted on the rank get priority on jobs 

offered in the Auburn area – Area 2 (shown in the light-red shaded area in Figure 90). 

Let’s assume: 

Car 1 has 45 mins; 



Car 4 is in Position 1 

on Auburn rank; and 

Car 5 is in Position 2. 

So who gets the job 

This time Car 4 wins the 

job as it is the first car 

on the rank. 

If this job is rejected by 

Car 4, then Car 5 is 

offered the job. 

If both cars on the rank 

reject the job it is 

offered to cars based 

on GPS rings and 

would work exactly as 

shown in Example 2. 

Figure 90: Example 3 - GPS Dispatch with Rank Preference. 

Note: if the pickup address was outside of Area 2, say at St Johns Rd, the cars on Auburn rank 

would not be offered the job ahead of other cars (rank preference); the system would use GPS 

Dispatch instead. 

For jobs that are located inside an area with a rank, priority is given to: 

1. Cars plotted on the rank – in plot position order; 

2. Cars inside Ring 1 with the most GPS time; 

3. Cars inside Ring 2 with the most GPS time. 



Appendix 2 – Areas and Ranks 

The following information is provided: 

 

 

 

Areas listed in numerical order; 

Areas listed in alphabetical order; 

A list of ranks. 

Table 1 – Areas in Numeric Order 

Areas that contain ranks are shown in bold. The ranks themselves are shown in Table 3. 

Area 

Number 

Area 

Area 

Number 

Area 

1 Granville 36 Mosman 

2 Auburn 37 Neutral Bay 

3 Guildford West 38 North Sydney 

4 Westmead 39 Crows Nest 

5 Pendle Hill 40 St Leonards 

6 Seven Hills 41 Artarmon 

7 Seven Hills North 42 Lane Cove 

8 Blacktown South 43 Chatswood 

9 Marayong 44 Cammeray 

10 Greystanes 45 Willoughby 

11 Glendenning 46 Roseville - Lindfield 

12 Mt Druitt 47 Killara - Gordon 

13 St Clair 48 Pymble - St Ives 

14 Plumpton 49 Turramurra - Wahroonga 

15 Whalan 50 Hornsby - Normanhurst 

16 Cambridge Park 51 Berowra - Mt Colah 

17 Penrith 52 West Pennant Hills 

18 Penrith South 53 Epping 

19 Merrylands West 54 Hunters Hill 

20 Huntingwood 55 Ryde 

21 Cranebrook 56 Macquarie Park 

22 Kingswood 57 Eastwood 

23 Blacktown North 58 West Ryde 

24 Silverdale 59 Ermington 

25 Cobbitty 60 Rydalmere 

26 Camden Airport 61 Dundas 

27 Camden 62 Carlingford 

28 Narellan 63 Drummoyne 

29 Newport 64 Balmain 

30 Mona Vale 65 North Parramatta 

31 Collaroy 66 Llandilo 

32 Dee Why 67 Castlereagh 

33 Brookvale 68 Merrylands 

34 Manly 69 Guildford East 

35 Balgowlah 70 Appin 



Area 

Number 

Area 

Area 

Number 

Area 

71 Ambarvale 106 Strathfield 

72 Bradbury 107 Enfield 

73 Campbelltown 108 Croydon 

74 Claymore 109 Belmore 

75 Raby 110 Mortdale 

76 Leumeah 111 Beverley Hills 

77 Minto 112 Revesby 

78 Concord 113 Hurstville 

79 Silverwater 114 Sutherland 

80 Rosehill 115 Cronulla 

81 Parramatta 116 Wetherill Park 

82 Rockdale 117 Fairfield 

83 Airport 118 Prairiewood 

84 Marrickville 119 Horsley Park 

85 Leichhardt 120 Greenfield Park 

86 Enmore 121 Cabramatta 

87 Pyrmont - Glebe 122 Green Valley 

88 Chippendale 123 Hoxton Park 

89 Redfern 124 Liverpool 

90 Surry Hills 125 Prestons 

91 Paddington 126 Casula 

92 Potts Point 127 Oran Park 

93 Bellevue Hill 128 Edmondson Park 

94 Vaucluse 129 Ingleburn 

95 Bondi 130 Kemps Creek 

96 Randwick 131 Terrey Hills 

97 Moore Park 132 Belrose 

98 Alexandria 133 Frenchs Forest 

99 Eastlakes 134 Windsor 

100 Port Botany 135 Riverstone - Schofields 

101 Chipping Norton 136 Quakers Hill 

102 Condell Park 137 Winston Hills 

103 Chester Hill 138 North Rocks 

104 Lidcombe 139 Bella Vista 

105 Greenacre 140 Baulkham Hills 



Area 

Number 

Area 

Area 

Number 

Area 

141 Castle Hill 203 Delwood 

142 Glenhaven 207 Carlingford West 

143 Pennant Hills 208 Marsfield 

144 Rouse Hill - Kellyville 209 Westleigh 

145 Oakville - Nelson 211 Merrylands East 

146 Annangrove - Kenthurst 212 Epping West 

147 Round Cnr - Mid Dural 213 Seven Hills West 

148 North Richmond 214 Blacktown CBD 

149 Wilberforce 216 Bankstown Airport 

150 East Kurrajong 221 NRMA Blacktown 

151 Cattai - Wiseman's 223 NRMA Penrith 

152 Arcadia - Dural 225 AAMI Willoughby 

153 Brooklyn - Mooney Mooney 227 Top Ryde 

154 Lower Mountains 228 Macquarie Park 

155 Mid Mountains 229 Gladesville 

156 Upper Mountains 230 Five Dock 

157 Emu Plains 232 Chatswood West 

158 City South West 233 Castle Cove 

159 City West 234 Milsons Point 

160 City North West 235 Cremorne 

161 City South East 236 Spit Junction 

162 City North East 

163 Out of Area 

193 Beecroft 

194 Bella Vista AAMI 

195 Chester Hill West 

197 Richmond 

199 Auburn North 

200 Regents Park – Berala 

201 Silverwater West 

202 North Ryde 

As regular updates are made to the system, please check the driver website for the latest information, 

www.premiercabs.com.au/drivers 



Table 2 – Areas in Alphabetical Order 

Areas that contain ranks are shown in bold. The ranks themselves are shown in Table 3. 

Area 

Area 

Number 

Area 

Area Number 

Airport 83 Castle Hill 141 

Alexandria 98 Castle Cove 233 

Ambarvale 71 Castlereagh 67 

Annangrove - Kenthurst 146 Casula 126 

Appin 70 Cattai - Wiseman's 151 

Arcadia - Dural 152 Chatswood 43 

Artarmon 41 Chatswood West 232 

Auburn 2 Chester Hill 103 

Auburn North 199 Chester Hill West 195 

Chippendale 88 

Balgowlah 35 Chipping Norton 101 

Balmain 64 City North East 162 

Bankstown Airport 216 City North West 160 

Baulkham Hills 140 City South East 161 

Beecroft 193 City South West 158 

Bella Vista 139 City West 159 

Bella Vista AAMI 194 Claymore 74 

Bellevue Hill 93 Cobbitty 25 

Belmore 109 Collaroy 31 

Belrose 132 Concord 78 

Berowra - Mt Colah 51 Condell Park 102 

Beverley Hills 111 Cranebrook 21 

Blacktown CBD 214 Cremorne 235 

Blacktown North 23 Cronulla 115 

Blacktown NRMA 221 Crows Nest 39 

Blacktown South 8 Croydon 108 

Bondi 95 

Bradbury 72 Dee Why 32 

Brooklyn - Mooney Mooney 153 Delwood 203 

Brookvale 33 Drummoyne 63 

Cabramatta 121 

Dundas 61 

Cambridge Park 16 East Kurrajong 150 

Camden 27 Eastlakes 99 

Camden Airport 26 Eastwood 57 

Cammeray 44 Edmondson Park 128 

Campbelltown 73 Emu Plains 157 

Carlingford 62 Enfield 107 

Carlingford West 207 Enmore 86 



Area 

Area 

Number 

Area 

Area Number 

Epping 53 Llandilo 66 

Epping West 212 Lower Mountains 154 

Ermington 59 

Macquarie Park 228 

Fairfield 117 Macquarie Uni 56 

Five Dock 230 Manly 34 

Frenchs Forest 133 Marayong 9 

Marrickville 84 

Gladesville 229 Marsfield 208 

Glendenning 11 Merrylands 68 

Glenhaven 142 Merrylands East 211 

Granville 1 Merrylands West 19 

Green Valley 122 Mid Mountains 155 

Greenacre 105 Milsons Point 234 

Greenfield Park 120 Minto 77 

Greystanes 10 Mona Vale 30 

Guildford East 69 Moore Park 97 

Guildford West 3 Mortdale 110 

Mosman 36 

Hornsby - Normanhurst 50 Mt Druitt 12 

Horsley Park 119 

Hoxton Park 123 Narellan 28 

Hunters Hill 54 Neutral Bay 37 

Huntingwood 20 Newport 29 

Hurstville 113 North Parramatta 65 

North Richmond 148 

Ingleburn 129 North Rocks 138 

North Sydney 38 

Kemps Creek 130 

Killara - Gordon 47 Oakville - Nelson 145 

Kingswood 22 Oran Park 127 

Out of Area 163 

Lane Cove 42 

Leichhardt 85 

Leumeah 76 

Lidcombe 104 

Liverpool 124 



Area 

Area 

Number 

Area 

Area 

Number 

Paddington 91 Seven Hills 6 

Parramatta 81 Seven Hills North 7 

Pendle Hill 5 Seven Hills West 

Pennant Hills 143 Silverdale 24 

Penrith 17 Silverwater 79 

Penrith NRMA 223 Silverwater West 201 

Penrith South 18 Spit Junction 236 

Plumpton 14 St Clair 13 

Port Botany 100 St Leonards 40 

Potts Point 92 Strathfield 106 

Prairiewood 118 Surry Hills 90 

Prestons 125 Sutherland 114 

Pymble - St Ives 48 

Pyrmont - Glebe 87 Terrey Hills 131 

Top Ryde 227 

Quakers Hill 136 Turramurra - Wahroonga 49 

Raby 75 Upper Mountains 156 

Randwick 96 

Redfern 89 Vaucluse 94 

Regents Park - Berala 200 

Revesby 112 Willoughby AAMI 225 

Richmond 197 West Pennant Hills 52 

Riverstone - Schofields 135 West Ryde 58 

Rockdale 82 Westleigh 209 

Rosehill 80 Westmead 4 

Roseville - Lindfield 46 Wetherill Park 116 

Round Cnr - Mid Dural 147 Whalan 15 

Rouse Hill - Kellyville 144 Wilberforce 149 

Rydalmere 60 Willoughby 45 

Ryde 55 Windsor 134 

Winston Hills 137 



Table 3 – Ranks in Numeric Order 

Each rank has a Rank Area Number. Use this number to plot into the rank or use the Auto plot 

option as explained in section 5.6. 

Rank 

Area 

Number 

Rank Location Hours 

Area 

Number 

Served by 

Rank 

Area Name 

Served by Rank 

164 Granville Rank 

Russell St, 

Granville 

24 hrs, 7 days 1 Granville 

165 Alfred St Rank (City) 

Alfred St, 

Circular Quay 

166 Lime St Rank (City) Lime Street, City 

167 Chifley Sq Rank (City) Phillip St, City 

168 Park St Rank (City) 

169 Sussex St Rank (City) 

170 Homebush Rank 

Park St (between 

Pitt & 

Castlereagh Sts) 

City 

Sussex St 

(between Market 

& Druitt Sts - 

Darling Park), 

City 

Herb Elliott Av, 

Homebush 

7pm - 6am (Mon to 

Thu); 7pm Fri to 6am 

Mon 



Mon 



Mon 



Mon 



Mon 

160 City North West 

159 City West 

162 City North East 

161 City South East 

158 City South West 

24 hrs, 7 days 79 Silverwater 

171 

North Ryde Rank - 

Optus 

Lyon Park Rd, 

North Ryde 

24 hrs, 7 days 56 Macquarie Park 

173 Lidcombe Rank 

174 Auburn Rank 

175 AAMI - Bella Vista 

Railway St, 

Lidcombe 

South Pde, 

Auburn 

Lexington Dr, 

Bella Vista 

24 hrs, 7 days 104 Lidcombe 

24 hrs, 7 days 2 Auburn 

24 hrs, 7 days 139 Bella Vista 

176 Hornsby Rank 

Station St, 

Hornsby 

24 hrs, 7 days 50 

Hornsby - 

Normanhurst 



Rank 

Area 

Number 


Area 

Number 

Served by 

Rank 

Area Name 


177 RNS Rank 

178 Manly Rank 

179 Brookvale Rank 

180 Dee Why Rank 

181 Narrabeen Rank 

182 Mona Vale Rank 

183 Frenchs Forest Rank 

185 Bella Vista Rank 

186 Epping Rank 

187 Eastwood Rank 

188 West Ryde Rank 

189 Ermington Rank 

190 Carlingford Rank 

191 Pennant Hills Rank 

Westbourne St, 

St Leonards 

Belgrave St, 

Manly 

Warringah Mall, 

Brookvale 

Howard Av, Dee 

Why 

Pittwater Rd, 

Narrabeen 

Barrenjoey Rd, 

Mona Vale 

Forest Way, 

Frenchs Forest 

Woolworths 

Way, Bella Vista 

Langston Pl, 

Epping (East side 

of station) 

West Pde, 

Eastwood (West 

side of station) 

West Pde, West 

Ryde (West side 

of station) 

Betty Cuthbert 

Ave, Ermington 

(shopping centre) 

Pennant Hills 

Rd, Carlingford 

(near Carlingford 

Court) 

Ramsay Rd, 

Pennant Hills 

(West side of 

station) 

24 hrs, 7 days 40 St Leonards 

24 hrs, 7 days 34 Manly 

24 hrs, 7 days 33 Brookvale 

24 hrs, 7 days 32 Dee Why 

24 hrs, 7 days 31 Collaroy 

24 hrs, 7 days 30 MonaVale 

24 hrs, 7 days 133 Frenchs Forest 

24 hrs, 7 days 139 Bella Vista 

24 hrs, 7 days 53 Epping 

24 hrs, 7 days 57 Eastwood 

24 hrs, 7 days 58 West Ryde 

24 hrs, 7 days 59 Ermington 

24 hrs, 7 days 62 Carlingford 

24 hrs, 7 days 143 Pennant Hills 



Rank 

Area 

Number 


Area 

Number 

Served by 

Rank 

Area Name 


192 Beecroft Rank 

196 Chester Hill Rank 

198 Merrylands Rank 

Hannah St, Beecroft 

(West side of station) 

Chester Hill Rd, 

Chester Hill (South 


Pitt St, Merrylands 

(West side of station) 

24 hrs, 7 days 193 Beecroft 

24 hrs, 7 days 103 Chester Hill 

24 hrs, 7 days 68 Merrylands 

204 Delwood Rank Delwood St, Delwood 24 hrs, 7 days 203 Delwood 

205 Greystanes Rank 

210 Guilford Rank 

Cnr Terry & Percy 

Sts, Greystanes 

Military Rd, Guilford 

West 

24 hrs, 7 days 10 Greystanes 

24 hrs, 7 days 3 Guilford West 

215 

Blacktown Westpoint 

Rank 

Alpha St, Blacktown 

(on roof of Westpoint 

shopping centre) 

24 hrs, 7 days 8 Blacktown South 

217 Waterloo Rank 

NRMA Care & Repair 

Centre 

24 hrs, 7 days 218 Delwood 

222 

NRMA Blacktown 

Rank 

1 Butterfield St, 

Blacktown 

24 hrs, 7 days 221 

NRMA 

Blacktown 

224 NRMA Penrith Rank 

226 

AAMI Rank - 

Willoughby 

231 Macquarie Uni Rank 

237 Crows Nest Rank 

238 Chatswood West Rank 

239 Artarmon Rank 

240 Coxs Rd Rank 

59 Jack Williams Dr, 

Penrith 

120 Penshurst St, 

Willoughby (AAMI 

complex) 

Herring Rd, 

Macquarie Park 

(outside shopping 

centre) 

Burlington St, Crows 

Nest (cnr Alexander 

St) 

Victoria Ave, 

Chatswood (west side 

of station) 

Elizabeth St, 

Artarmon (northern 


Coxs Rd, North Ryde 

(off Lane Cove Rd) 

24 hrs, 7 days 223 NRMA Penrith 

24 hrs, 7 days 45 

AAMI 

Willoughby 

24 hrs, 7 days 56 Macquarie Uni 

24 hrs, 7 days 39 Crows Nest 

24 hrs, 7 days 232 Chatswood West 

24 hrs, 7 days 41 Artarmon 

24 hrs, 7 days 55 Ryde 



Rank 

Area 

Number 

241 Five Dock Rank 


Garfield St, Five 

Dock (cnr of 

Thompson Lane) 

Area 

Number 

Served by 

Rank 

Area Name 


24 hrs, 7 days 230 Five Dock 

242 Gladesville Rank 

243 Top Ryde Rank 

244 Strathfield Rank 

245 Mosman Rank 

246 Neutral Bay Rank 

247 Chatswood Rank 

Jordon St, Gladesville 

(facing Western Cr) 

Pope Rd, Top Ryde 

(outside shopping 

centre) 

Albert Rd, Strathfield 

(south side of station) 

Avenue Rd, Mosman 

(btw Gladstone Ave & 

Military Rd) 

Rangers Rd, Neutral 

Bay (btw Yeo St & 

Military Rd) 

Anderson St, 

Chatswood (btw 

Victoria Ave & 

Endeavour St) 

24 hrs, 7 days 229 Gladesville 

24 hrs, 7 days 227 Top Ryde 

24 hrs, 7 days 106 Strathfield 

24 hrs, 7 days 36 Mosman 

24 hrs, 7 days 37 Neutral Bay 

24 hrs, 7 days 43 Chatswood 



Appendix 3 – M Codes and Their Meanings 

Throughout MTData and Premier systems “M Codes” are used to define a particular event 

occurring. M Codes are used mainly in communication between the Premier Base and a vehicle. 

The list below shows all currently used M Codes and their meanings. 

M Code 

Meaning 

M1 

M3 

M4 

M6 

M7 

M8 

M9 

M10 

M11 

M12 

M13 

M16 

M19 

M20 

M21 

M22 

M23 

M24 

M25 

M26 

M27 

M40 

M50 

Your car is outside the premises, ring customer 

No job 

No job, service fees apply 

Local destination 

Account job 

Passenger contacted, do not start meter until passenger in vehicle 

Unacceptable passenger, i.e. intoxicated 

Regular client 

Incapacitated passenger, please assist 

Repeat of message 

Driver under attack 

Parcel booking 

Offload from another network 

Possible M13, used to alert query to possible threat 

One passenger 

Two passengers 

Three passengers 

Four passengers 

Five passengers 

Six passengers 

Requires answer to offload 

Subsidised fare, 50% on voucher 

Needs wheelchair access vehicle

MTData Handbook - Premier Cabs

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