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Info Sheet - University of Minnesota Extension Service

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AT YOUR SERVICE<br />

Working with Multicultural Customers<br />

A training program to build<br />

the skills and knowledge <strong>of</strong><br />

service providers.<br />

NOW AVAILABLE IN SPANISH!<br />

A collaboration <strong>of</strong> the <strong>University</strong> <strong>of</strong> <strong>Minnesota</strong> <strong>Extension</strong> and<br />

the College <strong>of</strong> Food, Agricultural and Natural Resource Sciences.


Is your staff prepared to deliver great<br />

service that brings customers back<br />

But, what if your staff don’t speak her native language Or, what happens<br />

when a disabled customer faces barriers to entering your facility Can<br />

your staff identify and meet the needs <strong>of</strong> all your customers<br />

The fact is anyone who interacts with customers on a daily basis knows<br />

that creating a positive, respectful service experience takes work.<br />

That’s where At Your <strong>Service</strong> can help. We’ve combined current research<br />

on customer service excellence with cultural awareness training to create<br />

an extraordinary multicultural, multi-faceted program for staff training.<br />

In fact, this highly acclaimed curriculum developed by the <strong>University</strong> <strong>of</strong><br />

<strong>Minnesota</strong> Tourism Center has been culturally adapted and translated.<br />

Now available in Spanish.<br />

Complete curriculum is just $459


Comprehensive<br />

training materials.<br />

At Your <strong>Service</strong>: Working<br />

with Multicultural Customers<br />

might be just what you’ve<br />

been looking for to round<br />

out your training efforts. The<br />

comprehensive curriculum<br />

includes instructor training<br />

manual, ready-to-use<br />

Powerpoint presentation,<br />

and reproducible workshop<br />

participant materials.<br />

These participant materials<br />

include handouts, an action<br />

plan and evaluation tool.<br />

Flexible, Affordable.<br />

You can purchase the complete<br />

At Your <strong>Service</strong> training<br />

materials to deliver an effective<br />

½ day customer service workshop.<br />

Purchase it once, and use<br />

it for multiple staff trainings!<br />

The curriculum is available in<br />

either English or Spanish.<br />

Your staff will:<br />

• Learn how to establish a<br />

pleasant, genuine rapport<br />

with multicultural customers<br />

• Build skills to identify and<br />

respond to customer needs<br />

and expectations<br />

• Discover how to manage<br />

their own attitudes – even<br />

in difficult situations<br />

• Gain strategies to deliver<br />

exceptional service that<br />

drives repeat business<br />

For more information, email: tourism@umn.edu,<br />

visit: www.tourism.umn.edu, or call: 612. 624.4947.


<strong>University</strong> <strong>of</strong> <strong>Minnesota</strong> Tourism Center<br />

120 BioAgEng Building<br />

1390 Eckles Avenue<br />

St. Paul, MN 55108-6005 U.S.A.<br />

AT YOUR SERVICE<br />

Working with Multicultural Customers<br />

Builds culturally sensitive<br />

customer service.

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