2006 Spring Preview - Cuyamaca College

Professional Development Academy
CUSTOMER SERVICE SERIES
Businesses flourish with outstanding
customer service. Explore key attitudes
and communication skills that increase
repeat business and teamwork.
Superior Service
This 3-part series helps you impress
customers, enhance your image and
increase repeat business.
Customer Appreciation
T, 2/7, 9-12 p.m., Fee: $0 SEC:4472
Mastering Communication
T, 2/14, 9-12 p.m., Fee: $0 SEC:4473
Dealing with Difficult People
T, 2/21, 9-12 p.m., Fee: $0 SEC:4474
Team Work
This 3-part series provides essential tools
and techniques that convert groups into
productive, effective teams.
Team Building
T, 2/28, 9-12 p.m., Fee: $0 SEC:4475
The Right Attitude
T, 3/7, 9-12 p.m., Fee: $0 SEC:4476
Managing Change
T, 3/14, 9-12 p.m., Fee: $0 SEC:4477
Personal Best
This 4-part series explores ways to make
better decisions and choices under the
constraints of time and stress in the
workplace.
Decision Making & Problem Solving
T, 3/21, 9-12 p.m., Fee: $0 SEC:4478
Business Ethics
T, 3/28, 9-12 p.m., Fee: $0 SEC:4479
Time Management
T, 4/4, 9-12 p.m., Fee: $0 SEC:4480
Stress Management
T, 4/18, 9-12 p.m., Fee: $0 SEC:4481
FRONTLINE SERIES
The Frontline Series offers a variety of
topics to enhance and expand essential
skills for working with customers,
managers and internal staff.
Getting Organized ($45 for both)
This 2-part certificate series provides
participants with tools and techniques
to accomplish tasks and meet timelines.
Goal Setting
T, 2/7, 1-4 p.m., Fee: $25 SEC:4551
Project Management
T, 2/14, 1-4 p.m., Fee: $25 SEC:4552
Employment Law Awareness
($45 for both)
This 2-part certificate series provides
participants with information about the
critical areas of California employment law.
ADA & Equal Opportunity
T, 2/21, 1-4 p.m., Fee: $25 SEC:4553
Understanding Sexual Harassment
T, 2/28, 1-4 p.m., Fee: $25 SEC:4554
Cultural Awareness ($45 for both)
This 2-part certificate series explores
awareness and communication
strategies.
Multicultural Communication
T, 3/7, 1-4 p.m., Fee: $25 SEC:4555
Diversity in the Workplace
T, 3/14, 1-4 p.m., Fee: $25 SEC:4556
Business Communications ($65 for all 3)
This 3-part certificte series provides the
opportunity for participants to refine
their writing skills.
Brush Up on Grammar
T, 3/21, 1-4 p.m., Fee: $25 SEC:4557
Business Writing
T, 3/28, 1-4 p.m., Fee: $25 SEC:4558
Using Email Effectively
T, 4/4, 1-4 p.m., Fee: $25 SEC:4559
All classes are held at SD/REBRAC, 500 Fesler St., Ste. 103, El Cajon, 92020
Classes can be customized to meet specific needs and delivered onsite at your business.
For more information visit www.ProfessionalDevelopmentAcademy.com
CALL (877) 855-5929 TO REGISTER
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