Page 6 Improving Efficiency - Peninsula Regional Medical Center

Consistency and excellence. It’s a
powerful combination, and Peninsula
Regional Medical Center continues to
excel at both.
INSIDE
THIS
ISSUE
Page 6
Improving Efficiency

A Team Approach to
Outstanding Care
Consistent National Recognition Defines Peninsula Regional Medical Center
“I would recommend
Peninsula Regional Medical Center
to every single person in the world.”
Ed Wean
Ed and Peggy Wean in the 3 Layfield Cardiac Step
Down Unit at Peninsula Regional Medical Center
Ed and Peggy Wean of Charlestown, West
Virginia have been summering at their Fenwick
Island, Delaware home since 1974. On June 10
of last year, after a night out in Ocean City to
celebrate their 54th wedding anniversary, Ed
began experiencing what he thought was
indigestion. He chalked it up to overeating.
However, when it hadn’t improved the next
morning, he sought medical attention. Good
thing.
Tests at Peninsula Regional’s Guerrieri Heart
& Vascular Institute by cardiologist Chris
Bounds, MD indicated several blocked arteries.
Ed needed bypass surgery, which was performed
without complication by cardiothoracic surgeon
Nicholas Ogburn, MD. Because Ed acted quickly
and all of the life-saving cardiac services he
required were available at Peninsula Regional,
he and Peggy are today enjoying their 55th year
together.
“It’s no surprise to us that you earned back
to back national critical care awards,” said Peggy.
“In fact, I’ve told Ed if I ever need the same
surgery and there’s any way possible, make sure
it’s done at Peninsula Regional.”
The Weans say they are extremely thankful a
talented and compassionate team was there for
them at the most stressful time of their lives.
“The staff, everyone at Peninsula Regional, could
not have taken better care of us,” said Ed. “We’ve
had many stays at other hospitals and none of
them ever came close to this kind of care.”
2
Surgeon John Reilly, MD performs minimally invasive surgery assisted by Kristi Hudson, RNP and
Beth Rice, ORT, SA
W
hen it comes to providing high-quality health care for your family, no one works consistently
harder than the physicians, nurses and staff at Peninsula Regional Medical Center. And once again, our
awards and recognitions prove it.
Peninsula Regional Medical Center, the 6th largest Medical Center in the state of Maryland by bed
count, has received over 25 national awards, certifications and recognitions in just the past four years for
the safety and care it provides patients and the outcomes they experience.
It validates for every patient and family member
that Peninsula Regional, when compared to its peer
hospitals and even those much larger, continues to
perform exceptionally well. “When dignitaries and
state health care officials visit our campus, they
consistently share with us that they believe we have
assembled the finest health care team of physicians,
staff and volunteers in the region who remain
committed to outstanding clinical outcomes and safe,
quality patient care,” said Peggy Naleppa, MS, MBA,
Dr. M., FACHE, President/CEO. “We were among the
first in the nation to implement an electronic medical
record and the protection of bedside medication
scanning. We brought to Delmarva robotic
medication dispensing in the pharmacy,
implemented the first da Vinci Surgical Robot in the
operating room, and were first to design a system of
electronic physician order entry for patient safety.”
Jackie Babb, RN with patient Henry Needles and Helen
Held in Peninsula Regional’s Orthopaedic &
Rehabilitation Center
Most impressive is the numerous patient care divisions that have been recognized (see graphic) for
what they have done with that technology. And often, those awards come with Peninsula Regional being
named the “first” or “best” in the region or “among the top in the nation.” Over time, many other
organizations may join Peninsula Regional in achieving similar ratings, but what should matter most to
all patients is to find the leader who performs consistently well, year after year and remains at the
forefront. On the Delmarva Peninsula, that’s Peninsula Regional Medical Center.
In January, HealthGrades, the nation’s leading independent health care ratings organization,
presented Peninsula Regional its second consecutive Distinguished Hospital Award for Clinical

As Much As They Mean To Us
They Really Mean More For You
Excellence, which again placed it
among the elite top 5% of all hospitals.
They independently survey 5,000
American hospitals every year, and this
year only 270 in the USA were
recognized with the Distinguished
Hospital Award as leaders in their
commitment to provide patients overall
outstanding care. In our entire country,
just 204-including Peninsula Regionalwere
so honored in 2009 and 2010. No
one but Peninsula Regional Medical
Center reached that plateau in back to
back years on the Delmarva Peninsula.
It’s that consistency-and not just a onetime
recognition-that patients should
expect from their health care provider,
Marvin, Meagan and Braeden Smith with Anisha
Handy, CNA, leaving the Mother/Baby Unit
and a level of exceptional care so many
strive for but so few achieve.
HealthGrades also named Peninsula Regional the “Best on Delmarva” and presented the
Medical Center with 2010 Clinical Excellence Awards in Critical Care, General Surgery, GI and
Pulmonary Care, placing those services among the elite top percentage performers in America.
Peninsula Regional is also privileged to hold Gold Seal certification from the Joint
Commission in AMI (heart attack treatment), Hip Replacement, Knee Replacement and as a
Primary Stroke Center. For all four, the Medical Center was honored as the first on the Delmarva
Peninsula to earn recognition among the best programs in the U.S. For the first three, it was the
very first Medical Center in Maryland, Delaware or Washington, DC to be presented the Joint
Commission’s prestigious Gold Seal. “If you need orthopaedic surgery, you should be choosing
an orthopaedic team like we have at Peninsula Regional that has been collectively recognized
by the Joint Commission for exceptional outcomes and was ranked the overall best in Maryland
by HealthGrades for three consecutive years,” added Naleppa.
Peninsula Regional is also a current recipient of the American College of Surgeons
Commission on Cancer Outstanding Achievement Award. Only 94 other hospitals in the United
States can say that. That clearly shows the Richard A. Henson Cancer Institute at Peninsula
Regional is one of the nation’s best, comprehensive cancer programs. And it’s more than a
single cancer treatment, it’s complete care meeting all patient needs including financial and
support counseling, nutritional guidance and pain management throughout a fully integrated
cancer institute.
Peninsula Regional’s Guerrieri Heart & Vascular Institute holds the prestigious Chest Pain
Center accreditation by the Society of Chest Pain Centers and has recently been named a
UnitedHealth Premium Cardiac Specialty Center.
That type of consistent national recognition is yet another reason why you and your family
can rely on Peninsula Regional Medical Center for the finest medical care on the Delmarva
Peninsula.
HealthGrades Ratings & Recognition
Peninsula Regional Nationally Recognized for High
Quality Patient Care by Independent Study
Recipient of the Distinguished Hospital for
Clinical Excellence Award (2009 & 2010)
• Ranked Among the Top 5% in the Nation (only 270 hospitals recognized
out of 5000)
• Only facility on Delmarva recognized in consecutive years
Clinical Achievements for Cardiac
• Five-Star Rated for Treatment of Heart Failure – 3 years in a row (2008-2010)
Clinical Achievements for Critical Care
• Recipient of the HealthGrades Critical Care Excellence Award
– 2 years in a row (2009 & 2010)
• Ranked Among the Top 5% in the Nation for Critical Care in 2010
• Best on the Delmarva Peninsula in Critical Care in 2010
• Five-Star Rated for Overall Critical Care, Treatment of Sepsis and Treatment
of Respiratory Failure in 2010
Clinical Achievements for General Surgery and GI
• Recipient of the HealthGrades General Surgery Excellence Award in 2010
• Ranked Among the Top 10% in the Nation for General Surgery in 2010
• Recipient of the HealthGrades Gastrointestinal Care Excellence Award in
2010
• Ranked Among the Top 5% in the Nation for Overall GI Services in 2010
• Best on the Delmarva Peninsula for Overall Gastrointestinal Care in 2010
• Five-Star Rated for Cholecystectomy, GI Surgery, Treatment of GI Bleed,
Treatment of Bowel Obstruction and Treatment of Pancreatitis in 2010
Clinical Achievements for Orthopaedics
• Five-Star Rated for Hip Fracture Repair – 4 years in a row (2007-2010)
Clinical Achievements for Prostatectomy
• Five-Star Rated for Prostatectomy in 2010
Clinical Achievements for Pulmonary
• Recipient of the HealthGrades Pulmonary Care Excellence Award
– 3 years in a row (2008-2010)
• Ranked Among the Top 5 % in the Nation for Overall Pulmonary Services
– 2 years in a row (2009 & 2010)
• Ranked # 1 in MD and Best on the Delmarva Peninsula for Overall
Pulmonary Services in 2010
• Five-Star Rated for Overall Pulmonary Services, COPD and Pneumonia in
2010
Clinical Achievements for Stroke
• Five-Star Rated for Treatment of Stroke – 5 years in a row (2006-2010)
Clinical Achievements for Women’s Health
• Recipient of the HealthGrades Women’s Health Excellence Award (2009/2010)
• Five-Star Rated for Women’s Health Services (2009/2010)
®
Accredited Chest Pain Center, Society of Chest Pain Centers, 2008
Bariatric Surgery Center of Excellence
American Society For Bariatric Surgery, 2007
Aetna Institutes of Quality Bariatric Surgery Network, 2008
Wellness Manager Autumn Romanowski and
Women’s Heart Program participant Paula
Young
William Hickman is cared for by Patient Care
Technician Yelitza Hernandez in the Robert T.
Adkins, M.D. Emergency/Trauma Center
Accredited & Certified JCAHO Primary Stroke Center, 2006
Certified in Total Hip & Knee Replacement Surgery, 2008
Certified in the Treatment of AMI (Heart Attack), 2009
Joint Commission on Accreditation of Health Care Organizations
UnitedHealth Premium Cardiac Specialty Center, 2009
CareFirst BlueCross BlueShield Blue Distinction Center
for Bariatric Surgery, 2009
CareFirst BlueCross BlueShield Blue Distinction Center
for Hip, Knee & Spine Surgery, 2009
3

At Peninsula Regional Medical Center, we are committed to increasing the
availability and scope of our services to better serve our community. Here are a
few of the exciting changes being offered among our Centers of Excellence.
Peninsula Regional Medical Center and the ALS Association
Join Forces to Create New ALS Clinic
A diagnosis of amyotrophic lateral sclerosis (ALS), also known as Lou
Gehrig’s disease, can be devastating for patients and their families. They often
feel overwhelmed by the enormity of this neurological disease, which causes
progressive muscle weakness that will eventually lead to difficulty speaking,
swallowing and even breathing. Nearly all of these families need help in
managing the patient’s complex, changing medical needs and in making
difficult decisions about breathing and feeding assistance.
Now, the Medical Center and the ALS Association DC/MD/VA chapter
have joined forces to create the ALS Clinic at Peninsula Regional. This clinic
provides patients access to a multidisciplinary health care team including a
neurologist, pulmonologist, gastroenterologist, nutritionist, psychiatrist, nurse
and physical, occupational, speech and respiratory therapists. It coordinates
the patient’s appointments so he or she will see the appropriate specialists and
therapists in one visit instead of having to come back on several days, an
increasingly difficult task as the disease progresses. The clinic integrates ALS
support services into the patient’s care plan.
“The ALS Clinic at Peninsula Regional is the only clinic of its kind in the
region, and we are very excited to be able to offer this much needed service so
close to home,” said Sherry Singer, MS, CCC-SLP, a speech-language pathologist
at the Medical Center who has been instrumental in creating the clinic. “Until
now, patients had to travel across the Bay Bridge to have access to a clinic like
this, something that is extremely difficult for most ALS patients to do. By
eliminating the need for lengthy travel, we’re sure we can improve the quality of
life for these patients and their families. ”
The ALS Clinic at Peninsula Regional will hold sessions every three months
on the 2nd floor of the Richard A. Henson Cancer Institute, located on the
Medical Center campus. Any patient with a confirmed diagnosis of ALS is
welcome and most health insurance plans, as well as Medicare and Medicaid
coverage, are accepted.
In addition to the comprehensive health care patients receive at the clinic,
the ALS Association provides additional resources such as specialized
telephones and voice amplification equipment. People with ALS may be
interested in assistance with sophisticated wheelchairs and complex computer
programs to help with communication, so the association has a rehabilitation
engineer who can consult on equipment use and set-up. There are grants that
can help pay for transportation, and the ALS Association also organizes support
groups for patients and their families. The DC/MD/VA chapter has a library of
video tapes, books and articles that families may find useful. Families can get
information and support when making decisions about how to treat disease
complications, such as difficulty eating, swallowing, breathing and lung
infections.
ALS is the most common motor neuron disease among adults. An
estimated 30,000 people in the United States have ALS. About 5,000 people are
diagnosed each year. The disease attacks the pathways and nerve cells that
send signals from the brain to the spinal cord and muscles. There is no known
cause and no cure. Life expectancy for people with ALS is three to five years.
For more information about the ALS Clinic at Peninsula Regional, please
call the Outpatient Physical Medicine department at 410-543-7069. To schedule
an appointment, call 410-543-7700 Monday through Friday between 7:00 a.m.
and 5:00 p.m.
4
New Cancer Risk Assessment and Genetic Counseling Service
Now Available
Studies show that certain cancers may run in families. Breast, ovarian,
colon, uterine, skin and prostate cancers are some of the cancers that can be
hereditary. Five to ten percent of breast cancers are due to genetic factors
passed from one generation to the next. Although most cancers are not
hereditary, having a family history of cancer may increase your risk of getting it.
Certain types of cancer do occur in some families more than others, and
several cases of the same type of cancer in a family may be linked to inherited
gene changes, which may increase the chance for contracting the disease.
Fortunately for Eastern Shore residents who have a family history of cancer,
the Richard A. Henson Cancer Institute at Peninsula Regional recently added a
Cancer Risk Assessment and Genetic Counseling Service provided by the
Prevention and Research Center of Mercy Medical Center.
In-person consultation is now being provided at the Richard A. Henson
Cancer Institute by Susan E. Appling, MS, CRNP, an experienced member of the
genetic counseling staff at Mercy Medical Center, under the direction of Kathy J.
Helzlsouer, MD, MHS, a medical oncologist and nationally-recognized clinical
epidemiologist.
Individuals may benefit from risk assessment and genetic counseling if any
one of the following apply:
• They have a close relative with the same or related cancer, especially if
cancer occurred before age 50
• They have had more than one type of cancer
• They are of Eastern European Jewish Ancestry with a family history of
cancer
• They have a family history of any rare cancer
• They have a relative who is known to have a genetic mutation that can
increase the risk of cancer
• They are considering chemoprevention for cancer based on family history
or other risk factors (e.g. atypical hyperplasia of the breast)
The Richard A. Henson Cancer Institute is the only cancer facility in the
region to offer genetic counseling. For more information or to schedule an
appointment for call 1-866-9-CANCER (866-922-6237).
Jennifer Currie (middle)
with daughter Paige and
mother Becky. Jennifer has
been a breast cancer
survivor for 1 ½ years now
and through genetic testing
found that the BRCA2 gene,
which is associated with
breast and ovarian cancer
risk, runs in her family.

eMedcon - Connecting the Eastern Shore’s Cardiology
Departments for Improved Quality of Care
Cardiologists and medical imaging specialists at Peninsula Regional
Medical Center’s Guerrieri Heart & Vascular Institute now have the capability to
quickly and efficiently exchange patient images and data with three other
Eastern Shore hospitals through the use of a unique Web application called
eMedcon by McKesson. This technology, which has been utilized for several
years between the Medical Center and Washington Hospital Center in
Washington, DC, has recently been installed in the cardiology departments of
Nanticoke Memorial Hospital in Seaford, Shore Health System’s Memorial
Hospital in Easton and Beebe Medical Center in Lewes, Delaware, enabling
enhanced communication among the facilities and expedited patient care.
With eMedcon, referring physicians from these hospitals can now consult
with each other and exchange patient images online over a customized, secure
website in an e-mail like exchange. This software-based digital image transfer
system allows digital images to be compressed while maintaining diagnostic
quality. The images are then transferred to multiple sites over the Internet at a
relatively low cost, allowing users to view and exchange cardiac images and
reports from anywhere in the world with internet access.
eMedcon eliminates the time and distance limitations that occur with
traditional data exchange between health care professionals. By eliminating
the need to download images and data onto a CD, send the CD to the other
facility by carrier, wait for the information to be viewed and then coordinate
phone calls between the specialists to validate a diagnosis, eMedcon allows
the information to be exchanged in a matter of seconds over the internet,
resulting in faster diagnosis and patient transfer to the other facility if
necessary. The outcome is unmatched productivity and greater throughput in
the facilities’ cardiology departments, and better, safer decisions for improved
patient care.
Saturday, February 6
8:30 – 11:30 a.m.
Sunday, February 7
9:00 a.m.
Monday, February 8
10:00 a.m. – 12:00 p.m.
Tuesday, February 9
1:00 – 2:30 p.m.
5:00 – 6:30 p.m.
Monday, February 15
10:00 a.m. – 12:00 p.m.
Tuesday, February 16
12:45 p.m.
Monday, February 22
10:00 a.m. – 12:00 p.m.
Tuesday, February 23
5:30 – 7:30 p.m.
5:00 – 5:30 p.m.
February is American Heart Month
Heart disease is the leading cause of death for both men and women in the
United States. In 2005, 652,091 people died of heart disease. This attributed to
27.1% of all deaths in the United States that year - 49.5% of deaths were men
and 50.5% were women.
There are nine main risk factors for heart disease in men and women, some
which can be improved with positive lifestyle changes and others that can not
be changed. These risk factors include high cholesterol levels, high blood
pressure, diabetes mellitus, tobacco use, diet, physical inactivity, obesity,
alcohol use and heredity.
Signs and symptoms of a heart attack can differ in men and women. It is
important to know and recognize these symptoms quickly because the more
time that passes without treatment, the greater the damage to the heart. Signs
and symptoms of a heart attack include:
• Chest discomfort - Most heart attacks involve discomfort in the center of
the chest that lasts more than a few minutes, or that goes away and comes
back. It can feel like uncomfortable pressure, squeezing, fullness or pain.
• Discomfort in other areas of the upper body - Symptoms can include
pain or discomfort in one or both arms, the back, neck, jaw or stomach.
• Shortness of breath - May occur with or without chest discomfort.
• Fatigue - Feeling weak, light-headed, or faint.
• Other signs - These may include breaking out in a cold sweat, nausea or
lightheadedness.
As with men, women's most common heart attack symptom is chest pain
or discomfort. But women are somewhat more likely than men to experience
some of the other common symptoms, particularly shortness of breath,
nausea/vomiting, and back or jaw pain.
American Heart Month Activities
Tri County Go Red
United Methodist Community Church, Ocean Pines
Heart & Sole 5K Run/Walk
Peninsula Regional Medical Center
Free blood pressure screenings
Guerrieri Heart & Vascular Institute lobby and the Frank
B. Hanna Outpatient lobby
Family & Friends CPR
Avery W. Hall Educational Center, Peninsula Regional
Call 410-543-7226 to register
Free blood pressure screenings
Guerrieri Heart & Vascular Institute lobby and the Frank
B. Hanna Outpatient lobby
“CHF & Atrial Fibrillation” by Stephen Keim, MD
Berlin Cardiac Rehab Department
Free blood pressure screenings
Guerrieri Heart & Vascular Institute lobby and the Frank
B. Hanna Outpatient lobby
Community Education Program
“Understanding Your Medications” by John Jordan, PharmD, BCPS
“Healthy Eating and Diabetes” by Susan Cottongim, RD, LDN, CDE
“Heart Disease” by Anthony Frey, MD
Free Health Screenings
Avery W. Hall Educational Center, Peninsula Regional
5

Trimming, Tuning and Optimizing to Improve
Efficiency and Enhance the Patient Experience
T
oday more than ever, it has become increasingly important for health care facilities to
look for cost-effective, alternative ways to keep spending down while at the same time
improving the patient experience through optimal efficiency and service. Recognizing this,
Peninsula Regional is working on innovative ways to improve its processes and revising them
in a way that is most efficient, ultimately resulting in better patient outcomes and lower
overall costs – which equals a win-win situation for everyone.
“Lean” – Removing Waste to Increase “Value Added Time” With Patients
Labor is the greatest cost for any health care organization. Until a few years ago, most
people in health care, as in many other industries, were convinced that higher quality meant
higher costs. If we wanted better health care, we would have to be willing to spend more.
However Peninsula Regional, along with many hospitals throughout the country, is
beginning to change that thought process and operate using principles from a concept
called Lean. Simply put, Lean means removing unnecessary waste. Originally envisioned by
Toyota as a way of doing more with less, the much-copied management system is becoming
the gold standard for U.S. hospitals. Its focus is on eliminating unnecessary waste (time
spent searching for supplies, unnecessary movement, time waiting, etc.) so that all labor adds
value and serves the customer’s needs. Lean principles can streamline processes, reduce
costs and improve the quality and timely delivery of products and services.
The Laboratory Is Going Lean
The Medical Center’s Laboratory is currently
undergoing an extensive Lean evaluation and
reorganization. Processes are being analyzed to evaluate
the unnecessary “waste” that is present – for example,
lengthy transport, unnecessary walking by staff, the
efficiency of the physical layout of the Lab, the amounts
of time specimens waited to be processed and more –
are considered waste. The Lab’s layout, methods and
workflow are being evaluated and redesigned based on
these assessments. Similar to other laboratories that
have implemented lean manufacturing principles, it is
anticipated that turn around times will be reduced by
30% and efficiency will greatly improve. And all of this
without adding new staff or equipment!
Electronic wristband scanning at the bedside reduces the
chance of human error and ensures each patient is receiving
the correct medications and procedures every time.
Using Technology to Improve Efficiency, Quality and Safety
Peninsula Regional is working to reduce the amount of unnecessary labor and, most
importantly, to improve patient outcomes through the use of advanced technology. At the bedside,
nurses use a handheld wireless device to scan the medication, their own employee ID badge and the
patient’s wristband to verify the “five rights” of medication administration – right patient, right drug,
right dose, right route and right time. This system checks and double checks each medication order
to ensure it is correct for each patient, reducing the time and labor it would take for each nurse to do
this manually, while also eliminating the risk of human error. In 1999, Peninsula Regional installed
one of the nation’s first drug dispensing robots. “Rosie” is a state-of-the-art pharmacy robot that fills
over 2,600 medication doses daily with 100% accuracy. Rosie eliminates the labor pharmacy
technicians would have to use to perform these tasks, and allows this labor to be used elsewhere in
the pharmacy for improved productivity. The Medical Center has also implemented electronic data
entry systems that greatly improve efficiency and reduce communication problems. A computerized
physician order entry system allows physicians to electronically write patient treatment orders,
eliminating legibly problems and greatly improving patient safety.
Combining Lean principles with advanced technology results in the ultimate outcome – higher
efficiency and improved care, which reduces costs and produces the priceless benefit of better
outcomes for the communities we serve.
“Rosie,” the pharmacy robot, fills over 2,600 medication doses
daily with 100% accuracy.
6
Chris Snyder, DO
Rene Desmarais, MD
Peninsula Regional physicians Chris Snyder, DO and Rene
Desmarais, MD have been elected to serve on the Clinical
Excellence and Exchange Services Committee of the Chesapeake
Regional Information Systems for our Patients (CRISP), Maryland’s
statewide health information exchange (HIE). HIE allows clinical
information to move electronically among disparate health
information systems. The goal of CRISP is to deliver the right health
information to the right place at the right time—anywhere in
Maryland—providing safer, timelier, efficient, effective, equitable,
patient-centered care.
As one example of the application of HIE, a patient’s discharge
summary from a hospital visit could be securely and electronically
delivered to his or her primary care physician across the state,
providing for improved continuity of care. Combined with the
widespread adoption of electronic medical records by hospitals and
physicians, HIE is one of the two critical components to building a
truly integrated, 21st-century health care delivery system.
Dr. Snyder also serves as the Medical Center’s Chief Medical
Information Officer. Dr. Desmarais was recently elected President of
the Medical Staff.

Peninsula Regional Medical Center’s Strategic Plan is a team
effort. Left to right, Fern Brown, Storeroom Clerk, Food &
Nutrition, Conworth Dayton-Jones, MD, Immediate Past
President, Medical Staff, Shawn Adams, CNMT, Medical
Imaging - Nuclear Medicine, Peggy Naleppa, President/CEO,
MeyLie Salimian, RN, CCRN, Intensive Care Unit Staff Nurse,
Ray Hoy, EdD, Chairman, Board of Trustees, Ella Fisher, Lead
Associate, Environmental Services
Photo Courtesy Metropolitan Magazine
Driving Strategy Summary
• Provide resources to expand the number and availability
of physicians to fully support the needs of the region.
• Evolve clinical integration across the Delmarva
Peninsula to support Peninsula Regional’s affiliated
physicians.
• Demonstrate and communicate superior performance
on all dimensions of patient-centered care.
• Invest in improving employee satisfaction, retention and
recruitment.
• Increase awareness, preference and utilization of
Peninsula Regional and its affiliated physicians by
investing in marketing and service lines.
• Continue to advance the clinical and technological
capabilities of Peninsula Regional and its affiliated
physicians.
Read Peninsula Regional’s entire Strategic Plan Summary by
visiting www.peninsula.org and selecting Strategic Plan
2009-2014 from the Quick Links section of the homepage.
Peninsula Regional’s
2009-2014 Strategic Plan
Innovation-Leadership-Action
Results Matter: Our Journey to Exceptional Care
W
hen Peninsula Regional launched its 2009-2014 Strategic Plan in the fall of last year,
it marked a new and challenging direction for the Medical Center.
The previous process resulted in the largest construction and expansion effort in the
history of Wicomico County; $100 million dollars to build or renovate patient care areas,
create new or grow existing services and add technology, all to maintain its status as the
regional leader in health care.
While the previous plan also called the Medical Center to action on priorities like
construction, service growth, clinical quality, efficiency, safety and physician relationships,
this new strategic plan-which is very much a complete team project-points the Medical
Center down a somewhat different path. “We’re looking to place primary or specialty care
offices, diagnostic testing facilities and other multi-specialty facilities in outlying portions of
our service area where we can be more accessible to those communities,” added
President/CEO Peggy Naleppa, MS, MBA, Dr. M., FACHE. “The goal is to reduce
fragmentation of services and strengthen the continuum of care model.”
The current strategic plan is a very transparent commitment on the part of the Medical
Center to guarantee the best possible care. It’s extremely “people and patient” focused.
Setting that focus is the goal of the six driving strategies (see Driving Strategy Summary)
created from Peninsula Regional’s Mission Statement, Values and Vision Statement. “Each
driving strategy represents the ‘what’ of what it is we are trying to reach,” said Doug Wilson,
PhD, Director of Planning and Business Development. “These are the goals we need to
achieve in order to position Peninsula Regional for future success.”
Multidisciplinary tactical teams have been charged with bringing each driving strategy to
life. The tactical teams design the ‘how’ of how it’s all going to get done. They’re determining
how to best provide resources and technology to attract and support physicians; how to
improve patient centered care; how to recruit and keep exceptional employees; how to
expand Peninsula Regional’s outstanding clinical and technical capabilities beyond the
campus and then how to link all of those capabilities electronically.
“Our strategic plan requires us to be future oriented and to determine how our
organization will look and act three to five years from now,” added Naleppa. “We’re forced to
focus beyond our normal, everyday issues and project what the Delmarva region will
ultimately need.”
Mission Statement
Improve the health of the communities we serve.
Values
• Respect for every individual • Delivery of exceptional
service • Continuous improvement • Safety and
effectiveness • Trust and compassion • Transparency
Vision Statement
As the Delmarva Peninsula's referral medical center, we
will be the leader in providing a system of regional
access to comprehensive care that is interconnected,
coordinated, safe and the most clinically advanced.
We will deliver an exceptional patient and family
experience, while fostering a rewarding environment for
physicians and employees. Together, Peninsula
Regional Medical Center and its physicians will be a
trusted partner in improving the health of the region.
7

Foundation Chairman’s Message
Dear Donors,
We did it! The Peninsula Regional Medical Center
Foundation completed our $15 million Journey to a
Legacy Capital Campaign in March of 2009. The
Foundation Board would like to thank you for your
support of our efforts. The Medical Center’s expansion
and renovation project is complete and we can all be
proud of the role we played in making this concept a
reality.
The expansion and renovation project includes the
Layfield Tower, which houses a new intensive care unit,
pediatric unit, and additional private rooms as well as the new Robert T.
Adkins, M.D. Emergency/Trauma Center. Also from the expansion came the
Guerrieri Heart & Vascular Institute, centralizing cardiac services and
providing additional space for new technology; the Richard A. Henson Cancer
Institute, providing a wide spectrum of cancer services in a comfortable
environment for patients and their families; and the Frank B. Hanna
Outpatient Center, where approximately 200 people come each day for testing
and outpatient procedures. These facilities have truly changed the landscape
of the Medical Center.
The Foundation remains committed to its mission of providing support
for the Medical Center. In these tough economic times every dollar is crucial.
As we move forward, we thank donors and friends and look forward to
continuing the journey of providing the best medical care available to our
community.
Leighton Moore, Jr., Chairman
Peninsula Regional Medical Center Foundation Board
PENINSULA REGIONAL MEDICAL CENTER
FOUNDATION BOARD OF DIRECTORS
Front Row: Farouk A. Sultani, MD, Board of Trustees Chairman; Denise Billing, Foundation President; Nevins W. Todd, Jr.,
MD; Patricia Stein; Jane Massey, Foundation Secretary; Leighton Moore, Foundation Chairman; Deborah S. Abbott,
Foundation Vice Chair; Michael Guerrieri, Foundation Treasurer; Judith M. Allen Middle Row: Dawn Brown; Joanne
Young; David A. Vorhis; Virginia Malone; Alice Ayers; Brenda Wade, PhD; William C. Todd, MD Back Row: John Stern, Jr.;
Monty Sayler; David W. Rommel; Bryan LeCompte; Ryan McLaughlin; Jackie Cassidy; Marilyn Booth
Not Pictured: Virginia Layfield; Conworth Dayton-Jones, MD; J. Roderic Flowers; Panpit Klug, MD; Anne Miller; Michael
Roberts; James C. Todd, MD
8
Judith Allen
Alice Ayers
Thomas Becker
Marilyn Booth
Dawn Brown
Conworth Dayton-Jones, MD
Gary Desjardins
Heather Hammond
Dana Harkins
Panpit P. Klug, MD
Leighton Moore, Jr., Chairman
Deborah S. Abbott, Vice Chairman
Jane Massey, Secretary
Patricia Stein, Asst. Secretary
Michael Guerrieri, Treasurer
Ryan McLaughlin, Asst. Treasurer
Bryan Le Compte
Ginnie Malone
Michael Roberts
David Rommel
Monty Sayler
John Stern, Jr.
James Todd, III, MD
William Todd, MD
David Vorhis
Joanne Young
Honorary Board Members:
Virginia Layfield Nevins W. Todd, Jr., MD
GIFT REPORT
July 1, 2008 -
October 31, 2009
MEMORIAL GIFTS
In Memory of William Adams
Ms. Audrey E. Dorsey
Ms. Dorothy G. Hudson
Mr. Joseph J. Sabo
Ms. Sara J. Smith
Ms. Phyllis A. Tyler
In Memory of Dr. John Bloxom
Dr. & Mrs. Philip A. Insley, Jr.
In Memory of Angela Boltz
Mr. & Mrs. Cory A. Boltz
In Memory of Linda Dillinger
Ms. Helen Enz
Mr. & Mrs. William C. Poppe
Mr. Timothy C. Walker
In Memory of Hope Dryden
Ms. Elaine W. Perdue
In Memory of Nolan K. Good
Ms. Sharon W. Malone
In Memory of Herman Hamann
Mr. & Mrs. James M. Skeens
In Memory of Edward Hast
Mr. & Mrs. Sheldon White
In Memory of Robert F. Hazel
Mr. & Mrs. D. Gary Boggs
Mr. Theodore R. Bonwit
Ladies Auxiliary of Delmar
Ms. Shelly McKinney
In Memory of Julia Hitchens
Ms. Amanda K. Coghlan
Mr. & Mrs. John F. Coghlan
Ms. Jacqueline A. Reinhart
In Memory of Florence Johrden
Ms. Julia A. Ball
Mr. & Mrs. Charles L. Bloodsworth
Mr. & Mrs. Robert Hoekstra
Mr. & Mrs. Richard J. Ikena
Mr. Louis G. Johrden
Ms. Ruth Kirchmier
Ms. Anne E. Morris
Dr. & Mrs. Richard Reddish
Mr. & Mrs. Dallas Roach
Mr. & Mrs. William P. Sadler
In Memory of Zion Samuel Jones
Ms. Sharon W. Malone
In Memory of Owen Lankford
Mr. Thomas McCready
Scott Tawes & Associates, CPA
In Memory of Robert Logan
Mr. & Mrs. John W. Causey
In Memory of Junior Auxiliary Board
Members
Junior Auxiliary Board
In Memory of Barbara Long
Mr. & Mrs. Ryan McLaughlin
Ms. Jeanne R. Ruff
In Memory of Joseph McIntyre
Ms. Donna-Ray Austin
Dr. & Mrs. Alfred H. Beattie
Ms. Shelia M. Bednar
Mr. & Mrs. Christopher F. Bryan
Cruitchlow Adkins Childrens Centers
Mr. & Mrs. James T. Devage
Ms. Stacey Dix-Kiebiowski
Mr. Frances P. Fields
HVAC Services Unlimited
Mr. & Mrs. Dale M. Jones
Ms. Ellen M. Jones
Mr. & Mrs. Richard Livingston
Mr. & Mrs. William T. Marshall
Mr. & Mrs. George R. Murray
Peninsula Cardiology Associates, P.A.
Mr. Howard Sollenberger
Westside Primary School
In Memory of Gay Mears
Ms. Kendra Ayersman
Clark Presbyterian Church
Frostrom & Sons, Inc.
Mr. & Mrs. Woodrow C. Gaskins
Ms. Susan J. Mears
Shore Memorial Hospital
In Memory of S. Lee Smith
Avery W. Hall Insurance Agency, Inc.
Ms. Charlotte K. Cathell
Mr. & Mrs. Hugh Cropper, III
Ms. Audrey E. Dorsey
Elias Wilf Corporation
Gillis Gilkerson
Mr. & Mrs. Henry H. Hanna
JJ Haines Foundation, Inc.
Ms. Thelma K. Hastings
Ms. Dorothy G. Hudson
Mr. & Mrs. Donald L. Moats
Mr. Bruce W. Patterson
PKS & Company
Mr. & Mrs. Andy T. Schutz
Mr. John B. Tilghman
In Memory of Joe Snyder
Mr. & Mrs. Charles E. Hinkle
Sand Dune Villas Condominium
In Memory of Kathleen Sterling
Argon St., Inc.
Crisfield High School
The Crisfield Heritage Foundation, Inc.
Mr. & Mrs. Joe DeMatteo
Ms. Pauline S. Dixon
Mr. & Mrs. Donald K. Farley
Mr. & Mrs. Corey P. Grimm
In Memory of Marshall Thompson
Mr. Dan H. Akin
Mr. & Mrs. Stephen W. Ashcraft
Mr. & Mrs. Guy J. Billing
Mr. & Mrs. J. H. Bounds
Buchart-Horn, Inc.
Mr. & Mrs. Jacob L. Chandler
Vishal Chaudhry
Mr. & Mrs. Robert W. Conklin
Mr. Ricky Daugherty
Mr. & Mrs. Robert A. Eaton
Ms. Susan Elerding
Mr. & Mrs. Brian D. Flurer
Mr. & Mrs. Robert E. Greer
Mr. & Mrs. Booth Grier
Mr. & Mrs. Charles J. Hagen
Dr. & Mrs. Louis H. Himes, II
Ms. Lisa N. Hoffman
Mr. & Mrs. Wade H. Insley
Dr. & Mrs. J. Steve Julian
Ms. Regina Kundell
Mr. & Mrs. Steve Leonard
Mr. Robert A. Leone
Ms. Sharon W. Malone
Medical Staff of Peninsula Regional
Medical Center
Ms. Cathy J. Moore
Mr. & Mrs. Dan Naleppa
Mr. & Mrs. Randy Odom
Ms. Ellen M. Oritz
Pace Resources Federal Credit Union
Mr. & Mrs. J.C. Parker
Mr. & Mrs. Gary Pilchard
Dr. & Mrs. Ronald J. Poisker
Don & Donna Richardson
Mr. & Mrs. William B. Rinnier
Ms. Sara Scott
Mr. & Mrs. James R. Slacum
Ms. Jacqualyn Snelson
Mr. & Mrs. Thomas P. Stitcher
Dr. & Mrs. Farouk A. Sultani
Mr. & Mrs. Mahlon H. Trout
Ms. Linda K. Valenzano
Ms. Kathryn A. Wieland
Mr. & Mrs. Paul T. Wien
Ms. Mary Williams
In Memory of David Whitby
Mr. & Mrs. Thomas S. Paladino
Mr. & Mrs. Douglas Potter
Mr. & Mrs. W. Ellwood Thompson
Mr. & Mrs. Gary R. Wright
In Memory of Woodrow Willey, Sr.
Mr. & Mrs. Thomas L. Austin
Mr. & Mrs. Leonard G. Barkdoll
Ms. Ellen L. Barton
Mr. & Mrs. Charles T. Baum
Mr. & Mrs. Garry Brohawn
Mr. & Mrs. Raye Brohawn, Sr.
Ms. Sylvia Brohawn
Mr. & Mrs. James C. Cantrell
Delmarva Power
Ms. Kaye Donaway
Mr. & Mrs. John R. Rue
Mr. & Mrs. Robert L. Snelling
In Memory of Anna M. P. Williams
Mr. & Mrs. J. Paul Phillips
In Memory of Charles M. Wright
Mrs. Charles M. Wright
In Memory of Charlotte White
Ms. Mindy Alderfer
First State Detachment
Mr. David G. Gauvin
Ms. Cindy Hansen
Mr. John J. White
In Honor of Theodore R. Bonwit
Mr. & Mrs. Donald K. Taylor
In Honor of Mary Rose Custer
Mr. & Mrs. William P. Dryden
In Honor of Bunky Dolle
Mr. & Mrs. Rodney Abbott
Dr. & Mrs. Alex Azar
Mr. & Mrs. Kenneth Crooks
Mr. & Mrs. Jason E. Curtin
Mr. & Mrs. Edward M. Fritz
Mr. & Mrs. Hugh K. Hanson
Mr. Michael Kranias
Mr. & Mrs. Alan R. Morris
Mr. & Mrs. Richard E. Smith
Mr. & Mrs. John T. Williams
Mr. & Mrs. Harry L. Wolpert
In Honor of Karen Potts
Mr. & Mrs. Ben Blackmon
Ms. Eleanor Cropper
Mr. & Mrs. Steven J. Murray
Ms. Lois M. Potts
Mr. & Mrs. Thomas E. Potts
Ms. Shirley Synczyszyn
Ms. Linda L. Valentine
In Honor of David Stein
Ms. Dorothy M. Givarz
In Honor of Jim Waggoner
Ms. Margarite Kimmel
Robert T. Adkins, M.D. Endowment Fund
Dr. & Mrs. Robert T. Adkins
Emergency Service Associates, P.A.
M. George Cahall Memorial Endowment
Community Foundation of the Eastern Shore
Annual Giving
Allstate Foundation
Mr. & Mrs. Donald A. Ball
Baja Amusements
Ms. Dana J. Chambers
Dr. & Mrs. Ho K. Cho
Ms. Marion C. Dryden
Mr. & Mrs. Gregory Ferrier
Mr. Donald J. Hopkins
Ms. Marion F. Keenan
Mr. & Mrs. Marvin H. Levinson
Mr. & Mrs. William E. Porter
Salisbury Storage Warehouse
Mr. & Mrs. William W. Simmons
Mr. & Mrs. Mahlon H. Trout
Mr. & Mrs. George Voultsides
Ms. Jane S. Ward
Peninsula Regional Medical Center
Breast Diagnostic Center
Mr. & Mrs. Kenneth L. Adams
Advanced Health Media
Amoena USA Corporation
Eli Lilly
Fittings By Michele, Inc.
Genentech, Inc.
Ms. Alice T. Hart
Susan G. Komen Breast Cancer Foundation
Pfizer, Inc.
Mr. & Mrs. James E. Riekert
Sanofi-Aventis
Mr. & Mrs. Timothy Tyndall
Mr. & Mrs. Richard W. Warfield
Richard A. Henson Cancer Institute
Amgen
Bristol-Myers Squibb
Dr. & Mrs. Ho K. Cho
Community Foundation of the Eastern Shore
Mr. Geoff Cooper
Ethicon Endo-Surgery, Inc.
Genentech, Inc.
Ms. Norma E. Kessler
Lilly
Mr. & Mrs. Robert N. McIntyre
Medical Staff of Peninsula Regional
Medical Center
Ms. Marilyn C. Milne
Ocean Pines Ladies Golf Association
Olympus
Mr. & Mrs. Norman E. Roth
Sanofi-Aventis
Ms. Marilyn C. Seidel
superDemension, Inc.
Varian Medical Systems
Ms. Teresa A. West
Mr. & Mrs. Charles W. Zielinski
Mr. & Mrs. Robert Zogran
Richard A. Henson Cancer Institute 5K Walk
Mr. & Mrs. Rodney Abbott
Ms. Flo Adams
Ms. Jerean Adkins
Ms. Judith Allen
Ms. Sharon Appleby
Mr. Thomas J. Ayd, Jr.
Mr. & Mrs. Roger M. Ayers
Mr. & Mrs. Donald M. Ball
Ms. Dorothy Banks
Ms. Genile B. Barclay
Ms. Lisa Barnes
Mr. & Mrs. Thomas C. Barry
Ms. Anne M. Barse
Ms. Sandra Bayette
Ms. Linda Bayline
Ms. Carol A. Bell
Ms. Tammy Bennett
Bialek Healthcare, Research & Office
Environments
Mr. & Mrs. Guy J. Billing
Ms. Priscilla F. Blake
Mr. Dennis Blumer
Mr. & Mrs. Andrew W. Booth
Ms. Lisa Bradford
Ms. Polly A. Brannon
Mr. Craig Brown
Mr. & Mrs. David Brown
Ms. Fern Brown
Ms. Melissa S. Buldak
Jack Burbage Foundation, Inc.
Mr. & Mrs. Elmar S. Callahan
Ms. Sharon Callahan
Ms. Jenna Carey
Ms. Brandi L. Carr
Mr. Daniel C. Carr
Ms. Pamela Channell
Ms. Toni L. Clark
Mr. Gregory Clendaniel
Ms. Cathy Covington
Mr. & Mrs. William D. Creighton
Mr. Dennis Crockett
Mr. Warner E. Crumb
Mr. & Mrs. Ronnie Cullen
Mr. & Mrs. Robert J. Cummings
Ms. Deborah R. Curd
Dr. & Mrs. Conworth Dayton-Jones
Mr. & Mrs. John D'Amico
Ms. Joan Daugherty
Ms. Dorothy Davis
Ms. Mary Jo Denhard
Mr. & Mrs. John J. Dize
Ms. Lisa E. Dize
Ms. Carol M. Donohue
Dr. & Mrs. Bernard J. Dormer
Mr. & Mrs. Keith Doughty
Ms. Lisa Douglas
Mr. & Mrs. Stephen M. Early
Ms. Stephanie C. Elliott
Mr. & Mrs. Ira L. Eskridge
Ms. Amy B. Evans
Ms. Debra J. Evans
Ms. Deanna Fahrman
Mr. & Mrs. Stephen R. Farrow
First Shore Federal Savings & Loan Association
Mr. & Mrs. Norman Fisher
Ms. Nancy L. Flurer
Mr. & Mrs. Roger Follebout, Jr.
Ms. Terri Ford
Ms. Kathy Gattis
Mr. & Mrs. Stephen C. Gehnrich
Ms. Angela L. Gibbs
Ms. Danielle L. Giddins
Mr. Bradley J. Gillis
Mr. Palmer Gillis
Ms. Lula M. Godwin
Great Scott Broadcasting
Galaxy 66 Bar & Grille
Ms. Sherry Y. Groves
Guerrieri Family Foundation
Ms. Donna S. Haag
Ms. Trudy M. Hammond
Ms. Elizabeth A. Hanlon
Ms. Margaret M. Harlin
Hart to Heart Ambulance
Ms. Sandra A. Heddinger
Richard A. Henson Foundation
Herl's Bath & Tile Solutions
Ms. Diane Hitchens
Mr. Kristopher Hughes
Ms. Tobi Hupke
Ms. Carol l. Illian
Mr. Ahmad F. Jilani
Mr. Dion Johnson
Mr. & Mrs. Robert L. Johnson
Ms. Tammie Johnson
Ms. Shiela Jones
Ms. Stephanie N. Joseph
Mr. Charles C. Kababick
Ms. Tiffany M. Kahn
Ms. Jennifer K. Kay
Ms. Cynthia A. Kiernan
Ms. Ruth J. Kinney
Ms. Wendy Klippel
Dr. Panpit P. Klug
Mr. & Mrs. Peter A. Kosinski
Ms. Patricia Lankford
Mr. & Mrs. Gerry Lasher
Mr. David Layfield
Mr. & Mrs. Ernest J. Leatherbury, Jr.
Mr. & Mrs. Bryan T. LeCompte
Mr. & Mrs. Robert C. Legates
Mr. & Mrs. Charles F. Lewis
Mr. Richard Lewis
The Little House of Pancakes, Ribs & Pizza
Mr. Frank Littleton
Ms. Ashley Lopez
Mr. & Mrs. Philip R. Lord
Mr. & Mrs. Dexter Lunsford
Mr. & Mr. Robert C. Malone, Jr.
Mr. & Mrs. Woody Malone
Mr. & Mrs. Clay Marcum
Dr. & Mrs. James E. Martin
Ms. Stephanie Martin
Mr. & Mrs. Robert C. Marz, Sr.
Mr. & Mrs. P. Curtis Massey
Mr. & Mrs. Ryan C. McLaughlin
Ms. Loretta McWilliams
Ms. Joy E. Messick
Mr. & Mrs. Chuck Micle
Mr. & Mrs. George H. Miller
Ms. Janice T. Mitchell
Mr. Steven Mixter
Ms. Kathy Monohan
Ms. Jane C. Moore
Mr. Leighton Moore
Ms. Nancy Moore
Mr. & Mrs. Kevin W. Moran
Ms. Darlene Z. Morcom
Ms. Jennifer L. Murray
Ms. Virginia M. Myers
Mr. & Mrs. Dan Naleppa
Mr. & Mrs. Frank W. Nanna
Ms. Teresa A. Niblett
Mr. & Mrs. Martin Neat
Mr. & Mrs. Henry B. Nyce
Mr. & Mrs. Gregory Olinde
Ms. Kathleen Oliverio
Ms. Monica P. Otto
Mr. & Mrs. Edward L. Outten
Mr. Kristofer B. Ownby
Ms. Deidre Palmer
Ms. Linda Parks
Mr. Bruce Patterson
Dr. & Mrs. Pasquale Petrera
Ms. Sara Pierce
Mr. & Mrs. Gary Pilchard
Pohanka Automotive Group
Ms. Shannon P. Polczynski
Ms. Kathleen D. Pollitt
Porter-Marshall Group LLC
Ms. Katherine A. Price
Ms. Brenda Rathel
Ms. Karen D. Reddersen
Ms. Sara Reynolds
Don & Donna Richardson
Ms. Susan D. Riley
Mr. & Mrs. J. Mike Roberts
Ms. Sara J. Robinson
Mr. & Mrs. Ricky Sanders
Mr. & Mrs. Montgomery Sayler
Mr. & Mrs. Julien A. Scott
Mr. & Mrs. Nicholas C. Serkes
Ms. Karleen Sexauer
Mr. & Mrs. Jeff Sheets
Mr. & Mrs. Daniel F. Sherwood
Mr. John Slaughter
Ms. Catherine V. Smith
Mr. & Mrs. David Stein
Mr. & Mrs. Gregory L. Stein
Ms. Jill B. Stone
Dr. & Mrs. Farouk A. Sultani
Ms. Laura G. Taghipour
Mr. & Mrs. Robert Tardiff
Ms. Doris Thompson
Ms. Hettie Townsend
Mr. & Mrs. Mahlon H. Trout
Dr. & Mrs. Nevins W. Todd, Jr.
Mr. & Mrs. Alonzo E. Tull, Jr.
Ms. Ann Tyndall
United Insurance
Mr. & Mrs. David A. Vorhis
Mr. & Mrs. Bryan Watson
Mr. & Mrs. Sheldon White
Mr. & Mrs. Kurt Wildmann
Ms. Peggy Wright
Mr. & Mrs. Jeff Young

Mr. & Mrs. Peter A. Zerhusen
Richard A. Henson Cancer Institute-
Education
Hooper's
Mr. & Mrs. Curtis E. Shockley
Richard A. Henson Cancer Institute- Risk
Assessment
A.S.A.P.
Ms. Marion L. Baker
Mr. & Mrs. Denwood B. Bloodsworth
Mr. Arnold S. Brodsky
Ms. Margaret C. Campbell
Ms. Virginia A. Castro
Ms. Jean H. Copper
Ms. Doris Cordrey
Ms. Florence M. Dorsey
Ms. Virginia R. Ford
Mr. & Mrs. Renzilo R. Foxwell
Mr. & Mrs. Charles G. Goslee
Ms. Elizabeth Hall
Dr. & Mrs. Louis H. Himes, II
Ms. Betty L. Hitch
Mr. & Mrs. Edward W. Jones
Mr. & Mrs. Arnold M. Koehler
Ms. Margaret V. Lankford
Ms. Daniele LeBel
Ms. Cheryl O. Oster
The Adkins Company
Mr. & Mrs. James M. Townsend
Mr. Paul A. Trubits
Debra L. Welsh, D.D.S.
Capital Campaign- Journey to a Legacy
Dr. & Mrs. Peter Abbott
Mr. & Mrs. Rodney Abbott
Mr. & Mrs. Michael G. Abercrombie
Ms. Caryn S. Abrams
Mr. & Mrs. Mark F. Abresch
Adam's The Place For Ribs
Ms. Betty Adams
Ms. Maralyn J. Adkins
Mr. & Mrs. Raymond W. Adkins
Dr. & Mrs. Robert T. Adkins
Mr. & Mrs. William J. Ahtes
Alban Tractor Co., Inc.
Ms. P. J. Aldridge
Mr. Gary R. Alexander
Ms. Judith M. Allen
Ms. Tonya C. Anderson
Ms. Sandra L. Andrews
AngioDynamics, Inc.
Antigue Woodworks
Associated Anesthesiology Practice, P.A.
Associates in Radiation Medicine
Atlantic General Hospital
Ms. Phyllis L. Austin
Avery W. Hall Insurance Agency, Inc.
Mr. & Mrs. Roger M. Ayers
Ms. Judith A. Bailey
Ms. Hilda E. Baker
Mr. & Mr. Alfred Ball
Mr. & Mrs. Donald M. Ball
Bank of America
Mr. & Mrs. Alan K. Barnes
Ms. Charlotte L. Barnes
Ms. Lisa C. Barnes
Barrett Chevrolet Chrysler Dodge Jeep
Mr. & Mrs. Stephen Barrett
Mr. & Mrs. Thomas C. Barron, Jr.
Barton Malow/SPN
Ms. Debra D. Bauswell
Ms. Linda H. Bayline
Bay National Bank
Bayshore Development Corporation
Ms. Susan Baysinger
Dr. & Mrs. Alfred H. Beattie
Ms. Xiuhua Z. Bell
Ms. Brandi L. Benedict
Ms. Mary K. Benn
Ms. Crystal L. Berg
Dr. & Mrs. Leonard Berger
Ms. Sandra Beyette
Bialek Healthcare, Research & Office Environments
Mr. & Mrs. Guy J. Billing
Mr. & Mrs. Justin Billing
Ms. Amy P. Bishop
Ms. Cynthia Y. Bivens
Mervin L. Blades & Son
Mr. & Mrs. Dewey E. Blades
Ms. Pricilla E. Blake
Mr. Michael J. Bock
Mr. Theodore R. Bonwit
Ms. Deborah A. Bounds
Ms. Ellen L. Bowden
Ms. Faith V. Bowden
Ms. Shernita Boyd
Ms. Mary L. Bradshaw
Dr. & Mrs. Thomas A. Brandon
Ms. Barbara H. Brannock
Ms. Sherry Brannon
Ms. Laura Bren
Ms. Megan Bren
Ms. Patricia A. Brewer
Mr. Stephen A. Briddell
Ms. Deborah C. Brittingham
Mr. W. Whaley Brittingham
Ms. Mary V. Brogan
Ms. Jane G. Bromley
Mr. & Mrs. David Brown
Ms. Laura A. Brown
Mr. Michael Brown
Ms. Alison T. Brumbley
Mr. Bill Bruning
Buckingham Insurance Services, Inc.
Ms. Jean B. Bulkeley
Mr. Will Bullan
Mr. David V. Bunting
Mr. & Mrs. N. Bunting
Jack Burbage Foundation, Inc.
Mr. John H. Burbage, Jr.
Ms. Melody K. Burkhead
Ms. Karen M. Burns
Ms. Cynthia B. Burton
Ms. Debra M. Caiola
Mr. & Mrs. M. J. Caldwell
Mr. Douglas W. Canterbury
Mr. Charles T. Capute
Mr. R. Neill Carey
Ms. Barbara P. Carney
Ms. Brandi L. Carr
Ms. Jackie R. Cassidy
Mr. & Mrs. Michael Castrignano
Ms. Wendy A. Cathell
Ms. Ingrid D. Catheu
Cato Gas & Oil Company
Centex Homes DC Metro- Eastern Shore
Dr. Benito S. Chan & Dr. Gloria A. Uy
Chase Investment Counsel Corporation
Chesapeake Insurance Group
Ms. Melody A. Chesser
Ms. Sylvia P. Chiofolo
Mr. Paul A. Clappison
Ms. Gerardetta C. Clark
Ms. Julia A. Clarke
Ms. Judy C. Clayborne
Ms. Anita L. Clayton
Ms. Deborah G. Clayton
Mr. & Mrs. Jerry Clayville
Ms. Dana L. Cody
Samuel and Evelyn Coffin Foundation
Cohen, Rutherford & Knight
K. B. Coldiron
Ms. Tina L. Collier
Mr. & Mrs. John S. Collins
Compass Group USA, Inc.
Ms. Tamara S. Conkle
Ms. Denise E. Conklin
Consolidated Maintenance Services, Inc.
Dr. & Mrs. Conworth Dayton-Jones
Mr. & Mrs. Douglass M. Cook
Mr. & Mrs. Arthur M. Cooley
Mr. Andy Cooper
Mr. Gary P. Cooper
Ms. Judy Cooper
Mr. Donald L. Corbin
Mr. Wayne W. Corkran
Mr. & Mrs. John T. Cossentino
Mr. Mike Costanzo
Ms. Tonya S. Craft
Ms. Sue E. Craig
Mr. & Mrs. Earl Cramer
Ms. Virginia M. Crawford
Mr. & Mrs. William D. Creighton
Mr. & Mrs. Reese F. Cropper, III
Mr. Robert L. Cropper
Ms. Susan Cropper
Crothall Healthcare, Inc.
Dr. & Mrs. Michael E. Crouch
Mr. & Mrs. Warner E. Crumb
Dr. M. Jenning Curry
D3Corp
Mr. & Mrs. John D'Amico
Ms. Patsy E. Dale
Ms. Carman A. Dashiell
Ms. Wendy L. Daubert
Ms. Joan Daugherty
Davis, Bowen & Friedel, Inc.
Ms. Bonnie D. Dean
Delaware Elevator, Inc.
Mr. & Mrs. Morrell C. Delcher
Delmarva Collections
Delmarva Power
Delta Dental
Ms. Cathy Deluca
Dr. & Mrs. Thomas M. DeMarco
Mr. Charles DeMartin
Mr. & Mrs. Dennis Dempsey
Mr. & Mrs. William T. Dennis
Ms. Cheryl M. Dennis
Ms. Norma G. Dobrowolski
Dolle's Candyland, Inc.
Mr. Christine P. Donalds
Dr. & Mrs. Bernard J. Dormer
Mr. & Mrs. Keith Doughty
Ms. Deborah P. Downey
Ms. Phyllis B. Downing
Ms. Terri L. Dukes
Mr. David Dypsky
Mr. & Mrs. James W. East
Eastern Shore Distributing
Mr. & Mrs. David N. Eccleston
Dr. Mark Edney
Edwards Service
Ms. Dolores M. Eitel
Mr. & Mrs. John C. Elerding
Mr. Trond O. Emberland
Emergency Service Associates, P.A.
Ms. Teresa P. Emge
Dr. Simona C. Eng & Mr. Glen Odor
Ms. Faith English
Ms. Pamela W. Eskridge
Ms. Debra J. Evans
Ms. Judy V. Evans
Ms. Theresa Ann Evans
FairCode Associates, LLC
Ms. Kastine Farmer
Mr. & Mrs. Mike Farmer
Mr. & Mrs. Timothy L. Feist
Faw, Casson & Co., LLP
Ms. Tracy L. Fields
Mr. Gary L. Figgs
Ms. Catherine M. Finch
First Shore Federal Savings & Loan Association
Mr. Kevin Fischer
Ms. Alice Fisher
Ms. Kennan E. Fisher
Ms. R. Darlene Fisher
Mr. & Mrs. Thomas M. Fisher
Mr. Michael P. Flatley
Ms. Jane H. Flowers
Ms. Nancy L. Flurer
Mr. & Mrs. Roger A. Follebout, Jr.
Ms. Patti A. Fooks
Ms. Vanessa Founds
Mr. & Mrs. Herman Franklin
Mr. & Mrs. Michael Franklin
Mr. Matthew Funk
Dr. & Mrs. George N. Galifianakis
Ms. Kathy L. Gattis
Mr. & Mrs. Herbert J. Geary
Mr. & Mrs. Stephen C. Gehnrich
Genesis Healthcare
Mr. & Mrs. Michael Gershenfeld
Gillis Gilkerson
Mr. Bradley J. Gillis
Mr. Palmer Gillis
Mr. Vernell R. Gilmore
Mr. Chuck Gizara
Mr. & Mrs. Gordon D. Gladden
Ms. Patricia A. Gladden
Ms. Flora J. Glasgow
Mr. Howard J. Goldstein
Ms. Karen Gordon
Mr. & Mrs. Harold B. Gordy, Jr.
Mr. & Mrs. Robert W. Gordy
Mr. & Mrs. William E. Gordy
Mr. & Mrs. William L. Gordy
W. L. Gore & Associates
Ms. Linda L. Grahe
Ms. Anna L. Gray
Gray Spectrum, Inc.
Great Scott Broadcasting
Greater Milwaukee Foundation, Inc.
Ms. Cheryl A. Greenfarb
Mr. Peter M. Greenlees
Ms. Dianne E. Gregory
Mr. James E. Gregory, Jr.
Ms. Julia M. Gregory
Ms. Regina B. Grier
Ms. Ali H. Griffin
Mr. Rousseau F. Griffin
Ms. Sherry Y. Groves
Guerrieri Family Foundation
Mr. John Gudelsky
Ms. Donna R. Guglielmi
Ms. Bonnie K. Guido
Ms. Kimbery D. Gwaltney
Mr. Cole E. Hall
Ms. Tracey Hall
Hallowell Foundation
Ms. Trudy M. Hammond
John H. Hampshire, Inc.
Mr. Dennis & Dr. Tricia T. Handel
Ms. Therese A. Handley
Ms. Mary E. Handy
Mr. & Mrs. Frank B. Hanna
Mr. & Mrs. Henry H. Hanna, III
Mr. & Mrs. William C. Hannemann, Jr.
Mr. Tyrone D. Hardy
Ms. Ethel E. Harper
Harvard Custom Manufacturing, Inc.
Ms. Rebecca Haselnus
Mr. & Mrs. Gary R. Hatfield
Mr. Christopher S. Hayes
Patricia M. Hazel Charitable Remainder Annuity
Trust
Dr. & Mrs. Hari R. Heda
Richard A. Henson Foundation
Herl's Bath & Tile Solutions
Ms. Mary F. Herring
Mr. W. Todd Hershey
Hess Companies
Mr. Michael J. Hewitt
Ms. Joyce C. Hickman
Ms. Theresa E. Higgins
Ms. Leisa D. Hill
Ms. Patti A. Hill
Mr. Travis Hinman
Ms. Terri L. Hochmuth
Mr. Randy H. Hockenbrock, Jr.
Ms. Tammy Holdren
Ms. Patricia E. Hollinger
Ms. Dawn Holloway
Mr. & Mrs. W. Richard Holloway, Sr.
Holt Paper & Chemical Company, Inc.
Ms. Geraldine W. Holter
Mr. Brandon M. Hooper
Horizon CSA, LLC
Ms. Cassandra Horner
Mr. & Mrs. Brian Howard
Dr. & Mrs. Murray K. Hoy
Dr. & Mrs. Christjon J. Huddleston
Ms. Michelle L. Humphress
Ms. Maydella J. Hutchins
Mr. Leland E. Hyle
InforMed, LLC
Ms. Halla S. Ingvars
Dr. & Mrs. Philip A. Insley, Jr.
Mr. & Mrs. Wade H. Insley
Institute of Healthcare Executives & Suppliers
IRIE Radio, Inc.
Mr. Aarron Jackson
Ms. Lisa K. Jacob
Mr. & Mrs. Craig S. Jahelka
Mr. Michael R. Jahnigen
Ms. Sandra James
Ms. Sharon D. James
Ms. Judith L. Jameson
Johnny Janosik & Employees
Ms. Kristy L. Jarmon
Ms. Catherine R. Johnson
Mr. Michael C. Johnson
Ms. Robin Johnson
Johnson Controls, Inc.
Ms. Ruth I. Jones
Ms. Sandra L. Jones
Ms. Sherrie R. Jones
Dr. & Mrs. J. Steve Julian
Junior Auxiliary Board of PRMC
Fred Kahler Heart Run
Mr. & Mrs. Alexander Karavasilis
Mr. & Mrs. Jeffrey R. Karns
Mr. John P. Keane
Ms. Marion F. Keenan
Mr. Jeffrey Kelly
Ms. Kara J. Kelly
Mr. Edward G. Kern
Ms. Gloria J. Kernaghan
Dr. Camille Khawand
Ms. Mary G. Kiley
Ms. Shirley M. Killmon
Ms. Julie W. King
Ms. Miriam E. King-Dagen
Ms. Dori D. Kirby
Ms. Christie Knapp
Virginia H. Korff
Ms. Dora L. Kovacic
KPMG LLP
Ms. Mary E. Kraft
Dr. & Mrs. Gerald Krause
Ms. Gwyndle R. Kravec
Mr. & Mrs. Edward J. Kremer
Ms. Regina L. Kundell
Mr. Wasyl Kurinij
Dr. Constantine G. Lambrou
Mr. Nick Lambrow
Ms. Sally N. Land
Ms. Chasity A. Landing
Ms. Alison E. Lankford
Ms. Patricia Lankford
Mr. & Mrs. Gerry Lasher
Dr. & Mrs. Thomas P. Lawrence
Mr. & Mrs. Richard M. Laws
Ms. Virginia B. Layfield
Mr. & Mrs. Ernest J. Leatherbury, Jr.
Ms. Elizabeth A. Lecates
Ms. Joyce A. Lecates
Ms. Brenda P. Lecompte
Mr. & Mrs. Bryan T. LeCompte
Mr. Richard Lehr
Mr. & Mrs. Steven E. Leonard
Mr. & Mrs. Marvin H. Levinson
Ms. Betty T. Lewis
Ms. Carol A. Lewis
Ms. Elizabeth N. Lewis
Mr. Robert B. Lewis, Jr.
Lincoln Financial Group
Mr. Frank L. Littleton
Mr. & Mrs. John B. Long, II
The Philip and Barbara Long Family Foundation
Ms. Joan Loughery-Steele
Ms. Kennan E. Lubeley
Ms. Kim Lucido-McCabe
Mr. & Mrs. Dexter Lunsford
Ms. Susan C. Lynch
Ginnie Malone Realty, P.A.
Mr. & Mrs. Woody Malone
Ms. Roberta E. Mandelson
Ms. Katie F. Manes
Marshall Craft Associates, Inc.
Dr. & Mrs. James E. Martin
Mr. & Mrs. P. Curtis Massey
Ms. Robin S. Massey
M & T Bank
Mr. & Mrs. Ramon Matheu
Mr. & Mrs. Brian K. Mathias
McBee Associates, Inc.
Ms. Kimberly A. McBride
Mr. & Mrs. John W. McCabe
Mr. & Mrs. William R. McCain
Dr. & Mrs. Brion McCutcheon
Ms. Susan D. McDonald
McKesson
The McLaughlin Family
Mr. & Mrs. Ryan McLaughlin
Ms. Faye H. Meadows
Ms. Lisa M. Mears
Medical Staff of Peninsula Regional Medical Cener
Ms. Susan B. Megargee
Ms. Jonnie A. Megee
Ms. Gwen Meinster
Mr. & Mrs. Edwin H. Melhorn, Jr.
Ms. A. Katherine Melvin
Ms. Elizabeth A. Melvin
Mr. & Mrs. George J. Mengason
Ms. Janet L. Mercer
Mr. Alan Merritt
Mr. & Mrs. Robert L. Messick
Ms. Kathleen B. Michalski
Mr. & Mrs. Chuck Micle
Ms. Karen L. Mihalik
Mr. & Mrs. G. Robert Miller
Mr. Paul Miller
Ms. Rebecca H. Miller
Mr. & Mrs. S. Harry Miller
Ms. Gloria W. Mills
Ms. Retta W. Mills
Mr. & Mrs. Ryan Minor
Mr. Edward K. Mitchell
Mr. Jonathan D. Mitchell
Ms. Regina M. Montagna
Ms. Laura G. Moon
Dr. & Mrs. Mahesh Moondra
Mr. Bruce A. Moore
Ms. Carol Moore
Ms. Cathy J. Moore
Mr. David W. Moore
Mr. Leighton Moore
Ms. Darlene Z. Morcom
Morgan Stanley
Mr. & Mrs. Donald I. Morgan
Ms. Candice M. Morris
Mr. Henry F. Morris
Ms. Nashelle B. Morris
Mr. Kevin R. Mull
Mr. & Mrs. Daniel J. Mulvanny
Ms. Susan P. Munoz
Ms. Rose K. Murrell
Dr. & Mrs. William J. Nagel
Mr. & Mrs. Dan Naleppa
Ms. Adrienne Naleppa
Mr. & Mrs. Frank W. Nanna
Nanticoke Memorial Hospital
Navtrak, Inc.
Ms. Marilyn B. Neat
Mr. Kerry Nevins
Mr. & Mrs. R. Alan Newberry
Dr. & Mrs. Justinian R. Ngaiza
Ms. Teresa A. Niblett
Ms. Gail C. Nichols
Mr. & Mrs. Henry B. Nyce
Oak Ridge Investments, LLC
Odell Associates, Inc.
Dr. & Mrs. Nicholas Ogburn
Mr. Alford J. Olinde
Mr. Robert K. Olson
Mr. & Mrs. Patrick P. O'Malley, Jr.
Mr. Edward L. Outten
Owens & Minor
palmhats.com
Mr. & Mrs. Mitchell M. Parker
Dr. Mandip S. Parmar
Dr. & Mrs. Joseph Patin
Mr. Bruce W. Patterson
Mr. Timothy E. Patterson
Mr. Gerald M. Peake
Peninsula Neurosurgical Associates, P.A.
Peninsula Orthopaedic Associates, P.A.
Peninsula Pulmonary Associates, P.A.
Peninsula Radiology Associates, P.A.
Pepsi Bottling Ventures of Delmarva
Mr. & Mrs. William C. Pepper
Perdue Farms Incorporated
Ms. Elizabeth Perry
Ms. Dana S. Peterson
Ms. Kristin M. Peterson
Mr. Scott H. Peterson
Ms. Patricia G. Phillips
Ms. Tara D. Pieroni
Pilarski Contracting LLC
Mr. & Mrs. Gary Pilchard
Ms. Shirley Pilchard
PKS & Company, P.A.
PNC Bank
Dr. & Mrs. Ronald J. Poisker
James Posey Associates, Inc.
Ms. Susan Potts
Ms. Constance I. Powell
Ms. Angela B. Prouse
Princess Royal Oceanfront Family Resort &
Condominiums
Mr. Mark A. Puccini
Ms. Susan K. Purnell
Ms. Florence Rabinowitz
Mr. & Mrs. Michael C. Rayne
Ms. Tonya C. Rayne
Receivables Outsourcing, Inc.
Ms. Crystal F. Regels
Ms. Nancy Reither
Reel Comic, LLC
Mr. James W. Respass
Ms. Mary S. Reynolds
Ms. Belinda W. Richardson
Don & Donna Richardson
Ricoh Americas Corporation
Mr. & Mrs. Harrison J. Rider, III
Mr. & Mrs. Stephen Riegler
Mr. & Mrs. William B. Rinnier
Mr. & Mrs. Bruce I. Ritchie
Ms. Sharon F. Robbins
Mr. & Mrs. J. Mike Roberts
Mr. Brady W. Roberts
Ms. Shelly L. Roberts
Mr. & Mrs. Franklin K. Robinson
Ms. Ada Rogers
Ms. Jennifer A. Roglitz
Mr. & Mrs. Matthew Romanowski
Rommel Electric
Mr. & Mrs. David W. Rommel
Ms. Arlene M. Rosen
Ms. Cynthia A. Ross
Mr. & Mrs. David A. Rothner
Ms. Edna M. Ruark
Mr. & Mrs. Harold L. Ruark
Mr. & Mrs. Mark V. Rudnick
Ms. Jeanne Ruff
Mr. William T. Russ
Ms. Angela M. Rutkowski
Mr. Mitchell N. Sabater
Salisbury Brick Co., Inc.
Salisbury Door & Hardware, Inc.
Salisbury University
Mr. William Salvatore
Mr. & Mrs. Rick Sanders
Ms. Cynthia A. Sapp
Ms. Michelle D. Savage
Mr. & Mrs. Montgomery Sayler
Ms. Harriett A. Schaffer
Dr. & Mrs. James M. Scopp
Mr. & Mrs. Julien A. Scott
Seiberlich Trane
Mr. & Mrs. David Selby
Dr. Luette S. Semmes
Mr. & Mrs. Nicholas C. Serkes
Ms. Julie S. Sexton
Shawe & Rosenthal
Ms. Debra L. Sheets
Sheridan Anesthesia Service of Maryland, PC
Ms. Sue F. Sherwood
Sherwood Ford Lincoln Mercury of Salisbury
Ms. Regina B. Shields
Mr. & Mrs. Brian Shockley
Mr. Gary M. Shockley
Ms. Theresa S. Shockley
Shore Distributors, Inc.
Dr. & Mrs. Charles B. Silvia
Mr. David W. Simpson, P.A.
Ms. Mary A. Singleton
Mr. & Mrs. Allen Sklar, Jr.
Ms. Diane J. Smith
Ms. Janet A. Smith
Ms. Louise Smith
Ms. Oleana E. Smith
Mr. Patrick L. Smith
Mr. & Mrs. Richard Smith
Dr. & Mrs. W. Ellis Smith
Smith Barney
Mr. & Mrs. John J. Snee
Ms. Jacqualyn L. Snelson
Dr. & Mrs. Christopher S. Snyder
Ms. Eunice Q. Sorin
Ms. Laurie Sosnowski
Mr. & Mrs. Thomas W. Spahr
Ms. Karen Spanedda
Ms. Delores A. Spence
Ms. Michelle D. Stacey
Ms. Alexandra Stanley
Mr. & Mrs. Walter Stansell
Mr. John C. Steelman
Mr. & Mrs. David Stein
Mr. & Mrs. Gregory Stein
Ms. Amy N. Stevenson
Mr. & Mrs. Robert M. Stinchcomb
Mr. & Mrs. Thomas R. Stitcher
Ms. Bevereley A. Stoakley
Ms. Jill B. Stone
Stonetech
Mr. David M. Stroud
Ms. Dorothy B. Strozier
Mr. & Mrs. Paul Sturgis
Dr. & Mrs. Farouk A. Sultani
Sunset Grille
SureFire Protection, Inc.
Mr. & Mrs. Roman F. Suska
Ms. Delores W. Tarpley
Mr. Bradley W. Taylor
Mr. & Mrs. Earl Taylor
Ms. Michelle Taylor
Ms. Michelle A. Taylor
Dr. & Mrs. Robert L. Taylor
Mr. Stephen L. Taylor
Tech Solutions, Inc.
Teltronic
TGM Group, LLC
The Bank of Delmarva
The Car Store, Inc.
The Moore Companies
The Paper People
The Parkel Corporation
Mr. & Mrs. James R. Thomas
Ms. Mary B. Thomas
Dr. & Mrs. Gregory N. Thompson
Mr. & Mrs. James C. Thompson
Thoro-Goods Concrete Co., Inc.
Ms. Catherine R. Thorsten
Mr. & Mrs. David W. Tilghman
Dr. & Mrs. James C. Todd
Dr. & Mrs. Nevins W. Todd, Jr.
Dr. & Mrs. William C. Todd
Mr. Michael B. Tolley
Ms. Brandi L. Toomey
Mr. & Mrs. Everett Toomey
TreeTech, Inc.
Mr. & Mrs. Thomas L. Trice
Ms. Susan Trombino
Ms. Beverly G. Trout
Mr. & Mrs. Mahlon H. Trout
Ms. Phyllis E. Truitt
Mr. Gary B. Tucker, Jr.
Mr. & Mrs. Alonzo E. Tull, Jr.
Mr. & Mrs. Jeffrey F. Turner
Ms. Brenda R. Twilley
Ms. Brenda Q. Tyler
United Landscaping
University of Maryland Eastern Shore
University of Maryland Foundation, Inc.
Value Carpet One
Venable LLP
Mr. & Mrs. David A. Vorhis
Mr. Christian G. Wait
Ms. Deborah M. Walston
Wasatch Advisors
Mr. Wayne Watkins
Mr. William E. Webster
Dr. & Mrs. Kurt E. Wehberg
Ms. Ella M. West
Ms. Ruth L. West
Ms. Gloria S. White
Ms. Lorie B. White
Ms. Renee C. White
Mr. Greg S. Whitehead
Mr. & Mrs. Dirk W. Widdowson
Ms. Cynthia K. Wilde
Mr. & Mrs. Kurt Wildmann
Dr. & Mrs. Douglas B. Wilhite
Ms. Stephanie Willey
Ms. Gayle S. Williams
Ms. Mary M. Williams
Williams, Moore, Shockley & Harrison , LLC
Mr. & Mrs. Clark H. Willis
Dr. & Mrs. Douglas H. Wilson
Ms. Jan S. Wilson
Mr. Ronald G. Wood
Mr. & Mrs. Richard S. Wootten
Ms. Karen G. Wright
Ms. Peggy B. Wright
Ms. Mary J. Yorns
Mr. & Mrs. Jeff Young
Dr. Bennett W. Yu
Ms. Elleda C. Ziemer
Mr. & Mrs. Joseph M. Zimmer, Jr.
Drs. Gunnar W. & Pamela Zorn
Cardiovascular/Pulmonary Rehabilitation
Department
Mr. & Mrs. Michael J. Digristine
Receivables Outsourcing, Inc.
Ms. Marilyn C. Seidel
Childcare
Dr. & Mrs. Peter Abbott
Mr. & Mrs. Rodney Abbott
Dr. Fernando J. Acle
Atlantic Plastic Surgery
Dr. & Mrs. Timothy L. Benning
Drs. Bird, Baumann & Associates
Blue Heron Medical Group, LLC
Patricia G. Bragg, NP
Dr. Robert A. Coker
Dr. James M. Crouse
Michael S. Davidson, PAC
Dr. & Mrs. Conworth Dayton-Jones
Delmarva Collections
Eastern Shore ENT & Allergy Associates
Emergency Service Associates, P.A.
Dr. Simona C. Eng & Mr. Glen Odor
Dr. Michael Felder
Dr. Kathleen M. Geipe
Mr. Ronald E. Haselnus & Dr. Catherine
Smoot-Haselnus
Kevin Healy, PAC
Dr. Howard C. Hines
Dr. Camille Khawand
Dr. Constantine G. Lambrou
Dr. Katherine Layton
Dr. Mary E. Lindsay
Mr. Gary Marshall
Mr. & Mrs. P. Curtis Massey
Mt. Olive Baptist Church
Peninsula Cardiology Associates, P.A.
Peninsula Dermatology Associates, P.A.
Peninsula Orthopaedic Associates, P.A.
Peninsula Urology Associates, P.A.
Mr. & Mrs. Riccardo Pallia
Pohanka Automotive Group
Ms. Corrine B. Purnell
Mr. Steven Spaanbroek
Mr. & Mrs. Gregory Stein
Dr. Ali Saberi
Dr. & Mrs. Charles B. Silvia
Mr. & Mrs. David Stein
Dr. & Mrs. Farouk A. Sultani
Mr. & Mrs. Mahlon H. Trout
Mr. & Mrs. David A. Vorhis
Ms. Debbie Webster
Dr. & Mrs. Bruce Winnacott
CME Coastal Cardiac Conference
Abbott Laboratories
Boston Scientific
Edwards Lifesciences, LLC
Possis Medical, Inc.
Sanofi-Aventis
Sorin Group USA, Inc.
St. Jude Medical
Thoratec Corporation
Volcano
CME Miscellaneous Conferences
Amnisure International LLC
CBCE
General Electric Capital Corporation
Lilly
Myriad Genetics, Inc.
Santarus
Zoll Lifecor Corporation
Education
The John B. Parsons Foundation
Emergency Services
Emergency Service Associates, P.A.
Dr. Elizabeth Koval
Foundation Sponsorships
Ms. Carol Deal
First Shore Federal Savings & Loan Association
Ms. Mary A. George
Institute of Healthcare Executives & Suppliers
Mr. & Mrs. P. Curtis Massey
P.G.H. Nurses Alumni Association
Mr. & Mrs. David Stein
Mr. & Mrs. Roman F. Suska
Mr. & Mrs. Mahlon H. Trout
General Endowment
Estate of Virginia Crocker
Estate of Beulah V. Riley
Richard A. Henson Foundation
Guerrieri Heart and Vascular Institute
Boston Scientific
Delmarva Mended Hearts
Mrs. James Harpring
Lantheus Medical Imaging, Inc.
Mr. & Mrs. Marvin H. Levinson
The Medicines Company
Newborn Pediatrics
Appliga, Corporation
Mr. & Mrs. Sheldon White
Newborn Pediatrics- STAR Infant
Bereavement Program
Community Christian Fellowship
Mr. & Mrs. C. M. Dryden
Fruitland Intermediate School
Fruitland Primary School
Ms. Daphne Hayman
Ms. Vicki A. Walter-Young
Mr. & Mrs. Philip P. Wheatley
Pastoral Care
Medical Staff of Peninsula Regional Medical Cener
Salisbury Medical Sciences Foundation
Respiratory Care
Salisbury University Department of Education
Wicomico County Health Department
Debra Wagner Wellness Van
Ms. Sharon Goszcynski
Medical Staff of Peninsula Regional Medical Cener
Mr. & Mrs. Daniel Mulvanny
Dr. & Mrs. Douglas H. Wilson
9

A Message From The Chairman
Few are as fortunate as I to be handed the keys to Peninsula Regional Medical Center by a gentleman’s
gentleman, Dr. Farouk Sultani, at such an exciting time. As he departs his three-year chairmanship of the
Board of Trustees and I begin mine, I am privileged to have the distinct honor to be asked to provide
community leadership to this dynamic, high quality and critically-important institution.
Before many much larger hospitals had even begun discussing patient and medication safety,
Peninsula Regional was already implementing it in the pharmacy, at the bedside and throughout its
electronic medical record and physician computerized medication ordering systems. New initiatives, like
24 hour teleICU monitoring of critically ill patients and advanced robotic surgery, continue to characterize
the exceptional advancements here.
We can all be proud of the Medical Center’s back-to-back national Distinguished Hospital Awards placing us among the
top 5% of all American hospitals. 2010 Clinical Excellence Awards, 5-Star ratings across numerous services and “best on
Delmarva” designations all speak to the commitment and passion of our dedicated medical staff, employees and volunteers.
Much of that unprecedented success resulted from the visionary direction of Alan Newberry, who expected nothing but
the best of this organization. Alan, who retired this month as President/CEO of the Peninsula Regional Health System after 17
years of executive leadership, now turns over the Health System – as he did a year ago with the Medical Center, to the
exceptionally qualified Dr. Peggy Naleppa.
Peggy has the full support and confidence of the board as she begins writing her own history as the President/CEO of the
Health System and the Medical Center. Peggy is currently leading a new Strategic Plan that focuses on recruiting and retaining
physicians and staff and expanding connectivity to health care services with an emphasis on patient-centered care. It’s an
ambitious start for a gifted and ambitious leader with a view to the future.
And yes, this board will face its own challenges. We need more physician specialists in our region, we must learn how to
do more with less because of rate reductions, and we may not know for months what effect health care reform might have on
our Medical Center.
What I can assure you, on behalf of the board, is that Peninsula Regional Medical Center will continue to provide the most
technically-advanced medical, clinical and surgical care possible. We’re honored to share the keys to your Medical Center.
Farouk Sultani, MD
On October 1, 2009,
Farouk Sultani, MD
concluded a very
successful three year term
as the Chairman of the
Peninsula Regional Health
System Board of Directors
and the Peninsula
Regional Medical Center Board of Trustees.
“Dr. Sultani set the bar high and will be
remembered at our Medical Center for years
to come as an outstanding surgeon and
Chairman who led us through a period of
unprecedented change and growth,” said
President/CEO Peggy Naleppa, MS, MBA,
Dr. M., FACHE. “More importantly, when
recalled, people will speak of him as a true
gentleman, a devoted friend, a loving husband
and father, and one of the kindest people they
will have ever had the privilege of knowing.”
Dr. Sultani, who retired from a successful
plastic surgery practice last year, joined the
Peninsula Regional medical staff in 1982. Dr.
Sultani and his wife Shirley live in Ocean City.
Murray “Ray” Hoy, EdD, Chairman
Peninsula Regional Medical Center
Board of Trustees
PENINSULA REGIONAL MEDICAL CENTER
BOARD OF TRUSTEES
PENINSULA REGIONAL MEDICAL CENTER
Fiscal Year 2009
Number of Acute Care Beds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
Number of Sub-Acute Beds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Front Row: William McCain, Treasurer; Martin Neat, Vice Chairman;
Murray (Ray) K. Hoy, EdD, Chairman; Peggy Naleppa, President/CEO;
Edward W. Urban, Secretary
Second Row (Seated): Hugh P. McLaughlin; Jeffrey F. Turner;
Herbert J. Geary, III
Standing: Farouk Sultani, MD; Marion Keenan; Christjon J.
Huddleston, MD; Michael E. Crouch, MD; Monty Saylor; Marilyn
Booth; Rene Desmarais, MD, President of the Medical Staff
Missing: Brian Shockley
Statistics:
Admissions (Adult) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21,266
Admissions (Newborn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,195
Admissions (TCU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837
Average Length of Stay (Acute) . . . . . . . . . . . . . . . . . . . . . . . . . 4.42
Patient Days of Care (Acute) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93,803
Total Outpatient Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491,542
Emergency Department Visits . . . . . . . . . . . . . . . . . . . . . . . . . . . 83,411
Surgical Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16,601
Peninsula Regional Board of Trustees leadership. Left to right, Edward
Urban, William McCain, Murray (Ray) Hoy, and Martin Neat
10
BOARD OF TRUSTEES LEADERSHIP
At its annual Board of Directors meeting this past October
Peninsula Regional Health System members elected four of their
peers to leadership roles on the Health System Board of Directors
and the Medical Center’s Board of Trustees.
Murray (Ray) K. Hoy, EdD was elected Chairman of the
Health System Board of Directors and Chairman of the Peninsula
Regional Medical Center Board of Trustees. Dr. Hoy is the
President of Wor Wic Community College in Salisbury, Maryland.
Elected Vice Chairman of both governing bodies was Martin
Neat. Mr. Neat is President/CEO of First Shore Federal Savings &
Loan Association.
Edward W. Urban was elected Secretary of the Health System
and Medical Center Boards. Mr. Urban is the Executive Vice
President of Harvard Custom Manufacturing.
Elected Treasurer was William R. McCain, President/CEO of
W.R. McCain Associates.
PENINSULA REGIONAL MEDICAL CENTER
JUNE 30, 2009
BALANCE SHEET
Assets
Current Assets:
Cash and investments . . . . . . . . . . . . . . . . . . . . . . . . . . $30,786,671
Accounts receivable - net . . . . . . . . . . . . . . . . . . . . . . . 37,406,473
Other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9,932,912
Total Current Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78,126,056
Property, plant and equipment - net . . . . . . . . . . . . . . 215,838,468
Investments - long term . . . . . . . . . . . . . . . . . . . . . . . . . . 95,036,091
Assets limited as to use . . . . . . . . . . . . . . . . . . . . . . . . . . . 41,558,525
Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,386,474
Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $434,945,614
Liabilities and Net Assets
Current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $39,569,453
Bonds payable - long term . . . . . . . . . . . . . . . . . . . . . . . . 137,691,545
Other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30,368,446
Net assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227,316,170
Total liabilities and net assets . . . . . . . . . . . . . . . . . . . . . $434,945,614

A Message From The President
There’s no understating the importance of strategic planning
at Peninsula Regional Medical Center. From my office and
throughout our top leadership, strategy defines the essence of
executive responsibility. As the President exercises strategic
leadership, the Board of Trustees-led by Dr. Ray Hoy-provides the
influence and oversight.
Our 2009-2014 Strategic Plan is a change in direction as it
focuses more on the key issues that are at the core of our
organization. That, as we have pointed out in an accompanying story in this edition of
HealthFocus, includes recruiting and retaining physicians and staff, and redefining
our commitment to advanced technology and electronic connectivity.
We must embrace and implement new technology into our everyday lives,
demonstrating superior performance on all dimensions of patient-centered care, thus
advancing patient satisfaction. The uniqueness of the importance for us is that
advanced medical technology in the right hands can and does heal people and save
lives. The challenge, as Dr. Hoy touched on in his message, is that we’re doing this-and
have to-in an unsettled economic environment.
We must be forward thinking with our strategic plan as it is our roadmap for the
future. But, we all know how tough it can be at times to get a roadmap properly
refolded after opening it. To be successful you need the skills to do both. We must be
aggressive in our vision but at the same time practice resource optimization and
process and work flow management. Waste and inefficiency need to be eliminated. If
we allow that to occur, the best strategic plan isn’t worth unfolding in the first place.
Our Executive Team and Board of Trustees will monitor implementation of the
strategic plan based on the accomplishments of driving strategies and tactics as well
as performance against key indicators. In health care, you can’t afford to be caught
lagging behind.
Planning and Business Development Director Doug Wilson and I are always
happy to share more about our Medical Center’s vision for the future and how we
intend to implement this strategic plan into important emerging areas of need, some
perhaps even in your own backyard. If interested, please contact us through our
Speaker’s Bureau at 410-543-7287.
Peggy Naleppa, MS, MBA, Dr. M., FACHE
President/CEO
Executive Leadership Changes
Peggy Naleppa, MS, MBA, Dr. M., FACHE, President of
Peninsula Regional, was also named the CEO of the Medical
Center, and President/CEO of the Peninsula Regional Health
System on January 1, 2010.
Naleppa began her health care career as Director of
Neurosurgical Services at George Washington University Medical
Center in Washington, DC. She has served as a clinical leader or
as a senior executive at several hospitals in Maryland including
Anne Arundel Medical Center, Calvert Memorial Hospital and St. Cindy Lunsford
Mary’s Hospital. She has served as the President of the Maryland
Chapter of the Healthcare Financial Management Association (HFMA) and has held
several leadership positions with the Maryland Hospital Association. Naleppa is also a
Fellow of the American College of Healthcare Executives.
Naleppa, who is a registered nurse, holds a BS in Healthcare Administration from
St. Joseph’s College in Baltimore; a Master of Administration degree from the
University of Maryland University College, an MBA from The Johns Hopkins
University; and recently completed her Doctorate in Management with a
concentration in Systems Re-engineering from the University of Maryland College
Park. She and husband Dan live in Salisbury. They are parents to two daughters,
Adrienne and Renee.
Lura Cynthia “Cindy” Lunsford has been promoted to the position of Executive
Vice President/COO. Lunsford, who previously served as Peninsula Regional’s Vice
President of Ambulatory and Professional Services since April of 2005, assumed
administrative responsibility for the overall day-to-day operation of the Medical
Center last summer.
Throughout her 30 year career in health care, Lunsford has provided senior
executive leadership for multiple clinical programs, community outreach efforts and
hospital-based services and departments. Immediately before joining Peninsula
Regional in March of 2005, she served as the Vice President of Community Services at
University Health Services, Inc., a 612 bed hospital in Augusta, Georgia.
Lunsford holds a BS and MS in Nursing from the Medical College of Georgia and
an MBA from Augusta State University and is a Fellow in the American College of
Healthcare Executives. She also brings to her executive role at Peninsula Regional
clinical experience as a registered nurse in the emergency department and ten-year
tenure at University Health Services as Director of Emergency Services and Outpatient
Clinics.
She resides in Salisbury with her husband Dexter.
PENINSULA REGIONAL MEDICAL CENTER
FINANCIAL STATEMENT: JULY 1, 2008 - JUNE 30, 2009
STATEMENT OF OPERATIONS
*Patient service revenue - amount billed . . . . . . . . . . . . . . . . . . . . . . . $418,478,277
Amounts not collected:
Financial Assistance and uncollected accounts . . . . . . . . . . . . . . . (29,029,736)
Medicare and Medical Assistance
contractual amounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (23,028,165)
Other amounts not collected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (15,905,418)
Patient service revenue - amount collected . . . . . . . . . . . . . . . . . . . . . 350,514,958
Other operating revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,976,481
Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352,491,439
Operating expenses:
Salaries, wages and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169,385,332
Supplies and other expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146,643,761
Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5,162,693
Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19,263,105
Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340,454,891
** Net income available to improve facilities and enhance
technology and services in our community . . . . . . . . . . . . .$12,036,548
Income (loss) on investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (17,877,331)
Total operating and income (loss) on investments . . . . . . . . . . . . . . . $ (5,840,783)
* Use of Patient Service Revenue
** Net income and other resources
Salaries Wages &
Benefits 40%
Other Amounts
Not Collected 4%
Medicare &
Medical
Assistance 5%
Supplies & Other
Expenses 35%
Financial
Assistance &
Uncollected
Accounts 7%
Interest
Depreciation &
Amortization 6%
Net Operating
Income 3%
were used for:
Capital spending for technology,
equipment and improvement totaled
$24,685,100.
Total capital spending for the fiscal
year that ended June 30, 2009 was
$40,198,924.
Note: Funding for capital is from
operations, contributions and bond issue
Over the past 10 years, we have spent
$159,403,987 for equipment and
improvements (not including the
current expansion project).
To date, our current expansion project
has incurred costs of $107,473,000.
11

Community Calendar
February-May 2010
HEALTH & WELLNESS PROGRAMS
For information or to pre-register for any of the programs
offered by Peninsula Regional Medical Center, call the
Education Department at 410-543-7126, unless otherwise
specified.
BED REST BASKET
For the mom who has been put on bed rest and is unable to
attend traditional Childbirth classes. This basket is an
alternative to those classes. It is filled with books and videos
which will help prepare parents for their upcoming birth. The
purchase also includes educational support by the Medical
Center’s Perinatal Educator.
For more information or to obtain a basket,
call 410-543-7120.
Fee: $50
LABOR & DELIVERY, MOTHER/BABY TOURS
2nd Wednesday Each Month
3rd Thursday Each Month
Call for tour times
Tour Line: 410-543-4790
BREASTFEEDING CLASSES
February 16 or April 13 • 6 PM - 9 PM
March 16 or May 18 • 9 AM - Noon
Fee: $20
BREASTFEEDING HELPLINE
410-543-7199
CPR & AED-HEARTSAVER FIRST AID
April 14 & 15 • 6 PM – 9:30 PM
Fee: $75
BLS FOR HEALTH CARE PROVIDERS
March 10 or May 12 • 5PM – 9:30 PM
Fee: $50
CPR–FOR FAMILY AND FRIENDS
April 21 • 6 PM – 9 PM
Fee: $25
DIABETES EDUCATION CLASS SERIES
Diabetes Education Program
410-543-7061
DIABETES SUPPORT GROUPS
Call 410-543-7061 for the latest schedule.
INSULIN PUMP CLUB
Call 410-543-7061 for exact dates and times.
PERINATAL INFANT BEREAVEMENT SUPPORT GROUP
Meets once monthly
410-543-7039
President/CEO
Peggy Naleppa
NEWBORN CARE 101
February 6, March 13 or April 24 • 9 AM – Noon
Fee: $25
GRANDPARENTING WITH LOVE
February 17 or April 14 • 6PM – 8PM
Fee: $10
MOTHERWELL
(Maternity Health & Fitness)
Call 410-543-7126 for exact dates and times.
PREPARATION FOR CHILDBIRTH COURSE
Call 410-543-7126 for exact dates and times.
BIRTHING AGAIN
February 15 or April 12 • 6PM – 9PM
Fee: $25
SHAPE-UP WITH BABY PROGRAM
Call 410-543-7126 for exact dates and times.
BECOMING BIG BROTHERS & BIG SISTERS
February 17 or April 14 • 6 PM – 7:30 PM
Fee: $20
LACTATION CONSULT APPOINTMENTS
Mothers having breastfeeding difficulties are
encouraged to make an appointment.
Call 410-543-7199
Fee: None
CHARLES LONG ULMAN
HEALTH SCIENCES LIBRARY
Community Health Library Open to the Public
Monday-Friday 8:00 a.m. to 4:00 p.m.
410-543-7094
FITNESS & EXERCISE COURSES
The following Fitness and Exercise Courses will be offered
from February through May at Peninsula Regional Medical
Center in 6-8 week sessions:
T’ai Chi, Yoga, Beginning Yoga, Pilates, Core Conditioning,
Indoor Cycling, Step, Abs on Fire and Women and Weight
Training.
For specific dates, times, locations and fees call
410-543-7028
Convenient Outpatient Centers
& Programs
Breast Diagnostic Center 410-543-7599
1-866-9-CANCER (1-866-922-6237)
Mammography, ultrasound, biopsy, surgical consultations,
education & supportive services.
Cardiovascular/Pulmonary
Rehabilitation 410-543-7026
Medically supervised Phase II and III cardiac rehab
programs & Phase IV fitness prevention program.
Endoscopy Center 410-543-7040
Gastrointestinal and pulmonary endoscopic exams
including endoscopic ultrasound, capsule endoscopy,
heartburn and G.I. diagnostic testing.
Gynecologic Oncology Center 410-860-5311
1-866-9CANCER (1-866-922-6237)
Diagnosis, detection and treatment of the primary
cancers of the female genital tract.
Peninsula Main Street
Occupational Health at Woodbrooke 410-548-2700
410-543-7188
1-800-272-7188
Comprehensive and convenient employee medical,
diagnostic and wellness programs & services.
Physical Medicine & Rehabilitation 410-543-7069
Speech-Language pathology services, occupational
therapy and physical therapy services.
Frank B. Hanna Outpatient Center 410-543-7288
Lab, x-ray, outpatient surgery & diagnostic procedures.
Sleep Center 410-543-7774
Comprehensive diagnostic testing for sleep disorders.
Women's Prevention &
Wellness Services 410-543-7036
Health evaluation and treatment, osteoporosis &
continence care programs.
Wound Center 410-677-6605
1-866-445-HEAL (4325)
Treatment of non-healing wounds, including Hyperbaric
Oxygen Therapy.
Community Based Services &
Programs
Community Health Library 410-543-7094
Health & wellness information and community resources.
Diabetes Education Program 410-543-7061
A comprehensive program of group and individual
educational sessions for diabetics and their families.
HeartCheck & Women’s Heart Program 410-543-7028
Cardiac risk assessment appraisal and health
recommendations.
Lifeline Personal Response Service 410-543-4740
24-hour response system - Help at the touch of a button.
Peninsula Partners 410-543-7170
Free Membership Program for 55+.
HEALTH FOCUS is published three times a
year by the Community Relations
Department for the friends and
employees of Peninsula Regional Medical
Center, Salisbury, Maryland.
Copyright © 2010 HEALTH FOCUS
Peninsula Regional, Salisbury, Maryland.
All rights reserved.
The materials in this issue may not be
reproduced in whole or in part without
the permission of the editor.
Peninsula Regional Medical Center
100 East Carroll Street
Salisbury, MD 21801-5493
410-546-6400
www.peninsula.org
12
Chairman, Board of Trustees
Murray “Ray” Hoy, EdD
Director of Community
Relations & Editor
Roger A. Follebout, Jr.
Contributing Writer
Jamie Houston
Community Relations/Marketing
Specialist
Graphic Designers
Barbara Stitcher
Manager, Print & Distribution
Darren Wood
Graphic Designer, Print & Distribution