Info Sheet - University of Minnesota Extension Service

AT YOUR SERVICE
Working with Multicultural Customers
A training program to build
the skills and knowledge of
service providers.
NOW AVAILABLE IN SPANISH!
A collaboration of the University of Minnesota Extension and
the College of Food, Agricultural and Natural Resource Sciences.

Is your staff prepared to deliver great
service that brings customers back
But, what if your staff don’t speak her native language Or, what happens
when a disabled customer faces barriers to entering your facility Can
your staff identify and meet the needs of all your customers
The fact is anyone who interacts with customers on a daily basis knows
that creating a positive, respectful service experience takes work.
That’s where At Your Service can help. We’ve combined current research
on customer service excellence with cultural awareness training to create
an extraordinary multicultural, multi-faceted program for staff training.
In fact, this highly acclaimed curriculum developed by the University of
Minnesota Tourism Center has been culturally adapted and translated.
Now available in Spanish.
Complete curriculum is just $459

Comprehensive
training materials.
At Your Service: Working
with Multicultural Customers
might be just what you’ve
been looking for to round
out your training efforts. The
comprehensive curriculum
includes instructor training
manual, ready-to-use
Powerpoint presentation,
and reproducible workshop
participant materials.
These participant materials
include handouts, an action
plan and evaluation tool.
Flexible, Affordable.
You can purchase the complete
At Your Service training
materials to deliver an effective
½ day customer service workshop.
Purchase it once, and use
it for multiple staff trainings!
The curriculum is available in
either English or Spanish.
Your staff will:
• Learn how to establish a
pleasant, genuine rapport
with multicultural customers
• Build skills to identify and
respond to customer needs
and expectations
• Discover how to manage
their own attitudes – even
in difficult situations
• Gain strategies to deliver
exceptional service that
drives repeat business
For more information, email: tourism@umn.edu,
visit: www.tourism.umn.edu, or call: 612. 624.4947.

University of Minnesota Tourism Center
120 BioAgEng Building
1390 Eckles Avenue
St. Paul, MN 55108-6005 U.S.A.
AT YOUR SERVICE
Working with Multicultural Customers
Builds culturally sensitive
customer service.