The Momentum Continues... high-TeCh updaTes ... - Premier Cabs

July 2012
Want To
Make More
Money?
See Premier Tips
on pages 8-9 for
pointers
The Momentum
Continues...
As Premier Cabs grows from strengthto-strength
we all benefit – drivers, staff
and operators.
This edition of Premier Post sees us
announce another 10 drivers who have
taken home up to $1,000 each just for
doing the right thing and helping us
make the radio jobs more reliable. The
competition ends on 30 June so there’s
still time to win.
We also announce a rewards system
for new drivers – who can take home
up to $600 in their first year on the job.
A number of dedicated and highperformance
staff have been promoted
in the last few months, and we have
hired in key positions to maintain our
momentum.
With a steady rise in customer
bookings through the Apps or our Call
Centre, the best way for us to cement
our leadership position is to keep
passengers coming back to Premier
Cabs – and the key to that is customer
service,” said Mr Peter Hyer, Chairman
of Premier Cabs.
“I thank the entire team for doing the
right thing and building our market
share rather than just looking after
their own patch. It is becoming very
obvious that as market share grows we
all benefit.”
high-tech updates inside - PAGES 6-7

News&Notices
Uniform Sales
The Uniform Shop is stocked up with winter uniforms and special prices:
• Premier Jackets - $60.00
• 100% wool vests or jumpers - $75.00
• Old-style Bomber Jackets -
$25.00 (limited sizes left).
Keep warm and comply with the regulations – drop in and shop today!
Please note that the Uniform Shop is open extended hours (9am-3pm) on Close-Off days.
Premier Cabs can help.
purchase of new or second hand vehicles for use in your
taxi business.
contact Robert on 8868 4200 or email us at
www.premiercabs.com.au
PREMIERPOST 2

Members’ Close-Off Schedule
Members’ Close Off
Tuesday 12 Jun*
Monday 9 Jul
Monday 6 Aug
Monday 3 Sept
Tuesday 2 Oct
Monday 29 Oct
Monday 26 Nov
Monday 24 Dec
*Publication dates for Premier Post.
ANZAC Day
Members’ Payment
Friday 29 Jun
Friday 27 Jul
Friday 24 Aug
Friday 21 Sept
Friday 19 Oct
Friday 16 Nov
Friday 14 Dec
Friday 11 Jan
Thank you to Tony Kervin (T8423),
Judith Henderson (T3788) and Michael
Humphrys (T2960) who assisted
veterans on ANZAC Day.
These three drivers transported 7
veterans, 2 carers, 4 grandchildren of
a recently deceased veteran and three
other friends. Numbers were down this
year due to the unfortunate passing of
many veterans.
Workers Compensation
Insurance
Don’t expose yourself financially and
professionally by skipping Workers Comp
Insurance.
Workers Compensation Insurance is
compulsory in NSW for any taxi operator who
allows anyone else to drive for him/her.
If cover is not taken out, the operator is liable
for large fines and loss of accreditation if
detected.
An accident can happen at any time and you
would be surprised at the number of incidents
which occur on a driver’s first shift – so make
sure you are covered from the very start.
ATIA Conference
By Rhonda Chesterton
More than 300
delegates from the
taxi industry gathered
on the Gold Coast
for this year’s ATIA
Conference aptly
names ‘ Quality
Thinking, Quality
Service’.
The keynote address
was provided by
former Olympic
swimmer, Duncan Armstrong who covered a
range of topics from social media to the role of
taxis in tourism and business, positive public
relations and the vehicles of tomorrow.
Sessions which were of most interest were
the ones on migration trends, the Victorian
Taxi Inquiry, unauthorised Apps and
international regulatory trends. Exhibitors
included Toyota, MT Data, Cabcall,
Transguard Insurance, Cabcharge, Rova
Media, Tiemans and Verifeye.
Conference delegates agreed that this year’s
conference was one of the best for a long time.
PREMIERPOST 3

TheMomentumContinues...
Meet Our Latest Winning
Drivers!
June is the last month of the Premier Cabs
Driver Competition - congratulations to all
drivers who have won so far.
Hurry – there’s only one more draw. For
every radio job completed, drivers get one
entry. The more radio jobs you complete,
the more entries you get and the better your
chance of winning.
Competition Ends
30TH
June!
Only one more draw left.
NSW Permit No. LTPS/12/00009
March Winners
April Winners
1st prize
$1000
Baljinder
Singh
(GH7660)
please
come
collect
your
PRIZE
1st prize
$1000
Gurjinder
Singh
(GT2221)
please
come
collect
your
PRIZE
2nd prize $500
Sione Ma Fuataimi Mahe
(ER7281)
2nd prize $500
Saroop Chohan
(FB9301)
3rd prize $250
Narayan Bahadur
Thapa
(GR6181)
please
come
collect
your
PRIZE
3rd prize $250
Faruk Uddin
(EF6184)
please
come
collect
your
PRIZE
please
come
collect
your
PRIZE
4th prize $150
Mohammad Fariad
Saedet (FV8859)
5th prize $100
Dilbagh Singh Kahlon
(EG3900)
4th prize $150
Cherif Mazsouzs
(GQ9308)
5th prize $100
Mark Salamba
(AI6853)
PREMIERPOST 4

New Driver Competition from July
New drivers can sign on before
31 July to be eligible for cash
back after 50 or 200 shifts.
When new drivers complete
the Premier PIN training
course, they can elect to be
eligible for one of two options –
drive for Premier for 12 months
and complete 200 shifts in a
Premier Cab and get $600
cash back; or drive on the
Premier network for 3 months
and complete 50 shifts in a
Premier Cab in that time
and get $300 back.
Other terms and
conditions apply – see
the brochure available
at the front desk at the
network.
Staff Promotions
New Staff
Hayley Calvert
Marketing Coordinator
formerly in the call centre.
Christal Chaloub
Call Centre Staff Coordinator
formerly at Virgin Australia
and Sydney Airport.
Sean Conneely
Operators Manager
formerly working in insurance
and vehicle sales positions.
Dennis Mavroudis
Workshop Manager
formerly a technician
Richard Naing
Office Trainee
just left school and keen
on a career in business.
PREMIERPOST 5

High-TechUpdates
Keep your Touch Screen
Clean
It is very important the touch screens
are NOT cleaned with chemical cleaners
as these will cause permanent damage.
Only special touch screen cleaning
wipes should be used to clean the
screens - you can buy these at most
computer stores.
Frequently Asked
Questions About
Keypads
How far is the keypad range? Drivers
often bring their keypads into the
workshops because they don’t work
from their house or inside a building
some distance from the cab. The
keypad range is 10 meters – it will only
work in open areas not from inside
buildings or homes.
Are keypads interchangeable? No – the
keypad will only work with the screen
that it is programmed to. There have
been cases of stolen keypads and
drivers trying to get them connected to
their screen, so if you are leaving your
vehicle either take the keypad with you
or make sure the cab is securely locked.
New Workshop Location
L & J Taxi Meters have opened a new workshop at
Unit 21, 180 Victoria Road, Marrickville
Enmore Rd
Victoria Rd
Chalder St
Edinburgh Rd
Sydenham Rd
Call Dave or Spiro on
8868 4265
Located on Victoria Rd between
Sydenham Rd and Enmore Rd
Sydenham
Sales, installation & service of:
Communications Equipment
Radios
Cameras
Roof Signs
Taxi Meters
Cabcharge EFTPOS
Plus camera / alarm certificates and camera downloads
PREMIERPOST 6

JACQUI’s BLOG – Cover Jobs
From the Main Menu select the
[COVER] option – this can be
done while plotted on a rank,
or when you are available or
engaged.
The list of cover jobs are
displayed in order from the
closest job to you – so the
further down the list you go the
further away the job is from you.
The screen also shows:
• If there is an even or odd
number in the street.
• Any extra conditions
required on booking – for
example, ‘U’ means a
capsule is required.
• A small clock if the booking is
required at a particular time.
If you are engaged, a Cover
Jobs Filter allows you to specify
a single area to view cover
jobs. This is helpful to look for
available work in an area around
where you will be dropping your
passenger.
To set the filter, select the
[FILTER] option which appears
on the Cover screen, enter the
required area number and then
[OK]. If you make a mistake
when entering the area number,
use the [CLEAR] option.
Once a Cover Filter has been
set, the [RESET] option can be
used to clear the filter and show
all available cover jobs.
Apps Bookings
Bookings through our apps continue to grow in
popularity nearly doubling each month and we
anticipate a spike in demand around the new
Android App.
The new App was launched in May, and has
all the features of the iphone App. It can be
downloaded from Android market at https://
play.google.com/store by searching for ‘icab
Sydney’.
Premier’s icabairport and icabprestige will also
be available soon on the Android.
Meantime in April and May Premier advertised
its 3 iphone Apps on the backs of taxis.
Downloads during the campaign showed a
marked increase – in the first week alone there
were 150% more than in the previous week.
Virtual Risk Manager
Keep the costs of your Zurich Insurance down
by using the Virtual Risk Manager – an online
program which allows you to assess how your
drivers will react to given situations so that you
can advise them on how to avoid accidents.
The tool is used by many transport companies
around the world and has a proven record in
helping operators to reduce the accident rates
of drivers.
There is a very small cost per driver – please
see the Insurance Department at the base for
more information and a demonstration.
Any Feedback?
Let us know if you have any feedback on the
new plotting system for dispatch of radio jobs
in the Hawkesbury area.
Rank Plotting is now working for Richmond
(451) and Windsor (452) ranks, and Area
Plotting is now working in the Richmond (124)
and Windsor (126) areas.
Radio jobs in Richmond and Windsor are now
dispatched in the following order – rank plotted
cars, area plotted cars, GPS and Cover.
PREMIERPOST 7

PremierTips
COMPLETE YOUR DOCKETS CORRECTLY FOR SPEEDY PAYMENT
TTSS
1. Write your Driver’s name and Driver Authority Number in full and clearly. Don’t forget these
dockets are machine read so write clearly – for example don’t let your 5 look like an S.
2. Fill in the correct date of the trip and be specific about the locations.
3. When writing the Taxi Number and indicate whether it is a T/TC plate.
4. Write the total fare in numbers and in words, and make sure they are for the same amounts.
5. Don’t forget to get the passenger to sign the docket.
6. Make sure you complete all the fare fields including the Subsidy Amount.
PREMIER DOCKETS
1. Use Premier Dockets for all radio jobs marked ‘Premier Dkt Only’.
2. Complete all fields on the top section of the docket.
3. Make sure the passenger completes all fields on the lower section and signs the docket.
4. Record as much information as possible to ensure you can fully justify payment.
5. Ensure the fare has been booked via the Premier Communications Centre. You can’t use
these dockets for hailings or bookings made outside the Premier Communications Centre.
Driver to complete all
fields
Passenger to complete
all fields
GREEN DOCKETS
1. Always get the passenger to complete every detail on the docket.
2. Don’t forget to get the passenger to sign the docket.
3. Make sure the writing is clear and easily understood.
PREMIERPOST 8

DVA – INCREASE OUR WORK AND TRAIN UP
Work from the Department of
Veterans Affairs is continuing
to increase but future work
depends on our ability to handle
the current workload.
The criteria used by DVA to
determine how much work we
get in the future includes:
• On time service.
• Driver attitude and
assistance.
• Customer feedback.
• The number of bookings
handed back.
The last of these is a sleeper
issue – whilst some drivers may
think there is better work on
offer, bookings that we cannot
cover have to be handed back
to the DVA so they can look
for another supplier. Every
hand-back brings our ability into
question. Conversely, the more
we cover the more work we will
get. Consider this before hitting
the reject button.
DVA has agreed to provide us
the return bookings for some
clients with short appointments
– this has improved our
response time considerably.
Any drivers who are hailed by
a DVA client should contact the
query channel promptly so that
we can arrange authorisation.
In order to get approval we
will need the full name of the
passenger, the DVA health
card number and the pick-up
and drop-off locations. These
details will need to be placed on
a Premier Cabs Docket.
Compulsory DVA Refresher
Training
Wed 13 Jun 3pm Premier base
Tues 19 Jun 3pm Campbelltown RSL
Wed 20 Jun 3pm Premier base
Wed 27 Jun 3pm Premier base
Tues 3 Jul 3pm
Merrylands Bowling
Club
Wed 4 Jul 3pm Premier base
Wed 4 Jul 3pm Premier base
Wed 11 Jul 3pm Premier base
Tues 17 Jul 3pm Castle Hill RSL
Wed 18 Jul 3pm Premier base
Wed 25 Jul 3pm Premier base
Tues 31 Jul 3pm Windsor RSL
Every Wed in
Aug and until
26 Sept
3pm
Premier base
All existing drivers (Premier and Prestige)
must have completed the 45 minute
training by 30 September in order to
continue to receive DVA and Community
Transport work. The training is free – no
need to register – just turn up.
Complaints
There have been around 40 passenger
complaints raised with Premier by the DVA
– but after investigation only 3 instances
were justified complaints.
It would appear that the large volume
of complaints indicates there is some
resistance to a change to taxi services
which is disappointing. However, Premier
is confident the service will soon speak for
itself, as passengers become used to drivers
and accept they offer an exceptional service.
Recently there was an article in the St Mary’s
Star and Penrith Star newspaper identifying
Premier Cabs – it was not this network and a
retraction was printed on 8 May:
“
The Vietnam Veterans
Association of Australia would
like to retract information it
provided for print in last week’s
Star page 3 story about the
Department of Veteran Affairs
transport booking service.
Vietnam Veterans Association
of Australia has since been
informed by the department and
Premier Cabs that it was actually
a local limousine company that
took the booking.
”
PREMIERPOST 9

It’s easier than you think!
Premier is offering you a simple way
to manage your own taxi business,
or need to expand your
fleet.
*
What’s included?
• Lease Plate Fees
• Radio Fees
•
» Verifeye security camera
**
» Taxi meter and roof sign
» Full taxi fitout
» Taxi green slip (CTP) and
***
with your comprehensive and
public liability insurance needs.
Call Rob on 8868 4200 now to take advantage
*
lease of the taxi plate. Offer is available only to approved applicants and credit criteria do apply.
***
PREMIERPOST 10
* * Sec Lic # 405351976

PremierPersonalities
Farewell David Thomas
The Premier family has rallied
to support David’s widow,
raising $12,000 since David’s
untimely death while working
on 30 March.
Drivers, operators, staff
and directors have given
generous donations to raise
$6,000, which Premier Cabs
then matched dollar for dollar.
A special thanks to the
following organisations which
donated professional services
to Grace:
• St James Turramurra
Anglican Church.
• St James Whalan
Anglican Church.
• AWM Dickinson
Solicitors.
• Pigott Stinson Lawyers.
David’s widow, Grace has
thanked everyone who has
helped assist her through this
difficult period with personal
support as well as financial.
Milestones
Gerry Jason
15 years
Irene Odak
10 years
Giovanna Lloyd
Milestone birthday
in June
Feedback
“I Would commend driver Abdul Ahmad Kherkhahon. I am from
Gilroy Catholic College in Castle Hill, and this driver collected
one of our hearing impaired students at 6:15am on 8 May from
his home in Greystanes transported him to the college for an
early excursion. The teacher in charge of the student wanted
me to let you know how kind the driver was to him even staying
with him until the teacher arrived - could you please pass on
our thanks to this man.”
Mary McBain from Gilroy Catholic College.
“Veteran Michael Mahboub advised me that when travelling
with Premier Cabs your drivers are always very helpful - they
provide assistance and are pleasant in their manner. Mr
Mahboub has suffered a stroke and requires assistance. Both
Mr Michael Mahboub and DVA thank Premier Cabs for their
efforts.”
Fiona Stanley, Assistant Manager Transport Services for the Department of
Veterans’ Affairs.
“The driver of T3446 picked up a Hornsby Community
Transport Client from Mt Colah to take a dental appointment.
When they arrived, the dentist was closed so the driver
attempted a range of ways to contact them – from contacting
the Premier call centre, to calling the surgery himself. He
stayed with the passenger who by this time was becoming
distressed. After some time someone arrived at the dental
surgery. It was the surgery who called to commend driver
Sharanjit Singh Gill for his professional approach to the
situation. HCCT, on behalf of the passenger, would like to say
thank you for the service he received also.”
Premier Cabs call Centre staff and Hornsby Community Transport on behalf of
one of their clients.
PREMIERPOST 11

CONTACTS
TollsataGlance
Tolls current as at 30 June 2012.
Sydney Harbour
Crossings
(Time of Day Tolling)
Weekdays
From 6:30am - 9:30am:
$4.00
From 9:30am - 4pm: $3.00
From 4pm - 7pm: $4.00
From 7pm - 6:30am: $2.50
Weekends and Public
Holidays
From 8am - 8pm: $3.00
From 8pm - 8am: $2.50
The return toll is payable for
passengers travelling north on
the Sydney Harbour Bridge and
in the Sydney Harbour Tunnel.
Passengers travelling north, must
pay the return toll which would
be applicable at the time they
cross the bridge or go through
the Tunnel.
Eastern Distributor
$5.50 northbound only.
Cross City Tunnel
Eastbound Tunnel
Darling Harbour to Eastern
Distributor exit or Rushcutters
Bay: $4.70.
Westbound Tunnel
Rushcutters Bay to Darling
Harbour: $4.70.
Sir John Young Crescent Exit
from the east: $2.22.
Sydney Airport
$3.50.
Hills M2 Motorway
North Ryde (main plaza):
$4.95.
Pennant Hills Road: $2.75.
Lane Cove Tunnel
Eastbound and Westbound:
$2.93
Military Road
E-Ramp
Northbound: $1.47.
M5 Motorway
$4.40.
Westlink M7
See trip calculator at
www.westlinkm7.com.au
Premier Cabs
phone 13 10 17
fax (02) 9682 6647
info@premiercabs.com.au
www.premiercabs.com.au
If calling from outside NSW,
please use (02) 8868 4000
Premier Peninsula Cabs
phone (02) 8868 4141
Maxi Cabs
phone (02) 8868 4555
maxi@premiercabs.com.au
Prestige Service
phone 13 28 24
prestige@premiercabs.com.au
Peninsula Prestige Service
phone 13 28 24
Wheelchair Accessible Cabs
phone (02) 8332 0200
Teletypewriter Booking Service
phone (02) 9637 7111
Permanent Bookings
phone (02) 8868 4000
Lost Property
phone (02) 8868 4333
fax (02) 8868 4377
lost@premiercabs.com.au
Premier Administration
phone (02) 8868 4200
(office hours Mon – Fri)
fax (02) 8868 4222
admin@premiercabs.com.au
Operations Manager
phone (02) 8868 4200
fax (02) 8868 4222
leasing@premiercabs.com.au
Cumberland Cabs Taxi Insurance
phone (02) 8868 4250
fax (02) 9897 2608
insurance@premiercabs.com.au
Driver Offload
phone (02) 8868 4030
Radio & Meter Workshop – Granville
phone (02) 8868 4260
fax (02) 8868 4266
workshop@premiercabs.com.au
Radio & Meter Workshop – Marrickville
phone (02) 8868 4265
fax (02) 8868 4266
workshop@premiercabs.com.au
The Uniform Shop
phone (02) 8868 4270
Mon to Fri from 10am to 3pm, and 9am to 3pm on
Close-Off Dates.
BOOK A CAB ONLINE - www.premiercabs.com.au
This is one of the quickest and simplest ways for customers to book their next cab.